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Saeco Vienna Plus Superautomatic Espresso Machine

SKU# ESU119A0340

Availability: In stock

Regular Price: $599.00

Our Price: $395.75

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Regular Price: $599.00

Our Price: $395.75


Quick Overview

The Saeco Vienna Plus Superautomatic Espresso Machine features advanced brewing pressure that's capable of producing a richer shot of espresso. You'll love the Vienna Plus' simplicity!
Saeco Vienna Plus Superautomatic Espresso Machine

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The Saeco Vienna Plus Superautomatic Espresso Machine features advanced brewing pressure that's capable of producing a richer shot of espresso. You'll love the Vienna Plus' simplicity! Just choose the volume and strength of your coffee, and you're set. Vienna, Austria has a huge coffee culture Kaffeehauskultur so bring the tradition home and enjoy a well-made coffee drink with a leisurely read of the newspaper or invite friends over and make your own coffee house!

Features & Functionality of the Saeco Vienna Plus Superautomatic

  • Completely Automatic Espresso: The Saeco Vienna Plus brewing system does it all with a simple-to-use control panel. Strength and volume of your coffee or espresso is controlled with a dial.
  • Instant Hot Water: Use this feature for hot tea, Americano coffee, making instant oatmeal or even ramen noodles!
  • Several Beverage Options: It makes espresso, and it excels at making rich coffee at the press of a button. Fully automated machines like this make what is called Cafe Creme, also referred to as Swiss brewed coffee for the country that made the drink popular.
  • Pre-Infusion System: To optimize the flavor extraction, a special program step injects a little hot water into the freshly ground coffee in order to soak it and let it swell up. This feature increases the flavor and aroma of the coffee during the brewing process.
  • Professional Quality Grinder: The Saeco Vienna Plus has a built-in, conical type burr grinder, the same type used by the professionals.
  • Adjustable Coffee Dosing: Inside the bean hopper you will find a knob that will allow you to adjust it from six to nine grams to change the strength of the coffee.
  • Removable Water Tank: The water reservoir can easily be refilled while it is still on the machine or by removing it and filling it at the kitchen tap.
  • Removable Brew Group: Also accessed from the side, this brew group is easy to clean and maintain — just pull it out once a week & spray it down with hot water to keep it in great shape.
  • Coffee Bean Storage: The built-in covered coffee bean hopper stores up to 12 ounces of whole beans. When the coffee grounds are spent, the machine delivers them to the internal dump box, which can hold up to 20 used coffee pucks.
Pros
  • Simple - Select your drink, adjust the volume of coffee and brew away!
  • Reliable - Improving upon the legendary Vienna, the Vienna Plus allows for more control without sacrificing durability and reliability.
Cons
  • Loud - During our test of this machine, we noticed it's quite loud when in use.
  • All-Plastic Construction - Some users may not like this superautomatic's all-plastic construction.
Ease of Use 4
Overall Value for the Money 4
Manufacturer Saeco
Width 13.875 inches
Depth 12.25 inches
Height 15.0 inches
Watts 1250 watts
Volts 120 volts
Case Material Plastic
Boiler Material Stainless Steel
Cup Clearance 4.0 inches
Reservoir Size 57 ounces
Steam Wand Type Panarello Only
Warm Up: Brew Time 30 seconds to 1 minute
Warm Up: Steam Time 16 seconds
Water Sources Reservoir/Internal Tank
Pre-Infusion/Aroma Yes
One-Touch No - Steam Wand Only
Bean Hopper Capacity 12 ounces
Material Plastic

Submit a question directly to owners of this product and ask what they think about it!

 

Saeco Vienna Plus Superautomatic Espresso Machine
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Already Asked: 20 Questions, 57 Answers
Matt W asked: Does this allow "dual stem capabilities" in other words, can I use the steam wand and brew espresso at the same time? Mar 2, 2012
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Judith L: No, you need to use steam wand, and brew the espresso, separately. With the press of a button, it only takes a moment to switch over from one to the other. My husband and I had our machine since August. We use it multiple times a day, and absolutely love it. We will never go back to ordinary, everyday coffee brew systems or beverages. When we're away, we really miss it, and can't wait to get back home. We are extremely happy with it, and recommend it highly to others. Mar 7, 2012
Reply to Judith Good answer? Yes (0) No (0)
JULIE D: Hi,
No, it goes into a separate mode to steam your milk, and after you've finished steaming, you have to remember to switch it back and wait about 4 seconds so you can pull espresso again.

Having said that, we're very happy with our machine, we've had it for several months now and it is much better than other brands we've used.

Julie
Mar 7, 2012
Reply to JULIE Good answer? Yes (0) No (0)
lisa a: No Matt. You cannot steam and brew at the same time. You have to do one then switch buttons over to the other. If I am doing several cups at the same time I heat the milk in the microwave and froth with a wand I purchased separately. Other than that we love the machine and use it on a daily basis. Mar 6, 2012
Reply to lisa Good answer? Yes (0) No (0)
Charles H: The machine works on a sequential basis only. When brewing more than i cup, we brew 2 or 3 espresso one after the other (takes very little time) and then froth milk in a larger pitcher for the 2 or 3 cups. Hope this answers your question. Really enjoy and like the machine, Chuck Mar 6, 2012
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Elaine L: Unfortunately, no. I brew my espresso first then I have to wait for the steamer to be ready, then steam the milk. I wipe the counters down or something so it doesn't seem like I'm waiting too long. I do love this machine and it is not the first of these I have bought. Mar 6, 2012
Reply to Elaine Good answer? Yes (0) No (0)
Mathew S: Matt, this model can't brew espresso and use steam simultaneously. It takes about 20 seconds to switched between the two functions (the "boiler" needs to cool down to switch from wand to brew). But it's an amazing machine either way. Mar 6, 2012
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ronald h: No this machine does not simultaneously allow you to steam and brew. but I do recommend it's quality. Mar 6, 2012
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Daniel N: No you can not. You can only do one at a time. Mar 6, 2012
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Cindy J: No , Only one at a time , Mar 6, 2012
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Yoseph G asked: I am looking for a (relatively) cheap semi-automatic machine that can quickly provide me with an espresso in the morning to make a latte. The Vienna Plus seems like a great option, but what are people's experiences in terms of durability? Using it on average 7-10x/week, with good care, how long can I expect this machine to last?

Thank you!
May 9, 2013
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Rickee A: We bought one of these for our second house in Arizona. But then we stayed down there for several months of the year for two years in a row. It is still going strong and stood up to heavy use. The only thing you have to do is sometimes let out some steam if it gets too overheated. It has been a workhorse, is easy to use and understand the directions and to clean. We really like it.
PS We have a more expensive model in our other house. It works great but is way more temperamental.
May 14, 2013
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Michael H: I have purchased 3 of them in the last 7 months . We make 7 - 12 a day in each one. They still work as good as the did on day one. We have been told that our coffees and lattes are the best people have had and many times we have been told they are better than the coffe house. We love our saecos!!

Mike Hoskins.
517.974.9565
May 18, 2013
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Frederick L: I have had two of these machines. The first lasted about four years making 10 to 20 cups a day.(the grinder gave out) The present one is two years old and I have given another one as a gift. I consider it very reliable. May 17, 2013
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James P: We use the machine daily...about 15 to 20 times per day and we have not had any problems. I did a descaling about 2 months ago and we weekly do a thorough cleaning. May 18, 2013
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Ira P: Yoseph, the Saeco Vienna Plus is a great coffee maker!
Use quality coffee beans, and you will have the best latte!
May 18, 2013
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Teri KStaff: Typically a superautomatic machine like this Vienna Plus should last anywhere from 5-8 years. May 9, 2013
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Mick M asked: I cleaned my machine on Saturday, and since then, I have no crema with my shot. How do I get it back? I re-set the setting to factory specs when I finished, and since then I've played a bit with the amount of coffee being ground, and the grind, but it hasn't changed. I really miss it. HELP! Mar 18, 2013
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Edward D: Mick,
I have one of these models, when you say you cleaned it...did you descale or just remove the inner works and rinse that off?. Check the nozzle way at back once you remove the brewing unit, make sure it's clear, and check the dual nozzle unit where the coffee comes out for debris. Also check the two metal filter discs where the puck is formed to make sure the holes are clear, you can gently use a toothpick to clear those holes.
Other than that, you're better off to contact the repair unit @ seattle coffee
Apr 1, 2013
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Mick M: Edward,

I will try the suggestions you gave me. I was curious about the metal filter discs. On my old machine (a Starbuck Barista, made by Saeco) I would clean the metal discs, but they were easy to get to. On my Vienna they are harder to get to. I did descale it, to answer your question. Thank you for the advice.

Michelle Apr 1, 2013
richard t: Hi Mick,
If all the adjustments are roughly unchanged or as originally set by Saeco:
- check if the bean grinder operates normally ( check the consistency of the
coffee grounds)
- make sure that the water system has been cleaned thoroughly:
I assume you cleaned your machine using a descaler like Dezcal or
similar. You must make sure that you rinse the system until there is no
more trace left of the yellowish cleaning solution coming off the water
wand. My experience is that this requires draining the water reservoir
at least twice ( first reservoir with the descaler, then fresh water only ).
After that I refill and I taste the water to make sure it does not present
any salty aftertaste. Only then do I make coffee again.
I would suggest that you rinse again the water system and make sure you only use top quality coffee, not oily and containing no impurities.
Apr 17, 2013
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dan P: Hi MIck, how well did you clean it? In other words, did you take anything apart in the brew-group. I made the mistake of removing the top ( i'll call it a bent straw) as I don't know what the name of this part is and it had a spring under it. What I didn't see is that it also had a glass ball under the spring which fell out, I guess, and when I put it back together, va la, no creme'. After talking to several people, I reordered the ball, inserted it under the spring and everything went back to normal.
Hope this helps. Let me know.
Apr 4, 2013
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Ira P: I had the same problem, and tried changing the settings. Here is what I done, and it is working for me. Coffee dose dial on (3) I have the coffee grinder know on #12. The smaller knob I have it on the 2nd. mark from the + !
I hope this will work for you Mick M. Good luck, and have a great coffee, and remember the quality of your coffee beans makes a great coffee.

Francesca
Apr 20, 2013
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Ira P: Mick M, please note that I meant the coffee knob # 12, it was sent with a miss-spelling. Good luck to you! Let me hear how this helped you with your Saeco Vienna Plus. Francesca Apr 20, 2013
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Edwin E: Mick, I descaled mine about a week ago and noticed the same thing. I didn't adjust anything before or after. I hope someone can make a suggestion about it. Apr 17, 2013
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A shopper asked: I have a Vienna Plus and recently my shot size has decreased, when set to the full cup it only pulls 4oz. I have replaced the o-rings on the seam wand and the spout on the brew group as well as descaled. But my shots are still all to small, any suggestions?

I love this machine and use is everyday, but I don't know what happened to cause this issue other than I let my in-laws touch it. :)
Apr 28, 2013
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Teri KStaff: Sorry you're having that issue! I'd suggest double checking that the grind setting and dosage have not been altered. Then I would re-prime the machine to ensure you're getting a good stream of water from the steam arm, and also rinse off the brew unit, being sure to run your finger over the metal screen near the red silicone o-ring to clear off any stuck grounds. Always use a non-oily bean, so something with a matte finish, to ensure that the grinder and brew unit do not become clogged with coffee oils.
Hope this helps!
Apr 29, 2013
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Yevgeniy K: And most importantly don't let your in-laws touch it. When I first bought the machine, some of my relatives broke the machine like 4 times. I have instituted a drink no touch policy and it has ran without a hitch the last 6 months. May 9, 2013
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Kimberly B: You might want to check the setting of the grinder. They might have set it to a low number. I have mine set between 6 & 7. Hope this helps. May 14, 2013
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Bob C: call their help line, they were incredibly helpful and knowledgeable and solved the problem I was having May 10, 2013
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A shopper asked: I started to steam some milk this morning and about half way though the process the machine's red light came on. It almost sounded like the machine wasn't generating enough steam. Has anyone else had this issue? Mar 20, 2013
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Kathleen O: I have actually stopped using the steam wand to extend the life of the machine (I am on my third). Somehow the milk hardens inside the small tube and when there is not enough air for the steam to come through the red light comes On. Try running a full container of water through the wand. If that works be sure to let more water clean out the pipe after each use. If it doesn't then the leaning solvent should be used. Tip..let a slighter stronger cleaning solution by using less water than the package calls for. Get in fully into the machine flow and leave it overnight. Turns out that is what the repair techs do.
My new recipe is a small amount of heavy cream drizzled over the froth of the brewed espresso. Magnifico!
May 1, 2013
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virginia b: I have many problems including the red light. My
disappointment is that I can't get a good froth for a latte. I have done all the troubleshooting suggestions. Saeco could rewrite the manual to be more user friendly.
Apr 22, 2013
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Nanette M: The red light comes on when your out of beans/water....or when the tray, door and/or used ground bin is ajar....recheck all these.... otherwise...i am not sure why this happened....good luck. We love this machine... Apr 18, 2013
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Ira P: Check your water container, it should be fill! May 18, 2013
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mr6volt m asked: Will this produce a latte as good or better than what McDonald's serves? (I ask this, because i actually like them - weird right?) Mar 2, 2013
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Karl G: Weird is right, the only good thing from McDonald's is there french fries and I haven't had them in years. This machine will make a much, much better Latte than you could ever buy from McDonald's or Starbucks as you can pick the coffee blend that you like and make the latte very easily and cheaper. And you don't have to go out to get them. Depending on how often you buy lattes's the money you spend for buying latte's will soon cover the cost of the machine.
Just make sure you take care of the machine and keep it clean.
Mar 25, 2013
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sean f: Sure this should be able to produce a McD's or Starbucks like latte. It comes down to finding the right bean to match the flavor profile. I've been off the chain coffee wagon for awhile with my Saeco Suprtautomatic and really appreciate the customer service that Seattle Coffee Gear provide. Mar 6, 2013
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Donna P: Much better!! Love ours!! Mar 18, 2013
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Jane T: yes Mar 17, 2013
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A shopper asked: Whats the best setting for a double shot latte with the 3 knobs? I use dark espresso blends most the time but continue to see my espresso turn into a really light blonde color. Any suggestions on how to improve this? Thanks! Jan 27, 2013
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Thomas D: I have my Vienna Plus set to deliver a one ounce shot using the volume knob (I tested it with a demitasse cup). When I want a double shot I hit the brew button twice and it brews two separate shots of the same full strength. Also, check the dose adjustment inside the bean grinder. Turning it toward the plus (+) will increase the amount of grounds and make a stronger shot. Adjust it in small amounts because too much grounds will make for a very hard for the brew unit to push the water through the grounds. Play with it a little and I'm sure you will find a combination that gives good results. Jan 28, 2013
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Teri KStaff: The dials in the hopper are for grind setting and dosage, with the numbers changing grind. For grind we suggest sticking to about a 7-8, and for stronger dosage, you can adjust the dial with the + and - toward the + for stronger flavor. If you want a double shot, that means double brewing, or pressing the cup button on the front twice. The dial on the front of the machine only pulls more water through the same shot/dosage of ground coffee, so if you turn that front dial toward the right, you will just water down the espresso and can end up with lighter and lighter brew! Jan 28, 2013
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Kathleen O: The light blond color is the creamy froth. A true espresso has this. It is just tasty little bubbles that pop when left to sit for a minute.
I have found that if you try to brew through too much finely ground coffee, it runs over as the water resists passing through the grounds.
Your setting on grind level should be in the center for the best results. Central settings all the way around are best for avoiding issues.
And I can't emphasize enough that you keep your milk whipping staff clean.
Jan 28, 2013
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Ira P: I keep it my on the second knob, (two shots) it works well for me. I do use quality roasted coffee, the dial inside where the coffee beans are kept, I have it on the third dot from the + sign. The larger dial is kept on 12. It works well for me. I never change these two knobs inside. The same goes for the outside for the number of cups. I use the two shots when making my choice of how much coffee I like. Two shots works well for me! I love my Saeco Vienna plus! I hope this will work for you as well! Feb 14, 2013
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A shopper asked: How do you make the espresso thicker, it's coming out too watery? Jan 14, 2013
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Ira P: I am very pleased with my "Vienna Plus!"
When replying to one of the owners of this same model, I somehow left out a very important information.
Perhaps (he or she,) needs to adjust the knobs inside the coffee beans compartment.
I have mine knobs (dials,) Marked as such:

On the larger knob it is at 12, at all time!
On the smaller it is on the third dot from the left of ( + sign ).
I have kept these two settings, and my coffee is great!

Perhaps,(he or she,) should check their own knobs settings, and make these adjustments to correct it, and change it to the proper settings, when grinding their coffee.

Of course, a quality coffee is also important! I also believe that the correct settings, and position of these knobs when grinding the the coffee beans; are an important factor!
"Vienna Plus," is a great way to enjoy a good espresso or cappuccino at anytime.
Jan 18, 2013
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Teri KStaff: There is not a way to make espresso from a superautomatic thicker, but for less watery shots, adjust the grind a bit finer-- we like about 7 or so-- and increase the dosage to the plus sign. Then the lower the volume- so turning the dial to the left on the front of the machine- will give the fullest flavor with least amount of water pulled through the grounds. Jan 15, 2013
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katheryn r: Hi. To make the espresso less watery you have to turn the knob with the coffee cups next to it (labeled coffee dose per cup adjustment knob in my manual) all the way to the left as far as it will go. That gives you a shot of espresso. Otherwise you are basically getting a very watery cup of espresso. Hope this helps!! Jan 16, 2013
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Marina J: Play around with the dose and the grind until it's right. Jan 15, 2013
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Brad E asked: Where on the "coffee adjustment knob" is each step in volume. 1-8oz, but there are 7 steps from half coffee cup, empty circle through full coffee cup?
Anyone have a recommended place to set the volume and leave it? I see my main use as shots and americano's and from what I can gather it may be best to always brew the same volume and then add hot water up to 5oz to make a cup.
Dec 5, 2012
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Kathleen O: Hi Brad
I have been using these Saeco machines for 7+ years. I like a strong coffee so I set about 3. Any smaller than that and you are not getting the full impact of the coffee as not enough water passes thru the grounds. More than that is to taste. I often move it up for friends. I myself love espresso with a bit of milk, hence I am on my third machine.
Here's what my experience has taught me. 1. Clean often. I mix the cleaner with way less water than suggested and let it come into the machine plumbing and stop. Let it sit overnight. 2. Use only bottled water...the machines that will refill your bottles are great. If you have a home water filter, that is not good enough. 99.9% of problems are sediment in the plumbing. Good luck.
Dec 23, 2012
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Nanette M: The empty circle is a 2oz shot, next step is 3oz, half cup is 4 oz, next step after that is 5oz and full cup is 6oz. I have turned the knob all the way past the full cup to get close to 8oz. I would recommend you adjust the dial depending on your needs. I have had this machine for over a year and recently gifted one to my sister. My husband and I love this machine....and our family and friends rave about it. Enjoy! Dec 6, 2012
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Philip B: I would put it at either a 1/4 cup or half cup of coffee for what you are looking for. If you want a standard size cup of coffee set it for full cup. I love this machine. We had one in Europe and it was wonderful! Best machine around and last a long long time! Enjoy! Dec 28, 2012
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Karin A: Adjustments are made based on the user's preference. Some folks prefer their espresso strong, others choose a milder strength. Feb 1, 2013
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A shopper asked: Is there a way to set or reset the temperature of the coffee?
I love my coffee hot!
Jun 3, 2012
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Mathew S: There's not a way to set the temperature, but it is plenty hot when it is dispensed, also you could always heat it up additionally using the steam. You really can't go wrong with this machine! Jun 11, 2012
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DeAnna J L: As far as I know there is not any way to alter the temperature of espresso made with the superautomatica Saeco Vienna. I do love our machine!! Jun 12, 2012
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Rick C asked: My Vienna Plus won't put a froth on the milk anymore. I get popping noises and such but no foam. The milk still gets very hot. I've taken the panarello apart, cleaned and rinsed the parts and put them back on but still no foam. Any ideas how to fix this? Apr 19, 2013
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Teri KStaff: Based on what you're describing, it sounds like this could be attributed to a few different things. In addition to making sure the panarello is clean, I'd also suggest making sure the wand is not obstructed. Are you able to get a good flow of water from the arm when the machine is just at brew, not steam, temperature? If not, you may have a clog that needs to be addressed. When was the last time you descaled? I would also suggest going through this process, as there could be a scale build up that is causing this blockage. If these tips don't help, we can always take a look if you'd like us to set up a repair order for you!

http://www.seattlecoffeegear.com/service/repairs
Apr 20, 2013
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Tracy H asked: What Descaler do you use on this machaine??? Mar 7, 2013
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Teri KStaff: We recommend using Dezcal as a great descaler for the Saeco machines, or you can use the Saeco branded Decalcifier. Mar 7, 2013
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A shopper asked: Has anyone else have the pannello start pinging and popping the steam during frothing? I never saw a picture of proper assembly of the 5 pieces. The plastic insert to the wand appears to be the problem. It seems to piston. Ideas? Feb 8, 2013
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Ira P: I haven't had any problem with mine! Mar 18, 2013
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Janet F asked: Does this unit have bypass where you can use ground coffee? Nov 23, 2012
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Teri KStaff: No unfortunately the Vienna Plus machine does not have a bipass doser for pre-ground coffee. Nov 27, 2012
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A shopper asked: What's the largest size coffee that it can brew in ounces? My old Saeco could brew as large as a 10-12 oz cup with a single push of a button. Jul 8, 2012
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Kaylie KStaff: The Saeco Vienna Plus brews about 8oz maximum per cup. Jul 20, 2012
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A shopper asked: Any advice on where to start with the settings for the grinder and coffee quantity using Lavazza Grand Espresso? Thanks Jun 11, 2012
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Kaylie KStaff: Start at the middle of the road grind setting and adjust from there. If you try the shot and want it stronger, make the grind finer. Or, if you try the shot and want it weaker, make the grind coarser.

Keep in mind that it will take a few shots after you adjust the grind setting for the beans that were already in the chute to work through and for you to taste the difference. Also, make sure that the machine is grinding as you change the settings.

Please let us know if you have any other questions about using the Saeco Vienna Plus espresso machine!
Jun 12, 2012
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Paul B asked: is the boiler stainless steel? Mar 11, 2012
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Kaylie KStaff: Yes, the boiler on the Saeco Vienna Plus is stainless steel. Mar 15, 2012
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A shopper asked: Is this a new or refurb unit? Feb 18, 2012
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Kaylie KStaff: This is a new Saeco Vienna Plus unit. Feb 20, 2012
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Horst H asked: In the manual it says, for two cups push the button twice, does this mean, twice in quick succession or push again after one cup? Feb 16, 2012
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Kaylie KStaff: For the Saeco Vienna Plus, you can push the button twice in quick succession for it to grind and brew two cups. Feb 17, 2012
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A shopper asked: where can I get a user manual? Dec 7, 2011
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Looking for warranty, care information, or videos of this product? You're in the right place!

 

Warranty Information for the Saeco Vienna Plus Superautomatic Espresso Machine

What it Covers:

Saeco espresso machines, coffee makers and grinders

Length: 1 Year
Who Supports the Warranty: Saeco
Warranty Contact Information: 800-933-7876
Eligible for SCG Extended Warranty? Yes (Espresso machines only).
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.

Caring for the Saeco Vienna Plus Superautomatic Espresso Machine

  • Descale every two to three months. We recommend using Dezcal.
  • Soap out water tank and drip tray every few days.
  • Remove the brew group and spray it down with hot water (no soap!) about once per week.

User Manuals for your Saeco Vienna Plus Superautomatic Espresso Machine


Videos Featuring the Saeco Vienna Plus Superautomatic Espresso Machine


User Manuals for your Refurbished Saeco Vienna Plus Superautomatic Espresso Machine


Videos Featuring the Saeco Vienna Plus Superautomatic Espresso Machine

Cleaning a Superautomatic Brew Group

Compare One Touch Superautomatics

Compare Saeco Superautomatics

Can I Use Grindz to Clean My Superautomatic?

Saeco Superauto Brew Group Lubrication

Saeco Superauto Shot Calibration

Saeco Superauto Bypass Doser Dosages

How Does a Superautomatic Work?

Maintenance: De-scaling a Saeco Vienna Plus

Maintenance: De-scaling a Saeco Vienna Plus

Comparison, Evaluation & Expectation

Review by
55
Price
Value
Quality

I've only had it a few days. Worked great right out of the box. I've had two Solis Master 5000 digital over the last several years. Looks like the parts are similar. It's quicker and simpler brewing. A little faster making steam, but a little weaker delivering the steam. The steam output is adequate. The machine only needs a wipe up after use. The Solis required more. The water use is very efficient. The ejected coffe pads are much drier than the Solis pads were. All the coffee flavor was extracted. It appears to be using less coffee and making a stronger brew. I left the grinding setting on the factory settings. The bean hopper is 400% improved. No having to tap the hopper to get the beans to fall into the grinder.I make four lattes a day everyday. More during the holidays and other special occasions. I'm looking forward to my first descale and brew unit cleaning.in a month. Time is going to be the real test. If it goes two years without breaking like my first Solis, or three years llike my last Solis, I'll be impressed. I really like the simplicity of the machine. It's a true automatic. Easy clean up.

(Posted on 5/12/13)

Still great, better than I thought

Review by
55
Quality
Price
Value

I reviewed this when I first bought it. Now that we have had it for almost a year I wanted to follow up: I think this is an exceptionally good value. Yes, it is plastic, and that concerned me a little when it was new, but that has had no negative impact. Nothing has broken despite constant use by 2 heavy espresso drinkers. I did the math, putting together a spreadsheet of all of my expenses (beans, milk, distilled water, cups and lids from Costco) and figured that it paid for itself in less than 2 months, when compared to frequenting coffee shops. If it died after a year, I would probably get another one. If it lasts 3 years--and I have no doubt it will--then it is just a great deal.

There is no bypass, so no easy way to make an occasional decaf in the evening, as the bean hopper is already full of regular beans. That is probably the only shortcoming I have found.

(Posted on 4/6/13)

Got it and love it

Review by
55
Quality
Price
Value

Read all the pros and cons on this site and others, so had some skepticism. But - I've enjoyed coffee at my in laws for years with the exact same unit and they never had a problem. Always delicious coffee. So glad we bought this from SCG (great price) , but admittedly based on concerns I went with the extended 2-year warranty. Have been enjoying great coffee for past two weeks since we got it.

(Posted on 4/4/13)

After 13 years, I Love It

Review by
55
Quality
Price
Value

I love my (2000) Vienna deluxe. Now the Vienna plus. At the time the price was over $500. Thinking back worth every cent. I'm looking forward to another ten plus years.

(Posted on 2/10/13)

Good bang for buck, does the work it needs to (mostly)

Review by
4.33333333333335
Price
Value
Quality

In our kitchen there is a constraint on space and power, and it took a while to find this super-auto that draws less than 1300w and does everything we need it to. The only drawback is the steaming... it is slow and does not produce enough foam for cappuccino. We also replaced the black plastic wand with the stainless steel one, but does not help much.

Customer service and shipping is great

(Posted on 11/8/12)

Great espresso machine

Review by
4.33333333333335
Price
Value
Quality

I bought one for home and we make 6 to 10 cups a day with it. I liked it so much I bought another for work. Coffee tastes great, machine is simple to use and reliable. You can make your coffee strong or weak with the turn of the dial. It pre-wets the grinds as well. The crema is excellent.

The only downside is that it can run out of water if you aren't paying attention. After about 15 or 30 seconds it gives up and stops the brew if it doesn't get more water. If you are fast, you can add water and keep the machine going (at home, it is right by the sink so we can grab the faucet and quickly add water to the reservoir). So, you just need to be sure it has water before you brew your cuppa joe.

This is the best value I've seen for an automatic espresso machine.

(Posted on 9/27/12)

easy access to water and beans

Review by
4.66666666666675
Quality
Price
Value

I wanted to add to my other review that the rationale for purchasing the Vienna Plus machine and not others was the large bean hopper and large water reservoir. Not only that, but the water reservoir is on the top of the machine. It is removable, but all I do is fill a pitcher of filtered water and pour it in the reservoir. I have used other machines with side reservoirs and think the top mount is much easier to fill.

(Posted on 8/20/12)

Great coffee and great value

Review by
4.33333333333335
Quality
Price
Value

A friend of mine had this machine and one day at her house she made me a cup of coffee. No fancy expensive beans--she just uses Duncan Donuts (no kidding). Once you've tried it, you know there is no going back to a drip machine.
No, it is not stainless steel. It doesn't have a cup warmer or a lot of major bells and whistles. But, for the price, you can't beat it for the great coffee it makes.

(Posted on 8/17/12)

Excellent investment

Review by
4.66666666666675
Price
Value
Quality

After several years my Saeco Italia died. Going shopping at Seattle Coffee Gear, we asked about a reasonably priced replacement and were presented with the Saeco Vienna Plus. I was a bit wary about a plastic machine, but have been very very happy with its performance. It took a while to get the grinder settings dialed in; you can only change the grind size while it is actually grinding, then it takes 3-4 shots before the adjustment effects the shot (according to the manual). Once done, it has been practically perfect. I did the math, and will pay for the machine in 2 months based on what I save over frequenting a coffee shop.

I love it!

(Posted on 7/30/12)

Great product

Review by
55
Price
Value
Quality

Great product ,easy to use and perfect cup of coffee all the time

(Posted on 7/16/12)

Love it!

Review by
55
Quality
Value
Price

This is our 2nd Vienna by Saeco. the first one is about 7 years old and well used. We still use it in our Florida house in the winter and just bought this new one for home. The new version is even faster and very easy to use and makes great americano, espresso and I like to make iced lattes.

Pros:
Quick Brewing, Easy To Use, Great Taste

Cons:

(Posted on 5/29/12)

IF YOU CAN AFFORD IT: BUY IT!

Review by
45
Quality
Value
Price

This fully auto machine makes brewing expresso so easy.I now drink expresso to much in the AM and all through the day. This super automatic really is super!

Pros:
Quiet, Easy To Use, Quick Brewing, Great Taste

Cons:
Pricey for plastic mach

(Posted on 5/20/12)

Great Machine

Review by
55
Quality
Value
Price

Great machine for the money. It gives a excellent brewed espresso coffee in just a short time.

Pros:
Quick Brewing, Large Water Container, Great Taste

Cons:
Noisy

(Posted on 5/15/12)

My second Vienna Superautomatica

Review by
45
Quality
Value
Price

I have been getting my morning coffee from a Vienna Superautomatica for over seven years. The Vienna Plus is my second machine and it only improves on the previous model. A little less noise, faster warm-up, and faster grind than the previous model.

I like a strong americano so this machine is ideal because I can select a fairly large volume of water to pull through the shot. I can also select two consecutive pulls so that the machine will grind the second dose while pulling the first cup. Push the brew button twice, walk away and prep the half and half for steaming, and when I come back, I have my stainless mug full of piping hot americano that I can sip on for the next hour or so. The crema is also excellent and every once in a while I'll grab a spoon and skim a good dose of crema to start things off right.

My first machine recently died after seven years of dutiful service. I tried to convert to a French press but the effort and results just did not compare. After a few weeks, I happily ordered the Vienna Plus and I have been VERY happy with the results.

I have used all sorts of other espresso machines over the years and this is by far the best I have personally used. Push one button to turn it on. Wait a few minutes. Push another button and in another minute or so, you have a consistently excellent espresso or americano. The automatics are really a joy and this model is so reasonable, it is clearly worth the additional money versus the manual machines.

Comparing to other automatics, it would be nice to be able to brew and steam at the same time, have two dosers for caffeinated and decaf, have a cup warmer, etc. but for the price difference, I'll gladly live with those small limitations.

I wake up with a smile on my face every morning because I know that in a few short minutes, I'll be enjoying a great americano courtesy of my Vienna Plus and some wonderful beans.

Pros:
Adjustable grind, Easy To Use, Fast warm-up, Simple, Easy To Clean, Great Taste, Consistent brew, Adjustable dose

Cons:
Noisy

(Posted on 3/21/12)

LOVE THIS

Review by
55
Quality
Value
Price

Love this machine, best thing I have bought myself!
Wish I could switch back between caffeine and decaf...but other than that...this machine is wonderful, 2 minutes from start to finish!

Pros:
Great Taste, Large Water Container, Easy To Use, EASE, Quick, Easy To Clean

Cons:
Noisy

(Posted on 3/16/12)

makes terrific coffee

Review by
55
Quality
Value
Price

I like my coffee really strong and my husband doesn't. The ability to set the amount of water to be added to the cup makes this machine perfect for us.

Pros:
Great Taste, Easy To Clean, Quick Brewing, Easy To Use

Cons:

(Posted on 3/10/12)

quick and easy to use

Review by
55
Quality
Value
Price

Very quickly turned on, and you have espresso in no time! The learning curve is short and after just three or four tries I had the right combination of grinding finesse and quantity. Cleaning is easy, but the drip tray needs to be cleared frequently since it always catches some coffee during use.

Pros:
Easy To Use, Large Water Container, Quick Brewing, Easy To Clean, Great Taste

Cons:
Leaky

(Posted on 2/29/12)

I would buy again

Review by
55
Quality
Value
Price

Very pleased with machine. Excellent design and engineering.

Pros:
Easy To Use, Easy To Clean, Quick Brewing, Large Water Container, Great Taste

Cons:

(Posted on 2/26/12)

Great every day use!

Review by
45
Quality
Value
Price

Perfect home machine for quick, easy prep of whatever you care to enjoy at the moment.

Pros:
Quick Brewing, Easy To Clean, Great Taste, Easy To Use

Cons:

(Posted on 2/20/12)

very good product!

Review by
45
Quality
Value
Price

plastic a tad rickety. can't change beans easily, water tank could be bigger. for what it is, it's great and i love it!

Pros:


Cons:

(Posted on 2/16/12)

You won't regret buying this machine

Review by
55
Quality
Value
Price

I bought one of these 10 years ago when they were such a novelty and were in the $600-$700 range. I used this machine daily for 10 YEARS with no issues. And I'm talking multiple cups. So this is definitely worth the money. My beloved Vienna II (the previous version of this) finally burned out on me this week. You bet I am ordering another one today. Here's to hoping for another 10 Years!

Pros:
Great Taste, Easy To Use, Easy To Clean, Quick Brewing

Cons:

(Posted on 2/9/12)

This unit is AMAZING!

Review by
55
Quality
Value
Price

I purchased one of the refurb units. I can't express just how satisfied I am. This machine really does highlight the quality of your beans. Good beans taste better, great beans are extrodinary. I've always been picky about the beans I get and trying this unit out with blends I don't like really make me hate them more.

A friend of mine has had his for years, I saw this for sale and figured I'd give it a try. Now I can't imagine life without one.

It's so easy to clean and service. Everything comes apart and goes back together like mechanical artwork.

If mine happens to ever break, I'm going to buy one of the nicer models as they have larger water and bean capacity, which are my only gripes about this unit. Even though I do want a nicer unit, I wouldn't hesitate buying this unit again. It's just fantastic.

Pros:
Great Taste, Commercial Grade, Easy To Use, Easy To Clean

Cons:
Small Bean Container, Small Water Container

(Posted on 2/4/12)

Excellent product!

Review by
55
Quality
Value
Price

The instruction manual is very brief, but the machine is straight forward. Our machince is used every day by 3 people and it performs wonderfully. It is important to remember that the grind and dose settings will take 2-3 cups of coffee to have "full" effect...so be patient as you dial the machine into your personal preferences for taste.

Pros:
Great Taste, Easy To Use, Easy To Clean, Quick Brewing

Cons:
Small Water Container

(Posted on 1/8/12)

Just what the Dr. ordered!

Review by
45
Quality
Value
Price

Finally got tired of the grinding and tamping. No more grounds on the counter and the process to get a good Americano is painless. My family is enjoying Lattes and assorted other drinks that utilize the frother. Works great! The videos on line are what separated this vendor from the rest. The ladies are cute together!

Pros:
Easy To Clean, Easy To Use, Great Taste

Cons:

(Posted on 1/2/12)

Can't buy a better machine for the price

Review by
45
Quality
Value
Price

Mine was a referbished model and you couldn't find a better machine for the money. I absolutely love it!!!

Pros:
Easy To Use, Great Taste

Cons:
Small Water Container

(Posted on 12/30/11)

Fun to play with, pulls great shots

Review by
45
Quality
Value
Price

My only "complaint" would be that it is slow to thoroughly steam the milk. But temper that criticism with the fact that I use a commercial espresso machine at work, so it's probably pretty speedy for a home machine. Just steam your milk a little extra hot and then pull your shots. You'll need to tinker with the grind to get your perfect espresso shots, but that's part of the fun.

Pros:
Great Taste, Easy To Use, Easy To Clean

Cons:
Steaming takes awhile

(Posted on 12/20/11)

Love It!

Review by
55
Quality
Value
Price

This is so easy to use and fast! I was a bit nervous but it is EASY! And fast and the coffee tastes great and it actually makes decent foam for fluffy drinks with caramel on top. It's wonderful. My husband and I no longer have morning dates at Starbucks but have them at home instead. The coffee is better and the commute is fab! It's wonderful to just push the button and out comes a wonderful cup of coffee! Cleaning, so far has been way easier than I thought. You just rinse the grinder once a week and empty/rinse the drip tray daily. The little coffee puck dump tray gets emptied once a week too - so simple. Takes me about 30 seconds for a nice americano. The foaming takes some time but the steaming is great - does not add a lot of water to milk. The only thing that would have been nice is the bypass grinder for making decaf coffee at night because I love it so much...but that's what they make tea for! Thank you SCG for all the videos and phone consultation. You rock!!

Pros:
Quick Brewing, Easy To Use, Easy To Clean, Great Taste

Cons:
No bypass grinder

(Posted on 3/3/11)

great machine....

Review by
45
Quality
Value
Price

Lola (my machine's name).i had Lola for about 6 years now... at first it was hard to pay for it but what i did was to gave myself a gratuaity of $5 daily for the coffee, lol. at the end of 3 months i had pay for the machine... since then its being a joy... i use it for coffee daily, espresso martinis, cafe con leche and cuban coffee.... i love how it grinds the coffee a la minute.... but yes i keep up with cleaning the machine, i do it every 3 months and was the parts every month.(run it in water

Pros:
Had for 6 years, Large Water Container, Easy To Use, Love it saved me money, Quick Brewing, Great Taste

Cons:
The foam is not great, The espresso crema is ok

(Posted on 2/10/11)

A Great Way to Start Your Day!

Review by
55
Quality
Value
Price

This machine makes generic coffee beans taste like a gourmet cup of coffee!

Pros:
Easy To Use, Quick Brewing, Easy To Clean, Great Taste, Large Water Container

Cons:

(Posted on 1/11/11)

Life-changing

Review by
55
Quality
Value
Price

I absolutely love this machine. My husband and I both agree it was worth every penny. we are both really critical people and usually find something wrong with everything. Not this time! Not only is it cheaper than [...], but it tastes far better. For the coffee lover, this really is a life-changing machine.

Pros:
Quick Brewing, Easy To Clean, Easy To Use

Cons:

(Posted on 1/5/11)

I Am Sorry Starbucks!

Review by
45
Quality
Value
Price

We bought a refurbished Saeco Italia several years ago when our Starbucks bill got too high. It has given us great lattes using Starbucks expresso beans and now needs some servicing. We bought the Vienna Plus because of its similarity to the Italia and are very pleased with the improvements such as the variable dose size and the wonderful steamer. We will have some work done on the Italia and pass it along to our daughter who loves making special lattes with it.

Pros:
Foamer is great, Custom shot size, Great Taste, Easy To Clean, Custom grind, Easy To Use

Cons:

(Posted on 12/26/10)

Saeco Vienna Plus Superautomatic

Review by
55
Quality
Value
Price

We replaced our 10 year old Saeco Vienna manual machine when it started to die with this wonderful thing! It is so nice to have everything all in one - no coffee ground mess on the counter or drips across to the garbage. My husband was skeptical about the automatic machines, but this one has enough elements that you control he admits he loves it! The videos on the web site were great too - we could see how unintimidating it is to use and clean.

Pros:
Easy To Use, Great Taste, No mess on the counter, Quick Brewing, Easy To Clean

Cons:

(Posted on 12/17/10)

Probably the best 'gadget' in my home

Review by
55
Quality
Value
Price

These Superautomatics are wonderful, relatively inexpensive machines. This will be the 4th Saeco I've bought/used, and the coffee is just so hard to beat.

I have had friends who buy those single dose pod machines (Keurig and such), and then when they try my coffee they look at me like they made the wrong decision.

For the refurbished price on these especially, you get an amazing addition to the quality of your life, if coffee means anything to you.

Pros:
Easy To Use, Great Coffee, Quick Brewing, Great Taste

Cons:
Water could be hotter

(Posted on 12/17/10)

Love my Vienna Plus

Review by
45
Quality
Value
Price

This unit replaced my Vienna DeLux that the control board went out on. And I thought I would not be able to find a replacement, but the Vienna Plus came to my rescue. I am the person that drinks coffee 24/7 and the wonderful thing about the Vienna Plus is that I can make my coffee as strong as I like by just selecting the the different doses with the turn of a dial. 1 full + 1 half = good coffee for my travel mug or 1 full + 2 quarter = the perfect get up and go go go cup. Love the ease and convenience.

Pros:
Easy To Use, Easy To Clean, Great Taste, Quick Brewing

Cons:

(Posted on 11/20/10)

Awesome Machine

Review by
45
Quality
Value
Price

Best feature is the automatic brew. You don't have to mess with filling, emptying and cleaning an external brew pod.

Pros:
Easy To Use, Easy To Clean, Quick Brewing, Great Taste

Cons:
Steamer wand too long, Cannot remove full cup of

(Posted on 11/18/10)

Nice: Tax-Free Refurb Saeco Vienna Plus

Review by
55
Quality
Value
Price

As a tax-free purchase, and because of the price on this refurb unit, it took the perceived risk out of making a transition from drip coffee to pressurized brewing, for me. These "super automatics" are just as convenient as a drip brewer, maybe more. I like the unit for not having many "bells and whistles" and not having a "glitzy" appearance. But I did meticulously mask it off and then spray painted it, with a deeper graphite color that has a slightly textured finish, which gives it a bit less of a "plasticy" look and covered over the logos and dumbbell symbols. The three buttons need no reminders. I'm mostly using it for cups at about 7 oz per shot with Lavazza beans. That seems to give great coffee with nice crema, too. I'm frothing milk with the wand too, at times, and experimenting with cappuccinos, but haven't gotten to the place where I'm able to do the Latte Art yet.
Peace be with you all,
C. Livingstone

Pros:
Easy To Use, Easy To Clean, Great Taste, Quick Brewing

Cons:
None

(Posted on 11/10/10)

Love this machine so much, own three

Review by
55
Quality
Value
Price

Love this machine. Now have one for each home.

Pros:
Easy To Use, Easy To Clean, Great Taste, Quick Brewing

Cons:
Noisy

(Posted on 10/30/10)

Love it love it love it

Review by
45
Quality
Value
Price

We bought this as an anniversary present to ourselves, and really love it. It only takes a dozen cups or so to dial in all the knobs to your taste. It heats up very quickly, and is easy to use. Others have commented about the single "trouble" light being hard to diagnose, but we didn't think so. If the red light is on, either it's out of beans, out of water, or something isn't closed (tray, dregs door, etc). Pretty simple. It's noisy when grinding, but there's no such thing as a quiet grinder, so we don't mind.

I do wish it held more water, and more beans. Seems most coffee we buy comes in 12 oz bags, and the machine only holds 8.

Pros:
Easy To Use, Great Taste, Quick Brewing

Cons:
Small Water Container

(Posted on 10/5/10)

perfect for that price good deal

Review by
55
Quality
Value
Price

we already have a saeco primea touch plus here in canada and we bought the viena for our condo in dominican republic because we didnt want to pay toomuch . we could not think to drink NORMAL coffe over there. so at this price, for that quality, it is a very good deal thanks

Pros:
Large Water Container, Quick Brewing, Easy To Clean, Great Taste, Commercial Grade, Easy To Use

Cons:
Noisy

(Posted on 9/10/10)

love this machine

Review by
55
Quality
Value
Price

I love this coffee maker, it is so simple to use, i'm amazed every time I make a cup of coffee. I do double shots for mocha's, my husband makes him a regular cup of coffee. Its totally adjustable.

Pros:
Easy To Use, Great Taste, Easy To Clean, Quick Brewing

Cons:

(Posted on 9/7/10)

Worth considering

Review by
45
Quality
Value
Price

Worked well from the beginning. A bit noisy but the espresso is great. I'd recommend this refurbished machine for those on a budget.

Pros:
Easy To Use, Quick Brewing, Great Taste

Cons:
Noisy

(Posted on 8/30/10)

Easy coffee maker

Review by
45
Quality
Value
Price

I can't get the foaming wand to make good foam, maybe it just takes practice. Great coffee and fast to make.

Pros:
Great Taste, Easy To Use, Quick Brewing

Cons:
Not great for foam, Small Water Container, Noisy

(Posted on 8/29/10)

Good taste and value for money

Review by
45
Quality
Value
Price

This machine has spoiled me. Fun to make coffee with this little rebot machine.

Pros:
Quick Brewing, Commercial Grade, Easy To Use, Easy To Clean

Cons:

(Posted on 8/26/10)

Fantastic Machines

Review by
55
Quality
Value
Price

We have the equivalent Solis 5000 machine, not a single burp for over 6 years. Family of four coffee users. I hate to admit it, but we rarely cleaned it, and didnt descale often enough. The first leak just started and I will just buy a new one. Hope they dont raise the price as this is 1/3 the retail price we paid for the first one. I bought one as a gift for a small law firm in DC. It lasted 4 years of everyday use. They loved it. I dont want to examine any other. Only issue is its a one bean machine, one at a time. A bypass chute would make it perfect.

Pros:
Quick Brewing, Easy To Use, Commercial Grade, Great Taste, Large Water Container, Easy To Clean

Cons:

(Posted on 6/9/10)

NUMBER TWO FOR ME

Review by
45
Quality
Value
Price

THIS MACHINE THE SAECO VIENNA PLUS IS MY SECOND ONE, MY LAST ONE WAS THE VIENNA, LASTED 5 YEARS WITHOUT ONE PROBLEM.. THIS ONE NOW IS MUCH MORE QUIET AND RUNS PRETTY SMOOTH.. GREAT ESPRESSO TOO.

Pros:
Easy To Use, Quick Brewing, Quiet, Great Taste, Easy To Clean

Cons:
WATER LID FITS FLIMSY

(Posted on 5/14/10)

Vienna Plus EZ to use pulls great shots

Review by
45
Quality
Value
Price

+ Use just about every day
+ Pulls quality shots (took about 10-15 drinks to get the grind and dose amounts just right
+ Steams milk well
- Wish it had a way to bypass the bean hopper, I prefer all caf, my wife likes half caf
= Overall, a great machine (had a DeLonghi steam model previously, this blows that one away!)

Pros:
Easy To Use, Quick Brewing, Easy To Clean, Great Taste

Cons:
Noisy

(Posted on 3/24/10)

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