Seattle Coffee Gear strives to provide excellent service and makes its best effort to meet the timing commitments detailed in this policy. Please thoroughly review this so that you know what to expect regarding receipt of your order with us.
We ship to all 50 United States and ship some items internationally via our partner, Bongo (restrictions apply). We are able to ship some items to APO/military addresses but weight restrictions may apply and orders must be placed over the phone and not online.
We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.
Free or bonus items included with purchase may be substituted with other items of similar value as necessary and will be shipped using the lowest cost means available.
We will post tracking numbers to your order at the time of shipment or as soon as they are available.
If your order is processing and you need to change the shipment address, a redirect fee of $11 may apply.
If you elect to refuse the delivery of the items you ordered from Seattle Coffee Gear or return items without requesting a RMA (Return Merchandise Authorization), a 20% restocking fee plus original shipping charges will be billed to the card on file.
Free Shipping Terms - Delivery within 5 - 9 Business Days
Free shipping is available on orders over $49 to any address in the contiguous United States. Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. You may select from faster shipping methods during checkout. Orders placed with free shipping are processed between 24 - 48 hours after order placement.
Paid Shipping Terms
Orders placed with express service selected (USPS, Expedited Ground, 3-day, 2-day or Overnight) before 4PM Pacific Time that are fulfilled from our Seattle warehouse will ship same business day; those placed on Saturday or Sunday will ship next business day. Merchandise shipped directly from the manufacturer require 1 business day processing time. Please note that all shipping windows refer specifically to business days, not calendar days.
The customer is responsible for all freight charges on commercial machine shipments.
Timing of Your Shipment
You are responsible for choosing the appropriate shipping method in determining the timing of your delivery. For guaranteed delivery by a specific date, you may need to choose an expedited shipping method. If you have any questions about the timing of your shipment, please contact us prior to placing your order. Some products are shipped directly from the manufacturer in order to save time and/or distance.
In general, shipping carrier estimates are best effort and not guaranteed. We have provided links to our carriers' policies below for your convenience:
Damaged, Missing, Defective or Malfunctioning New Merchandise Policy
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Items are carefully packaged to protect against damage during shipping. Please carefully inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process.
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement.
No tax is charged for orders shipped within the US and to an address outside of Washington State.