Saeco Incanto Deluxe Espresso Machine

We bought ours in August of 2011 and make about 5 or 6 lattes every day-steamed and iced. The machine is easy to use, makes great foam, delivers a consistently good cup of coffee and is easy to maintain.

(Posted on 4/23/13)

We are absolutely thrilled! This is the very best machine ever and we want to use it forever and ever:). The coffee has a fresh and exquisite taste and it is a dream experience worth sharing with others. Many thanks

(Posted on 4/6/13)

Have had Saeco machines for years. This one is exceedingly well engineered to the point of being nearly bullet-proof. After many thousands of cups, it works as well as the day we got it. Coffee is good-----probably 85% as good as a machine priced in the thousands. Feeds any coffee addiction superbly well...!
We always use distilled water.

(Posted on 10/30/12)

We've had this machine for about 4 years. Trouble free, and makes a perfect cup of coffee every time. We bought ours "reconditioned" at the same price as Seattle Coffee is selling their new ones.

There are 3 'size' settings built into it, that you can program for the exact amount of water, per grind. I set ours to 1.5 oz, 2.0 oz, 4 oz. So depending how you like your espresso (1.3 vs 2.0) you've got it with the push of a button. My wife likes to wake up to an Americano - hence the 4 oz.

I experimented with about 10 different beans, and settled for Peet's Espresso Forte. For us, it is a perfect taste. Competing for 1st place is Caffe Umbria's Gusto Crema.

Note: I took it in and had them adjust the water temp hotter, and the grind to 9 grams. The factory setting was 7 grams and I like my espresso with more punch than 7 grams. Other than that tweak, it works just fine out of the box.

Four years, thousands of cups, and still working fine. (knock on wood!).

PS: Saeco has wonderful customer support via their 800 number too.

(Posted on 10/5/12)

I've had my Incanto Deluxe for six months now and totally love it! No problems and a perfect cup of espresso with one button.

A few things i've found that I really like:

It's built on a swivel, so it's very easy to give it a turn and get at the water tank when you need to take it off and clean it.

The front door for access to the dregs drawer and brewing unit.

The dispenser can be slid back, out of the way, and you can put a tall cup under the dispenser.

(Posted on 9/10/12)

I enjoyed the Vienna for many years and while some parts were replaced, (inexpensive and DIY possible), the results were excellent and back then it was more expensive (2004). I gave it to friends who loved it too.

Being retired I did not wish to spend a lot and got a refurbished unit, that unfortunately missed some obvious and needed items (bad pump, bent door and missing swivel, which is needed to fill it w/o removing the water tank.
Seattle admitted the mistake and gave me a decent discount on the new unit, which arrived w/o a gasket under the water tank. Thankfully Saeco-Phillips stepped in and sent that and the new unit has been a solid performer since (a year last June).

I've had the Jura Superautomaic and two manual machines and think I'd go with Saeco again and given that Seattle gave me the discount on new, expect to buy from them again if needed. Phillips bought Saeco last year and they may apply needed quality assurance.

(Posted on 8/10/12)

Previously I had a small manual system (De Longhi EC702) that made a perfect espresso. Unfortunately the pump failed. I was also done with all the fussing in order to get a brew first thing in the morning. A friend had a super automatic and I was very impressed with it, so I decided to take the plunge.

After initially ordering a reconditioned unit which died an ugly death on my kitchen counter and was returned, the crew at SeattleCoffeeGear took very good care of me, even emailing me a label for return of the machine. They recommended a new Saeco Incanto Deluxe which I immediately ordered.

When it arrived I was very taken with the good looks. It was a breeze to set up and after getting it programmed for my taste it makes perfect espressos each and every time with the push of a button. What a treat to get up in the morning and just push one button to get my espresso!

It holds plenty of water and has a nice, large dregs container so you can go a couple of days without having to empty it or add water. It's also easy to program and use.

Pros:
Quiet, Large Water Container, Easy To Use, Easy To Clean, Quick Brewing, Great Taste

Cons:

(Posted on 3/27/12)

We bought this model because a friend has it and raves about it. I really enjoyed the coffee she made me. We are having fun with it and are just still learning all it can do. I love the steamed milk. It takes a level up from a good cup of coffee to a great one. I think it was a good first choice and one that we will have for many years. Our only problem is putting it together after cleaning and that will come with practice.

Pros:
Quiet, Quick Brewing, Easy To Use, Great Taste

Cons:
Tricky to reset up, Hard To Clean

(Posted on 12/31/11)

Had 2 Italia one at home one at office almost 10 years, gave them both away, new one is much more quite. Wife bought it for my retiremnt gift...

Pros:
Quiet

Cons:
None

(Posted on 8/9/11)

Wifey wanted a superauto as she wouldn't touch the semi-auto machine and just wanted to be able to touch a button and go. I was skeptical but after researching all the machine the last few months settled on the Incanto Deluxe.

We've had it for a week so far and I've been dialing it in, but am really impressed with the quality of the shots. Using Stumptown Hairbender for beans and am extremely happy with the results. The programability is great, I have the large coffee set to pull americano and the coffee is some of the best I've had in awhile.

Build quality seems good, fit and finish is excellent. Really easy to clean as well. Steam seems a little weak but it does the job.

I'll touch back again after a few months and see if my impression still holds, but for now I'm one happy Incanto owner.

Pros:
Easy To Use, Easy To Clean, Great Taste

Cons:

(Posted on 6/18/11)

My wife make coffee everyday and I make my daily latte. Machine makes excellent espresso with Lavazza beans. Easy to clean. A little on the noisey side when tamping the coffee.

Pros:
Great Taste, Easy To Clean, Easy To Use, Large Water Container

Cons:

(Posted on 6/2/11)