Make a better cup of coffee!

866-372-4734
My Cart (0)

Saeco Vienna Plus Superautomatic Espresso Machine

SKU# ESU119A0340

Availability: Out of stock

Regular Price: $599.00

Our Price: $395.00

Find a better price? Request a Price Match!

Included With Purchase
  • Seattle Coffee Gear 1 Year Extended Warranty $0.00

  • Total value: $0.00

This product has been discontinued by the manufacturer


Quick Overview

The Saeco Vienna Plus Superautomatic Espresso Machine features advanced brewing pressure that's capable of producing a richer shot of espresso. You'll love the Vienna Plus' simplicity! Just choose the volume and strength of your coffee, and you're set. Vienna, Austria has a huge coffee culture Kaffeehauskultur so bring the tradition home and enjoy a well-made coffee drink with a leisurely read of the newspaper or invite friends over and make your own coffee house!
Saeco Vienna Plus Superautomatic Espresso Machine - Graphite

Click on image to zoom

More Views

  • Saeco Vienna Overview
 
 
  Description    Specs    Ask a Question    Resources    Reviews  

The Saeco Vienna Plus Superautomatic Espresso Machine features advanced brewing pressure that's capable of producing a richer shot of espresso. You'll love the Vienna Plus' simplicity! Just choose the volume and strength of your coffee, and you're set. Vienna, Austria has a huge coffee culture Kaffeehauskultur so bring the tradition home and enjoy a well-made coffee drink with a leisurely read of the newspaper or invite friends over and make your own coffee house!

Features & Functionality of the Saeco Vienna Plus Superautomatic

  • Completely Automatic Espresso: The Saeco Vienna Plus brewing system does it all with a simple-to-use control panel. Strength and volume of your coffee or espresso is controlled with a dial.
  • Instant Hot Water: Use this feature for hot tea, Americano coffee, making instant oatmeal or even ramen noodles!
  • Several Beverage Options: It makes espresso, and it excels at making rich coffee at the press of a button. Fully automated machines like this make what is called Cafe Creme, also referred to as Swiss brewed coffee for the country that made the drink popular.
  • Pre-Infusion System: To optimize the flavor extraction, a special program step injects a little hot water into the freshly ground coffee in order to soak it and let it swell up. This feature increases the flavor and aroma of the coffee during the brewing process.
  • Professional Quality Grinder: The Saeco Vienna Plus has a built-in, conical type burr grinder, the same type used by the professionals.
  • Adjustable Coffee Dosing: Inside the bean hopper you will find a knob that will allow you to adjust it from six to nine grams to change the strength of the coffee.
  • Removable Water Tank: The water reservoir can easily be refilled while it is still on the machine or by removing it and filling it at the kitchen tap.
  • Removable Brew Group: Also accessed from the side, this brew group is easy to clean and maintain — just pull it out once a week & spray it down with hot water to keep it in great shape.
  • Coffee Bean Storage: The built-in covered coffee bean hopper stores up to 12 ounces of whole beans. When the coffee grounds are spent, the machine delivers them to the internal dump box, which can hold up to 20 used coffee pucks.
Pros
  • Simple - Select your drink, adjust the volume of coffee and brew away!
  • Reliable - Improving upon the legendary Vienna, the Vienna Plus allows for more control without sacrificing durability and reliability.
Cons
  • Loud - During our test of this machine, we noticed it's quite loud when in use.
  • All-Plastic Construction - Some users may not like this superautomatic's all-plastic construction.
Ease of Use 4
Overall Value for the Money 4
Manufacturer Saeco
Width 13.875 inches
Depth 12.25 inches
Height 15.0 inches
Watts 1250 watts
Volts 120 volts
Case Material Plastic
Boiler Material Stainless Steel
Cup Clearance 4.0 inches
Reservoir Size 57 ounces
Steam Wand Type Panarello Only
Warm Up: Brew Time 30 seconds to 1 minute
Warm Up: Steam Time 16 seconds
Water Sources Reservoir/Internal Tank
Pre-Infusion/Aroma Yes
One-Touch No - Steam Wand Only
Bean Hopper Capacity 12 ounces
Material Plastic

Submit a question directly to owners of this product and ask what they think about it!

 

Saeco Vienna Plus Superautomatic Espresso Machine
Already Asked: 49 Questions, 113 Answers
Sort by:
A shopper asked: I was wondering if the frothing pitcher is included in the order? Dec 13, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: No, unfortunately this Vienna Plus Superautomatic machine does not include a frothing pitcher. I would recommend purchasing a Stainless Steel Frothing Pitcher in a 12 or 20 oz size:

http://www.seattlecoffeegear.com/stainless-steel-milk-frothing-pitcher
Dec 16, 2013
Reply to Teri Good answer? Yes (0) No (0)
Michael H: A frothing pitcher was not included with the 3 I ordered. Neither was a thermometer. Great machines though. After a year of owning 3 machines, I still get compliments on the quality of our cups of coffees and lattes. Dec 16, 2013
Reply to Michael Good answer? Yes (0) No (0)
Julie D: There was no frothing pitcher included with my Saeco, I just froth in the cup I will drink from. Less to wash. Dec 16, 2013
Reply to Julie Good answer? Yes (0) No (0)
Brian F: No frothing pitcher is included. But any standard frothing pitcher will work. Dec 16, 2013
Reply to Brian Good answer? Yes (0) No (0)
Monte Y: No, we did not receive a frothing pitcher. Monte Dec 16, 2013
Reply to Monte Good answer? Yes (0) No (0)
Nanette M: No.... and neither are the espresso cups shown. Dec 16, 2013
Reply to Nanette Good answer? Yes (0) No (0)
Robert R: Did not come with mine Dec 16, 2013
Reply to Robert Good answer? Yes (0) No (0)
Edward K: No it is not. Dec 16, 2013
Reply to Edward Good answer? Yes (0) No (0)
Frederick L: No Dec 16, 2013
Reply to Frederick Good answer? Yes (0) No (0)
Matt W asked: Does this allow "dual stem capabilities" in other words, can I use the steam wand and brew espresso at the same time? Mar 2, 2012
Answer this · Send to friends Good question? Yes (0) No (0)
Judith L: No, you need to use steam wand, and brew the espresso, separately. With the press of a button, it only takes a moment to switch over from one to the other. My husband and I had our machine since August. We use it multiple times a day, and absolutely love it. We will never go back to ordinary, everyday coffee brew systems or beverages. When we're away, we really miss it, and can't wait to get back home. We are extremely happy with it, and recommend it highly to others. Mar 7, 2012
Reply to Judith Good answer? Yes (0) No (0)
JULIE D: Hi,
No, it goes into a separate mode to steam your milk, and after you've finished steaming, you have to remember to switch it back and wait about 4 seconds so you can pull espresso again.

Having said that, we're very happy with our machine, we've had it for several months now and it is much better than other brands we've used.

Julie
Mar 7, 2012
Reply to JULIE Good answer? Yes (0) No (0)
lisa a: No Matt. You cannot steam and brew at the same time. You have to do one then switch buttons over to the other. If I am doing several cups at the same time I heat the milk in the microwave and froth with a wand I purchased separately. Other than that we love the machine and use it on a daily basis. Mar 6, 2012
Reply to lisa Good answer? Yes (0) No (0)
Charles H: The machine works on a sequential basis only. When brewing more than i cup, we brew 2 or 3 espresso one after the other (takes very little time) and then froth milk in a larger pitcher for the 2 or 3 cups. Hope this answers your question. Really enjoy and like the machine, Chuck Mar 6, 2012
Reply to Charles Good answer? Yes (0) No (0)
Elaine L: Unfortunately, no. I brew my espresso first then I have to wait for the steamer to be ready, then steam the milk. I wipe the counters down or something so it doesn't seem like I'm waiting too long. I do love this machine and it is not the first of these I have bought. Mar 6, 2012
Reply to Elaine Good answer? Yes (0) No (0)
Mathew S: Matt, this model can't brew espresso and use steam simultaneously. It takes about 20 seconds to switched between the two functions (the "boiler" needs to cool down to switch from wand to brew). But it's an amazing machine either way. Mar 6, 2012
Reply to Mathew Good answer? Yes (0) No (0)
ronald h: No this machine does not simultaneously allow you to steam and brew. but I do recommend it's quality. Mar 6, 2012
Reply to ronald Good answer? Yes (0) No (0)
Daniel N: No you can not. You can only do one at a time. Mar 6, 2012
Reply to Daniel Good answer? Yes (0) No (0)
Cindy J: No , Only one at a time , Mar 6, 2012
Reply to Cindy Good answer? Yes (0) No (0)
Yoseph G asked: I am looking for a (relatively) cheap semi-automatic machine that can quickly provide me with an espresso in the morning to make a latte. The Vienna Plus seems like a great option, but what are people's experiences in terms of durability? Using it on average 7-10x/week, with good care, how long can I expect this machine to last?

Thank you!
May 9, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Rickee A: We bought one of these for our second house in Arizona. But then we stayed down there for several months of the year for two years in a row. It is still going strong and stood up to heavy use. The only thing you have to do is sometimes let out some steam if it gets too overheated. It has been a workhorse, is easy to use and understand the directions and to clean. We really like it.
PS We have a more expensive model in our other house. It works great but is way more temperamental.
May 14, 2013
Reply to Rickee Good answer? Yes (0) No (0)
Michael H: I have purchased 3 of them in the last 7 months . We make 7 - 12 a day in each one. They still work as good as the did on day one. We have been told that our coffees and lattes are the best people have had and many times we have been told they are better than the coffe house. We love our saecos!!

Mike Hoskins
May 18, 2013
Reply to Michael Good answer? Yes (0) No (0)
Yoseph G: Thank you everyone for their responses! They are much appreciated. After spending way too much time researching all these machines, and watching countless hours on youtube (thanks Kat and Gail!) I am between this and the Saeco Xsmall... May 19, 2013
Reply to Yoseph Good answer? Yes (0) No (0)
Frederick L: I have had two of these machines. The first lasted about four years making 10 to 20 cups a day.(the grinder gave out) The present one is two years old and I have given another one as a gift. I consider it very reliable. May 17, 2013
Reply to Frederick Good answer? Yes (0) No (0)
James P: We use the machine daily...about 15 to 20 times per day and we have not had any problems. I did a descaling about 2 months ago and we weekly do a thorough cleaning. May 18, 2013
Reply to James Good answer? Yes (0) No (0)
Ira P: Yoseph, the Saeco Vienna Plus is a great coffee maker!
Use quality coffee beans, and you will have the best latte!
May 18, 2013
Reply to Ira Good answer? Yes (0) No (0)
Teri KStaff: Typically a superautomatic machine like this Vienna Plus should last anywhere from 5-8 years. May 9, 2013
Reply to Teri Good answer? Yes (0) No (0)
Nanette M: I have had this machine for 3 years and use it multiple times a day and love it. My guests love it too. You must maintain the machine... it is easy... i clean the parts and rinse the brew group weekly....if you have hard water, you must use a a descaler periodically. Seattle coffee gear has a video showing maintenance procedure. Do not use oily dark roast beans beans...they can clog the grinder (this happened to me and I found instructions on how to take the grinder apart and clean it online). I use a medium roast with good results....you can adjust water and dosing to your liking. Seattle coffee gear also has refurbished units for a great price....if mine ever goes i will buy refurbished and extend the warranty. May 19, 2013
Reply to Nanette Good answer? Yes (0) No (1)
patrick m asked: What is the temperature of the water that comes out of the instant hot water option? Mime is only 155 which seems low to me. Thanks all. Nov 10, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Ira P: This is what I can tell Patrick,

I keep my inside dial from plus (+) ... mark is on -
Second inside dial on: 10
Outside dot on 3, if I want a full cup of coffee.

These are the settings I keep at all times!

* I only use filtered water, the coffee is from Seattle Coffee Gea
My coffee at these settings are hot, regardless of a short espresso, double, or a full cup of coffee.

I hope this can be of help to you or other owners of "Saeco Vienna Plus."
Jan 15, 2014
Reply to Ira Good answer? Yes (0) No (0)
patrick m: Thanks all for the responses.

I posed the same question to the repair team @ SeattleCoffeeGear and the response is below.

"Unfortunately that is a short coming on all super automatics. They tend to be not as hot as a semi auto or a preparation like a french press. Superautomatics have thermoblocks instead of boilers, which don't seem to get the coffee as hot as boilers do. Changing out the thermostat probably won't make it any hotter either. "
Nov 12, 2013
Reply to patrick Good answer? Yes (0) No (0)
Kathleen O: This is a problem that can't be fixed on your machine. Ways to work around it are making sure your frothed milk is extremely hot. Or rinse your cup under hot water and then let it stand filled with the hot water. Then pour the water out only when the grinding is finished. Or place cup into the microwave for.only 15-20 seconds.
Good luck. Work past this and you will be very happy.
Nov 24, 2013
Reply to Kathleen Good answer? Yes (0) No (0)
Kathleen O: Yes Patrick...the tempature is disappointing. I'm afraid you have to adapt to it. One trick I use is to put the cup through hot water and let a cup of that sit for a minute. That helps. Since I put cream in my coffee, this causes a further temp drop so sometimes I heat the final cup in the microwave for 12-20 seconds.
But basically there are better methods of making a cup of tea.
Nov 12, 2013
Reply to Kathleen Good answer? Yes (0) No (0)
Donna P: Ours is the same? I wish it as warmer.... Nov 11, 2013
Reply to Donna Good answer? Yes (0) No (0)
Frederick L: Mine is 165-170 F. Nov 11, 2013
Reply to Frederick Good answer? Yes (0) No (0)
Edward K: should be like 175 Nov 11, 2013
Reply to Edward Good answer? Yes (0) No (0)
Mick M asked: I cleaned my machine on Saturday, and since then, I have no crema with my shot. How do I get it back? I re-set the setting to factory specs when I finished, and since then I've played a bit with the amount of coffee being ground, and the grind, but it hasn't changed. I really miss it. HELP! Mar 18, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Edward D: Mick,
I have one of these models, when you say you cleaned it...did you descale or just remove the inner works and rinse that off?. Check the nozzle way at back once you remove the brewing unit, make sure it's clear, and check the dual nozzle unit where the coffee comes out for debris. Also check the two metal filter discs where the puck is formed to make sure the holes are clear, you can gently use a toothpick to clear those holes.
Other than that, you're better off to contact the repair unit @ seattle coffee
Apr 1, 2013
Reply to Edward Good answer? Yes (2) No (0)
Mick M: Edward,

I will try the suggestions you gave me. I was curious about the metal filter discs. On my old machine (a Starbuck Barista, made by Saeco) I would clean the metal discs, but they were easy to get to. On my Vienna they are harder to get to. I did descale it, to answer your question. Thank you for the advice.

Michelle Apr 1, 2013
richard t: Hi Mick,
If all the adjustments are roughly unchanged or as originally set by Saeco:
- check if the bean grinder operates normally ( check the consistency of the
coffee grounds)
- make sure that the water system has been cleaned thoroughly:
I assume you cleaned your machine using a descaler like Dezcal or
similar. You must make sure that you rinse the system until there is no
more trace left of the yellowish cleaning solution coming off the water
wand. My experience is that this requires draining the water reservoir
at least twice ( first reservoir with the descaler, then fresh water only ).
After that I refill and I taste the water to make sure it does not present
any salty aftertaste. Only then do I make coffee again.
I would suggest that you rinse again the water system and make sure you only use top quality coffee, not oily and containing no impurities.
Apr 17, 2013
Reply to richard Good answer? Yes (0) No (0)
dan P: Hi MIck, how well did you clean it? In other words, did you take anything apart in the brew-group. I made the mistake of removing the top ( i'll call it a bent straw) as I don't know what the name of this part is and it had a spring under it. What I didn't see is that it also had a glass ball under the spring which fell out, I guess, and when I put it back together, va la, no creme'. After talking to several people, I reordered the ball, inserted it under the spring and everything went back to normal.
Hope this helps. Let me know.
Apr 4, 2013
Reply to dan Good answer? Yes (0) No (0)
Ira P: I had the same problem, and tried changing the settings. Here is what I done, and it is working for me. Coffee dose dial on (3) I have the coffee grinder know on #12. The smaller knob I have it on the 2nd. mark from the + !
I hope this will work for you Mick M. Good luck, and have a great coffee, and remember the quality of your coffee beans makes a great coffee.

Francesca
Apr 20, 2013
Reply to Ira Good answer? Yes (0) No (0)
Jeremiah: Dan P. I have removed the top of the brew group before and taken the spring out but noticed no glass ball? I have noticed that the crema layer has been very very thin lately and nothing like it used to be. Could I be missing this ball now as well? I removed the spout on the top of the brew group via the two bolts holding that portion down. May 16, 2014
Reply to Jeremiah Good answer? Yes (0) No (0)
Ira P: Mick M, please note that I meant the coffee knob # 12, it was sent with a miss-spelling. Good luck to you! Let me hear how this helped you with your Saeco Vienna Plus. Francesca Apr 20, 2013
Reply to Ira Good answer? Yes (0) No (0)
Edwin E: Mick, I descaled mine about a week ago and noticed the same thing. I didn't adjust anything before or after. I hope someone can make a suggestion about it. Apr 17, 2013
Reply to Edwin Good answer? Yes (0) No (0)
Marcia B asked: I have this machine and have used it steadily for 3 years with no problems.But a week ago it started the process, grinds the beans, tamps them, pre-wets grounds, starts brew process but nothing comes out. I place the unit in test mode everything works and in rinse cycle the water flows out. I put it back in normal cycle and it works perfectly then starts the same process and will not make coffee. I have cleaned and lubed it. Can anyone who owns unit tell me what to look for? I love this machine and want to be able to count on it for a few more years.

Marcia
Apr 11, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Edwin E: Mine was doing something similar where it would follow the same sequence and then after filling about 1/2" into the cup it would fault and the red light came on. After trying to fix it by descaling and other cleaning, I finally sent it in for repair and they replaced the pump. It was under the extended 2 year warranty. Apr 14, 2014
Reply to Edwin Good answer? Yes (0) No (0)
Marques L: My machine has done this when the grind setting is too fine. Once I took it apart to give it a thorough cleanjng and I did not put the grinder back in the right position. You might want to check that out Apr 12, 2014
Reply to Marques Good answer? Yes (0) No (0)
Robert M: Open the front and pull the brew compartment out completely. in the back check to see if the opening in the back is clogged with grounds mine does this after some time I clean it out and good to go. Apr 12, 2014
Reply to Robert Good answer? Yes (0) No (0)
Edward D: Thanks Robert, that's good to know. Which opening are you referring to? Once a week I pull the brew assembly out and rinse it completely. I even check the nozzle for the water and wipe it down. Apr 13, 2014
Teri KStaff: The area behind the brew unit can become clogged with grounds, preventing the excess water from leading into the drip tray. If you remove the brew unit and feel into the recessed area below where that ivory colored water spout is, there may be some grounds built up that should be cleared away. You can use your finger or a q-tip to clear them out and you shouldn't have any issue with leaking, as the water can then travel freely into the drip tray again. Hope this helps! Apr 15, 2014
Edward D: Thanks Teri Apr 15, 2014
Robert G: Mine leaks at the base - clear water, whenever I brew a cup...any suggestions for me? It still makes coffee, but what a mess! Apr 14, 2014
Reply to Robert Good answer? Yes (0) No (0)
Jeremiah asked: This machine looks like the perfect first entry level super automatic for us. Couple questions though....mainly to convince the wife ;).

First I know you are not supposed to use dark roast or oily beans...but my wife is a fan of Starbucks, Trader Joe's, etc.. Are there any beans from these locations that can be used safely and can you recommend some other brands that won't break the bank?

Second. As a first super automatic machine would you recommend this Saeco Vienna Plus or the Saeco Odea Go as our first machine? My wife needs a travel mug size...so I foresee pulling two 8oz pours to fill her mug every morning.

Wonderful site and reviews. Will be purchasing from you for sure!
Jan 7, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: Thanks for checking with us! The built in grinders of this Vienna or any super automatic machine will clog easily if you use an oily bean with a shiny surface, unfortunately. I would recommend staying away from Starbucks, as they tend to roast all their beans very dark, and unfortunately I am not familiar with Trader Joe's beans, so I am not sure if they have any non oily beans. For a full flavored, non oily alternative, I'd check out Lavazza Crema e Aroma or Lavazza Gran Crema. The Odea is a bit quicker to steam than this Vienna, but has a more sensitive body style- if the water tank is out of place slightly you may get an error message. If your wife frequently brews into her travel mug, she may prefer the Odea, though, as it offers a cup clearance of nearly 6", versus the Vienna's 4" clearance. Either machine can only brew 8 oz from each dosage of coffee ground, so with both machines you would need to brew twice to fill a large cup. Hope this helps! Jan 8, 2014
Reply to Teri Good answer? Yes (1) No (0)
Jeremiah: Thanks for the quick response Teri! I appreciate the bean recommendations I will certainly start with those. So basically if the bean had a matte finish it should be safe? Yeah I'm torn between the two machines. I see a lot more positive reviews for the Vienna, and have read a lot about the finikyness nature if the Odea. However I do like the styling of the Odea better....but the the Vienna seems to have less to go wrong....choices,choices. Jan 8, 2014
Reply to Jeremiah Good answer? Yes (0) No (0)
Teri KStaff: Yes, as long as the bean has a dry, matte finish it is fine, so if you get some Lavazza beans to try and use them as reference, then any additional beans you purchase should just have a similar appearance. I understand the choice is difficult, but there is not one machine that is right for everyone- which is why we offer so many! Let us know if we can help with any other questions you have! Jan 8, 2014
Jeremiah: One last question. The Vienna manual says to Prime the circuit each time after emptying the water reservoir. They say to Prime the circuit you fill the tank and then basically empty out the whole tank through the wand. I have not seen this mentioned in reviews...is this truly necessary every time the tank is emptied? Jan 8, 2014
Reply to Jeremiah Good answer? Yes (0) No (0)
Teri KStaff: Basically what the machine needs is to always have water not just in the water tank, but also in the boiler. To draw water into the boiler you need to prime the machine by running water through the steam arm, and we generally say about a half a cup or so (but not the entire tank) in a steady stream that isn't sputtering or steamy. If you are mindful of the level of water in the tank and add to it before it runs out you won't need to worry about priming again unless you need to drain the machine for storage or shipping. You should prime the machine at initial unpacking and startup, and then it is best practice to prime again after steaming to clear any milk from the steam arm (and again, just a half of a cup or so will do). Let me know if any of this is unclear! Jan 9, 2014
Jeremiah: Thx again Teri! Buying this machine and accessories from your shop today! Review to follow after some use. Very excited. Jan 10, 2014
Jeremiah: One last question. Got the machine today and love it! How often should I clean out the drip tray? I plan to clean the whole thing, brew group, drip tray, and dreg box once a week. Is that enough? Also how many pucks does the dreg box hold? Jan 15, 2014
Reply to Jeremiah Good answer? Yes (0) No (0)
Teri KStaff: There is not a perfect answer for this unfortunately! I would suggest removing and cleaning those pieces at least once a week when full, and this will vary based on the number of shots you make a day. I would say you will want to remove and clean out that dredge drawer at least every 8 shots or so, and clean the drip tray as it gets full! Jan 17, 2014
A shopper asked: I have a Vienna Plus and recently my shot size has decreased, when set to the full cup it only pulls 4oz. I have replaced the o-rings on the seam wand and the spout on the brew group as well as descaled. But my shots are still all to small, any suggestions?

I love this machine and use is everyday, but I don't know what happened to cause this issue other than I let my in-laws touch it. :)
Apr 28, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: Sorry you're having that issue! I'd suggest double checking that the grind setting and dosage have not been altered. Then I would re-prime the machine to ensure you're getting a good stream of water from the steam arm, and also rinse off the brew unit, being sure to run your finger over the metal screen near the red silicone o-ring to clear off any stuck grounds. Always use a non-oily bean, so something with a matte finish, to ensure that the grinder and brew unit do not become clogged with coffee oils.
Hope this helps!
Apr 29, 2013
Reply to Teri Good answer? Yes (0) No (0)
Yevgeniy K: And most importantly don't let your in-laws touch it. When I first bought the machine, some of my relatives broke the machine like 4 times. I have instituted a drink no touch policy and it has ran without a hitch the last 6 months. May 9, 2013
Reply to Yevgeniy Good answer? Yes (0) No (0)
Kimberly B: You might want to check the setting of the grinder. They might have set it to a low number. I have mine set between 6 & 7. Hope this helps. May 14, 2013
Reply to Kimberly Good answer? Yes (0) No (0)
Bob C: call their help line, they were incredibly helpful and knowledgeable and solved the problem I was having May 10, 2013
Reply to Bob Good answer? Yes (0) No (0)
mr6volt m asked: Will this produce a latte as good or better than what McDonald's serves? (I ask this, because i actually like them - weird right?) Mar 2, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Karl G: Weird is right, the only good thing from McDonald's is there french fries and I haven't had them in years. This machine will make a much, much better Latte than you could ever buy from McDonald's or Starbucks as you can pick the coffee blend that you like and make the latte very easily and cheaper. And you don't have to go out to get them. Depending on how often you buy lattes's the money you spend for buying latte's will soon cover the cost of the machine.
Just make sure you take care of the machine and keep it clean.
Mar 25, 2013
Reply to Karl Good answer? Yes (0) No (0)
sean f: Sure this should be able to produce a McD's or Starbucks like latte. It comes down to finding the right bean to match the flavor profile. I've been off the chain coffee wagon for awhile with my Saeco Suprtautomatic and really appreciate the customer service that Seattle Coffee Gear provide. Mar 6, 2013
Reply to sean Good answer? Yes (0) No (0)
Donna P: Much better!! Love ours!! Mar 18, 2013
Reply to Donna Good answer? Yes (0) No (0)
Jane T: yes Mar 17, 2013
Reply to Jane Good answer? Yes (0) No (0)
A shopper asked: Whats the best setting for a double shot latte with the 3 knobs? I use dark espresso blends most the time but continue to see my espresso turn into a really light blonde color. Any suggestions on how to improve this? Thanks! Jan 27, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Thomas D: I have my Vienna Plus set to deliver a one ounce shot using the volume knob (I tested it with a demitasse cup). When I want a double shot I hit the brew button twice and it brews two separate shots of the same full strength. Also, check the dose adjustment inside the bean grinder. Turning it toward the plus (+) will increase the amount of grounds and make a stronger shot. Adjust it in small amounts because too much grounds will make for a very hard for the brew unit to push the water through the grounds. Play with it a little and I'm sure you will find a combination that gives good results. Jan 28, 2013
Reply to Thomas Good answer? Yes (1) No (0)
Teri KStaff: The dials in the hopper are for grind setting and dosage, with the numbers changing grind. For grind we suggest sticking to about a 7-8, and for stronger dosage, you can adjust the dial with the + and - toward the + for stronger flavor. If you want a double shot, that means double brewing, or pressing the cup button on the front twice. The dial on the front of the machine only pulls more water through the same shot/dosage of ground coffee, so if you turn that front dial toward the right, you will just water down the espresso and can end up with lighter and lighter brew! Jan 28, 2013
Reply to Teri Good answer? Yes (1) No (0)
Kathleen O: The light blond color is the creamy froth. A true espresso has this. It is just tasty little bubbles that pop when left to sit for a minute.
I have found that if you try to brew through too much finely ground coffee, it runs over as the water resists passing through the grounds.
Your setting on grind level should be in the center for the best results. Central settings all the way around are best for avoiding issues.
And I can't emphasize enough that you keep your milk whipping staff clean.
Jan 28, 2013
Reply to Kathleen Good answer? Yes (1) No (0)
Ira P: I keep it my on the second knob, (two shots) it works well for me. I do use quality roasted coffee, the dial inside where the coffee beans are kept, I have it on the third dot from the + sign. The larger dial is kept on 12. It works well for me. I never change these two knobs inside. The same goes for the outside for the number of cups. I use the two shots when making my choice of how much coffee I like. Two shots works well for me! I love my Saeco Vienna plus! I hope this will work for you as well! Feb 14, 2013
Reply to Ira Good answer? Yes (1) No (0)
A shopper asked: How do you make the espresso thicker, it's coming out too watery? Jan 14, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Ira P: I am very pleased with my "Vienna Plus!"
When replying to one of the owners of this same model, I somehow left out a very important information.
Perhaps (he or she,) needs to adjust the knobs inside the coffee beans compartment.
I have mine knobs (dials,) Marked as such:

On the larger knob it is at 12, at all time!
On the smaller it is on the third dot from the left of ( + sign ).
I have kept these two settings, and my coffee is great!

Perhaps,(he or she,) should check their own knobs settings, and make these adjustments to correct it, and change it to the proper settings, when grinding their coffee.

Of course, a quality coffee is also important! I also believe that the correct settings, and position of these knobs when grinding the the coffee beans; are an important factor!
"Vienna Plus," is a great way to enjoy a good espresso or cappuccino at anytime.
Jan 18, 2013
Reply to Ira Good answer? Yes (0) No (0)
katheryn r: Hi. To make the espresso less watery you have to turn the knob with the coffee cups next to it (labeled coffee dose per cup adjustment knob in my manual) all the way to the left as far as it will go. That gives you a shot of espresso. Otherwise you are basically getting a very watery cup of espresso. Hope this helps!! Jan 16, 2013
Reply to katheryn Good answer? Yes (0) No (0)
Marina J: Play around with the dose and the grind until it's right. Jan 15, 2013
Reply to Marina Good answer? Yes (0) No (0)
Teri KStaff: There is not a way to make espresso from a superautomatic thicker, but for less watery shots, adjust the grind a bit finer-- we like about 7 or so-- and increase the dosage to the plus sign. Then the lower the volume- so turning the dial to the left on the front of the machine- will give the fullest flavor with least amount of water pulled through the grounds. Jan 15, 2013
Reply to Teri Good answer? Yes (0) No (1)
Brad E asked: Where on the "coffee adjustment knob" is each step in volume. 1-8oz, but there are 7 steps from half coffee cup, empty circle through full coffee cup?
Anyone have a recommended place to set the volume and leave it? I see my main use as shots and americano's and from what I can gather it may be best to always brew the same volume and then add hot water up to 5oz to make a cup.
Dec 5, 2012
Answer this · Send to friends Good question? Yes (0) No (0)
Kathleen O: Hi Brad
I have been using these Saeco machines for 7+ years. I like a strong coffee so I set about 3. Any smaller than that and you are not getting the full impact of the coffee as not enough water passes thru the grounds. More than that is to taste. I often move it up for friends. I myself love espresso with a bit of milk, hence I am on my third machine.
Here's what my experience has taught me. 1. Clean often. I mix the cleaner with way less water than suggested and let it come into the machine plumbing and stop. Let it sit overnight. 2. Use only bottled water...the machines that will refill your bottles are great. If you have a home water filter, that is not good enough. 99.9% of problems are sediment in the plumbing. Good luck.
Dec 23, 2012
Reply to Kathleen Good answer? Yes (0) No (0)
Nanette M: The empty circle is a 2oz shot, next step is 3oz, half cup is 4 oz, next step after that is 5oz and full cup is 6oz. I have turned the knob all the way past the full cup to get close to 8oz. I would recommend you adjust the dial depending on your needs. I have had this machine for over a year and recently gifted one to my sister. My husband and I love this machine....and our family and friends rave about it. Enjoy! Dec 6, 2012
Reply to Nanette Good answer? Yes (0) No (0)
Philip B: I would put it at either a 1/4 cup or half cup of coffee for what you are looking for. If you want a standard size cup of coffee set it for full cup. I love this machine. We had one in Europe and it was wonderful! Best machine around and last a long long time! Enjoy! Dec 28, 2012
Reply to Philip Good answer? Yes (0) No (0)
Karin A: Adjustments are made based on the user's preference. Some folks prefer their espresso strong, others choose a milder strength. Feb 1, 2013
Reply to Karin Good answer? Yes (0) No (0)
A shopper asked: I have an older Saeco Vienna Deluxe, which is showing its age.
I prefer using it without the Panarello, because the amount of foam/froth can be better controlled.

On the newer Vienna Plus can the Panarello also be removed?
Is there an option to purchase a separate steam wand for this machine, or could I transfer the wand from my Deluxe to the Plus?
Sep 14, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Robert R: I drink coffee black.
I don't know your answer but my machine constantly hangs up and I have to beat on the side to make it work and it is getting worse. I wouldn't buy this machine again.
Good Luck
Sep 20, 2013
Reply to Robert Good answer? Yes (0) No (0)
Brian F: The panerello can be removed. I don't believe the steam wand itself can be removed. You can purchase a stainless steel panerello, and I beleive you can use a panerallo from your previous Vienna Deluxe. Sep 19, 2013
Reply to Brian Good answer? Yes (0) No (0)
Danny R: Yes it can be removed.
Hope this helps
Sep 19, 2013
Reply to Danny Good answer? Yes (0) No (0)
Janga asked: i recently bought this machine, it is recommended to clean this every single day. can i do it once a week? when cleaning, how do i make sure i covered every part of the machine that needs to be addressed? I have gone through the manual but did not find it useful, any help is appreciated. Jun 22, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: Like other Saeco super automatic machines, the Vienna Plus has a brew unit that should be rinsed out at least once a week. You will also need to remove the drip tray and dredge drawer and dump out/clean these areas at least once a week. Beyond this, you will need to descale the machine about once every 2-3 months. You can also check out our Youtube channel and search "Seattle Coffee Gear Vienna" for videos of descaling and cleaning your machine. Hope this helps! Jun 23, 2014
Reply to Teri Good answer? Yes (0) No (0)
Janga: thanks Teri for your response. Jun 25, 2014
Reply to Janga Good answer? Yes (0) No (0)
A shopper asked: Is there a way to set or reset the temperature of the coffee?
I love my coffee hot!
Jun 3, 2012
Answer this · Send to friends Good question? Yes (0) No (0)
Mathew S: There's not a way to set the temperature, but it is plenty hot when it is dispensed, also you could always heat it up additionally using the steam. You really can't go wrong with this machine! Jun 11, 2012
Reply to Mathew Good answer? Yes (0) No (0)
DeAnna J L: As far as I know there is not any way to alter the temperature of espresso made with the superautomatica Saeco Vienna. I do love our machine!! Jun 12, 2012
Reply to DeAnna J Good answer? Yes (0) No (0)
L R asked: Can you use already ground coffee or is it limited to whole beans? If you can only use whole beans does the grinder have to be cleaned between each use? If not, how often? May 30, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: The Vienna Plus does not offer the ability to use ground coffee and uses whole beans only. You do not need to clean the grinder after every use, but you will need to access the grinder for cleaning if you have any build up or clogging troubles. Luckily the grinder of the Vienna Plus is fairly easy to access and clean (which is not the case with most super automatic machines, unfortunately!). We have a video of the Vienna grinder cleaning and recalibration online which outlines this process, and I have included this link below.

https://www.youtube.com/watch?v=5M5WmOYzTAU
May 30, 2014
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: I love my machine but would love the it if I could dilute the largest cup of coffee the machine makes with a little more water. Is there a way to increase the amount of water the machine uses to brew the coffee? May 26, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: The most water that this Vienna Plus can pull through your grounds is 8 ounces, however if you'd like to add additional water you can do this through the steam wand of your machine. Once the machine is ready to brew, instead of heating the machine to steam temperature to dispense steam from the panarello, you will simply open the knob on the side of the machine and a stream of hot water will be dispensed. You can then add as much additional water to your Americano as you'd like! May 26, 2014
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: We are considering purchasing this item but would like to know if the water reservoir is hot all the time or heats when needed? Thanks May 24, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: No, the Saeco Vienna Plus is not meant to be left on all of the time for continuous hot water. When you are ready for hot water, you can simply turn the machine on and wait for the green ready light. At that point you will be able to dispense hot water for an Americano or tea. May 26, 2014
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: does this brew REGUALR COFFEE or just espressos and lattes? can you use any types of coffee with this machine May 23, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: The Vienna Plus will brew an Americano, which is espresso with more water pulled through the shot. Though not exactly the same as regular coffee, this is a close option in flavor. You can use a variety of beans in this or any super automatic machine as long as they are a matte finish bean. This means that you will want to stay away from any beans that are oily, dark, or flavored. Hope this helps! May 26, 2014
Reply to Teri Good answer? Yes (0) No (0)
Megan L asked: I own the Vienna Plus and I am having trouble figuring out how to get my milk to froth. It heats but only gets a tiny bit of froth. Any suggestions? May 19, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: If the Vienna is heating the milk but not creating any froth, make sure that the tip of the panarello is sticking out from the end of the sleeve about 1/8 to 1/4 of an inch and has not become pushed up too far. You will also want to make sure that you are submerging the wand no higher than the top of the sleeve, where the two plastic pieces meet up. If you bury the wand up to the metal arm and past those plastic pieces, you will not have good results. Always flush a little water through the wand to clear out any milk in the line before and after you're done frothing as well. I hope this helps! May 19, 2014
Reply to Teri Good answer? Yes (0) No (0)
graciela l asked: hello,
do you have the saeco vienna with a 220 plug?

thank you

Graciela
Mar 11, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: No, unfortunately all of our home machines like this Vienna Plus are available with US 110V plugs only. Mar 12, 2014
Reply to Teri Good answer? Yes (0) No (0)
Michael H asked: I'm looking to make my entry level purchase in the superautomatics and I am comparing this to the XLSmall.
I can't find any differences so can someone tell me benefits of one over the other?
Secondly, I do tend to like some oily roasts now and again, is the issue with them on all superauto's or just certain brands/models?
Thanks!
Mike
Feb 17, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: Really with any super automatic machine, you are essentially deciding on features and programming, and so differences between the Vienna and Xsmall are mostly size of the water tank and size of the bean hopper. The Vienna uses a dial on the front to alter more or less water in your cup (for espresso shot versus an americano), while the Xsmall uses two programmable buttons. Unfortunately neither will preform very well with an oily bean, so it is best to stick to a matte finish roast. Feb 17, 2014
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: I am looking into my first entry level super auto so I appear to be between this one and the Saeco XLsmall. The price is currently the same so I can't really find the difference between the two. So this leads me to a couple questions:

1. Does the Vienna Plus have a bypass doser so I can use pre-ground coffee
2. I do enjoy dark roasts for my espresso's but see those can be a challenge. Is there any difference between the two machines in handling the oily/darker roasts?

Thanks!
Mike
Feb 17, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: No, unfortunately neither the Vienna Plus or the Xsmall has a bypass doser for preground coffee. It is also the case that neither of these machines will handle an oily bean well and so I would not recommend using an oily roast with either machine. The main difference between these two models is really the size of the water tank and size of the bean hopper. The Vienna grinder can be cleaned and recallibrated at home, and you can reference the video below for this process for the Vienna Plus:

https://www.youtube.com/watch?v=5M5WmOYzTAU
Feb 17, 2014
Reply to Teri Good answer? Yes (0) No (0)
Jeremiah asked: Loving this Machine! Just did my first cleaning of the brew group. After rinsing it thoroughly and turning it around and around in the sink, I noticed as I was drying it, the grease that was lubing all the moving parts. It seemed to be everywhere as I dried it out...as if the act of rinsing it had spread the grease into the coffee shoot and various other areas that will touch the coffee and water we will be drinking. I did my best to rinse and dry those areas....filter screen..shoot..etc...leaving the grease in the moving part areas alone as I'm sure its needed. However it is almost impossible to be rid of this grease. I'm assuming this is normal and the grease is edible and wont contaminate our coffee? Jan 27, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: Yes, you are correct that the brew unit lubricant is a food grade/food safe product that won't harm you if you ingest a bit of it from your Vienna. I might suggest brewing a few shots and discarding them if you notice an off flavor, but you should be just fine! Jan 27, 2014
Reply to Teri Good answer? Yes (0) No (0)
Andrew M asked: I've always had good luck with Saeco and am considering the Vienna Plus. I've heard that Saeco automatics grinders get jammed up with oily beans. Aren't most espresso roasts oily in general? Any insights? Dec 2, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: Yes, it is true that Saeco and really any super automatic machine with a built in grinder can clog with oils if you use an oily bean, as there is no way to access the grinder in order to clean it. These oils will gather on both the burrs of the grinder and the brew unit and harden over time. While beans from Starbucks and Peets have a very oily surface, and American espresso roasts do tend to be oilier overall, European espresso roasts are not nearly as oily. Medium and light roasts are best for super automatic machines, and we like the Lavazza beans. For something bold that will work well in a super auto like this Vienna, check out the Crema e Aroma found at this link below:

http://www.seattlecoffeegear.com/lavazza-crema-e-aroma-whole-bean-large
Dec 3, 2013
Reply to Teri Good answer? Yes (0) No (0)
Frank S asked: Can this machine be used with ground coffee, rather than beans? We are frequently given a gift of ground espresso, and I'd hate to waste it! Thanks!

Frank
Dec 2, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: No, this Saeco Vienna Plus uses whole beans only and not ground espresso. You will need a machine with a bypass doser to use both whole beans and ground coffee, and can find out if a machine offers this feature by checking out the info under the Specs tab. A good machine to check out with a bypass doser is the Talea Giro, found at the link below:

http://www.seattlecoffeegear.com/saeco-talea-giro-plus-espresso-machine-version-two
Dec 3, 2013
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: Where is this machine manufactured? Oct 29, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: This Saeco Vienna is manufactured in Romania. Oct 31, 2013
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: I have only had my Saeco Vienna Plus for about 6 months. I am very good about maintaining it, but yesterday the red light went on that usually goes on if there are not enough beans in it and it was full. I tried cleaning the coffee bean dispenser out and it started working for a short time, then the light came on again. When it did make coffee, it wasn't a regular cup of coffee. The water came out slow and the machine sounded strained. I'm not sure what it could be. Can anyone help out? Oct 25, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: Unfortunately if the red light is on, it could mean there is just a generic error within the Vienna Plus. From what you are describing, it sounds like there could be a clog in the grinder, grinder chute, or brew unit. Are you using an oily bean, like Starbucks or Peets? If so, I would change to a dry surfaced bean with a matte finish. I would suggest giving the machine a thorough cleaning of the brew unit and also descaling the machine. Soak the brew unit in plain hot water for 15 minutes or so. Finally, I'd suggest going through the Vienna grinder cleaning and recalibration video to be sure there the grinder is clean and unblocked. The link to that video is below:

https://www.youtube.com/watch?v=5M5WmOYzTAU

Hope this helps!
Oct 28, 2013
Reply to Teri Good answer? Yes (0) No (0)
Jeff P asked: I am looking to replace the filter in the water tank of this model, but I don't see anywhere to buy relacement? Oct 22, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: The Aqua Prima filter is the water filter that you will need for the Vienna Plus:

http://www.seattlecoffeegear.com/saeco-aqua-prima-filter-replacement

If you are just looking for the particle filter in the water tank, that can be found below:

http://www.seattlecoffeegear.com/saeco-water-tank-filter
Oct 22, 2013
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: Is there a way to adjust the temperature of the coffee being brewed? Sep 9, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: No, unfortunately there is not a way to adjust the temperature of the coffee or espresso from the Vienna Plus. The second shot you brew will always be a bit hotter than the first, as the first has already prewarmed the unit, and using a heated cup instead of a cold cup will increase temperature for you. Sep 11, 2013
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: Hello,
I've had this product for two months (purchased from seattlecoffeegear.com) and the espresso shots are now coming out with a strong sour taste. I make sure to clean the brew group after every 6-8 shots and always use filtered water. Before this I was having no issues. Any suggestions on what it could be?
Aug 2, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: I am sorry that Vienna is having trouble! Have you been using the same blend of bean? Are the beans fresh? When was the last time you descaled? If the beans are the same and fresh, then sour flavors can be related to a lower temperature. Generally a descale will remove any mineral build up and bring up temperature, and even if you are using filtered water, I would suggest descaling with a product like Dezcal as the first thing to try. Check out the link for Dezcal below, and if you are still having trouble with the machine after that, give us a call at 866-372-4734 for further troubleshooting!

http://www.seattlecoffeegear.com/dezcal-espresso-machine-descaler
Aug 5, 2013
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: Does this machine work with both grounds and pods? I like to use the Illy (flat) pods when I am in a rush. My current machine has the 1 and 2 shot metal portafilter baskets, along with one just for pods. Jun 23, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: No, unfortunately this superautomatic espresso machine cannot use pods, as the Vienna has a built in grinder. This machine only allows for brewing from beans ground in the unit, and it sounds like your previous machine was a semiautomatic machine with a portafilter, like the Saeco Via Venezia:

http://www.seattlecoffeegear.com/saeco-via-venezia-espresso-machine
Jun 24, 2013
Reply to Teri Good answer? Yes (0) No (0)
Ted K asked: I've had my machine about a month. This last week it has stopped making foam. I've cleaned and descaled it but didn't help. Anything else I should try? Jun 15, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: If the Vienna is heating the milk but not creating any froth, make sure that the tip of the panarello is sticking out from the end of the sleeve about 1/8 to 1/4 of an inch and has not become pushed up too far. You will also want to make sure that you are only submerging the wand no higher than the top of the sleeve, where the two plastic pieces meet up. If you bury the wand up to the metal arm and past those plastic pieces, you will not have good results. Always flush a little water through the wand to clear out any milk in the line before and after you're done frothing as well. I hope this helps! Jun 18, 2013
Reply to Teri Good answer? Yes (0) No (0)
Jon P asked: I have a Vienna Deluxe and the grinder seems to be having a more difficult time. I've had it about 8 years. I've cleaned it out fully. It seems like I've had to move the grinder dial coarser and coarser over the last few years. I'm now on 13. Toward the end of the grinding, the grinding sound gets lower like it's working really hard. Is my motor starting to go out? Any ideas on how to fix this? May 31, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: Hi Jon,
I'm so sorry your Vienna is giving you grinder trouble! It is generally the case that the grinders in these machines are the thing that will most likely fail or give you trouble. If you've followed the video on our website for grinder cleaning and it is still laboring, then it may be in need of some further repairs. Unfortunately we aren't able to diagnose the issue without being able to look at the machine in our service center, but we'd be happy to take a look at it if you'd like to bring or ship it in to us! I would also mention that we have found it to be typical that many superautomatic espresso machines tend to last between 5-8 years, and since yours is within that time frame, you may want to consider whether repair or replacement is the direction you'd like to go.

More information about repairs can be found below:

http://www.seattlecoffeegear.com/service/repairs
Jun 2, 2013
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: After reviewing the very helpful video I am descaling my machine. Problem is that after less than a 1/6th of a tank of running water from the wand it goes into alarm mode - red light on. I have to turn off; turn on; wait for it to reheat and then start pumping water again. Same problem repeats. It takes 3 or 4 of such sessions to do each 1/3 tank.

In the video it appears you can run a whole tank through the machine without this failure? Please advise. Thank You!
May 26, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: I'm sorry you're having that issue! Are you are running water, and not steam from the wand? Some folks have tried to descale and depleted steam and not just hot water, therefore possibly overheating the machine. When the water is flowing out, is it a steady stream, or does the water struggle and sputter from the wand? If the water is not flowing out steadily, then there could be an issue with the machine, such as a scale clog or a clog in the panarello. Clean the panarello thoroughly and keep running the descale solution through the machine, and hopefully the issue will be resolved. If not, we would be happy to take a look here in our repair center!

http://www.seattlecoffeegear.com/service/repairs
May 27, 2013
Reply to Teri Good answer? Yes (0) No (0)
Rick C asked: My Vienna Plus won't put a froth on the milk anymore. I get popping noises and such but no foam. The milk still gets very hot. I've taken the panarello apart, cleaned and rinsed the parts and put them back on but still no foam. Any ideas how to fix this? Apr 19, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: Based on what you're describing, it sounds like this could be attributed to a few different things. In addition to making sure the panarello is clean, I'd also suggest making sure the wand is not obstructed. Are you able to get a good flow of water from the arm when the machine is just at brew, not steam, temperature? If not, you may have a clog that needs to be addressed. When was the last time you descaled? I would also suggest going through this process, as there could be a scale build up that is causing this blockage. If these tips don't help, we can always take a look if you'd like us to set up a repair order for you!

http://www.seattlecoffeegear.com/service/repairs
Apr 20, 2013
Reply to Teri Good answer? Yes (0) No (0)
Tracy H asked: What Descaler do you use on this machaine??? Mar 7, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: We recommend using Dezcal as a great descaler for the Saeco machines, or you can use the Saeco branded Decalcifier. Mar 7, 2013
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: Has anyone else have the pannello start pinging and popping the steam during frothing? I never saw a picture of proper assembly of the 5 pieces. The plastic insert to the wand appears to be the problem. It seems to piston. Ideas? Feb 8, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
Ira P: I haven't had any problem with mine! Mar 18, 2013
Reply to Ira Good answer? Yes (0) No (0)
Janet F asked: Does this unit have bypass where you can use ground coffee? Nov 23, 2012
Answer this · Send to friends Good question? Yes (0) No (0)
Teri KStaff: No unfortunately the Vienna Plus machine does not have a bipass doser for pre-ground coffee. Nov 27, 2012
Reply to Teri Good answer? Yes (0) No (0)
A shopper asked: What's the largest size coffee that it can brew in ounces? My old Saeco could brew as large as a 10-12 oz cup with a single push of a button. Jul 8, 2012
Answer this · Send to friends Good question? Yes (0) No (0)
Kaylie KStaff: The Saeco Vienna Plus brews about 8oz maximum per cup. Jul 20, 2012
Reply to Kaylie Good answer? Yes (1) No (0)
A shopper asked: Any advice on where to start with the settings for the grinder and coffee quantity using Lavazza Grand Espresso? Thanks Jun 11, 2012
Answer this · Send to friends Good question? Yes (0) No (0)
Kaylie KStaff: Start at the middle of the road grind setting and adjust from there. If you try the shot and want it stronger, make the grind finer. Or, if you try the shot and want it weaker, make the grind coarser.

Keep in mind that it will take a few shots after you adjust the grind setting for the beans that were already in the chute to work through and for you to taste the difference. Also, make sure that the machine is grinding as you change the settings.

Please let us know if you have any other questions about using the Saeco Vienna Plus espresso machine!
Jun 12, 2012
Reply to Kaylie Good answer? Yes (2) No (0)
Paul B asked: is the boiler stainless steel? Mar 11, 2012
Answer this · Send to friends Good question? Yes (0) No (0)
Kaylie KStaff: Yes, the boiler on the Saeco Vienna Plus is stainless steel. Mar 15, 2012
Reply to Kaylie Good answer? Yes (0) No (0)
A shopper asked: Is this a new or refurb unit? Feb 18, 2012
Answer this · Send to friends Good question? Yes (0) No (0)
Kaylie KStaff: This is a new Saeco Vienna Plus unit. Feb 20, 2012
Reply to Kaylie Good answer? Yes (0) No (0)
Horst H asked: In the manual it says, for two cups push the button twice, does this mean, twice in quick succession or push again after one cup? Feb 16, 2012
Answer this · Send to friends Good question? Yes (0) No (0)
Kaylie KStaff: For the Saeco Vienna Plus, you can push the button twice in quick succession for it to grind and brew two cups. Feb 17, 2012
Reply to Kaylie Good answer? Yes (0) No (0)
A shopper asked: where can I get a user manual? Dec 7, 2011
Answer this · Send to friends Good question? Yes (0) No (0)
Joe P asked: can I make a full cup of coffee with this machine? not just a small shot of espresso? Jul 6, 2014
Answer this · Send to friends Good question? Yes (0) No (0)
A shopper asked: Anxiously awaiting arrival of my Vienna Plus. In the meantime, given the recommendation to avoid oily dark roasts with this machine, can anyone recommend a good medium roast decaf espresso with chocolate / caramel undertones? I'd be particularly interested in locally roasted in the NY/NJ area. Oct 8, 2013
Answer this · Send to friends Good question? Yes (0) No (0)
A shopper asked: I started to steam some milk this morning and about half way though the process the machine's red light came on. It almost sounded like the machine wasn't generating enough steam. Has anyone else had this issue? Mar 20, 2013
Answer this · Send to friends Good question? Yes (0) No (1)
Kathleen O: I have actually stopped using the steam wand to extend the life of the machine (I am on my third). Somehow the milk hardens inside the small tube and when there is not enough air for the steam to come through the red light comes On. Try running a full container of water through the wand. If that works be sure to let more water clean out the pipe after each use. If it doesn't then the leaning solvent should be used. Tip..let a slighter stronger cleaning solution by using less water than the package calls for. Get in fully into the machine flow and leave it overnight. Turns out that is what the repair techs do.
My new recipe is a small amount of heavy cream drizzled over the froth of the brewed espresso. Magnifico!
May 1, 2013
Reply to Kathleen Good answer? Yes (0) No (0)
Jonathan H: I've had that happen to me too on occasion, maybe three or four times in the last 18 months. It has also occurred when dispensing a large quantity of hot water. Descaling the machine has usually made the problem go away, though the filtered water we run in the machine is very soft, so I'm skeptical that the problem was mineral deposits. But it made the problem go away, so that's what I do when it happens.

My experience would seem to validate the info in the first response.
Aug 16, 2013
Reply to Jonathan Good answer? Yes (0) No (0)
virginia b: I have many problems including the red light. My
disappointment is that I can't get a good froth for a latte. I have done all the troubleshooting suggestions. Saeco could rewrite the manual to be more user friendly.
Apr 22, 2013
Reply to virginia Good answer? Yes (0) No (0)
Nanette M: The red light comes on when your out of beans/water....or when the tray, door and/or used ground bin is ajar....recheck all these.... otherwise...i am not sure why this happened....good luck. We love this machine... Apr 18, 2013
Reply to Nanette Good answer? Yes (0) No (1)
Robert B: I have had this issue before, but it was caused by the water tank being out of water. Once I corrected the low water, the machine steamed fine. I have noticed when steaming water, it takes quite a bit of water. May 21, 2013
Reply to Robert Good answer? Yes (0) No (1)
Ira P: Check your water container, it should be fill! May 18, 2013
Reply to Ira Good answer? Yes (0) No (1)
A T asked: Does this coffee machine produce really HOT coffee? My previous machine was incapable of reaching 180 degrees....proper brewing temperature is 180-205 degrees. Oct 2, 2013
Answer this · Send to friends Good question? Yes (0) No (1)
Teri KStaff: This Vienna Plus machine brews at a sightly lower temp for espresso, and because it is a superautomatic machine, there are a variety of plastic pieces that will create a slightly lower temp at the brewhead. The average temperature at the brewhead with an instant read thermometer is about 175-180 degrees. Oct 7, 2013
Reply to Teri Good answer? Yes (0) No (0)
A T: Thank you for the additional information. How would you say it compares to the Saeco Incanto Deluxe Espresso machine? Do you happen to know if the instant read on the Incanto is the same or does it heat hotter than the Vienna Plus? Oct 7, 2013
Reply to A Good answer? Yes (0) No (0)
Teri KStaff: Because the Incanto and Vienna use the same brewing components, they will both brew at roughly the same temperature, unfortunately. You can always froth the milk pretty hot with a panarello and then once you add the milk to the espresso you will end up with a pretty hot drink. Also, always preheat your cups before brewing into them, and the second cup you brew will always be just slightly hotter than the first. Hope this helps! Oct 15, 2013

Looking for warranty, care information, or videos of this product? You're in the right place!

 

Warranty Information for the Saeco Vienna Plus Superautomatic Espresso Machine

What it Covers:

Saeco espresso machines, coffee makers and grinders

Length: 1 Year
Who Supports the Warranty: Saeco
Warranty Contact Information: 800-933-7876
Eligible for SCG Extended Warranty? Yes (Espresso machines only).
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.

Caring for the Saeco Vienna Plus Superautomatic Espresso Machine

  • Descale every two to three months. We recommend using Dezcal.
  • Soap out water tank and drip tray every few days.
  • Remove the brew group and spray it down with hot water (no soap!) about once per week.

User Manuals for your Saeco Vienna Plus Superautomatic Espresso Machine


Videos Featuring the Saeco Vienna Plus Superautomatic Espresso Machine

Cleaning a Superautomatic Brew Group

Compare One Touch Superautomatics

Compare Saeco Superautomatics

Can I Use Grindz to Clean My Superautomatic?

Saeco Superauto Brew Group Lubrication

Saeco Superauto Shot Calibration

Saeco Superauto Bypass Doser Dosages

How Does a Superautomatic Work?

De-scaling a Saeco Vienna Plus

Saeco Vienna Plus Alarms and Errors

Saeco Vienna Plus Test Mode Tutorial

It's alright

Review by
3.33333333333335
Quality
Price
Value

Even though the price was good this espresso machine wand doesn't heat up milk all the way. It also takes awhile to heat up in general. I turn it on and then 5 minutes pass by and it just finished heating up so I can use it. Being fully automatic also means it's harder to clean as well.

(Posted on 7/24/14)

my second Superautomatica. the first lasted close to 8 years.

Review by
55
Quality
Price
Value

the motor in my original Superautomatica finally died. i easily averaged 4 cups a day during that 8 year span. i bought a new one instead of fixing my old one because of the great price on SeattleCoffee. the new one is almost exactly like my old one. so i expect the quality to be the same. yes, it is plastic. but you can buy with confidence. thanks, sam

(Posted on 6/30/14)

This is a decent machine--especially for the price

Review by
4.66666666666675
Quality
Price
Value

It is plastic, but that doesn't seem to have any ill effects. And it does take quite the footprint. We have it at our small office, and it probably makes 15-20 cups a day with no problems. We only use it to make coffee (have never used the steaming wand, or even espresso).

I would buy the same machine for home, but there is no bypass mechanism to make a different kind of coffee (e.g. decaf)...basically you have to pick a single bean and stick with it.

(Posted on 6/25/14)

New Brews

Review by
4.66666666666675
Price
Value
Quality

Very nice replacement for our deceased Magic Plus Saeco. No complaints whatsoever.

(Posted on 6/18/14)

excellent

Review by
55
Price
Value
Quality

I have had this machine for 7 years and no problems. It is the easiest to use and maintenance is minimal with weekly cleaning and changing rings every 2-4 years. This machine is never turned off and goes with us on vacation.

(Posted on 5/7/14)

Replacement Machine

Review by
45
Price
Value
Quality

We bought the Vienna Plus by Saeco as a replacement for our Spydem Villa that we purchased several years ago. The Spydem was starting to go and the coffee wasn't as strong as it used to be. The new machine is VERY similar to the old one with some minor upgrades. The buttons are much better and it has a nicer look to it. But it still makes a great cup of coffee and espresso drinks.

(Posted on 4/6/14)

final review

Review by
55
Price
Value
Quality

The machine is very, very, very good. Use the proper coffee beans and you can enjoy real italian espresso.

(Posted on 4/4/14)

The best deal for an automatic

Review by
4.66666666666675
Price
Value
Quality

I did my research and this was the best price I could find for an automatic. We have only had it for two days but we are really happy so far. I think we would have gotten a lot less use out of a semi-automatic because we would just get worn out on the hassle. This one is so easy it's hard to not overindulge in coffee. If it even lasts us a few years, we will feel we've gotten our money's worth.

(Posted on 3/27/14)

Great machine

Review by
4.66666666666675
Quality
Price
Value

Some of my coworkers recommended this machine. They use it extensively at work and has functioned very well so I got one. It works very well so far. The steamer also works well. A key to keeping it working well from my coworkers is keeping it clean and not using oily beans. The power button can fly off if you turn it off too quickly but pops back on. Great price compared to other makes and models makes a great value.

(Posted on 3/10/14)

Old models were better

Review by
3.33333333333335
Quality
Price
Value

This is my third Saeco Vienna Plus machine. One I gave to my brother, the second lasted 7 years of fairly mild to heavy use. The new one I just sent back for repairs after trying all the suggestions from Seattle Coffee. Time frame of approx. 8 months.
I would be a little reluctant to buy another one.

(Posted on 3/9/14)

junk

Review by
1.66666666666675
Quality
Price
Value

After 6 months I had to pound on it to make it run it's cycle. After 13 months it completely jammed and is now in the trash

(Posted on 3/6/14)

LOVE this machine

Review by
4.33333333333335
Quality
Price
Value

I've been using this for about two weeks and love, love, love having my rich, foamy coffee/espresso. I used the more expensive version at my daughter's and fell in love with this machine. Didn't have the megabucks to get that one, so I got the next best one after reading the reviews. For me, it's worth every $$$ and I deserve it. One of the few luxuries in life and it makes me happy. No mess, just push a button and wait. Counter top is clutter free, too.

(Posted on 2/4/14)

Awesome machine

Review by
55
Value
Quality
Price

I am glad I bought this machine. Simple, easy to use and makes great coffee, espresso and cappuccino.

(Posted on 2/2/14)

fantastic

Review by
55
Value
Quality
Price

I was a newbie & knew nothing about making espresso. This machine made me a genius!

(Posted on 1/31/14)

Great Espresso Machine

Review by
55
Price
Value
Quality

I had the predecessor Saeco DeLux. The Vienna has less options (and less expensive) but otherwise the same mechanism which lasted for 10 years before the grinder caved in. Very happy with the coffee maker.

(Posted on 12/5/13)

Great machine

Review by
4.33333333333335
Price
Value
Quality

Very easy to use no mess.. With lots of options

(Posted on 11/26/13)

nice

Review by
4.66666666666675
Price
Value
Quality

nice well worth the money

(Posted on 11/21/13)

This machine will spoil you!

Review by
55
Price
Value
Quality

After my old Royal gave up after many years without problems, I realized how much I missed the superautomatics. The new one is a real pleasure, seems faster and quiter than the old one, and love the adjustment for the amount of beans to grind. Ordering was easy and delivery was quick.

(Posted on 11/20/13)

Great coffee

Review by
4.66666666666675
Quality
Price
Value

Love the fast fresh coffee in the morning in only minutes. My friend in Germany has one and I had to get one when I got back. This machine is also more expensive over there. I was also pleased with the extended warranty and gift

(Posted on 10/30/13)

Fantastic!!

Review by
4.66666666666675
Quality
Price
Value

We had a Vienna for years. We were so sad when it died. I started researching & you guys win hands down on your pricing. We got the extra year at no cost!! Hope we never have to use it! Your tips & newsletter have already taught us a lot. PLUS when you shipped you sent us a great gift!!!!

Thank you!!

(Posted on 10/21/13)

1 year in, still going strong

Review by
4.66666666666675
Price
Value
Quality

I got my Vienna Plus about a year ago. What is there to say - it is super easy, needs little maintenance except a descale every now and then. And don't use oily beans or you get gunk in the machinery and have to clean more often. But that's it. Coffee is delicious, I have control of dosage and brew strength. Sure it's no La Marzocco but it sure is convenient and inexpensive. Only negative is that the tiny parts inside the panarello wand are easy to lose, and if you lose one of the two tiny washers inside, that's it, you're buying a new wand for ~$20-35. Be careful when cleaning or you'll have to buy a whole new wand assembly! Other than that it's perfect.

(Posted on 10/3/13)

It works great

Review by
55
Price
Value
Quality

The machine works great and the coffee is superb. The Vienna Plus is a perfect match for someone who wants an automatic machine without spending a fortune. Seattle Coffee Gear was an easy place to do business with.

(Posted on 9/25/13)

Live by this machine

Review by
55
Quality
Price
Value

I've had mine for four years now and loved every minute with it. Even took it on vacation. It is loud but other than that it's perfect for me.

(Posted on 9/10/13)

Great expresso!

Review by
4.66666666666675
Quality
Price
Value

Just add beans and water to get good expresso on demand, and easy to clean. Couldn't be closer to my goal of finding a simple and affordable automatic expresso maker. Well designed and working great so far. Highly recommended!

(Posted on 9/7/13)

Very Pleased

Review by
4.66666666666675
Quality
Price
Value

I love coffee but I'm not terribly well-versed in making espresso or espresso drinks. I decided to gift myself with a superautomatic and after doing some research, settled on the Saeco Vienna Plus. I've been using it for about 3 weeks now and am very happy with my purchase. After some experimentation with the dose setting, I can now consistently produce espresso that pleases my palate. The steaming wand works well and it, like the other components, is easy to clean. Overall, a big thumbs up for the Vienna Plus.

(Posted on 9/5/13)

great machine great price great quality

Review by
55
Price
Value
Quality

9 years old and still going strong.

(Posted on 8/14/13)

LOVE, LOVE, LOVE

Review by
55
Price
Value
Quality

I've had this machine for a few days already and I am in LOVE!

Like:
(1) The price is right, and great quality!
(2) The quality of the grinder and espresso that comes out of the machine is great!
(3) Frother works very well as well, I love my cappuccinos!
(4) Ability to make multiple cups at a time.
(5) Easy clean up! Even the frother is a dream to clean! Coming from a cheaper machine it was always a test of patience to get it clean.
(6) Great settings, love that you can choose the "amount of grind and water" in your shots. I love the 14 setting - just enough of a strong taste without too much water.

What I didn't like:
(1) If you add cold water from a filter (Brita for example) it does take much longer to brew. It's easier to refill the water after you are done and let it sit for the next brew.
(2) Frother can be tricky. You have to make sure to let the water out first, then froth. I noticed it does take longer to get a good foam going compared to my other cheaper machine, but it does work well for the price overall. It still meets my standards as an avid cappuccino/macchiato person.

I will review again down the road, but I am so happy I made this purchase! I bought new, although I have no doubt the refurbished models are just as good. The warranty is also a great value if you want to purchase extra time on it.

Thanks SCG for turning me onto this great machine and the $10 gift card that came with my purchase :)

(Posted on 7/8/13)

great

Review by
55
Price
Value
Quality

love it. we have 2 homes and one in each home.

(Posted on 6/21/13)

Great Machine Great Value

Review by
55
Price
Value
Quality

I am coming from a Vienna Deluxe, so the machine is very similar. The noise of the grinder has been reduced greatly. And it's lines have been smoothed. Great machine overall. Well worth the price.

(Posted on 5/25/13)

So far, so good

Review by
55
Price
Value
Quality

It is working well so far. Makes good lattes.

(Posted on 5/23/13)

Comparison, Evaluation & Expectation

Review by
55
Price
Value
Quality

I've only had it a few days. Worked great right out of the box. I've had two Solis Master 5000 digital over the last several years. Looks like the parts are similar. It's quicker and simpler brewing. A little faster making steam, but a little weaker delivering the steam. The steam output is adequate. The machine only needs a wipe up after use. The Solis required more. The water use is very efficient. The ejected coffe pads are much drier than the Solis pads were. All the coffee flavor was extracted. It appears to be using less coffee and making a stronger brew. I left the grinding setting on the factory settings. The bean hopper is 400% improved. No having to tap the hopper to get the beans to fall into the grinder.I make four lattes a day everyday. More during the holidays and other special occasions. I'm looking forward to my first descale and brew unit cleaning.in a month. Time is going to be the real test. If it goes two years without breaking like my first Solis, or three years llike my last Solis, I'll be impressed. I really like the simplicity of the machine. It's a true automatic. Easy clean up.

(Posted on 5/12/13)

Still great, better than I thought

Review by
55
Quality
Price
Value

I reviewed this when I first bought it. Now that we have had it for almost a year I wanted to follow up: I think this is an exceptionally good value. Yes, it is plastic, and that concerned me a little when it was new, but that has had no negative impact. Nothing has broken despite constant use by 2 heavy espresso drinkers. I did the math, putting together a spreadsheet of all of my expenses (beans, milk, distilled water, cups and lids from Costco) and figured that it paid for itself in less than 2 months, when compared to frequenting coffee shops. If it died after a year, I would probably get another one. If it lasts 3 years--and I have no doubt it will--then it is just a great deal.

There is no bypass, so no easy way to make an occasional decaf in the evening, as the bean hopper is already full of regular beans. That is probably the only shortcoming I have found.

(Posted on 4/6/13)

Got it and love it

Review by
55
Quality
Price
Value

Read all the pros and cons on this site and others, so had some skepticism. But - I've enjoyed coffee at my in laws for years with the exact same unit and they never had a problem. Always delicious coffee. So glad we bought this from SCG (great price) , but admittedly based on concerns I went with the extended 2-year warranty. Have been enjoying great coffee for past two weeks since we got it.

(Posted on 4/4/13)

After 13 years, I Love It

Review by
55
Quality
Price
Value

I love my (2000) Vienna deluxe. Now the Vienna plus. At the time the price was over $500. Thinking back worth every cent. I'm looking forward to another ten plus years.

(Posted on 2/10/13)

Good bang for buck, does the work it needs to (mostly)

Review by
4.33333333333335
Price
Value
Quality

In our kitchen there is a constraint on space and power, and it took a while to find this super-auto that draws less than 1300w and does everything we need it to. The only drawback is the steaming... it is slow and does not produce enough foam for cappuccino. We also replaced the black plastic wand with the stainless steel one, but does not help much.

Customer service and shipping is great

(Posted on 11/8/12)

Great espresso machine

Review by
4.33333333333335
Price
Value
Quality

I bought one for home and we make 6 to 10 cups a day with it. I liked it so much I bought another for work. Coffee tastes great, machine is simple to use and reliable. You can make your coffee strong or weak with the turn of the dial. It pre-wets the grinds as well. The crema is excellent.

The only downside is that it can run out of water if you aren't paying attention. After about 15 or 30 seconds it gives up and stops the brew if it doesn't get more water. If you are fast, you can add water and keep the machine going (at home, it is right by the sink so we can grab the faucet and quickly add water to the reservoir). So, you just need to be sure it has water before you brew your cuppa joe.

This is the best value I've seen for an automatic espresso machine.

(Posted on 9/27/12)

easy access to water and beans

Review by
4.66666666666675
Quality
Price
Value

I wanted to add to my other review that the rationale for purchasing the Vienna Plus machine and not others was the large bean hopper and large water reservoir. Not only that, but the water reservoir is on the top of the machine. It is removable, but all I do is fill a pitcher of filtered water and pour it in the reservoir. I have used other machines with side reservoirs and think the top mount is much easier to fill.

(Posted on 8/20/12)

Great coffee and great value

Review by
4.33333333333335
Quality
Price
Value

A friend of mine had this machine and one day at her house she made me a cup of coffee. No fancy expensive beans--she just uses Duncan Donuts (no kidding). Once you've tried it, you know there is no going back to a drip machine.
No, it is not stainless steel. It doesn't have a cup warmer or a lot of major bells and whistles. But, for the price, you can't beat it for the great coffee it makes.

(Posted on 8/17/12)

Excellent investment

Review by
4.66666666666675
Price
Value
Quality

After several years my Saeco Italia died. Going shopping at Seattle Coffee Gear, we asked about a reasonably priced replacement and were presented with the Saeco Vienna Plus. I was a bit wary about a plastic machine, but have been very very happy with its performance. It took a while to get the grinder settings dialed in; you can only change the grind size while it is actually grinding, then it takes 3-4 shots before the adjustment effects the shot (according to the manual). Once done, it has been practically perfect. I did the math, and will pay for the machine in 2 months based on what I save over frequenting a coffee shop.

I love it!

(Posted on 7/30/12)

Great product

Review by
55
Price
Value
Quality

Great product ,easy to use and perfect cup of coffee all the time

(Posted on 7/16/12)

Love it!

Review by
55
Quality
Value
Price

This is our 2nd Vienna by Saeco. the first one is about 7 years old and well used. We still use it in our Florida house in the winter and just bought this new one for home. The new version is even faster and very easy to use and makes great americano, espresso and I like to make iced lattes.

Pros:
Quick Brewing, Easy To Use, Great Taste

Cons:

(Posted on 5/29/12)

IF YOU CAN AFFORD IT: BUY IT!

Review by
45
Quality
Value
Price

This fully auto machine makes brewing expresso so easy.I now drink expresso to much in the AM and all through the day. This super automatic really is super!

Pros:
Quiet, Easy To Use, Quick Brewing, Great Taste

Cons:
Pricey for plastic mach

(Posted on 5/20/12)

Great Machine

Review by
55
Quality
Value
Price

Great machine for the money. It gives a excellent brewed espresso coffee in just a short time.

Pros:
Quick Brewing, Large Water Container, Great Taste

Cons:
Noisy

(Posted on 5/15/12)

My second Vienna Superautomatica

Review by
45
Quality
Value
Price

I have been getting my morning coffee from a Vienna Superautomatica for over seven years. The Vienna Plus is my second machine and it only improves on the previous model. A little less noise, faster warm-up, and faster grind than the previous model.

I like a strong americano so this machine is ideal because I can select a fairly large volume of water to pull through the shot. I can also select two consecutive pulls so that the machine will grind the second dose while pulling the first cup. Push the brew button twice, walk away and prep the half and half for steaming, and when I come back, I have my stainless mug full of piping hot americano that I can sip on for the next hour or so. The crema is also excellent and every once in a while I'll grab a spoon and skim a good dose of crema to start things off right.

My first machine recently died after seven years of dutiful service. I tried to convert to a French press but the effort and results just did not compare. After a few weeks, I happily ordered the Vienna Plus and I have been VERY happy with the results.

I have used all sorts of other espresso machines over the years and this is by far the best I have personally used. Push one button to turn it on. Wait a few minutes. Push another button and in another minute or so, you have a consistently excellent espresso or americano. The automatics are really a joy and this model is so reasonable, it is clearly worth the additional money versus the manual machines.

Comparing to other automatics, it would be nice to be able to brew and steam at the same time, have two dosers for caffeinated and decaf, have a cup warmer, etc. but for the price difference, I'll gladly live with those small limitations.

I wake up with a smile on my face every morning because I know that in a few short minutes, I'll be enjoying a great americano courtesy of my Vienna Plus and some wonderful beans.

Pros:
Adjustable grind, Easy To Use, Fast warm-up, Simple, Easy To Clean, Great Taste, Consistent brew, Adjustable dose

Cons:
Noisy

(Posted on 3/21/12)

LOVE THIS

Review by
55
Quality
Value
Price

Love this machine, best thing I have bought myself!
Wish I could switch back between caffeine and decaf...but other than that...this machine is wonderful, 2 minutes from start to finish!

Pros:
Great Taste, Large Water Container, Easy To Use, EASE, Quick, Easy To Clean

Cons:
Noisy

(Posted on 3/16/12)

makes terrific coffee

Review by
55
Quality
Value
Price

I like my coffee really strong and my husband doesn't. The ability to set the amount of water to be added to the cup makes this machine perfect for us.

Pros:
Great Taste, Easy To Clean, Quick Brewing, Easy To Use

Cons:

(Posted on 3/10/12)

quick and easy to use

Review by
55
Quality
Value
Price

Very quickly turned on, and you have espresso in no time! The learning curve is short and after just three or four tries I had the right combination of grinding finesse and quantity. Cleaning is easy, but the drip tray needs to be cleared frequently since it always catches some coffee during use.

Pros:
Easy To Use, Large Water Container, Quick Brewing, Easy To Clean, Great Taste

Cons:
Leaky

(Posted on 2/29/12)

I would buy again

Review by
55
Quality
Value
Price

Very pleased with machine. Excellent design and engineering.

Pros:
Easy To Use, Easy To Clean, Quick Brewing, Large Water Container, Great Taste

Cons:

(Posted on 2/26/12)

Great every day use!

Review by
45
Quality
Value
Price

Perfect home machine for quick, easy prep of whatever you care to enjoy at the moment.

Pros:
Quick Brewing, Easy To Clean, Great Taste, Easy To Use

Cons:

(Posted on 2/20/12)

very good product!

Review by
45
Quality
Value
Price

plastic a tad rickety. can't change beans easily, water tank could be bigger. for what it is, it's great and i love it!

Pros:


Cons:

(Posted on 2/16/12)

You won't regret buying this machine

Review by
55
Quality
Value
Price

I bought one of these 10 years ago when they were such a novelty and were in the $600-$700 range. I used this machine daily for 10 YEARS with no issues. And I'm talking multiple cups. So this is definitely worth the money. My beloved Vienna II (the previous version of this) finally burned out on me this week. You bet I am ordering another one today. Here's to hoping for another 10 Years!

Pros:
Great Taste, Easy To Use, Easy To Clean, Quick Brewing

Cons:

(Posted on 2/9/12)

This unit is AMAZING!

Review by
55
Quality
Value
Price

I purchased one of the refurb units. I can't express just how satisfied I am. This machine really does highlight the quality of your beans. Good beans taste better, great beans are extrodinary. I've always been picky about the beans I get and trying this unit out with blends I don't like really make me hate them more.

A friend of mine has had his for years, I saw this for sale and figured I'd give it a try. Now I can't imagine life without one.

It's so easy to clean and service. Everything comes apart and goes back together like mechanical artwork.

If mine happens to ever break, I'm going to buy one of the nicer models as they have larger water and bean capacity, which are my only gripes about this unit. Even though I do want a nicer unit, I wouldn't hesitate buying this unit again. It's just fantastic.

Pros:
Great Taste, Commercial Grade, Easy To Use, Easy To Clean

Cons:
Small Bean Container, Small Water Container

(Posted on 2/4/12)

Excellent product!

Review by
55
Quality
Value
Price

The instruction manual is very brief, but the machine is straight forward. Our machince is used every day by 3 people and it performs wonderfully. It is important to remember that the grind and dose settings will take 2-3 cups of coffee to have "full" effect...so be patient as you dial the machine into your personal preferences for taste.

Pros:
Great Taste, Easy To Use, Easy To Clean, Quick Brewing

Cons:
Small Water Container

(Posted on 1/8/12)

Just what the Dr. ordered!

Review by
45
Quality
Value
Price

Finally got tired of the grinding and tamping. No more grounds on the counter and the process to get a good Americano is painless. My family is enjoying Lattes and assorted other drinks that utilize the frother. Works great! The videos on line are what separated this vendor from the rest. The ladies are cute together!

Pros:
Easy To Clean, Easy To Use, Great Taste

Cons:

(Posted on 1/2/12)

Can't buy a better machine for the price

Review by
45
Quality
Value
Price

Mine was a referbished model and you couldn't find a better machine for the money. I absolutely love it!!!

Pros:
Easy To Use, Great Taste

Cons:
Small Water Container

(Posted on 12/30/11)

Fun to play with, pulls great shots

Review by
45
Quality
Value
Price

My only "complaint" would be that it is slow to thoroughly steam the milk. But temper that criticism with the fact that I use a commercial espresso machine at work, so it's probably pretty speedy for a home machine. Just steam your milk a little extra hot and then pull your shots. You'll need to tinker with the grind to get your perfect espresso shots, but that's part of the fun.

Pros:
Great Taste, Easy To Use, Easy To Clean

Cons:
Steaming takes awhile

(Posted on 12/20/11)

Love It!

Review by
55
Quality
Value
Price

This is so easy to use and fast! I was a bit nervous but it is EASY! And fast and the coffee tastes great and it actually makes decent foam for fluffy drinks with caramel on top. It's wonderful. My husband and I no longer have morning dates at Starbucks but have them at home instead. The coffee is better and the commute is fab! It's wonderful to just push the button and out comes a wonderful cup of coffee! Cleaning, so far has been way easier than I thought. You just rinse the grinder once a week and empty/rinse the drip tray daily. The little coffee puck dump tray gets emptied once a week too - so simple. Takes me about 30 seconds for a nice americano. The foaming takes some time but the steaming is great - does not add a lot of water to milk. The only thing that would have been nice is the bypass grinder for making decaf coffee at night because I love it so much...but that's what they make tea for! Thank you SCG for all the videos and phone consultation. You rock!!

Pros:
Quick Brewing, Easy To Use, Easy To Clean, Great Taste

Cons:
No bypass grinder

(Posted on 3/3/11)

great machine....

Review by
45
Quality
Value
Price

Lola (my machine's name).i had Lola for about 6 years now... at first it was hard to pay for it but what i did was to gave myself a gratuaity of $5 daily for the coffee, lol. at the end of 3 months i had pay for the machine... since then its being a joy... i use it for coffee daily, espresso martinis, cafe con leche and cuban coffee.... i love how it grinds the coffee a la minute.... but yes i keep up with cleaning the machine, i do it every 3 months and was the parts every month.(run it in water

Pros:
Had for 6 years, Large Water Container, Easy To Use, Love it saved me money, Quick Brewing, Great Taste

Cons:
The foam is not great, The espresso crema is ok

(Posted on 2/10/11)

A Great Way to Start Your Day!

Review by
55
Quality
Value
Price

This machine makes generic coffee beans taste like a gourmet cup of coffee!

Pros:
Easy To Use, Quick Brewing, Easy To Clean, Great Taste, Large Water Container

Cons:

(Posted on 1/11/11)

Life-changing

Review by
55
Quality
Value
Price

I absolutely love this machine. My husband and I both agree it was worth every penny. we are both really critical people and usually find something wrong with everything. Not this time! Not only is it cheaper than [...], but it tastes far better. For the coffee lover, this really is a life-changing machine.

Pros:
Quick Brewing, Easy To Clean, Easy To Use

Cons:

(Posted on 1/5/11)

I Am Sorry Starbucks!

Review by
45
Quality
Value
Price

We bought a refurbished Saeco Italia several years ago when our Starbucks bill got too high. It has given us great lattes using Starbucks expresso beans and now needs some servicing. We bought the Vienna Plus because of its similarity to the Italia and are very pleased with the improvements such as the variable dose size and the wonderful steamer. We will have some work done on the Italia and pass it along to our daughter who loves making special lattes with it.

Pros:
Foamer is great, Custom shot size, Great Taste, Easy To Clean, Custom grind, Easy To Use

Cons:

(Posted on 12/26/10)

Saeco Vienna Plus Superautomatic

Review by
55
Quality
Value
Price

We replaced our 10 year old Saeco Vienna manual machine when it started to die with this wonderful thing! It is so nice to have everything all in one - no coffee ground mess on the counter or drips across to the garbage. My husband was skeptical about the automatic machines, but this one has enough elements that you control he admits he loves it! The videos on the web site were great too - we could see how unintimidating it is to use and clean.

Pros:
Easy To Use, Great Taste, No mess on the counter, Quick Brewing, Easy To Clean

Cons:

(Posted on 12/17/10)

Probably the best 'gadget' in my home

Review by
55
Quality
Value
Price

These Superautomatics are wonderful, relatively inexpensive machines. This will be the 4th Saeco I've bought/used, and the coffee is just so hard to beat.

I have had friends who buy those single dose pod machines (Keurig and such), and then when they try my coffee they look at me like they made the wrong decision.

For the refurbished price on these especially, you get an amazing addition to the quality of your life, if coffee means anything to you.

Pros:
Easy To Use, Great Coffee, Quick Brewing, Great Taste

Cons:
Water could be hotter

(Posted on 12/17/10)

Love my Vienna Plus

Review by
45
Quality
Value
Price

This unit replaced my Vienna DeLux that the control board went out on. And I thought I would not be able to find a replacement, but the Vienna Plus came to my rescue. I am the person that drinks coffee 24/7 and the wonderful thing about the Vienna Plus is that I can make my coffee as strong as I like by just selecting the the different doses with the turn of a dial. 1 full + 1 half = good coffee for my travel mug or 1 full + 2 quarter = the perfect get up and go go go cup. Love the ease and convenience.

Pros:
Easy To Use, Easy To Clean, Great Taste, Quick Brewing

Cons:

(Posted on 11/20/10)

Awesome Machine

Review by
45
Quality
Value
Price

Best feature is the automatic brew. You don't have to mess with filling, emptying and cleaning an external brew pod.

Pros:
Easy To Use, Easy To Clean, Quick Brewing, Great Taste

Cons:
Steamer wand too long, Cannot remove full cup of

(Posted on 11/18/10)

Nice: Tax-Free Refurb Saeco Vienna Plus

Review by
55
Quality
Value
Price

As a tax-free purchase, and because of the price on this refurb unit, it took the perceived risk out of making a transition from drip coffee to pressurized brewing, for me. These "super automatics" are just as convenient as a drip brewer, maybe more. I like the unit for not having many "bells and whistles" and not having a "glitzy" appearance. But I did meticulously mask it off and then spray painted it, with a deeper graphite color that has a slightly textured finish, which gives it a bit less of a "plasticy" look and covered over the logos and dumbbell symbols. The three buttons need no reminders. I'm mostly using it for cups at about 7 oz per shot with Lavazza beans. That seems to give great coffee with nice crema, too. I'm frothing milk with the wand too, at times, and experimenting with cappuccinos, but haven't gotten to the place where I'm able to do the Latte Art yet.
Peace be with you all,
C. Livingstone

Pros:
Easy To Use, Easy To Clean, Great Taste, Quick Brewing

Cons:
None

(Posted on 11/10/10)

Love this machine so much, own three

Review by
55
Quality
Value
Price

Love this machine. Now have one for each home.

Pros:
Easy To Use, Easy To Clean, Great Taste, Quick Brewing

Cons:
Noisy

(Posted on 10/30/10)

Love it love it love it

Review by
45
Quality
Value
Price

We bought this as an anniversary present to ourselves, and really love it. It only takes a dozen cups or so to dial in all the knobs to your taste. It heats up very quickly, and is easy to use. Others have commented about the single "trouble" light being hard to diagnose, but we didn't think so. If the red light is on, either it's out of beans, out of water, or something isn't closed (tray, dregs door, etc). Pretty simple. It's noisy when grinding, but there's no such thing as a quiet grinder, so we don't mind.

I do wish it held more water, and more beans. Seems most coffee we buy comes in 12 oz bags, and the machine only holds 8.

Pros:
Easy To Use, Great Taste, Quick Brewing

Cons:
Small Water Container

(Posted on 10/5/10)

perfect for that price good deal

Review by
55
Quality
Value
Price

we already have a saeco primea touch plus here in canada and we bought the viena for our condo in dominican republic because we didnt want to pay toomuch . we could not think to drink NORMAL coffe over there. so at this price, for that quality, it is a very good deal thanks

Pros:
Large Water Container, Quick Brewing, Easy To Clean, Great Taste, Commercial Grade, Easy To Use

Cons:
Noisy

(Posted on 9/10/10)

love this machine

Review by
55
Quality
Value
Price

I love this coffee maker, it is so simple to use, i'm amazed every time I make a cup of coffee. I do double shots for mocha's, my husband makes him a regular cup of coffee. Its totally adjustable.

Pros:
Easy To Use, Great Taste, Easy To Clean, Quick Brewing

Cons:

(Posted on 9/7/10)

Worth considering

Review by
45
Quality
Value
Price

Worked well from the beginning. A bit noisy but the espresso is great. I'd recommend this refurbished machine for those on a budget.

Pros:
Easy To Use, Quick Brewing, Great Taste

Cons:
Noisy

(Posted on 8/30/10)

Easy coffee maker

Review by
45
Quality
Value
Price

I can't get the foaming wand to make good foam, maybe it just takes practice. Great coffee and fast to make.

Pros:
Great Taste, Easy To Use, Quick Brewing

Cons:
Not great for foam, Small Water Container, Noisy

(Posted on 8/29/10)

Good taste and value for money

Review by
45
Quality
Value
Price

This machine has spoiled me. Fun to make coffee with this little rebot machine.

Pros:
Quick Brewing, Commercial Grade, Easy To Use, Easy To Clean

Cons:

(Posted on 8/26/10)

Fantastic Machines

Review by
55
Quality
Value
Price

We have the equivalent Solis 5000 machine, not a single burp for over 6 years. Family of four coffee users. I hate to admit it, but we rarely cleaned it, and didnt descale often enough. The first leak just started and I will just buy a new one. Hope they dont raise the price as this is 1/3 the retail price we paid for the first one. I bought one as a gift for a small law firm in DC. It lasted 4 years of everyday use. They loved it. I dont want to examine any other. Only issue is its a one bean machine, one at a time. A bypass chute would make it perfect.

Pros:
Quick Brewing, Easy To Use, Commercial Grade, Great Taste, Large Water Container, Easy To Clean

Cons:

(Posted on 6/9/10)

NUMBER TWO FOR ME

Review by
45
Quality
Value
Price

THIS MACHINE THE SAECO VIENNA PLUS IS MY SECOND ONE, MY LAST ONE WAS THE VIENNA, LASTED 5 YEARS WITHOUT ONE PROBLEM.. THIS ONE NOW IS MUCH MORE QUIET AND RUNS PRETTY SMOOTH.. GREAT ESPRESSO TOO.

Pros:
Easy To Use, Quick Brewing, Quiet, Great Taste, Easy To Clean

Cons:
WATER LID FITS FLIMSY

(Posted on 5/14/10)

Vienna Plus EZ to use pulls great shots

Review by
45
Quality
Value
Price

+ Use just about every day
+ Pulls quality shots (took about 10-15 drinks to get the grind and dose amounts just right
+ Steams milk well
- Wish it had a way to bypass the bean hopper, I prefer all caf, my wife likes half caf
= Overall, a great machine (had a DeLonghi steam model previously, this blows that one away!)

Pros:
Easy To Use, Quick Brewing, Easy To Clean, Great Taste

Cons:
Noisy

(Posted on 3/24/10)

Write Your Own Review

You're reviewing: Saeco Vienna Plus Superautomatic Espresso Machine

  •  
    1 star
    2 stars
    3 stars
    4 stars
    5 stars
    Price
    Value
    Quality

* Required Fields

You may also be interested in the following product(s)

  • Lino Cup and Saucer - Set of Two

    Lino Cup and Saucer - Set of Two

    $29.95
  • Lavazza Crema e Aroma - Whole Bean 2.2 pound

    Lavazza Crema e Aroma - Whole Bean 2.2 pound

    Regular Price: $23.00

    Our Price: $22.71

  • Monin Gourmet Sauces - White Chocolate - 12 oz

    Monin Gourmet Sauces - White Chocolate - 12 oz

    $7.99