Frequently Asked Questions
Learn more about which machines we service and what to do if you want your machine repaired by Seattle Coffee Gear.
- Which machines do/don't you repair?
We are an authorized repair and maintenance center for the following manufacturers: Ascaso, Baratza, DeLonghi, Compak, Crossland Coffee, La Marzocco, La Spaziale, Mazzer, Macap, Mahlkonig, Nuova Simonelli, Pasquini, Quick Mill, Rancilio, Rocket Espresso, Saeco and Solis.
We currently cannot repair machines from the following manufacturers: Breville, Cimbali, Cuisinart, Expobar, Francis Francis, Gaggia, Isomac, Jura, Kitchenaid, Krups and Vibiemme.
- What do I do if my machine is still under warranty?
Find out if your machine is still under warranty and, if so, who to contact by reviewing our Manufacturer Warranty Directory.
- How do I have you repair or tune-up my machine?
If you are local to the Seattle area, please bring your machine to our retail location. The crew there will check it in and if there are service techs available, you will receive a diagnosis, cost estimate and estimated time for repair on the spot. If they are unavailable, you'll receive that information within 2 business days.
If you are not local to the Seattle area and would like to ship your machine to us for repair, please fill out the form below and we'll respond via email with a Repair Authorization (RA) number and instructions on how to ship your machine to our repair center.
If you need to ship your machine to us for repair or tune-up but don't have the original box, check out our tips on packing up your machine for shipment so it will arrive to us damage-free.