Barista Snapshot: Bethany at The Fresh Pot
Who: Bethany Hargrove, Barista
Where: The Fresh Pot, Portland, Oregon
We met you at the Coffee Fest Latte Art World Championship Open in Seattle last month. What’s it like competing?
Full disclosure: I only started competing this year. My first throwdown was last July. Competing is honestly kind of weird. It's not really a replication of how latte art works in the cafe environment, but it's so much fun. I love the chance to jam with other coffee people, talk (really enthusiastically) about great coffees and latte art techniques and espressos. Eighty percent of why I love competing is to hang out with coffee folks. The other twenty percent is, well, who wouldn't love a giant rock-paper-scissors tournament but with milk and espresso?
What was the first coffee drink you remember tasting?
The only coffee in my house as a kid was swill (sorry dad,) so I didn't really try coffee when I was young. I remember drinking sugary/milky drinks from Dutch Bros drive-throughs with my sister, but I didn't really start drinking coffee in earnest until I started working with it in 2010.
What do you drink now at home?
When I'm just brewing for myself, I usually use a Kalita Wave with whichever delectable coffee I happen to have at the time (I'm particularly fond of juicy or citrusy coffees). If I'm sharing with my roommate or friends, the Chemex is my standby. I also have an AeroPress and a French press on hand in case the mood should strike me.
What do you drink at work, if different?
Everything! I love espresso. You can't get more beautiful than the purity of a well extracted shot. But I also drink cappucinos, Americanos, pour overs, drip, you get the idea. Whatever fits my mood!
What’s cool about the Portland coffee scene?
In brief, the people. Portland has such a huge diversity of people in the coffee scene, from guys who've been slinging shots at Stumptown for a decade, to folks who've transplanted here from cities without good coffee for the sake of the coffee, to people who've been building relationships with coffee farmers, and everyone in between. Most people are really fun to hang out with, and obsessed with quality. I'm honored to be a part of such a brilliant community, honestly.
What are your thoughts on quality versus customer service skills?
As a friendly barista in Portland, a town (apparently) famed for bad customer service, I have encountered two very distinct attitudes: One, people assume that if someone is friendly, they don't know how to make fantastic coffee; and two, people will avoid somewhere they perceive as snobby, willingly sacrificing quality for friendlier service. I don't think it's too much to ask for baristas to be friendly and skilled! Even the most delicious espresso in the world isn't any fun if the barista isn't willing to talk to you about it, and even the friendliest cafe experience in the world is no fun unless the espresso is delicious. And really, I consider my customer service skills to be equally as valuable as my coffee skills. Knowing how to read people and give them exactly the level of service they need and expect is hard, and just as much of an art as extracting delicious espresso.
Do you ever judge people by the drink they order?
I try really hard not to, but when someone orders a decaf at 9am...
If you could teach people one thing about coffee (or latte art), what would it be?
It's worth it to invest some money in your coffee experiences -- both beans and gear! But don't necessarily assume that more expensive always equals better. Talk to your baristas, and your roaster if possible. Find out what's delicious, and get a good home brewing set up! It's worth every single penny.
The Fresh Pot in Portland, Oregon has three locations and if you're lucky you will run into Bethany at one of them. She's been pulling shots with them for a year and a half. Bethany can also be found competing in organized latte art competitions around the Northwest.photos by Megan O'Connell