We have included information about our return and warranty policies below, in the event that you receive an item that doesn't meet your expectations or is damaged during the shipping process. If you have any questions about our policies, please feel free to call us toll free at 866-372-4734. Damaged Merchandise: Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage or missing items (Please note that many orders are shipped in multiple packages). If an item appears to be damaged, please notify us immediately. Any damaged merchandise must be reported to Seattle Coffee Gear within 5 business days of delivery in order for a damage claim to be processed. Do not attempt to use the machine. We may have the shipping company come to your address to inspect or retrieve the package. Non/Malfunctioning New Products: If your machine seems to not be working properly, you must call our customer service department at 866-372-4734 within 5 days of having received the item. 30-day Return Policy: If you are not satisfied with your purchase of an espresso machine or grinder you may return it within thirty (30) days from date of purchase. Refurbished espresso machines and grinders have a fifteen (15) day return policy. All purchases final on consumable items, cups, accessories and parts. You must first obtain a Return Merchandise Authorization (RMA) number from Seattle Coffee Gear. Simply e-mail your request to: returns@seattlecoffeegear.com. Returned items must include any original accessories, manuals, videos, warranty card, etc. To obtain a full refund, minus original shipping & handling, merchandise must be returned in the original manufacturer's packaging in like new condition. We do not accept returned merchandise without a RMA number. Warranty information: New espresso machines carry a 1 or 2-year limited warranty. Refurbished machines carry a 6-month limited warranty. Warranty details are published with each machine.