maintenance

  • Tune Up For What: DeLonghi Magnifica ESAM3300 Espresso Machine Water Light Issue

    We’ve heard from new owners of the DeLonghi Magnifica ESAM3300 Espresso Machine that there is an issue with the machine registering the water in the tank. We’ve tested it out and figured out the problem for you!

    Turns out, most of the time it’s a little problem with the wiring in the back (don’t worry, it’s an easy fix). Grab a screwdriver and flat head and watch this quick and easy guide on how to fix the DeLonghi Magnifica!

    For more videos on tuning your machines, subscribe to our YouTube channel!

    If you're experiencing problems with your machine, feel free to contact our support team:

    • Hours: Monday - Friday, 7am - 6pm | Saturday - Sunday, 9am - 6pm (pacific)
    • Phone: toll free - 866-372-4734 | 206-774-3164
    • Email: support@seattlecoffeegear.com
  • Morning Maintenance: Saeco Brew Unit Care

    Saeco Brew UnitThe superautomatic. Espresso at the touch of a button. But what is doing all the work? How does this machine keep spitting out delicious espresso?!  The brew unit of course! Each brand has it's own design, but they all do the same thing (make you coffee!).

    The Saeco Brew Unit is easy to care for if you know what to do. So in this Morning Maintenance video, we asked Gail to show us how to properly clean the Saeco Brew Unit off of a Exprelia Evo. But these tips are good for any Saeco Superautomatic espresso machine!

    As with any espresso machine, the best form of maintenance is preventative. By cleaning and tuning up your machine as needed you will find your machine will work better, longer! Which of course means more coffee and who can say no to that?!

    Watch the Morning Maintenance video below to see the best tips and tricks in caring for your Saeco Brew Unit. Have any questions? Leave them in the comment section on YouTube!

     

     

  • Morning Maintenance: CC1 General Maintenance Tips

    An espresso machine is a lot like a car. If you keep up on your oil changes and tire rotations, it is going to last a whole lot longer. But don't worry, you won't need to bring your espresso machine into a mechanic for the tune up! You can do so in the comfort of your own home.General Maintenance Tips CC1

    Below are our general maintenance tips for the Crossland CC1, but a lot of this information can be used on any single boiler machine. Of course it is best to consult your specific machines instruction manual   but feel free to follow along!

    The best thing you can do for your machine is to use filtered water. By using filtered water you cut back on the amount of descaling you will need to do, which is good for everyone involved. (It can take a while to go through the whole descaling process!)

    Backflushing is another important step to a healthy machine. Coffee has oils, and those oils like to go everywhere! Over time, those oils will build up and can change the flavor of your shots or even create a clog. Watch the video below to see Gail demonstrate how to properly backflush the Crossland CC1.

    After each brew session, it is best to wipe down the machine immediately. Especially the steam wand if you steamed some milk. Any milk residue that is left on the wand after steaming will burn, and be very difficult to remove later. In addition to the unsightly burnt milk, the wand can also siphon milk back up and into the boiler as it cools. And milk in the boiler is never a good thing (and can cost a lot to repair)!

    Those are our general maintenance tips for the Crossland CC1, be sure to watch the full episode of Morning Maintenance below. If you found this video helpful, subscribe to our YouTube channel for videos just like this!

     

  • Morning Maintenance: Rocket Machine Care

    Rocket EspressoToday on Morning Maintenance, Gail takes a look at the Rocket Espresso lineup. Each of the machines by Rocket Espresso should be cared for in the same manner. So whether you have an R58 or a Premium Plus model, it is best to follow the following general maintenance tips!

    As you can see, a lot of the maintenance is easy to do. All it takes is a little up keep day by day in order to avoid many issues. And remember, its never too late to start good machine care!

    Have you subscribed to our YouTube channel yet? You can do so by clicking here. By subscribing you will continue to get all of these informative videos!

  • Morning Maintenance: How To Descale A Rancilio Silvia

    Descale SilviaIf you own an espresso machine you have probably heard that you
    need to descale your machine. But what is descaling and how do you do it?

    Descaling is the process of removing deposit build up from the inside of your espresso machine. This deposit build up is caused by minerals in your water supply. All water has tiny amounts of minerals and over time they attach and build up. Much like cholesterol plaques build up inside arteries!

    So the first step to descaling begins before the scale can build up! Using filtered water in your espresso machine is key, as you don't want to be descaling all the time. But when the time comes, following the steps demonstrated by Gail will have your machine up and running in no time.

    Watch the full Morning Maintenance video below to find out how to descale your Rancilio Silvia.

    Did you find this video helpful? Yes? Then you should subscribe to our YouTube channel for more of our videos!

  • Crew Review: Jura Cleaning Products

    Jura Cleaning ProductsI clean. You clean. We all clean our Jura Machine! Thank you, thank you, I will show myself out now.

    If you can't tell already, I am here today to talk to you about the Jura cleaning products! Because we all know that dirty espresso machines make bad espresso, and we won't have that! All of Jura's machines conveniently use their cleaning products, which makes the cleaning process easy to handle.

    First up on the maintenance tasks is going to be replacing the water filter. It is best to do this every couple of months or more frequently if your water is particularly hard. To find the proper replacement all you need to do is match the color of the cap, either clearyl blue or white. You can learn more about this process in the Ask Gail video found here.

    You will also need to clean your milk frother regularly to insure freshly frothed milk and zero clogs! Using the Milk Frother Cleaning Liquid is easy, just dilute and soak your equipment overnight. The cleaner is designed to eat up all the milk proteins leaving you with a squeaky clean frothing system.

    Descaling is also something you will need to do in order to keep your machine in tip top shape. Scale is essentially a mineral build up, much like plaque in an artery. Using the Decal Tablets will rid your machine of the build up and add life to your machine.

    Watch the video below to learn more about how to use these products!

     

     

  • Ask Gail: Superautomatic Espresso Machine Care

    Superautomatic espresso machine careWe all love our superautomatic espresso machines. And why wouldn't we? They make us our espresso drinks with just a push of a button and for that we are grateful. Superautomatics are so good at what they do that we sometimes forget that they too need a little love and attention every so often.

    So we asked Gail to give us a run down on what we should be doing to keep the espresso flowing morning after morning.

    Watch this new installment of Ask Gail to find out the steps to proper superautomatic espresso machine care.

     

     

     

  • Tech Tips: How to Replace the Bean Hopper on a Rancilio Rocky

    Rancilio RockyCoffee enthusiasts will rejoice when they discover how much control they can have over their grind when they use the Rancilio Rocky coffee grinder. It is no wonder that this machine is one of the most recognized names in the industry. In addition, the Rocky won’t look bad on your counter and it is made to last. However, just as with any other coffee equipment, if you don’t take good care of your grinder and keep up on its maintenance, your Rocky won’t stay looking beautiful forever. If you do make the mistake of falling behind on your machine’s maintenance and your bean hopper starts looking more green than blue, you do have the option of replacing it. In case your wondering, the reason your hopper has changed color isn’t a trick, it is because coffee oils and residue have built up on the plastic and stained the hopper. Discoloration is not the only reason for replacing your hopper. You may also want to replace your hopper if it is really old or has gotten damaged during shipping.

    Once you’ve decided to replace your bean hopper on your grinder, the process isn’t overly complicated, but it does involve a couple of steps. Keep in mind that while you’re replacing the bean hopper on your Rancilio Rocky is also a great time to complete a grinder service on the inside of your machine. This will allow you to clean up any stale coffee grounds and residue that have built up inside your grinder that can cause your coffee to taste off or even damage your machine.

    While the replacement hopper does come in a kit that includes directions for installation, a stopper, screws and a sticker, the instructions are not incredibly clear, so we have broken them down to make them a bit easier to consume. Better yet, you can use this process to replace the bean hopper on both the doser and doserless versions of the machine, so it doesn’t matter which model of the machine you own.

    Watch as Jeremiah guides Brendan through the process step by step. If you’re still feeling nervous, just know that this was also Brendan’s first time completing this swap, and he completed the task without any major hang-ups. If Brendan can replace the bean hopper on a Ranicilo Rocky grinder, so can you!

    Tech Tips: How to Replace the Bean Hopper on a Rancilio Rocky

  • Tech Tips: Cleaning and Maintaining a Drip Coffee Maker

    Cleaning and Maintaining a Drip Coffee MakerHere at SCG, we discuss the importance of taking care of various espresso machines and coffee accessories quite a bit. So, imagine our surprise when it came to our attention that we had yet to cover cleaning and maintaining a drip coffee maker. Although we use these machines every day, it seems that they are so easy to use that we tend to forget that they need maintenance too. Once we realized we were remiss in our ways, we set out to remedy the situation as soon as possible. We took stock of our machines, and realized that the much-loved Technivorm Moccamaster in our break room was overdue for a cleaning. Thus, we temporarily borrowed this little dude to return it to its shinning glory.

    The first step in maintaining your drip coffee maker is making sure to descale from time to time. Technivorm recommends using Urnex’s Dezcal Coffee/Espresso Machine Descaler, so we used it for our descaling process, but it is a good idea to check with the manufacture of your particular machine to see what they suggest. To descale, simply mix the descaler with hot water and fill up the water tank with the mixture. When you turn the machine on, the mixture will be pulled through the water path of the machine and clear put any scale that has built up. Once you have finished descaling, make sure to run two cycles of just plain water through your machine to rinse out all of the descaling solution.

    After you have descaled your drip coffee maker and rinsed it free of solution, the third, and final, step in this maintenance process is to give your machine a good cleaning. To do so, soak all parts of the machine that come into contact with coffee residue in Cafiza. Generally speaking, these pieces are the coffee pot, coffee pot lid, brew basket lid, water tank lid, spray arm and brew basket. Let all of this gear soak for about 5-10 minutes, then give it a rinse and wipe it down. You also may want to dip a rag into your Cafiza solution and give the outside of the water tank, heating plate, stand, etc. a good wipe down to get your coffee maker extra clean.

    One important thing to keep in mind is that while descaling a drip is easy, it doesn’t mean should do it all the time. Generally most manufactures will have a recommendations for often you should descale, so it’s a good idea to consult your manual or local service center for advice before you start the descaling. To learn more about how to clean and maintain your drip coffee maker at home, watch Brendan take us through the process in this video.

    Tech Tips: Cleaning and Maintenance for Your Drip Coffee Maker

  • Tech Tip: Your Boiler on Milk

    When it comes to suffering home espresso machines, our repair technicians have seen it all. From clogged brew screens to burnt out heating elements, there are a variety of ways people unintentionally use and abuse their machines. The unfortunate part is, many of these issues could have been prevented, had the owners known about them and completed some simple espresso machine maintenance. Just following a few easy steps could have saved the owners a lot of money and time away from their precious machine. Of course, just as many homeowners don’t expect some of the worst disasters (such as burst plumbing or leaking roofs) to happen to them, many espresso machine owners hope that they will be able to avoid common problems as well.

    The reality is that even if you have a top of the line machine, wear and tear from frequent use will require that you give it a little extra TLC from time to time. Usually this involves giving the machine a weekly cleaning and doing an annual tune-up. If you don’t follow these tips, it is likely that eventually you will encounter a few problems. Costly repairs or replacements are not myths, and they can happen to you.

    Still not convinced? Check out what happened to the heating element and boiler inside a Nuova Simonelli Oscar when the steam wand wasn’t removed from the milk frothing pitcher when the machine was turned off and properly cleaned.

    espresso machine maintenance

    All of the brown clumpy stuff coating the walls of this boiler is milk that got sucked inside it due to the steam wand not being removed from the milk frothing pitcher and opened up after each use; it baked and rotted! The two brown strands hanging off of the white and metal valve are also strands of milk, and should not be there.

    milk_boiler_02

    As you can see, the boiler on the left overheated, blackened and even cracked due to the milk buildup inside. The boiler on the right is what a normal, or “healthy,” boiler should look like – nice and clean.

    heating_element02

    The heating element for this machine, on the left, has also gotten burnt out, blackened and corroded. Again, the heating element on the right is how one should look.

    Unfortunately, once a boiler has gotten to this stage it has reached the point of no return and must be replaced in order to get your machine up and running again. In some instances you may even be out of luck and have to get an entirely new machine.

    However, there are a few easy tips you can follow to avoid winding up in this situation. If you have a heat exchanger machine like the Oscar above, make sure to open the steam valve on your machine every time you turn it off and it cools down. If you don’t, a vacuum is created and the left over milk in the steam wand is sucked up into the boiler. On the other hand, if you have a single boiler machine, such as the Rancilio Silvia, the best way to avoid this problem is to run water out of your steam wand after each use so you don’t create a vacuum in the boiler.

    The next time you consider saving flushing out your steam wand for “later,” remember these images and cautionary tale. Clean your steam wand after each use and do a more thorough cleaning of the machine once a week. If a wet cloth isn’t strong enough to cut through the grime, try using a liquid or powder espresso machine cleaner. If your machine has any removable parts, you should take them off for cleaning as well. For instance, if your machine has a panarello, you should remove it and soak it in a solution like Rinza. This will rid it off any milk that has built up inside the panarello as it can get sucked into the boiler. If you follow these simple steps, your espresso machine will likely run well and continue to produce tasty drink for years to come. If you are kind to your espresso machine, it will be kind to you.

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