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Manufacturer Warranty Directory

Looking for information on your product's manufacturer warranty? This directory includes the most up-to-date details we have from manufacturers, including warranty duration, coverage notes and how to contact them for warranty support.

ADE Warranty Information

What it Covers:

ADE Pocket Scale

Length: 3 Years
Who Supports the Warranty: Frieling USA
Warranty Contact Information: Email Frieling Support Phone: 800.827.2582 or 704.329.5100
Eligible for SCG Extended Warranty? No


Ascaso Warranty Information

What it Covers: Ascaso equipment
Length: 1 Year
Who Supports the Warranty: Espresso 4 Home
Warranty Contact Information: 732-866-1781
Notes:

A common failure point on single boiler models is boiler burn out, which can occur if the boiler is not actively refilled with water. Unfortunately, this error is not covered under warranty, so please ensure that your boiler is regularly and properly refilled by steaming, purging and then brewing. Not sure how to do this? Watch Gail perform this process on the Ascaso Dream UP.

Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Auber Instruments Warranty Information

What it Covers:

PIDs (Proportional Integral Derivative Controllers)

Length: 90 days
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Baratza Warranty Information

What it Covers:

Grinders

Length: 1 Year
Who Supports the Warranty: Baratza
Warranty Contact Information: 877-701-2021
Notes: Baratza has excellent troubleshooting resources on their website. If you're experiencing an issue with your grinder, definitely look here first.
Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Behmor Warranty Information

What it Covers:

Behmor roasters, Behmor Brazen Brewer coffee maker

Length: 1 Year on roasters, 2 years on Brazen Brewer
Who Supports the Warranty: Behmor
Warranty Contact Information: Behmor online support
Notes: Please note that to receive warranty support, you must register your equipment with Behmor.
Eligible for SCG Extended Warranty? No
Can SCG Repair? No


Bialetti Warranty Information

What it Covers:

Bialetti stovetop coffee makers

Length: 1 Year
Who Supports the Warranty: Bialetti USA
Warranty Contact Information: 800-421-6290
Eligible for SCG Extended Warranty? No


Bodum Warranty Information

What it Covers:

Bodum coffee presses

Length: 1 Year
Who Supports the Warranty: Bodum
Warranty Contact Information: 800-232-6386
Notes: Glass components and carafes do not have a warranty against breakage, etc.
Eligible for SCG Extended Warranty? No


Bonavita Warranty Information

What it Covers:

Coffee makers and water kettles

Length:

- 1 Year (Variable Temperature Kettle)

- 2 Years (Coffee makers, standard electric and stovetop kettles)

Who Supports the Warranty: Bonavita
Warranty Contact Information: 855-664-1252 or email at info@bonavitaworld.com
Notes: Warranty covers manufacturer defects only. Carafes are not covered, unless they arrive with cracks or defects.
Eligible for SCG Extended Warranty? No


Breville Warranty Information

 

What it Covers:

Breville espresso machines, grinders and blenders

Length:

1 Year on New Equipment

6 month Manufacturer Warranty on Refurbished Models

Who Supports the Warranty: Breville USA
Warranty Contact Information: 866-273-8455
Notes: Please register your product with Breville for warranty support.
Eligible for SCG Extended Warranty? Yes (Excludes YouBrew)
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Coffee Bean Vac Warranty Information

What it Covers:

Coffee Bean Vac

Length: 1 Year
Who Supports the Warranty: Bean Vac
Warranty Contact Information: 866-713-1678
Eligible for SCG Extended Warranty? No
Can SCG Repair? No


Compak Warranty Information

What it Covers:

Compak grinders

Length: 1 Year
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Crossland Coffee Warranty Information

What it Covers:

Crossland espresso machines

Length: 2 Years
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? Yes
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


DeLonghi Warranty Information

What it Covers:

DeLonghi espresso machines, coffee makers and grinders

Length:

- 1 Year (Small espresso machines, capsule machines, coffee makers, grinders and other electronics)

- 2 Years (Superautomatic espresso machines)

Who Supports the Warranty: DeLonghi
Warranty Contact Information: 800-322-3848
Eligible for SCG Extended Warranty? Yes (Superautomatic espresso machines only).
Can SCG Repair? Yes (Superautomatic espresso machines only). Read more about our out-of-warranty repair services.


Espro Warranty Information

What it Covers:

Espro tampers, frothing pitchers and french presses

Length: 1 Year
Who Supports the Warranty: Espro
Warranty Contact Information: 604-366-3392 or email at info@espro.ca
Notes: Please note that Espro will repair calibrated tampers, have replacement filters and shafts available for presses, and will replace pitchers and Dillinger tampers if they are deemed defective and still covered by warranty.
Eligible for SCG Extended Warranty? No


Hario Warranty Information

What it Covers:

Pour over coffee makers and grinders

Length: 1 Year
Who Supports the Warranty: Sungarden Tea
Warranty Contact Information: 626.202.0323
Eligible for SCG Extended Warranty? No


Hottop Warranty Information

What it Covers:

Hottop roasters

Length: 1 Year
Who Supports the Warranty: Hottop
Warranty Contact Information: Email Hottop at hottop@hottopusa.com
Eligible for SCG Extended Warranty? No
Can SCG Repair? No


Handpresso Warranty Information

What it Covers:

Handpresso portable espresso maker

Length: 1 Year
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? No


Ilsa Warranty Information

What it Covers:

ILSA stovetop espresso makers

Length: 30 days covering manufacturer deffects
Who Supports the Warranty: European Gift
Warranty Contact Information: 914-664-3448
Eligible for SCG Extended Warranty? No
Can SCG Repair? No


Izzo Warranty Information

What it Covers:

Izzo espresso machines

Length: 2 Years
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? Yes
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Jura Capresso Warranty Information

What it Covers:

Jura and Capresso espresso machines, coffee makers, tea makers, grinders and milk frothers

Length:

- 1 Year (Refurbished Jura-branded equipment, all Capresso-branded equipment)

- 2 Years (New Jura-branded superautomatic espresso machines)

Who Supports the Warranty: Jura
Warranty Contact Information: 800-767-3554
Notes: Capresso-branded equipment is often replaced rather than repaired during the warranty period, whereas Jura-branded superautomatics have a repair process managed directly by the company (located on the East Coast of the US).
Eligible for SCG Extended Warranty? No
Can SCG Repair? No


Klean Kanteen Warranty Information

What it Covers:

Water and coffee Kanteens as well as coffee caps

Length: 1 Year
Who Supports the Warranty: Klean Kanteen
Warranty Contact Information: Klean Kanteen's warranty claim form
Notes: If you receive any Klean Kanteen items with manufacturing defects such as a pinhole leak, a split weld, damages from transit etc., Klean Kanteen will be more than happy to replace them.
Eligible for SCG Extended Warranty? No


Krups Warranty Information

What it Covers:

Krups espresso machines and coffee makers

Length: 1 Year
Who Supports the Warranty: Krups USA
Warranty Contact Information: 800-526-5377
Notes: If a product is proved to be defective, Krups will repair or replace the machine with no charge to the customer.
Eligible for SCG Extended Warranty? No
Can SCG Repair? No


La Cafetiere Warranty Information

What it Covers:

La Cafetiere French presses, tea swizzles and cups

Length: 1 Year
Who Supports the Warranty: La Cafetiere
Warranty Contact Information: 206-297-6170 or email at customerserviceus@lacafetiere.com
Eligible for SCG Extended Warranty? No


La Marzocco Warranty Information

What it Covers:

La Marzocco espresso machines

Length:

- 2 Years (GS/3)

- 13 months (All other models)

Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email at warranty@seattlecoffeegear.com
Notes:

The GS/3 is eligible for SCG's standard warranty service and support. Read more about what's covered.

All other models are covered by a limited commercial-class warranty, which includes parts only and assistance with coordinating on-site repair services. Please discuss with your commercial sales rep for more information.

Eligible for SCG Extended Warranty?

Yes (GS/3 only).

Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


La Pavoni Warranty Information

What it Covers:

La Pavoni espresso machines

Length: 1 Year
Who Supports the Warranty: European Gift
Warranty Contact Information: 914-664-3448
Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


La Spaziale Warranty Information

What it Covers:

La Spaziale espresso machines

Length: 2 Years
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? Yes
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Macap Warranty Information

What it Covers:

Macap Grinders

Length: 1 Year
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Mahlkonig Warranty Information

What it Covers:

Mahlkonig grinders

Length: 1 Year
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Mazzer Warranty Information

What it Covers:

Mazzer grinders

Length: 1 Year
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


MyPressi Warranty Information

What it Covers:

MyPressi portable espresso maker

Length: 1 Year
Who Supports the Warranty: MyPressi
Warranty Contact Information: 408-770-8508 or email at support@mypressi.com
Notes: Requires original proof of purchase for verification.
Eligible for SCG Extended Warranty? No


Nesco Warranty Information

What it Covers:

Nesco Coffee Bean Roaster

Length: 1 Year
Who Supports the Warranty: Nesco
Warranty Contact Information: 800-288-4545


Nespresso Warranty Information

What it Covers:

Nespresso espresso machines and milk frothers

Length: 1 Year
Who Supports the Warranty: Nespresso
Warranty Contact Information: 800-562-1465
Notes: Nespresso's excellent service includes a loaner machine of the same type sent to you with the return label for broken equipment. Once your machine is repaired, it is returned and includes a label to return the loaner.
Eligible for SCG Extended Warranty? No
Can SCG Repair? No


Nuova Simonelli Warranty Information

What it Covers:

Nuova Simonelli espresso machines and grinders

Length:

- 2 Year (Parts and labor on all home espresso machines and grinders)

- 2 Year (Parts limited warranty for all commercial machines and grinders)

- 1 Year (Standard SCG labor warranty for all commercial machines and grinders)

- Variable (See below)

Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes:

Commercial class espresso machines have several different service plans available from which you may select during order placement. Please speak with your commercial sales rep for details on coverage duration, service level and individual policies.

Eligible for SCG Extended Warranty? Yes (Oscar and Musica models only).
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Pasquini Warranty Information

What it Covers:

Pasquini espresso machines and grinders

Length: 2 Years
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? Yes (Espresso machines only)
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Quick Mill Warranty Information

What it Covers:

Quick Mill espresso machines

Length: 2 Years
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? Yes
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Rancilio Warranty Information

What it Covers:

Rancilio espresso machines and grinders

Length:

- 2 Years (Silvia and Rocky)

- 1 Year (Commercial-class machines and grinders)

Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes:

The Silvia and Rocky are eligible for SCG's standard warranty support and service. Learn more about what's covered.

All other espresso machines and grinders are covered by a limited, commercial-class warranty. For more information on service and support, please discuss with your commercial sales rep.

Eligible for SCG Extended Warranty? Yes (Silvia only).
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Rocket Espresso Warranty Information

What it Covers:

Rocket Espresso machines

Length: 2 Years
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? Yes
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Saeco Warranty Information

What it Covers:

Saeco espresso machines, coffee makers and grinders

Length: 1 Year
Who Supports the Warranty: Saeco
Warranty Contact Information: 800-933-7876
Eligible for SCG Extended Warranty? Yes (Espresso machines only).
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


SCG Refurbished Machine Warranty Information

What it Covers:

SCG's Certified Refurbished Equipment

Including Saeco, Rocket, Rancilio, Francis Francis Refurbished Equipment

Length: 6 months
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Eligible for SCG Extended Warranty? Yes
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.


Technivorm Warranty Information

What it Covers:

Technivorm coffee makers

Length: 5 Years
Who Supports the Warranty: Technivorm USA
Warranty Contact Information: 1-855-662-2200
Eligible for SCG Extended Warranty? No
Can SCG Repair? No