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Saeco Vienna Plus Superautomatic Espresso Machine - Certified Refurbished

SKU# RFB119A0180

Availability: In stock

Regular Price: $599.00

Our Price: $279.00

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Included With Purchase

Certified Refurbishing Center for Philips Saeco

Please Note: This is a Certified Refurbished machine. To learn more about refurbished merchandise, click here.

Regular Price: $599.00

Our Price: $279.00


Quick Overview

The Refurbished Saeco Vienna Plus Superautomatic Espresso Machine adopts the legendary credentials of its predecessor, the Saeco Vienna, but now features better reliability and advanced brewing pressure that's capable of producing an even richer shot of espresso. You'll love the Vienna Plus' simplicity: Just choose the volume and strength of your coffee, and you're set. Even more simple is this espresso-making marvel's construction, which helps reduce the possibility component failure.
Saeco Vienna Plus Superautomatic Espresso Machine - Certified Refurbished

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  Description    Specs    Ask a Question    Resources    Reviews  

The Refurbished Saeco Vienna Plus Superautomatic Espresso Machine adopts the legendary credentials of its predecessor, the Saeco Vienna, but now features better reliability and advanced brewing pressure that's capable of producing an even richer shot of espresso. You'll love the Vienna Plus' simplicity. Choose the volume and strength of your coffee, and then you are set. Even more simple is this espresso-making marvel's sturdy construction, which helps reduce the possibility of component failure.

Features & Functionality of the Refurbished Saeco Vienna Plus

  • Completely Automatic Espresso: The Saeco Vienna Plus brewing system does it all with a simple-to-use control panel. Strength and volume of your coffee or espresso is controlled with a dial.
  • Instant Hot Water: Use this feature for tea, Americano, and pre-warming or rinsing your cup.
  • Several Caffeinated Options: The Saeco Vienna Plus not only makes espresso, but it excels at making rich coffee at the press of a button. Fully automated machines like this make what is called Cafe Creme and it is often referred to as Swiss brewed coffee for the country that made it popular.
  • Pre-Infusion System: To optimize the flavor extraction, a special program step injects a little hot water into the freshly ground coffee, in order to soak it and let it swell up. This feature increases the flavor and aroma of the coffee during the brewing process.
  • Professional Quality Grinder: The Saeco Vienna Plus has a built-in, conical type burr grinder, the same type used by the professionals. This durable construction is consistent with top quality machines and little or no maintenance or service is needed.
  • Adjustable Coffee Dosing: Inside the bean hopper you will find a knob that will allow you to adjust it from six to nine grams to change the strength of the coffee.
  • Removable Water Tank: The water reservoir can easily be refilled while it is still on the machine or by removing it and filling it at the kitchen tap.
  • Removable Brew Group: Also accessed from the side, this brew group is easy to clean and maintain — just pull it out once a week & spray it down with hot water to keep it in great shape.
  • Coffee Bean Storage: Keeping 12 oz of beans fresh and ready for grinding is the built in, lidded coffee bean hopper. When the coffee grounds are spent, the machine delivers them to the internal dump box, which can hold up to 20 expended coffee portions.
Pros
  • Simple - Select your drink, adjust the volume of coffee and brew away!
  • Reliable - Improving upon the legendary Vienna, the Vienna Plus allows for more control without sacrificing durability and reliability.
Cons
  • Loud - During our test of this machine, we noticed it's quite loud when in use.
  • All-Plastic Construction - Some users may not like this superautomatic's all-plastic construction.
Ease of Use 4
Overall Value for the Money 4
Manufacturer Saeco
Width 13.875 inches
Depth 12.25 inches
Height 15.0 inches
Watts 1250W
Volts 120V
Programmability No
Case Material Plastic
Boiler Material Stainless Steel
Cup Clearance 4.0 inches
Reservoir Size 57 oz
Steam Wand Type Panarello Only
Cup Warmer No
Warm Up: Brew Time 30 seconds to 1 minute
Warm Up: Steam Time 16 seconds
Water Sources Reservoir/Internal Tank
Auto Shut Off No
Auto On No
Pre-Infusion/Aroma Yes
One-Touch No - Steam Wand Only
Bean Hopper Capacity 12 oz
Bypass Doser No
Material Plastic

Submit a question directly to owners of this product and ask what they think about it!

 

Saeco Vienna Plus Superautomatic Espresso Machine - Certified Refurbished
Already Asked: 12 Questions, 40 Answers
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A shopper asked: What is the range of coffee volume per shot that this machine will produce? it looks like turning the dial on the front allows for some adjustment. Oct 16, 2013
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Matthew S: The smallest amount is like the picture, basically a shot. The largerst amount is still a little less than an average coffee mug. I usually do one shot at the almost lowest setting (I find cranking it down to the very smallest clogs the machine). And then one 1/2 of the way and this essentially makes me a "double" Americano that doesn't quite go to the top of most of my mugs. For me this is perfect as I typically add a splash of 1/2 and 1/2.

Overall, I couldn't be happier with the machine and the learning curve is very flat. Only took me a couple of days to "dial in" my perfect cup. Have had absolutely zero issues reliability-wise, and in the first year of owning it, it survived me being in grad school and drinking coffees like crazy and a week where my coffee-crazed family visited and it was cranking out coffees almost non-stop for about 2/3 of the day.

Finally, my cousins have the Saeco with all the digital bells and whistles and their coffees (espressos) don't come out any different tasting than mine. I don't feel like paying all that extra money is worth it, and highly recommend this model. At the refurbished price, this is a steal.

I did the math and at the rate I was going to Peet's and Starbucks (3-6 triple Americanos a day), I broke even at around a month and a half.
Oct 18, 2013
Reply to Matthew Good answer? Yes (0) No (0)
Katherine F: The knob on the front adjusts the amount of water, and there is another 2 knobs in the hopper of the grinder that adjust both grind fineness and volume of grounds per shot. It is fairly customizable. I've played with it some and have found my sweet spot. I most often pull 2 shots at the finest grind and a high coffee volume setting. The manual does explain this some, so you should be able to play around with it to figure out what you like. I really like the machine. It was a gift, and I might not have chosen a superauto if I had bought it myself, but that is just my own thing. it's a good machine. Delivers my latte every morning (c: hope that helps! Oct 18, 2013
Reply to Katherine Good answer? Yes (0) No (0)
Bob C: I can get anywhere from a single demitasse cup to a full mug
also grind and total puck size can be set from inside the the bean compartment. The dial on the outside only seems to affect the amount of water used, therefore I would guess that a demitasse cup would be less dilute that a full a cup, but I loved this machine so much that I bought a second for a different home. The full cup is so rich I drink it black, no milk or sweetener
Oct 21, 2013
Reply to Bob Good answer? Yes (0) No (0)
G O: This machine is simple, easy to use and clean. Produces great espresso or lattes as well as a regular coffee. we bought this machine as a gift for a family member who liked ours. The dial on the front allows you to adjust the amount of water you want for a cup of coffee up to about 8-10 oz. per cup. The only negative is we wish the water tank was larger but it's not that big of an issue. Oct 18, 2013
Reply to G Good answer? Yes (0) No (0)
ralph B: This Machine is great also very good price you can make short or long with this machine by setting
Also you can stop the run any time by pushin the bottom again
For the Volume it will run and make it has long has you want it but the longer you make the more water will be added to the shot making weaker
Oct 19, 2013
Reply to ralph Good answer? Yes (0) No (0)
John B: Yes. All the way to the right will fill a decent size mug and leave a little room for milk. All the way to the left will be just a shot – a small but very potent amount.

Hope that helps. It's a great machine.
Oct 22, 2013
Reply to John Good answer? Yes (0) No (0)
Nathan S: Yes the dial does adjust the amount of water delivered, which ranges from approx 2 ounces to 12 ounces

There's also an adjustment in the hopper for how fine the ground is
Oct 18, 2013
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Uwe B: The range goes from espresso size over Americano size up to a cup of regular American coffee. That wide range is always my major incentive to buy this machine. Oct 18, 2013
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Sam B: From about 1 to 6 fluid ounces. Oct 19, 2013
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A shopper asked: I'm thinking about getting this machine for a friend that is addicted to Starbucks Cappuccino. My question is does it froth the milk easily and consistently? I have had department store machines that made what I thought was acceptable espresso, but would not make the foam worth a flip. Is this machine good for cappuccino? May 9, 2013
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Joseph W: Yes it does. The most important thing in getting a good cup of expresso is to have a pump expresso machine. It is the only kind in my experience that will produce the cremora that is an indication of good expresso. You can find pump expresso machines that are not automated for $80-$150. They make good coffee but require extra work to fill and tap the receptacle holding the coffee and then empty it and clean it. The price on this machine is worth it as they go for new at twice the price of this one.
Stay away from Orchestros by Krups as you cannot get to the internal plumbing and filter to clean it. Also stay away from the cheap atmospheric expresso machine. They heat the water to boiling and do not give you the Cremora (bad taste in my opinion).
May 10, 2013
Reply to Joseph Good answer? Yes (0) No (0)
candace M: I myself have gone thru 4 different espresso machines, this saeco machine is by far the best. I have no complaints.... Perfect espresso, and makes perfect thick froth given you have properly learned how to froth ( there is a proper method). I also buy specific beans that are shipped to me meaning I only use top quality beans and syrups. One more tip is if you want a good thick froth then use whole milk not 2% or skim May 9, 2013
Reply to candace Good answer? Yes (0) No (0)
Stephanie L. B: My answer would be "yes, absolutely!". I had no previous experience with coffee machines prior to my purchase and after getting familiar with my machine, I currently make two lattes every day. I LOVE my machine! My favorite part of a latte is the frothed milk and this machine does a wonderful job! May 10, 2013
giancarlo d: This machine is fabulous as it not only makes a good milk foam but it grinds coffee fresh.
To get a better foam we keep the foaming cup in the freezer and we use 1% milk.
We are happy with our machine and have recommended it to all our close friends
May 10, 2013
Reply to giancarlo Good answer? Yes (0) No (0)
Yevgeniy K: It make's pretty good froth, fairly easy. The consistency depends on the milk largely that you are using, much easier to get foam with milks that have less fat in general. Something that takes a little bit of experimenting. May 9, 2013
Reply to Yevgeniy Good answer? Yes (0) No (0)
Bob C: This is a great machine. The coffee is so good we drink it without milk or sweetener.

So sorry we have not done any frothing, but this is a incredible machine.
May 10, 2013
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Brad E: Mine works well Jul 19, 2013
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George asked: How is the Taste of the coffee? I like the stronger variety. Some espresso makers make rather mild. Nov 3, 2012
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Bob C: I used to use a press and had only 1-2 cups a day. I find it hard to stop drinking the stuff from Saeco. Within limits you can control the strength by making the charge larger, and the grind finer. I find that 2 half shots into a full coffee cup is richer than one large one.

Only downside is that once the beans are in the machine you cannot change the blend until they are all gone, like switching from regular to decaf.
Nov 6, 2012
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Daniel M: So far so good, we've been making two a day for the past week. I've only used the Lavazza Super Crema beans so far. Making both lattes and americanos. The americanos are my usual, the shots out of this machine are great. I'm going to try some stronger Lavazza Gold for a stronger latte. Nov 7, 2012
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krista f: I think it's perfect. Bold ..not bitter. But, you have to use good beans. You can also adjust dosage strength. I found the way it came was perfect. I highly recommend it. This is my 3rd super-automatic and it's the best one. Nov 14, 2012
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Teri KStaff: All superautomatics will be a bit less bold than you can potentially brew with a semi automatic. If you're local in the area, come into the showroom and we would be happy to demo the Vienna Plus for you! Nov 6, 2012
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A shopper asked: I have one of these and recently the steam/hot water dispenser stopped working. When I turn the knob I can hear it trying to run the pump but nothing comes out of the wand. Any idea which part may not be working or is it just some clogged pipe? Jan 24, 2014
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Teri KStaff: How often do you descale your Vienna? I might suggest trying to descale, and also removing that panarello wand and soaking it to be sure it's clear. Check the steam wand to be sure that there is no blockage at the metal stem either. Finally, I might suggest turning the knob open and pressing it into the machine. If water dispenses only when you are pressing the wand into the machine, then you likely have a issue with your steam valve seat that requires repair. We'd be happy to take a look at that here, just fill out the form and we'll issue you a repair authorization to send it in!

http://www.seattlecoffeegear.com/service/repairs
Jan 25, 2014
Reply to Teri Good answer? Yes (0) No (0)
S I: I had descaled it every 2 months (I have had the machine for a year now). I have checked that there is no blockage in the steam wand. Pressing the knob open and pressing it into the machine does not work. I cannot really descale now because there is no way to clear out the water because the hot water dispenser does not work. BTW, the brewing part of the machine works fine. Jan 28, 2014
Reply to S Good answer? Yes (0) No (0)
Teri KStaff: If the unit won't dispense anything from the steam wand, then there may be a scale clog or another issue with the steam valve that does require repair. If the unit is under a year old, it might still be covered under warranty (depending on the problem), but if it is past the first year then that warranty may be up. We can take a look here or you can give Saeco a call to see if there is a closer service center to you then we are at 800-933-7876. Sorry I can't be of better assistance on this for you! Jan 29, 2014
A shopper asked: The coffee is delicious, but it's not very hot. The machine puts out steam with the coffee, but it still is rather lukewarm. How can I get it to make hotter coffee? Nov 19, 2013
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Teri KStaff: Unfortunately there is not a way to increase temperature in the Vienna Plus, but there are a few things you can be sure to do to increase temp. Always preheat your cup with a bit of hot water before you brew to be sure that a cold cup isn't lowering that temperature for you. The second espresso will always be hotter than the first, because the lines are preheated. Finally, if you've not descaled in a while (or ever!) I'd suggest going over this process in order to be sure that there is no scale build up in the unit preventing the machine from reaching full temperature. Hope this helps! Nov 19, 2013
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A shopper asked: DOES THIS REFURBISHED VERSION HAVE THE NEWER STYLE "J" BOILER OR THE OLD TANK STYLE? Nov 4, 2013
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Teri KStaff: Yes, the Vienna Plus does have the J-style boiler. Nov 11, 2013
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Jeff D asked: Will this machine also provide hot water on tap for tea or other hot drinks? Sep 27, 2013
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Teri KStaff: Yes, you can get hot water from the Vienna Plus for tea by letting the machine heat up to brew- not steam- temperature and then turning the knob to allow a stream of water to dispense from the steam wand. Sep 28, 2013
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A shopper asked: Do you know what Saeco Cappuccinatore will fit this machine? Sep 10, 2013
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Teri KStaff: Unfortunately there is not a cappuccinatore that will fit the Vienna Plus machine. Your best bet would be either a stand alone frother, or a machine that comes standard with a cappuccinatore, like the Odea Cappuccino machine found at the link below.

http://www.seattlecoffeegear.com/saeco-odea-cappuccino-espresso-machine
Sep 10, 2013
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A shopper asked: I bought the refurbished machine last week. I find that there is a lot of leaked water and grounds in the drip tray after every brew cycle. Is this normal? Feb 18, 2013
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Kaylie KStaff: Yes, this is common, especially if you have your dosage maxed. We recommend removing and rinsing the brew group every so often and keeping the internal area clean. We have a video about cleaning a superautomatic brewgroup and a video about descaling the Vienna Plus: http://www.seattlecoffeegear.com/learn/videos-home/maintenance/clean-superauto-brewgroup
http://www.seattlecoffeegear.com/learn/videos-home/maintenance/saeco-vienna-plus-descale
Feb 19, 2013
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A shopper asked: How many bars of pressure is this Saeco Vienna machine? Oct 25, 2012
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Teri KStaff: The Vienna Plus is rated at 15 bars. Though some machines are advertised as greater than this, this rating does not necessarily mean you will have a better shot! A number of features go into producing great espresso and bars of pressure should not be the only focus. Oct 30, 2012
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A shopper asked: I would use this for a single tall cup of coffee- will this fit a 12oz mug? How much water is in the storage bin?

Thank you

Rory
Aug 2, 2012
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Kaylie KStaff: Your mug may fit under the pour spout depending on it's height. The clearance under the spout is about 4 inches. The water reservoir is 57 oz. Aug 4, 2012
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A shopper asked: Just Wondering if anyone knows how this would compare to purchasing a brand new Saeco Via Venezia or a Breville Infuser 840xl ? I noticed I could save a considerable amount buying a refurbished Saeco Vienna Plus Superautomatic Espresso and wondered what would be my best buy overall of the three. Anyone know? Thanks. Jan 31, 2013
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Karin A: The refurbished machine is a great option for somebody wanting to enjoy the convenience of a super automatic. I'm not sure about the size of the other two espresso makers, but the Saeco Vienna Plus does have a large "footprint" on the counter. Note, too, that you cannot use already ground beans in this machine; only whole beans. So far, it seems to work well, but as with all frother devices, you MUST descale frequently. We've experienced trouble with our particular machine because a red alert light comes on from time to time. The only way to reset is to open the front of the machine and touch/wiggle a few moving parts (gently). Then all is well and we can continue with our espresso creations. I also wanted to state that Seattle Coffee Gear is a quality business. They stand behind their products and offer speedy service. Dealing with a reputable company is just as important as your purchase choice. Feb 1, 2013
Reply to Karin Good answer? Yes (0) No (0)
Teri KStaff: These are different machines for a variety of reasons. The superautomatic machines like this Vienna do the bulk of the work for you and produce a great shot easily without the possibility of user error, and very little mess. The Via Venezia and Infuser, in contrast, are semi automatic machines that allow for more control and adjustments, so you can get a a better shot. The downside to a semi automatic machine is that there will be more mess, and there is the potential for user error.

Check out the Choose your own adventure video on our YouTube channel below:

https://www.youtube.com/SeattleCoffeeGear

If you have more questions, feel free to give us a call and we can discuss machines with you over the phone! 866-372-4734
Jan 31, 2013
Reply to Teri Good answer? Yes (0) No (0)
Mickey F: I purchased the refurbished Saeco Via Venezia (I know nothing about the Breville) and it makes better lattes than Starbucks. Very easy to use. My daughter an avid Starbucks latte drinker challenged me and then she not only agreed, she is going to purchase one for herself.....I don't know if there is any reason to purchase a new one, as I think sometimes refurbished are better since they have been gone over. This machine that I received looks brand new. I love it. Use it every morning.... Feb 1, 2013
Reply to Mickey Good answer? Yes (0) No (0)
Ralph R: I purchased a refurb Saeco Vienna Plus in November, and it is awesome. I have had a few manual machines, and this was my first automatic. When I opened the box and took it out, I could find nothing different from a brand new machine. I do not know of the machines you are thinking of along with the Saeco V P, but I would buy it again. Feb 3, 2013
Reply to Ralph Good answer? Yes (0) No (0)
Kevin V: I have purchased two of the refurbished Saeco Vienna Plus machines. One for myself and most recently another for my mom. I love this machine! It performs flawlessly and makes great tasting coffee. Best of all it is extremely easy to use and fast. I give it 9 out of 10 stars. Feb 1, 2013
Reply to Kevin Good answer? Yes (0) No (0)
Terry K: Hi...I purchase a refurbished Seaco Vienna Plus and although I can't give you a comparison with the models you refer to, I can let you know that my unit has performed to perfection. The unit looked brand new and I think it was well worth the money. I hope this helps... Jan 31, 2013
Reply to Terry Good answer? Yes (0) No (0)
Vickie K: We purchased this for our daughter and husband for Christmas and they love it! They compare it to our $2600.00 Jura! Just not all the bells and whistles. Great machine for the price. Feb 1, 2013
Reply to Vickie Good answer? Yes (0) No (0)
Anna H: I bought mine in november and it works great I love mine and there is nothing wrong with it and it is super easy to use. If I was you I would buy the refurbished one for sure Jan 31, 2013
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Tung V: I have the Saeco Vienna Plus for six month now. A very good buy. My brother bought a brand new one, can't really tell the difference. Hope that helps. Feb 5, 2013
Reply to Tung Good answer? Yes (0) No (0)
Patrick O: Hi, I can't speak for the Breville or Via Venezia, but I have had a great experience with the Vienna Plus refurb. It has been a great value for us. Feb 1, 2013
Reply to Patrick Good answer? Yes (0) No (0)
candace M: My machine showed up in perfect condition, works like brand new! Couldn't have made a better choice Jan 31, 2013
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Looking for warranty, care information, or videos of this product? You're in the right place!

 

Warranty Information for the Refurbished Saeco Vienna Plus Superautomatic Espresso Machine

What it Covers:

SCG's Certified Refurbished Equipment

Including Saeco, Rocket, Rancilio, Francis Francis Refurbished Equipment

Length: 6 months
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? Yes
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.

Caring for the Refurbished Saeco Vienna Plus Superautomatic Espresso Machine

  • Descale every two to three months. We recommend using Dezcal.
  • Soap out water tank and drip tray every few days.
  • Remove the brew group and spray it down with hot water (no soap!) about once per week.

User Manuals for your Refurbished Saeco Vienna Plus Superautomatic Espresso Machine


Videos Featuring the Saeco Vienna Plus Superautomatic Espresso Machine

Cleaning a Superautomatic Brew Group

Compare One Touch Superautomatics

Compare Saeco Superautomatics

Can I Use Grindz to Clean My Superautomatic?

Saeco Superauto Brew Group Lubrication

Saeco Superauto Shot Calibration

Saeco Superauto Bypass Doser Dosages

How Does a Superautomatic Work?

Maintenance: De-scaling a Saeco Vienna Plus

Saeco Vienna Plus Alarms and Errors

Saeco Vienna Plus Test Mode Tutorial

Slow to heat, but good for the money

Review by
45
Price
Value
Quality

First refurb was DOA, so after ten days to return I got the second refurb and it worked fine. Takes longer to heat than I care for, especially when waiting for that first cup in the morning. I have the dose maxed and grind set to almost lowest (fine) setting to get the strength suitable. I prefer hotter temp, but I'm sure that is not recommended by the barista-rati. Overall a good value, but I may upgrade to a Jura.

(Posted on 7/11/14)

SCG COMES THROUGH AGAIN

Review by
55
Price
Value
Quality

THIS IS MY 2ND REFURB-- MY FIRST JUST DIED AFTER 9.5 YRS OF EVERYDAY USE.EVERY ONE LOVES OUR COFFEE AND I HAVE A PROBLEM DRINKING COFFEE OUT. JUST GOT THE NEW ONE YESTERDAY WORKS GREAT RIGHT OUT OF THE BOX. I WAS MISERABLE FOR A WEEK TILL IT CAME-- THANK UUUU SCG.

(Posted on 6/5/14)

been a great buy

Review by
55
Value
Quality
Price

We got this machine a year and a half ago. It has been used every day and works like a charm. My husband even took it with him on his deployments! The other guys in his squadron loved it, and now we are looking at buying another for them. After family seeing ours, they have bought two more of this same espresso machine.

(Posted on 4/9/14)

Great Value

Review by
55
Price
Value
Quality

Fast shipping. It came much sooner than I was expecting. Easy to set up and use. Everyone can use it, husband and the older teens love it. Looks like a new machine. It is ready to use pretty fast after you turn it on. We've ran many different kind of beans through it. It is plastic, which is a concern. So I just go real easy when using it. No problems in the few weeks we've had it. We make a dozen (or more) drinks a day.

(Posted on 3/16/14)

Great value for this machine and great customer service

Review by
45
Quality
Price
Value

I ordered my new machine because i was tired of drinking French Press coffee and it took forever to boil the water, then steep the coffee before enjoying a decent cup of coffee. I used to have a cheeper manual Breville espresso maker, but it died within 3 years of owning it. This machine, the Saeco Vienna Plus had great reviews and a friend of mine has an older Saeco Vienna that they are absolutely happy with. So I ordered this machine and 3 days later, I was enjoying my very first latte. Did I mention I chose the 5-9 business day free shipping option, and it was shipped to me within 2 days. Impressive!

I'm still playing with the coffee strength setting to get just the right taste, but so far, I'm very happy that I invested in this machine. The steamer is much quieter than I envisioned and the pucks that come out at the end of the brew process are uniformly compact. I recommend this machine to anyone.

(Posted on 3/1/14)

GREAT value!

Review by
4.66666666666675
Quality
Price
Value

This makes excellent espresso, cappuccino, cafe crema, and americano. I'm quite glad I purchased it and can't even tell it was ever used. Warms up really fast and makes for an amazing, quick and easy morning coffee!

(Posted on 2/9/14)

Love It

Review by
55
Value
Quality
Price

Very nice and well made machine. Easy to use and clean. Loving my purchase!

(Posted on 1/31/14)

Good value for getting into Super-Autos

Review by
45
Price
Value
Quality

We drink a lot of coffee! Mostly Americanos with the occasional latte. In the two weeks we've had this machine, we have run 72 doubles through it.

Despite the plastic construction and overall fragile feel of the Vienna Plus, we have been pretty impressed with its apparent durability. It does its job with confidence, acceptable noise level and only the occasional groan or squeak.

Our one and only concern at this point is that after a week of use, the temperature of the espresso has dropped off dramatically. Having changed nothing - ie grind/ dose setting, beans,etc.- and making sure the machine is clean, cups warmed, etc. Still tastes pretty good and we now use a kettle from which to add hot water for our Americanos, but it is a bit of a concern for future extraction quality.

Of course it's too late for a return, so we'll see how things turn out in the long run.

SCG is great! Order processed and delivered quickly! The machine looked like it had never been used and the extra instruction sheets were much appreciated. Thanks!

(Posted on 1/2/14)

Good deal

Review by
45
Price
Value
Quality

I like it a lot although it is evident that it got refurbished since there is silver over spray on the black buttons and the paint is rubbed of on the bean hopper. Over all I am satisfied with the price and the machine.

(Posted on 12/10/13)

Excellent coffee!

Review by
55
Quality
Price
Value

I bought a refurbished machine for a holiday gift. Since it wasn't "new," I decided to test it before gifting it. The coffee spoiled me for regular coffee. Now I'm waiting to order another machine for myself.

(Posted on 11/17/13)

Excellent Superautomatic and even better value

Review by
55
Value
Quality
Price

I ordered the Vienna plus after a friend served me a few double shots from their eight year old Vienna. They paid over 600.00 for theirs and felt that it owed them nothing since all they have done for upkeep over the years is regular descaling and basic cleaning. They pull an average of two shots every weekday and another six or eight over the weekends. NO issues ever.

So I found SCG with a quick Google search and ordered the Vienna Plus at well under half the normal retail price! We live on the East Coast, so it took five days to get here. When it arrived, the water reservoir was cracked from UPS dropping the box on it's back. Called SCG and they immediately send out a new reservoir which arrived in two days via USPS.

Filled the reservoir, poured in the beans, primed the system, following the very clear directions supplied. Set the grind at #10, max amount of coffee and set the dial for a double shot. Hit the brew button. Ran like a champ. Espresso seemed a bit weak.

I then discovered the problem when I saw whole beans in the puck. Apparently, during remanufacturing, the rubber bean hopper gasket was not reinstalled and a bunch of the beans fell down into the machine. Called SCG and Brittney took care of things cheerfully and immediately. She sent me a new gasket and a link to their video explaining how to install the gasket. Took all of about a minute.

My first double shot with the gasket in place was as good as any espresso I've ever had. Boy am I happy!

The Vienna Plus might seem less than solid by some because it is mostly plastic. However the brew center (the guts that actually do the work) is very robust. OK, it's plastic, but unless you are planning on being really rough with it, it doesn't matter. Some have complained that he grinder is loud. Are you kidding? We have a grind and brew drip machine that we use for "first thing" coffee as it has a timer that allows us have fresh coffee as soon as we wake up. Now that thing is loud! And our standalone burr grinder is even louder. Burr grinders are loud. The one in the Vienna Plus is a very quiet burr grinder.

At this price, this is an amazing machine. And SCG's service could not be better. You know what to do now.

(Posted on 11/11/13)

unbeatable value

Review by
55
Value
Quality
Price

I've only had my product for roughly a month, but it's really a dream. at work we have a $2K machine, and honestly the quality of the espresso here is just as good. the construction is a bit off-putting at first--it seems like flimsy plastic, but it is really a rock-solid machine.

the SCG folks do an amazing job with the refurbishing. I have no complaints. We'll see if the lifetime is as-advertised (5+ years), but i'm a very happy customer so far! there is nothing on the market in the fully automatic category that competes for quality at even 2x the price point. this is a magical machine.

(Posted on 11/1/13)

I love this machine

Review by
55
Price
Value
Quality

I have had the previous model of this machine for 12 years. Really. It's got a little bug now - but still makes me great espresso every day. This is the way to make coffee - just push a button.

$250 is really a great price. I think I paid $450 or so for a refurb version of the previous model.

(Posted on 10/12/13)

Best wedding present EVER!

Review by
55
Quality
Price
Value

We received this as a wedding present from a dear friend. Didn't know it was refurbished since it came in the original box, but could care less about that!

I am not (or should I say, I wasn't) a coffee snob or even well versed in coffee... ie: I like some coffee with my flavorings! This machine has ruined me!!! I can't stand to drink coffee anywhere else now!

It took some tweaking and more than a few calls to the AMAZING people at SCG to get it down, but now that everything is just so... WOW! The entire family (husband and 4 kids ages 10-18) are hooked!

It's a great machine and fairly easy to use. It only has two downfalls for me. First, the warning light not telling you what of 3 possible things is wrong with the machine. Although, you can tell if it's that the beans have run out by the sound of the grinder and if you're quick, you can add beans while it's grinding to avoid the error light. If it's that the water has run out, you have just wasted the beans that were ground for that brew because it will dump them and you have to start all over after you add more water. Grrrr. The second is that I wish the receptacle for the pucks was a bit bigger. As I said earlier... 6 people hooked on the deliciousness that comes out of this machine... it fills up quickly!

(Posted on 9/9/13)

Fantastic!

Review by
55
Quality
Price
Value

The Vienna Plus is a no frills, no nonsense machine. It does what it is supposed to do, which is make great coffee.

I chose to take the refurbished path for cost saving reasons. I figured I am going to get an "as good as new machine" for half the price. I was right.

The machine received from SCG shows some signs of previous use, but is otherwise perfect.

The combination of a full auto convenience, conical burr grinder, large water tank and bean hopper, good frothing capabilities and a reasonably good looking design, at this price level, is unbeatable.

It has a wide range of adjustments (grind, coffee and water amounts). it is simple to operate and easy to clean and should suit anyone looking for a super-auto with the goal of great coffee in mind. Surely, there are prettier machines around, with more bells and whistles, but I am pretty confident that the coffee they are producing is not significantly better. I have drank some good espresso, around the globe, for the past 25 years and I can vouch for the quality of the coffee produced by the Vienna Plus.

Paired with good quality coffee (BTW, the Lavazza sent with the machine was very good) it will produce a great tasting espresso based drinks. It will also work for other coffee drinks, if you insist.

I have tried the machine with the Lavazza Oro, some market bought beans and Paradise Rasters Espresso blends. In general (and as expected) the machine does a consistent job and the coffee quality is mostly dependent on the beans.

I can highly recommend this machine, refurbished or not, through SCG.

Cheers.

(Posted on 9/5/13)

drink quality

Review by
3.33333333333335
Price
Value
Quality

So, the older model i had that finally went dead seemed to be much better. This machine is not producing the depth of the taste i had before. I am adjusting settings. It looks like the extraction is not fulling taking place. I seem to see some different colors in the emitted puck, i think they should all be dark. I am going to keep adjusting and hope for the best. The heat is fine on my machine, and the crema is beautiful, in fact it looks better but the full cup setting is too watery at this time. I will keep tweaking setting before i call customer service.

(Posted on 8/30/13)

Weak Espresso

Review by
2.66666666666675
Value
Quality
Price

The grind is not fine on the smallest setting. Water is not hot enough. The coffee is weak even on the strongest setting. Cheap flimsy plastic outer case. Very easy to use, nice water tank and good design if you don't mind weak coffee that is not hot. Steams milk nicely with the stainless panarella. Grounds in the dredge box were loose, coarse and dry. It is possible that it is just the grinder on this particular refurbished machine. The price is the strong point but you get what you pay for. To be fair, I am more suited to a semi-auto machine.

(Posted on 6/29/13)

Unbelievable espresso machine for the price

Review by
4.33333333333335
Value
Quality
Price

I just bought this machine about a week ago. I was very hesitant since it was refurbished and seemed to be an entry level super automatic espresso machine. However, for the past week I have used it 5 times a day and it runs like a champ. Here are my key points:

Pros:
1. SUPER affordable
2. EXTREMELY easy to use
3. Large water tank
4. perfect size bean hopper
5. Quick startup (1:30 mins)
6. Clean

Cons:
1. Plastic parts and enclosure make it look and feel cheap.
2. 1st espresso brew after startup isn't that great.
3. I wish the espresso was hotter when being dispensed.
4. Very finicky, find your settings and leave it.
5. Usually after using the steam wand you have to bleed
it to brew an espresso, this takes some time and the milk
cools down.
6. No bypass doser.


I STRONGLY RECOMMEND THIS MACHINE if this will be your first superautomatic espresso machine. Even though it is refurbished there seems to be no issues and comes with a year warrenty.

SeattleCoffeeGear has provided me with a solid product.

NOTE: SeattleCoffeeGear added alot of extra gifts which is equivalent to a $ value. However, they did ship the wrong color ( I asked for graphite but got silver). I didn't mind and was actually glad they did because it looks better in my kitchen.

(Posted on 6/18/13)

Great Machine/Great Price

Review by
55
Value
Quality
Price

We stepped up from a Saeco Classico. We really like the ease of making espresso and cappuccino with the Vienna Plus. It is simple and fast. The taste is great, smooth, it is like having a Starbucks in your kitchen!

(Posted on 6/16/13)

great machine great price

Review by
55
Value
Quality
Price

Love this machine...easy to use..great price...only complaint i have so far is the water tank is too small.

(Posted on 6/13/13)

Very nice looks and runs like a new one.

Review by
55
Price
Value
Quality

We are very happy with the Vienne Plus coffee machine.

(Posted on 6/10/13)

Great value for first espresso machine

Review by
4.66666666666675
Price
Value
Quality

Love our first espresso machine. Didn't want to spend a lot at first, no regrets.

Only complaint is after you steam milk, it takes a long time to warm up to make another cup. Which is fine if you are only making one cup, but a pain if you are trying to make 2 cups in a row.

(Posted on 5/24/13)

Basic but does the job

Review by
55
Price
Value
Quality

I really wanted one with all the bells and whistles but this was in my price range and that 15% got me.
Well, I have to say I'm not disappointed at all. I look forward to my morning coffe and I'm afraid I might drink a little too much. Even my husband who didn't think we needed this machine loves it! There's no turnig back now. One week and there is no going back

(Posted on 5/6/13)

Great expresso awesome machine

Review by
55
Price
Value
Quality

I considered a semi and was happily surprised with the super auto at such a great price & add fast delivery of fabulous morning coffee.

(Posted on 5/5/13)

Great refurbished machine for a great price!

Review by
55
Price
Value
Quality

I have had the Saeco Vienna DeLuxe for years & just love it. When we purchased a vacation home, I wanted a good machine but didn't want to spend as much. I was really pleased to find this machine & it works just as well as a new one.

(Posted on 4/29/13)

Very satisfied

Review by
55
Price
Value
Quality

Brews great espresso quickly, every time. Routine maintenance is very easy. All plastic design, but feels solid. Couldn't ask for better value.

(Posted on 4/23/13)

Good Simple Product

Review by
55
Price
Value
Quality

This is my first fully automatic machine I have owned, but I have used a similar machine at an old workplace. It works well and the warm up time is great. It takes a few tries to get the grind setting where you want them, but its a good machine for one person or a few people with similar coffee/espresso tastes.

(Posted on 4/23/13)

Perfect for the Price

Review by
55
Price
Value
Quality

We ordered a Certified Refurbished machine - it works perfectly and the coffee tastes great. We have had other machines that cost over twice the price and this one performs as good or better than our previous machine - go with a refurb, they are Perfect for the Price.

(Posted on 4/21/13)

Great Refurbished Machine

Review by
55
Price
Value
Quality

This is the first espresso machine that we have owned and we are definitely impressed. The coffee is great and the machine is easy to clean/maintain.
We were a little leary of buying a refurbished machine, but after recieving it we are glad we went with the refurbished route. You can't beat the warrenty that comes with the machine.

(Posted on 4/15/13)

Great Value

Review by
4.66666666666675
Quality
Price
Value

This machine replaced the discontinued Saeco Royal Office we used for years, which finally had problems after 27,000 shots (it had a counter).
We used the Aeropress for awhile (which amazingly, makes almost as good a cup as these machines).
Then we finally decided to get another machine.
This new Vienna + machine is better in several ways over our last machine, even though it lacks some bells & whistles of the (much) more expensive machines.
One advantage is the warm up time. The old machine took about 2 minutes, where this one is super fast at around 30 seconds.
While the water tank and bean hopper are smaller, I think this keeps the water fresher and you’re able to switch beans more often if you so desire. They are large enough to get my wife & me through a days worth of coffee.
We don't use the frother since it really slows down the process...waiting for it to heat up more & then cool down again; not to mention more wear n tear on the machine. We just use a frothing disc on the hand blender, then microwave20-30 secs and by the time our shots are done, the milk is ready. In our opinion it is better froth than the machine makes, and even better than the dedicated frothing machine we used to have.
Of course the best beans are when we roast our own. The best store bought are Cafe Altura organic (Italian Roast).
So far we are very pleased with this machine. While it feels a bit more fragile than the old machine, it is lighter and takes up less space & it is actually quieter than the old machine.
Time will tell on the durability, but so far, you just can’t beat it for the price. It blows away the bland coffee you get from those over-priced “K-machines”.

(Posted on 4/9/13)

A Consumer Reports Best Buy!

Review by
4.66666666666675
Quality
Price
Value

One thing missing from the original model I got 5 years ago was the circle stand on bottom to easily rotate machine. Just took off the one I was replacing and stored for back up. First couple of trys, it did not grind beans, but went through rest of cycle. Unplugged, took apart, then put all back together, worked great ever since. Once had first machine go down, had to send to authorized repair shop, closest one about 100 miles away, and litterally suffered with inferior coffee for a couple of months due to time to get broken part from Europe. Now am confident with back up to always have great coffee.

(Posted on 3/29/13)

Great Machine for a Great Price

Review by
55
Quality
Price
Value

I bought the Vienna Plus to replace a refurbished V'spresso machine (from another dealer) which had broken in 8 months. After researching repairing the V'spresso, I realized I needed to get a new machine to have coffee reliably.
The Vienna Plus was such a great price! I picked it up and it's been a great machine. I had to get used to the single boiler but that didn't take very long. It's a lot quieter than my V'spresso as well. Overall a great, reliable machine, that's design is a lot more reliable than my old V'spresso!

(Posted on 3/24/13)

Awesome machine with great value

Review by
4.66666666666675
Quality
Price
Value

We have one of these in our office of about 15 people. This machine works extremely hard, is seldom maintained (de-scaled, grounds emptied, etc..), and yet continues to perform after 1.5 years of light commercial use (~ 5 lbs per week). For comparison, we killed two standard drip machines in the first six months.

The other thing I would like to point out is that parts are available for these machines. I believe the ability to repair products is something we often overlook when considering how "green" a product is. If a product fails, it is often either not repairable, or the repair cost exceeds the purchase price. Saeco had serviceability in mind when they built this machine, and it shows.

We are thoroughly impressed with the quality of parts and design of this machine, as well as the quality of the coffee it produces. Most of our office staff are looking to pick one of the refurbished models up from Seattle Coffee Gear for home use.

(Posted on 2/28/13)

Refurbished works great

Review by
45
Quality
Price
Value

We have had this machine for about 3 weeks now. I have tried different beans.... Starbucks espresso roast, Lavazza dark roast, Mayorga columbian roast, local coffee store espresso roast... I have to say the machine does pretty good work with all of them. The grind and strength adjustments work very well.

(Posted on 2/25/13)

Very good machine

Review by
55
Quality
Price
Value

This is a very nice machine. Excellent value for the money. Brews consistently great espresso for 5months now. Easy to clean. The only problem I have is the milk frothing wand. Many times I cannot get the steam to froth the milk. It just overheats the milk without producing foam. It worked better when I bough it, but after few uses, it started being inconsistent. Sometimes it does ok, and sometimes I just get a hot milk. I wonder if this is my machine, or if this is a design problem.

(Posted on 2/23/13)

LongTime User

Review by
55
Price
Value
Quality

I've been using a refurb Spidem-Trevi (Same machine) for years with NO problems. You will need to decalcify every now and then and rinse the unit (I use an old toothbrush to get some of the hard to reach places.) Want to change beans? Let the hopper run out.

Cannot beat the features at this price. Sure, the case is plastic, but the (2) boilers are SS and it has a conical burr grinder.

(Posted on 1/2/13)

The Best for the price

Review by
55
Price
Value
Quality

I was using the Sirena, from Starbuchs and decided to see what was available on the refurbished list and there was the Saeco Vienna plus, fully automatic machine that I could afford. I have had for 3 weeks and have gotten it set to my taste and it is so easy to adjust. I just set the milk cup under the panarello and it makes perfect foam for my latte, as I like lots of foam. I can set the amount going into my cup and adjust when I want the second cup. I love it, love it....No more coffee grounds mess. Just point and click almost. ..

(Posted on 12/23/12)

Easiest espresso for the money!!!!

Review by
4.66666666666675
Price
Value
Quality

I bought this after lightning killed my manual unit and my grinder.
OMG!! This is the best thing I have bought in years!
So Easy, makes such a nice shot and steams well too.
After a bit of practice and learning the machine I am getting coffee as good as any I can buy in the cafe.

Buying the refurbished unit was not a problem at all.
I love this machine so much it goes in the RV with me and to my parents when I visit them.
Thanks SCG for all the great videos. I sure know what I'm getting from you guys. Keep up the good work!!!

(Posted on 10/29/12)

This machine rocks!

Review by
4.66666666666675
Price
Value
Quality

I wanted a single cup machine that made excellent coffee quickly and easily. This is it! I tried three different types-(little capsule one, French press, and Italian mokka steamer) before I settled on this one. The cost was a bit prohibitive for me...until I found a refurbished one. I'm happy now--great coffee every AM. My neighbor comes over, too. She says it's because she knows how I like to simply push the button, but I know she's hooked on this coffee as well. I'm using Starbucks espresso blend right now but am looking forward to trying various roasts--that's its one drawback--a bit difficult to change the type of coffee being used.

(Posted on 10/11/12)

Great for my needs

Review by
4.66666666666675
Quality
Price
Value

I am new to the espresso world and wanted a machine that would produce quality and fast espresso.
It is very easy to use and doesn't take up very much of my time in the morning.
If you are new to espresso this is a good machine and priced very well.
I was also impressed on the timely manner that I received my shipment.

(Posted on 8/21/12)

Love the machine

Review by
55
Quality
Price
Value

I have had the machine for 2 weeks and I love this thing. I am a 3 to 4 cup a day coffee drinker. I went to Singapore for several business trips and these machines are everywhere, most free of charge for coffee drinks. Needless to say I got hooked; I am now enjoying a large cup of coffee or cappuccino every morning on the way to the office. I find myself becoming a coffee snob and only like the coffee that comes from my new machine.

Pros:
Easy to use, Fast, Great tasting coffee, Price

Cons:
Machine is a little noisy, No seal on bean hopper

Would recommend to anyone, if you are looking for a real good cup of coffee !!

(Posted on 8/21/12)

Exactly What I Wanted

Review by
4.66666666666675
Quality
Price
Value

This turned out to be exactly what I wanted. I wanted to make a "Starbucks iced white mocha" each morning and this machine is the perfect way to do it. Wake up, press the on button (I power down the machine after use because I'm only making 1 or 2 a day). Gather the ice, chocolate sauce, and milk. By the time that's done the machine is ready so I hit the espresso button. Thirty seconds later I'm off to work, enjoying my beverage. With the automatic grinding and water tank it ends up being far easier and faster than making regular coffee (to say nothing of the better taste).

(Posted on 8/14/12)

what a steal!

Review by
45
Quality
Value
Price

I use the machine 2-6 times a day. The espresso or coffee is wonderful, and for the price, it can't be beaten. I wish the water tank were larger and the machine is fairly loud (watch a video review), but it makes a consistently good beverage, and as I said before, you won't find a cheaper machine of this caliber or quality.

Pros:
Easy To Use, Easy To Clean, Great Taste, Quick Brewing

Cons:
Small Water Container, Noisy

(Posted on 5/17/12)

great coffee, easy, no waste!

Review by
55
Quality
Value
Price

I love this machine!

Pros:
Easy To Use, Great Taste, Easy To Clean, Quick Brewing, Large Water Container

Cons:

(Posted on 5/4/12)

Will pay for itself

Review by
45
Quality
Value
Price

I have bought 2 of these refurbished units in the past 2 months, one for work and one for home. They are my first superautomatics, and I couldn't be much happier. I drink 4-5 espressos or lattes a day, and 3 of my colleagues are hooked already.

My only complaint is that the panarello doesn't seem to draw any air through the very small air port at the top. It behaves like the steam wand of my simple Krups steam espresso maker when the air port gets clogged up. Plenty of steam, but very little foam, and a slightly annoying whine, though its not too loud. The o-ring in both units I received seem to be slightly large, so I wonder if the refurbishing technician is using a larger replacement o-ring than the stock, which could completely block the air flow.

Other than that, which is a very minor objection, this is a fabulous machine. Easy to use, easy to clean, and it makes wonderful espresso and lattes. It also doesn't take up any more space than my separate burr grinder and Krups steam espresso machine, and makes a much better cup. I have cut my trips to the local coffee shop in half, which will save me as much as these cost pretty soon. I would give it 4.5 stars if that were possible.

Pros:
Quiet, Quick Brewing, Easy To Clean, Easy To Use, Great Taste

Cons:

(Posted on 4/29/12)

Great value for the money!

Review by
35
Quality
Value
Price

This replaced our Vienna Deluxe that gave up the ghost. Features are pretty much the same. We had to call the support team when we first got it to fine tune the machine. It seems a little more picky about oily beans than the Deluxe was. It seems louder too. Overall though, for the [$] refurbished price I can't complain. My wife and I drink a ton of coffee daily and it's nice to push a button and have it ready in less than a minute. Support team has been polite and helpful with any questions I've had. Looking into buying something similar for my parents soon.

Pros:
Quick Brewing, Easy To Use, Easy To Clean

Cons:
Noisy

(Posted on 4/25/12)

great product, amazing customer service

Review by
55
Quality
Value
Price

great customer service, when I received my expresso maker the water container was broken, i assume from shippement, coffee gear sent me an other one the next day.
the coffee maker makes great coffee, Im really satisfied by the product, I spent days looking at all the reviews online and this item was the one customers enjoyed the most, and it definitely did. It was worth my time looking online at the reviews.

Pros:
Easy To Use, Great Taste, Easy To Clean

Cons:
Noisy

(Posted on 4/17/12)

Aleck

Review by
55
Quality
Value
Price

This is the least expensive super-automatic espresso, but you don't compromise much. One button push espresso does not get any better than that. I got a refurb from this site, the first one did not work, but the company was very quick to replace it. The second one has been great for a year now.

Pros:
Easy To Use, Large Water Container, Great Taste, Quick Brewing

Cons:

(Posted on 12/20/11)

Love my Vienna Plus

Review by
45
Quality
Value
Price

A great machine

Pros:
Easy To Use, Great Taste, Easy To Clean

Cons:
Noisy, Small Water Container

(Posted on 12/18/11)

Expresso

Review by
45
Quality
Value
Price

I also own a much more expensive Expresso maker. This one we bought for the beach house and it makes a very nice cup. In fact, I can't tell the difference between this Expresso and the more expensive one. I don't know yet about reliability, ( too new). It seems a little more plastic but time will tell on that issue.

Pros:
Quick Brewing, Large Water Container, Great Taste, Easy To Clean, Quiet, Easy To Use

Cons:

(Posted on 11/28/11)

Starbucks just lost a customer :)

Review by
55
Quality
Value
Price

I used to be at Starbucks every morning for my triple shot of espresso; not anymore! The new espresso maker already paid itself not to mention that now I can get a more flavored coffee at home rather than spending $ and time to go to Starbucks. I am far from a casual coffee drinker and this machine lives up to its reviews without a doubt.
I cannot imagine a better way to start your day than a triple espresso full of coffee cream that fills your sense with its aroma ...can you?

Pros:
Easy To Use, Large Water Container, Great Taste, Easy To Clean, Quick Brewing

Cons:
A little too noisy

(Posted on 11/2/11)

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