Breville collected the comment cards and heard the outcries, but we know you provided a polite suggestion. They artfully responded by introducing the new, updated Breville Dual Boiler. Now you can enjoy brewing and descaling in the comfort of your own home. You no longer need to take your machine to the pros for a simply cleaning, which saves you time, effort and possible maintenance fees. Need I say more?
Features & Functionality of the Breville Dual Boiler BES920XL Espresso Machine
- Additional Upgrades: You are now able to adjust the steam boiler temperature at a range of 265ºF – 285ºF, adjust shot length and receive a snazzy dose trimming tool as one of the included accessories.
- Pulse Pre-Infusion: The 15 bar pump first pulses to expand the grinds before extraction begins, providing a balanced espresso shot.
- Programmable Options: Enjoy customizing your perfect cup at the perfect time of day by programming the shot volume and temperature, auto start, clean cycle and clock.
- Advanced Options: If you can’t get enough customization in your life, the advanced options allow you to customize pre-infusion length and power, steam temperature, machine audio, maintenance alerts and temperature units as well as water hardness and shot length. Phew! Now that’s some customization!
- Love at First Sight: This upgraded machine features many of the things we already love about the previous model: Dual stainless steel boilers and Italian pumps for simultaneous shot extraction, milk frothing and optimal pressure. Heated group head for maintaining thermal stability and an electronic PID for temperature control. And lets not forget the backlit LCD, espresso shot clock, pressure gauge, hot water spout, hidden drop down swivel foot and 360º swivel steam arm.
|Ease of Use||4|
|Ease of Care and Maintenance||4|
|Overall Value for the Money||4|
|How Does it Compare?||This updated version of the Dual Boiler has the same overall functionality of the previous model, but with adjustable steam boiler temperature and in home descaling.|
|Model Number||Stainless Steel - BES920XL | Black Sesame - BES920BSXL | Cranberry - BES920CBXL|
|Case Material||Plastic with Metal Finish|
|Boiler Material||Stainless Steel|
|Cup Clearance||4 inches|
|Boiler Volume||Espresso Boiler: 0.3L (10 ounces) | Steam Boiler: 0.95L (32 ounces)|
|Reservoir Size||84 ounces|
|Steam Wand Type||Traditional Only|
|Warm Up: Brew Time||8 minutes 20 seconds|
|Warm Up: Steam Time||8 minutes 20 seconds|
|Boiler Design||Double Boiler|
|Water Sources||Reservoir/Internal Tank|
|Auto Shut Off||Yes|
Submit a question directly to owners of this product and ask what they think about it!
However I will say that we spent a good number of months researching this machine against many others and we settled on the Breville. It's a terrific machine. It came recommended by a friend who owns an espresso bar....he and MOST of his barista firends have this very machine as their personal home machines. It's terrific and I can't imagine having made a better choice for us. 6 or 7 of us pulling roughly 15-20 shots a day. It's a workhorse, which is great, yet it's versatile enough to allow us to dial in precisely what we want.
I'm thrilled to own this machine and I'm guessing you'll appreciate it as much as we do.
Rob R Jun 10, 2014
thanks Apr 22, 2014
Looking for warranty, care information, or videos of this product? You're in the right place!
Warranty Information for the Breville Dual Boiler BES920 Espresso Machine
|What it Covers:||
Breville espresso machines
2 Year on New Equipment
|Who Supports the Warranty:||Breville USA|
|Warranty Contact Information:||866-273-8455|
|Notes:||Please register your product with Breville for warranty support.|
|Eligible for SCG Extended Warranty?||Yes (Excludes YouBrew)|
|Can SCG Repair?||Yes. Read more about our out-of-warranty repair services.|
Caring for your Breville Dual Boiler BES920 Espresso Machine
For detailed care instructions, please refer to your machine's user manual.
User Manuals for your Breville Dual Boiler BES920 Espresso Machine
Videos Featuring the original Breville Dual Boiler Espresso Machine
the definition of prosumerReview by RuralDude
Price Value Quality
Jumped in with both feet as this is our first home machine. Totally love all the features, just makes it easy to use, pleasing to the eye and it's all so easy when you're bleary eyed in the early a.m. hours.
As others have said, getting the grind and tamping just right requires a bit of effort, but isn't that part of the point? Even when it's not spot on, it's usually got a nice crema. And the steam is awesome. Either I'm a natural, which I doubt, or the steam supply is excellent, I rarely fail to get that fabulous frothy microfoam even with 2%.
This machine promises to bring years of learning and fun to our kitchen.
(Posted on 6/4/14)
Very Good Machine...Very Easy to Use...Lots of OptionsReview by Esspresso Genie
Price Value Quality
Ok, here goes...
1.) An excellent machine on all dimensions with lots of options
2.) An extremely easy to use machine that really requires little effort - just select using the single or double shot button.
3.) Easy to use and offers lots of control - temp, extraction time, manual mode, etc.
4.) Looks GREAT on the counter - not why I purchased it, but a very nice treat.
5.) Takes some experimenting with grinds and tamping, but all machines require this up-front.
6.) Shots taste great once you get the vectors to align.
7.) I can produce great crema and a bitter shot in one. (that's a joke, but true)
8.) The LED display and electronics are well thought out and very intuitive, and self-evident...i.e you don't need to read the manual to figure it out...A big plus in my book.
9). Large water reservoir and simple to fill right from the front of the machine....This is an overlooked and extremely well thought out design feature.
10.) This upgrade now offers the ability to descale at home and you don't have to bring it in. This is well worth the extra $100 from our perspective.
11.) Clean up is a breeze.
12.) The ability to manually run hot water through the head and the ability to pour your own hot water in a cup with complete control of both functions is a huge bonus.
13. Cup warmer on top is very functional.
1.) A guess cost can be on this list, but for what you get, it's a value. It's all perspective.
2.) Pucks can be a bit on the wet side when dumping and don't always come out so easily.
In short, a very well thought out espresso machine that offers a lot of control and flexibility to enable great drinks. The unit is very attractive on the counter top, cleans easily and provides accurate control of your shots with an easy to read and interpret LCD display. With this unit comes a 2 year warranty and the ability to descale on your own. For me, the added $100 was worth it. I can set Temp and control shots outputs like I've not had with super-automatic machines.
Highly recommended. Two thumps up.
Best of luck.
(Posted on 4/4/14)
Excellent Home Barista MachineReview by PaulR
Price Value Quality
I have owned the Breville BES920 for a few weeks now and have used it daily. The multiple features are what truly sets this machine apart from it's competition. While there are more expensive machines available that may give you a slightly better shot I have to say that the espresso from the BES920 comes extremely close to what you would expect from a commercial machine. When you figure in the price and the array of features there really is no other choice for a home espresso machine. The knob that lets you roll the thing around the counter is worth the price alone. With that said here are few quirks and tips I have discovered with my 920. My grinder is the Baratza Encore which will grind fine enough for espresso,( especially after doing the Mod which I highly recommend). But the Encore is only good for about 3 or 4 shots before the burrs get gummed up which then gives a very inconsistent grind and bad shots. Remove the top burr and brush clean frequently. Use a scale and weigh how much espresso you are putting into the portafilter. I use 19g. Don't take grooming the grounds for granted and tamping flat is critical. My water is 50/50 spring and distilled water and the temp is set at 202. Even though there is a thermal block at the group head, the portafilter will not heat up very much in the 10 minutes or so it takes for the boilers to heat up. Heat the portafilter with water from the machine or any other source. If the portafilter is not hot you will not get good espresso. Change your preset to dose the water by volume and not time. Something a little less than 2 ounces is best. I am getting really good shots around 32 to 36 seconds. I have experienced the preset buttons sometimes giving different amounts of water from shot to shot so I usually use the manual button and stop the shot when it starts to blond out. Your streams should be really thin and smooth with no drips or waves. The steam wand works very well for the pitcher size that comes with the machine but could be cumbersome with a larger size pitcher. Getting perfect micro foam is not difficult at all but the pitcher provided is horrible for latte art. Rattleware pitchers are the best. And lastly, use the rubber gasket to back flush after every shot. I highly recommend this machine and hope this review was helpful.
(Posted on 4/2/14)
Worth the wait, almost perfectReview by Danny
Price Value Quality
Very impressed with this machine thus far. Upgraded from a Breville Infuser, which is a great sub $500 machine, but once you dive deep enough into the world of amazing espresso, you will realize having a dual boiler machine with extraction Temperature control is a must have.
So far I am still working on dialing in my favorite roasts on this machine. First thing I immediately noticed was I needed to grind a good amount finer for my shots with this vs. the Infuser (Baraza Vario grinder). Now that I have found the proper range (macro set at 2, micro set between "M' and "S", I have been able to taste test with all the different variables (temperature, minor dose adjustments, pre-infusion time) and experience significant results. This is exactly the machine I was looking for when I purchased :-)
The milk steamer is SIGNIFICANTLY more powerful than the Infuser, which is amazing because I was having trouble getting enough pressure out of the Infuser for proper velvety steamed milk. Now I have more than enough power and can consistently make awesome milk for my capps * lattes.
I have yet to make the perfect cappuccino with this machine, which is definitely my ultimate goal and reason for spending so much on an espresso machine, but I enjoy the journey and am learning more everyday I use it.
(Posted on 3/31/14)