Breville Dual Boiler BES920XL Espresso Machine


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  • – True Prosumer Machine
  • – Two Stainless Boilers
  • – Brushed Stainless Case
  • – Adjustable PID
  • – Auto-On Timer
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$233.91 of free extras with purchase!

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Breville collected the comment cards and heard the outcries, but we know you provided a polite suggestion. They artfully responded by introducing the new, updated Breville Dual Boiler. Now you can enjoy brewing and descaling in the comfort of your own home. You no longer need to take your machine to the pros for a simply cleaning, which saves you time, effort and possible maintenance fees. Need I say more?

Features and Functionality

  • Additional Upgrades - You are now able to adjust the steam boiler temperature at a range of 265ºF – 285ºF, adjust shot length and receive a snazzy dose trimming tool as one of the included accessories.
  • Pulse Pre-Infusion - The 15 bar pump first pulses to expand the grinds before extraction begins, providing a balanced espresso shot.
  • Programmable Options - Enjoy customizing your perfect cup at the perfect time of day by programming the shot volume and temperature, auto start, clean cycle and clock.
  • Advanced Options - If you can’t get enough customization in your life, the advanced options allow you to customize pre-infusion length and power, steam temperature, machine audio, maintenance alerts and temperature units as well as water hardness and shot length. Phew! Now that’s some customization!
  • Love at First Sight - This upgraded machine features many of the things we already love about the previous model: Dual stainless steel boilers and Italian pumps for simultaneous shot extraction, milk frothing and optimal pressure. Heated group head for maintaining thermal stability and an electronic PID for temperature control. And lets not forget the backlit LCD, espresso shot clock, pressure gauge, hot water spout, hidden drop down swivel foot and 360º swivel steam arm.
  • Gold Standard - The Dual Boiler meets four key elements: Limiting maximum extraction pressure, low pressure pre-infusion, consistent extraction temperature and simultaneous extraction and frothing.
  • Longer Manufacturer Warranty - This updated version comes with a 2 year limited product warranty, versus the one year warranty offered on the previous model.
  • Muscle Up! - With grounds tamped and ready for extraction, the portafilter requires a little more muscle to lock in place.
How Does it Compare? This updated version of the Dual Boiler has the same overall functionality of the previous model, but with adjustable steam boiler temperature and in home descaling. The Breville Dual Boiler weighs approximately 30 pounds.


Model Number BES920XL
Manufacturer Breville
Width 16.25 inches
Depth 15.00 inches
Height 15.00 inches
Watts 1700W
Volts 120V
Programmability PID, Pre-infusion, Shot Time
Case Material Brushed Stainless Steel
Boiler Material Stainless Steel
Cup Clearance 4 inches
Boiler Volume Espresso Boiler: 0.3L (10 ounces) | Steam Boiler: 0.95L (32 ounces)
Reservoir Size 84 ounces
Solenoid Valve Yes
Cup Warmer Yes
Portafilter Size 58mm
Available Portafilters Bottomless, Pressurized and Non-Pressurized
Warm Up: Brew Time 8 minutes 20 seconds
Warm Up: Steam Time 8 minutes 20 seconds
Boiler Design Double Boiler
Water Sources Reservoir/Internal Tank
Auto Shut Off Yes
Auto On Yes
Pre-Infusion/Aroma Yes
Material Stainless Steel


Browse 54 questions and 109 answers
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What would you recommend, BES920 or Nuova Simonelli Oscar II?
leo t on Aug 2, 2016
Breville Dual Boiler BES920XL Espresso Machine
Breville Dual Boiler BES920XL Espresso Machine
Nuova Simonelli Oscar II Espresso Machine
Nuova Simonelli Oscar II Espresso Machine
Best Answer: I have owned both and settled on the Breville. While there's a lot of threads and online forums with incredible amounts of detail, I'll just say I spent hours watching mods/hacks and retooling videos for the simonelli and ultimately found it highly variable in it's shots. I haven't done as deep a dive into the Breville, but it's such a pleasure to use and makes very good espresso that after 6 months of use I have no regrets. I will say the shot volume with the pre-programmed buttons is not precise enough to use for volumetric rather than timed shots. When I'm seriously dialing in my beans, I pull shots on a scale and the machine simply doesn't pass 50ml reliably (could be 38, could 64, and that's too large a difference to control other variables...). As such I just use the manual button. The hot water feature is great for heating the basket or making americano, but you won't be eliminating a hot water kettle for tea.
Reply · Report · Mischka G on Aug 2, 2016
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Hello I am really interested in the BES920 but I have two major concerns: (1) what is the reliability of this unit (i.e., does it break a lot as stated in some reviews online) relative to the Silvia or a Giotto, and (2) has Breville fixed/addressed the alleged leak issues around the brew head, connection of the hot water pipe to the machine, and around the steam wand bolt? Sorry for the direct questions but it's a big investment and I have some concerns. Thank you!
Mauro L on Dec 13, 2014
Best Answer: We've been very happy with this model! The BES920XL has only been out for a little over a year, but we've found that it seems to be very reliable. Due to some of the more plastic parts inside and because we don't have the history on it like we do with the Silvia or Giotto, I think there's the potential for it to not last quite as long, but we're talking years down the road, and I would certainly estimate about 6-8 years for a lifespan. We aren't aware of any recurring issues with the machine, so I would recommend contacting Breville directly to see if the issues you mentioned are common, were fixed, etc. Their number is 866-273-8455.
Reply (1) · Report · Stephanie AStaff on Dec 15, 2014
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What are the pros and cons of a pressure shot from the 920 vs a non pressure shot from the oracle?
John F on Sep 29, 2015
Breville Dual Boiler BES920XL Espresso Machine
Breville Dual Boiler BES920XL Espresso Machine
Breville Oracle BES980XL Espresso Machine
Breville Oracle BES980XL Espresso Machine
Best Answer: When using the pressurized portafilter that's available on the Breville Dual Boiler BES920XL, you're able to use pre-ground coffee or freshly ground coffee. Since the basket itself is building to the proper pressure before dispensing the coffee, you'll find a good shot, but it will typically be quicker than the ideal 20-30 seconds. It will not be the best quality, but that's also because you're not putting in the additional effort to ensure that your grind is fine tuned to producing the timing of shot to achieve the best quality. It will be a decent shot, and allows you to use pre-ground coffee or a grinder that possibly doesn't have the right consistency or range to accomplish dialing it in for a non-pressurized filter basket.

A non-pressurized filter basket (whether it's from the Oracle or the Dual Boiler) requires a bit more time and experimentation to find the right consistency to achieve the ideal 20-30 seconds. It is very important to ensure that you have a nice high quality grinder to pair with the machine, and make sure that you're finding just the right setting to ensure that 20-30 second shot timing. Once you've dialed in the grinder, you'll find that you can accomplish a higher quality shot. It will take more patience and effort to find the right settings, especially if this is is a new endeavor, but the possibility is there for a much higher quality shot.
Reply · Report · Miranda GStaff on Oct 6, 2015
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I see be getting 4 oz when I select the 2 cup shot using 18 grams of coffee and my pressure only goes to about 5 - 6. I use the Rocky grinder with a setting about 12. Any thoughts?
Ed C on Jan 2, 2017
Best Answer: try grinding your beans finer: more like a powder--but just barely, rather than having any discernible flakes. Yet if it is too much like a powdered cocoa, it is probably too fine and you won't get any water through it. if you believe your grind is good, slightly increase the amount of coffee in the filter, and tamp a little tighter. (When you tamp, try having just enough coffee in the filter so that you can just see the top edge of the the stainless steel base of the tamper.) Make sure the brew head and seal is clean of any old grounds (Breville has a perfect little brush for this, but it comes with the grinder. Or you can order it on Amazon.) I also rub a tiny dab of olive oil around the edge of the filter each time to improve the seal, but it isn't really necessary. I like to hit a pressure of 9psi and keep the espresso stream syrupy. Run for 20-30 seconds for 1oz. (I usually go for 25-35 seconds, but I also have my pre-brew set to 10 seconds, rather than the default 7seconds. I also have the temp set at 200º )
Reply · Report · Julie d on Jan 5, 2017
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If I order this in the Cranberry version, is the casing still stainless steel in a cranberry color?
Ryan T on Mar 18, 2014
Best Answer: The colors, Black Eclipse and Cranberry, of this Breville machine are painted steel (not plastic).
Reply · Report · Teri KStaff on Mar 20, 2014
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Will the steam wand allow one to heat milk without having any foam?
RICHARD H on Feb 15, 2016
Best Answer: The whole point of a steam wand is to create microfoam, so it's a matter of bubble size. If you put the wand end below the surface, you don't get any large bubbles. If you hold the wand end right at the surface level, you can get it to create larger bubbles (i.e more visible foam). On youtube & at coffee shops, you'll see the barista tap the milk carafe after steaming to break the large bubbles. I just checked wikipedia, looks like you're aiming for a flat white, which is what I have been getting without aiming for it.
Reply (1) · Report · Matthew M on Feb 18, 2016
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I have ordered a Breville 920 but neglected to ask what the setting of the OPV is. If it is higher than 9 bar can it be readjusted to 9 bar prior to shipment?
A shopper on Apr 13, 2015
Best Answer: The factory sets it to around 10-11 bars. It can be reset if needed.
Reply · Report · Michele BStaff on Apr 23, 2015
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Is it normal that I can't get my pressure gauge to go up over 5?
A shopper on Jul 27, 2016
Best Answer: I typically have to adjust the grind of the coffee that I use to get the pressure in the 8 to 9 range this took me about 4 or 5 double shots to figure it out the first time (remember don't drink those practice shots you will only make that mistake once) and don't go too fine with the grind . I normally tamp about the same each time and use a 9.4 grind time for a Vario grinder for a double shot. The grinder changes (after the initial setting) I make are small 1/4 of the fine scale at most, normally I have to do this for every new bag of coffee beans. I try to keep beans in a vacuum container with a 2 day supply in the grinder I rarely have to adjust the grind while I use a bag. I would recommend you try a finer grind and maybe reduce the amount of coffee so you don't have to over tamp to install the filter. You may need to change the pump time to suit your taste. If you leave the beans in the grinder too long or if it is humid the pressure will also run low and the coffee taste also changes.
Reply · Report · Jeff W on Jul 27, 2016
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Is a bottomless portafilter available for this model yet? If not, does Breville plan on producing one?
A shopper on Jul 31, 2014
Best Answer: We do not yet offer a bottomless portafilter for this Breville Dual Boiler 920, and I am not sure if Breville has manufactured one yet. I might suggest contacting Breville to determine their current availability on a bottomless at 866-273-8455.
Reply (1) · Report · Teri KStaff on Aug 1, 2014
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mik frothing technique?
JED B on Oct 13, 2015
Best Answer: Use the right size jug. Start with cold 2% or higher fat content milk. in my experience VitaD milk or whole milk is the best for frothing. I usually fill milk till the V in the jug, insert the steam wand slightly below the milk surface and let it rip. Once you get to 115 degrees, dip the wand into the bottom which starts large foam production. Consistency is key- always steam at the same depth level and I usually stop the steam at 140 degrees. Swirl, tap and pour at an angle into the espresso. That works for me.
Reply · Report · Nathan C on Dec 9, 2015
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I am looking at the Breville Dual Boiler Espresso Machine BES920 vs the 860 XL. Other than the dual boiler is there anything else to justify why the 920 is so much more. Value wise the 860xl has the built in grinder and everything else seems the same so just trying to figure out what Ill get if I spend the extra money?
brian s on Nov 19, 2014
Best Answer: Short anwser: If you enjoy the process of making a espresso you path will lead you to a 920. If you want horse power, control but do not want to spend the $$ your path will lead you to a 920.

Coming from a Baby Gaggia and going to a 920 there is a HUGE difference in all the items mentioned above.

Real quick using the comparison tool on SCG site and when necessary my own knowledge having owned the 920 for 6ish months.

920 has>
more wattage, comes with 4 porta filters single and double both in press/non press,

Auto on (it will be waiting for you all heated up ready to go in the AM), also has a hot water dispenser, bigger water tank,

comes with a huge selection of accessories (pitcher/cleaning pills/various tools/tamper/scooper/water softener pillows/nifty storage tray),

adjustable temp & pre infusion time and pressure, also adjustable are the single /double shot presets (volume vs time).

It has 2 BOILERS!!! vs a thermo block. (if you don’t know what this is go to YouTube and put this in the search bar (thermo block vs double boiler espresso)) More warranty.

The only thing I would add is a machine that does two things in the same case is probably not doing either very well. What I am saying is there is a compromise there has to be at this price point.

Advice, go with the 920 (call it a Christmas present) get your beans from the best source you can that will grind them for you (until you want to spend the money on a grinder) AND GET A good storage device to keep the ground beans as fresh as you can. (Airscape does a great job).

Down load the manuals for both from the Breville site it gives you more information as well.

Good luck
Reply (1) · Report · Patrick T on Nov 19, 2014
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Does anyone have any direct experience with the steam wands for both the BES870XL barista express and the BES920XL dual boiler machines? I have the Barista Express now and I'm considering the dual boiler but the steam wand may be the tipping point on my decision. How much better is the steam wand on the dual boiler?
A shopper on Feb 11, 2017
Best Answer: The duel boiler machine has a significantly better steam power to the barista express. I actually did the same thing you are looking to do by upgrading from the express to the duel boiler. The duel boiler I believe is a 3 hole steam arm and there is no wait time for the steam to start up like you have to with the one hole express steam arm. The steam is much better, but also the 58 mm portafilter made it so you can use full 18-19 gram double shots and that was significant as well for me. I would absolutely upgrade if I was in your position. This has been a great machine for me coming up on a full year with it. I recommend it.
Reply · Report · Nathan W on Feb 17, 2017
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how many grams of coffee should I be using in the 2 shot and 1 shot filters?
Bradley M on Jul 18, 2017
Best Answer: I'm running at 18gm in the double basket (which is very similar to the 18gm VST). I am a little unsure of this though as the razor tool that comes with the machine implies the dose should be higher in the basket.
Reply · Report · Charles B on Jul 21, 2017
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What type of pump does this unit have?
A shopper on Jun 10, 2014
Best Answer: If you're asking if the Breville ES920XL has a vibration verusus rotary vane pump, I don't know. I'm assuming if you get a hold of Breville they can tell you.

However I will say that we spent a good number of months researching this machine against many others and we settled on the Breville. It's a terrific machine. It came recommended by a friend who owns an espresso bar....he and MOST of his barista firends have this very machine as their personal home machines. It's terrific and I can't imagine having made a better choice for us. 6 or 7 of us pulling roughly 15-20 shots a day. It's a workhorse, which is great, yet it's versatile enough to allow us to dial in precisely what we want.

I'm thrilled to own this machine and I'm guessing you'll appreciate it as much as we do.

Rob R
Reply · Report · Robert R on Jun 10, 2014
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Hi there,
Just wondering if you can tell me if the internals of this unit is all stainless steel?
I am looking for a unit with all stainless internals and no plastics.

Thank you!
Karen on Dec 22, 2016
Best Answer: I can tell you that the dual boilers, the group head, the steam wand, and the portafilters are all stainless steel. This is in the Breville product manual. The water tank, the water intake into the machine, water feed on top, the case surrounding the water tank, actual casing of the product is plastic. The back of the machine, and the tray are probably aluminum? All this being said, we've had it since May (I think), and have used it every day for 4 double shot lattes, with steamed milk. It produces a terrific product in our mind, plus is the only product which can be descaled at home. All other products in this genre for home use, have to be sent in for descaling. This was a major factor in our purchase, as we are very rural, and it could take a couple of weeks to ship/descale/return the product to us. I hope that his was helpful
Reply · Report · C B on Jan 25, 2017
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What is your opinion of stainless steel broilers vrs brass broilers?
Thank U Sam
A shopper on Sep 30, 2016
Best Answer: Brass and copper both have a higher thermal mass than stainless steel, and are well-known for their heat stability. However, brass/copper boilers also need an interior coating (usually nickel) to be considered food-safe in many states. This means that many manufacturers who use brass/copper boilers tend to not recommend descaling (in order to protect their interior boiler coating).

Functionally, you'll find very little difference between the two! The Dual Boiler is descalable at home (good for long-term maintenance) and the Breville's PID goes a long way to improving the temperature stability of its stainless steel boilers.

Hope this helps!
Reply · Report · Joshua SStaff on Oct 3, 2016
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What does the water temperature range from?
Ross C on Jan 16, 2016
Best Answer: The extraction temperature can be changed from 190F to 205F (default is 200F, recommended range is 193F to 203F). See p 19 of the owner's manual.
Reply (1) · Report · Margaret C on Feb 5, 2016
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Hi I'm looking to get the Oracle or this 920. I can get the Oracle here where I live but not the 920. I tend to lean mostly toward this since I like to grind my own beans.
My question is. Is the 920 available for 220V and is the only difference between these two models the grinding and auto stamping?
Thank you, and love your reviews - Always make me smile.

Rgds, Thomas.
Thomas on Oct 18, 2015
Breville Dual Boiler BES920XL Espresso Machine
Breville Dual Boiler BES920XL Espresso Machine
Breville Oracle BES980XL Espresso Machine
Breville Oracle BES980XL Espresso Machine
Best Answer: The 920 may be available in 220V but you would have to check with Breville directly as they do sell their machines for other countries. Yes, the only real difference between the two models is the grinding and auto tamping and also some programming options.
Reply · Report · Michele BStaff on Oct 27, 2015
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Should I use brita filtered water despite the warning not to use "highly filtered or distilled water"?
A shopper on Sep 18, 2017
Best Answer: A Brita filter is just fine for the Dual Boiler! That warning is generally for RO (reverse-osmosis) filtering, which often doesn't 'read' in the electronic water sensor in the the machine.
Reply · Report · Joshua SStaff on Sep 18, 2017
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Does this machine have coffee storage and grinder?
A shopper on Aug 5, 2017
Best Answer: Nope! You're probably thinking of the Breville Oracle:

Which has both!
Reply · Report · Joshua SStaff on Aug 7, 2017
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Hi, I have a Breville BES920XL that I bought from you and was wondering where I find replacement water filters. Additionally, I've had my machines for about 15 months - all is working great and I love it - but was wondering if there is any additional maintenance I need to be doing besides cleaning it with Cafiza? Thanks!
David P on Jan 6, 2017
Best Answer:

Here is the link for the water filters! As long as you are cleaning it and backflushing regularly, and are using filters to reduce scale buildup, you likely won't need any other maintenance to keep your machine running!

Hope this helps!
Reply · Report · Joshua SStaff on Jan 6, 2017
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I have a Baratza Virtuoso grinder. Is that sufficient for the Breville 920XL? If I have to upgrade the grinder, would the Breville 980XL be a better solution?
pseudokiwi on Jan 5, 2017
Breville Dual Boiler BES920XL Espresso Machine
Breville Dual Boiler BES920XL Espresso Machine
Baratza Virtuoso Coffee Grinder
Baratza Virtuoso Coffee Grinder
Best Answer: Hello!

The Virtuoso will be more than good for the double wall (pressurized) portafilter basket, and will adjust fine enough for espresso in a single wall (non-pressurized) basket, but will definitely be at the bottom end of the adjustment and may lack enough steps for a good grind with your setup.

I personally prefer the Dual Boiler and a separate grinder (My current favorite is the Eureka Atom:, or the Sette 270 if budget is a concern:

But many people swear by their Oracle!

Hope this helps!
Reply · Report · Joshua SStaff on Jan 6, 2017
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Is the steam wand no-burn?
Alex W on Dec 2, 2016
Best Answer: Nope, the steam wand is not insulated. Luckily, Breville machines include a ring that makes it easy to control the steam wand without touching the metal.

Hope this helps!
Reply · Report · Joshua SStaff on Dec 2, 2016
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Water line?
A shopper on Jan 31, 2016
Best Answer: No, this is tank only
Reply · Report · Michele BStaff on Feb 2, 2016
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I have a Espro Calibrated 58mm Tamper that I've been using with my Rancillio--will it work with my soon to arrive Beeville BES920?
B E on Dec 13, 2015
Best Answer: Yes
Reply · Report · Michele BStaff on Dec 13, 2015
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What are the $198.47 of free extas?
B E on Dec 13, 2015
Best Answer: Breville Espresso Cleaning Tablets - Pack of 8 $14.99

illy Caffe Medium Roast - Whole Bean Coffee $14.49

Breville Bottomless Portafilter for Dual Boiler & Oracle $79.99

Seattle Coffee Gear 1 Year Extended Warranty $89.00
Reply · Report · Michele BStaff on Dec 13, 2015
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Recently purchased this machine and we love it- but our crappy old cuisines blade grinder is t doing it justice. Wondering what burr grinder you would suggest pairing with this machine? (We have watched lots of your YouTube grinder reviews. Don't particularly love all the bells and buttons on the Breville grinder so lookin for something else). Thank you!! -Kirsten and Aaron
A shopper on Oct 28, 2015
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I am looking to get the Breville dual boiler but am worried because I jus purchased the Breville Smart Grinder and want to know if that grinder is good enough for the Dual Boiler. Will I need to buy a new grinder?
A shopper on Oct 27, 2015
Breville Dual Boiler BES920XL Espresso Machine
Breville Dual Boiler BES920XL Espresso Machine
Breville Smart Grinder
Breville Smart Grinder
Best Answer: That grinder will work well with the dual boiler! You do not need to buy a new grinder
Reply · Report · Michele BStaff on Oct 27, 2015
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how often should you descale?
sarah b on Oct 17, 2015
Best Answer: Every 2-3 months depending on how hard your water is.
Reply · Report · Michele BStaff on Oct 27, 2015
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Can you brew ristretto shots with this machine?
Donald B on Oct 5, 2015
Best Answer: Yes you can. You can program the timing or volume that you are pulling your shots with, and you can adjust the grind setting finer or coarser to affect how quickly the water will come through to make your shots. Since a ristretto can mean different things to everyone, there's a couple ways to look at creating them. One, that a ristretto is just a shot that's cut short, so it's stopped sooner. Two, that by adjusting the grind setting, you can impact how quickly the water comes through the grounds, so that a smaller volume comes through the coffee, but still within the ideal 20-30 seconds.

The fun of it is being able to experiment and find the method that you like best, and enjoy your espresso the way you like it too!
Reply · Report · Miranda GStaff on Oct 5, 2015
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My BES920XL needs to be descaled, the steam wand has stopped working. The manual states to "fill the water tank with descale solution, as per manufacturer's instructions". I cannot find it in the manual or online as to what the descale solution for this machine is...can you help in this?
Kendra S on Oct 3, 2015
Best Answer: Breville recommends that while you're under the manufacturer warranty, to use a vinegar solution (vinegar and water) within the water tank. After the first part of descaling, you will rinse through the machine with clean water.
Reply · Report · Miranda GStaff on Oct 5, 2015
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country of manufacture?
A shopper on Sep 29, 2015
Best Answer: Australia
Reply · Report · Michele BStaff on Sep 29, 2015
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I am opening a small coffee shop on a very tight budget and can't afford a commercial espresso machine right now. Would the Breville Dual Boiler Espresso Machine BES920 be able to handle making 20 -30 espresso's a day? Thanks
A shopper on Sep 13, 2015
Best Answer: No, at the bare minimum you would want to get a Rocket machine to be able to handle that volume
Reply · Report · Michele BStaff on Sep 14, 2015
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Does this machine need to be professionally descaled?
Erica M on Aug 25, 2015
Best Answer: No
Reply · Report · Michele BStaff on Aug 28, 2015
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Can you provide a services that shipping to Hong Kong if the additional fee paid by the buyer?
lotus on May 25, 2015
Best Answer: No, I'm sorry but we do not ship internationally at all.
Reply · Report · Michele BStaff on Jun 1, 2015
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Can the included portafilter on the BES920, or Breville's "naked" (bottomless) portafilter hold a VST brew basket?
Kyle B on Apr 5, 2015
Best Answer: Yes, as both are 58mm
Reply · Report · Michele BStaff on Apr 10, 2015
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Can a VST basket fit within the 920's portafilter?
A shopper on Apr 5, 2015
Best Answer: Absolutely! Breville Dual Boiler machines use a 58mm portafilter so yes, you can fit a VST basket into this machine's portafilter.
Reply · Report · Michele BStaff on Apr 10, 2015
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Is this a 110V or 220V machine? Does it have a 15- or 20-amp plug? Thanks!
davi f on Feb 11, 2015
Best Answer: This is a 110 V machine and will use a 110 V/15 amp plug.
Reply · Report · Stephanie AStaff on Feb 13, 2015
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I have looked over the online owners manual, and have not seen where/if it is specified what cleaning solution you need to use with this machine. I know that Breville provides you with 2 cleaning tabs with your purchased, but am I ok using another brand after those are done or will this void my warranty?

I am also planing on cleaning the machine with cleaning solution once a week since the 200 (programmed cleaning) will just about be 6 mo worth of use, that just doesn't seem often enough.
Espressonia on Feb 4, 2015
Best Answer: While you're under Breville's warranty, we and they recommend using their products. I'm not sure if it will void their warranty, but it is best to stick with it during that timeframe. Their cleaning tablets and filters are:

Outside of warranty, you can certainly use whatever brand you'd like, so you may find that Cafiza or Joe Glo is a bit more cost effective:

As far as a more frequent cleaning, you certainly won't be harming anything! In fact, we generally recommend backflushing about once per week with daily use, and every couple weeks if you use it less frequently like on the weekends only.
Reply · Report · Stephanie AStaff on Feb 9, 2015
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Where is the Breville BES920XL made? I can't seem to locate this information anywhere. Thanks.
Jeremy P on Feb 1, 2015
Best Answer: Breville machines are made in China.
Reply · Report · Stephanie AStaff on Feb 13, 2015
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I am very interested in the Breville BES 920.
Is the portafilter receiver that is part of the machine metal or plastic?
I understand that there were some issues with the receivers on the older versions of this machine.
Can you offer a package price for the 920 + Baratza Vario w/ metal portafilter grinder?
I am also considering the Simonelli Musica. Is the Musica significantly worth the extra $$ in your opinion?
Thank you for your help
Don D on Jan 5, 2015
Best Answer: The portafilter for the Breville Dual Boiler has a plastic handle, but all of the portion that touches your coffee or holds the filter basket will be stainless steel. The brew head is stainless steel too, save the rubber brew head gasket. We haven't heard of any issues with the brew head on older models.

Unfortunately we do not offer any package deals at this time with a grinder, but we definitely recommend using the machine with one, to be able to dial in your grind for your beans and machine combination, and get the best flavor from your shots!

In debating between the BES920XL and the Nuova Simonelli Musica, you'll need to compare and find how you want to use the machine. The Musica, being a heat exchanger, will allow you to brew more shots back to back, and will have a much higher steam pressure. If, on the other hand, you would like to control the temperature very precisely, or are new to steaming or use alternate milks, the lower steam pressure of the BES920XL might be right for you.
Reply · Report · Stephanie AStaff on Jan 6, 2015
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The SCG extended warranty is in addition to the Breville 2 year warranty., is it not?
A shopper on Dec 11, 2014
Best Answer: Yes, the SCG extended warranty is on top of the 2 year warranty that Breville provides initially. So any additional years of extended warranty would be at the end of that 2 year Breville warranty, and the extended warranty is supported by Seattle Coffee Gear, so we would need to troubleshoot and/or repair it at that point if necessary. Hope this helps to clarify!
Reply · Report · Stephanie AStaff on Dec 12, 2014
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I notice you specifically say to use the cleaning disk for the cleaning cycle. Does that mean a blind filter disk should not be used?
A shopper on Dec 11, 2014
Best Answer: Breville doesn't make a blind basket for their cleaning cycle. The rubber disk used for backflushing/cleaning cycle actually allows for some of the water/detergent mixture to flow through the portafilter, helping to clean the portafilter/basket at the same time. Of course, you can always soak or clean the filter baskets and portafilter separately, but it helps to do some double-duty. This is per the manufacturer's recommendations as well. Hope this helps!
Reply · Report · Stephanie AStaff on Dec 12, 2014
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Can a 900 be updated to an 920 as far as the home de-scaling goes?
A shopper on Nov 19, 2014
Best Answer: No, unfortunately there is not a way to update the Breville Dual Boiler 900 to have the descaling feature of the 920. The 920 model offers an access point to drain the boiler, and this is not something that is modifiable on the 900 model.
Reply · Report · Teri KStaff on Nov 19, 2014
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I have taller cups for lattes and specialty drinks. Just wondering what the maximum sized cups this machine will allow?
brian s on Nov 19, 2014
Best Answer: The maximum cup clearance for the Breville Dual Boiler is 4 inches.
Reply · Report · Teri KStaff on Nov 19, 2014
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Hi, In a video you mention that the BES900 has not a very powerful steam and took longer to do milk. Is the BES920 with steam control temp just fix that issue and now we can have more power to steam like others more expensive machine?

A shopper on Nov 9, 2014
Best Answer: The Breville Dual Boiler 920 does have more control over steaming, but it is just slightly more powerful than the 900XL. It will absolutely froth nice fine micro foam, however it still does take a bit longer to froth than other machines like the Rocket and Musica units.
Reply · Report · Teri KStaff on Nov 10, 2014
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what is the "descaling solution, as per manufacture's instructions" that the Breville manual book is referring to?
Kendra S on Sep 26, 2014
Best Answer: We recommend a descaler like Dezcal or Durgol, and there is not a Breville specific brand of descaler.
Reply · Report · Teri KStaff on Sep 26, 2014
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My puck is coming out wet, not dry. When I take off portafilter I get dripping out of spouts. Why is this happening?
Lorrie L on Sep 24, 2014
Best Answer: A bit of water on top of your puck and a small amount of extra water/espresso held in the portafilter spouts is very normal for any machine, including this Breville Dual Boiler. If there is a large excess of water, you may need a slightly coarser grind setting. Some folks move to a bottomless portafilter if excess water in the spouts bothers them, or leave the portafilter attached for a few extra minutes after brewing to allow excess water to drain away. Hope this helps!
Reply · Report · Teri KStaff on Sep 24, 2014
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You state "Breville collected the comment cards and heard the outcries, but we know you provided a polite suggestion. They artfully responded by introducing the new, updated Breville Dual Boiler. Now you can enjoy brewing and descaling in the comfort of your own home. You no longer need to take your machine to the pros for a simply cleaning, which saves you time, effort and possible maintenance fees."

Is that in reference to the BES900 model, or is the BES920XL different from the BES920?

A shopper on Sep 11, 2014
Best Answer: The Breville BES920XL is a different, updated model that the original Dual Boiler from Breville, the BES900XL. We sometimes leave off the XL, or even the BES and just refer to them as 900 and 920. The original BES900XL did not offer descaling at home and this newer model, the BES920XL does have a descale access point at the front right of the unit behind the steam wand (where you see the black oval on the machine backsplash). Hope this helps clarify!
Reply · Report · Teri KStaff on Sep 12, 2014
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Will like to know how many shots can this machine handle per hour?
Juan C on Jul 31, 2014
Best Answer: This Breville Dual Boiler is not a commercial unit, and so there is not a maximum number of drinks that I would say it could handle in an hour, as the home design means maybe occasionally brewing 10 drinks in a hour, but not consistently brewing this amount. If you are looking for a commercial unit, I would suggest checking out the Cafe tab on our website or giving us a call to speak with commercial sales at 866-372-4734.
Reply · Report · Teri KStaff on Aug 1, 2014
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can the brew boiler be run w/the steam boiler turned off?

A shopper on Apr 22, 2014
Best Answer: No, there is not a way to turn off the steam boiler on your Breville 920 Dual Boiler machine, however you can adjust the steam temperature from 265-285 degrees.
Reply · Report · Teri KStaff on Apr 22, 2014
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What is the actual boiler size? The steam and brew boiler?
KF Chan on Mar 21, 2014
Best Answer: The brew boiler on the Breville Dual Boiler BES920 is 10 ounces, and the steam boiler is 32 ounces.
Reply · Report · Teri KStaff on Mar 21, 2014
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ese pod friendly??? thanks
A shopper on Aug 13, 2017
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The width given for the BES 920XL is 16.25". There are two knobs on the side,: hot water and steam. Does the width include these or are they in addition to the 16.25"?
Rick K on Jul 9, 2017
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Still in loveReview by BuffaloBobb
We are well into our second year of ownership, and this unit exceeds expectations in every way! We even managed to survive our first descaling, which can be a challenging procedure. Top quality materials, superb design. The machine is used daily. (Posted on 7/24/2017)
Excellent Home Express MachineReview by PerfectPuck
I have had three expresso machines over the years, each of which was an inexpensive single boiler machine. You know the type, it can either steam or brew but not both at the same time. Usually with a loud exhale of pressure and water in between operations.... and the waiting for it to come back up to temperature.... oh my what an ordeal when making 6 coffee drinks for a party....

Looking around the wares on SCG, I ran into this Breville Dual boiler BES920XL. Wow it looked good on paper and the video reviews were pretty impressive as well. So when expresso machine #3 finally bit the dust I acted.... went for it.... pulled or pushed the order it button. An here it is...

This machine is really a nice looking machine in brushed stainless steel. It cleans up easily with a microfibre towel. The front loading water reservoir is very handy. The fact that it has a start up timer means it can pre-heat itself for instant operation every morning just before you get up. Nice Feature that. The 920 also has a hot water dispenser which is really handy and effective. Great for tea or making an Americano. This machine comes with everything you will ever need, SCG even throws in beans. Really.

The Breville power cord is super handy with a little hole in the plug for you finger to pull it out... A Breville thing for sure. The instruction manual is really well written, as is the quick start guide. You get 4 baskets, two single wall and two double wall. SCG throws in a second portafilter so you can have one set up for single shots and the other for double shots.

The steam wand is very nice as is the high quality lever to actuate it. It comes with a de clogging tool for the wand as well They think of everything. Really

So when all is said and done, the quality of the coffee brew is what counts for me. This machine is just super. It is tunable to your grind and coffee type. Really remarkable. Love it. You will too, I would buy it again in a heartbeat. Bravo Breville, BTW their blender is also super as well. (Posted on 7/14/2016)
Love, Love this Machine!Review by Bayfront
I upgraded to this machine, after owning a Saeco Syntia for a year. I wanted Real Espresso, and wanted to learn to pull a shot, etc. The espresso from this machine is in my opinion, better than most coffee shops. It has turned into a hobby for me, it's fun to learn to perfectly brew each time I change the beans. Much easier to clean than a Super Auto since everything is up front. The only problem I have had was with the steaming. I was using pure water from my RO System. It gradually got harder and harder to steam. I began adding just a few drops of minerals to each tank of water, now it steams like a champ. I have heard opinions both ways on this, but my machine would not perform with our some trace minerals in the water. An according to Breville, they say not to use RO water. So apparently it is true!! I hope to own this machine for many years! (Posted on 4/4/2016)
I can do it!Review by All4me
I probably funded a SB store here in Houston on my own and decided recently that I needed to learn to recreate my favorite drinks. So as I usually do I jumped in full on. With that said I love this machine! It is physically appealing and fairly easy to use. I have not mastered the various settings per shot but figure with time that will come. For now I can make a lovely shot of espresso for my lattes and favorite iced coffees.
Using a espresso machine is intimidating to someone new to using them but this machine has been great for this newbie. No problems with set up or use.
There are so many positives to this machine. Probably the most important feature for me is the temperature control of shots. I like my coffee / lattes hot and that is what I get with this machine. The front load for water refills is a nice feature. The manual button for those larger shots is great! So far I am very happy with this purchase and hope to have many years of use with proper care. (Posted on 3/19/2016)
A quality product Review by AJ
I have been waiting to write a review of this product until I spent some time getting to know the ins and outs of this machine. My initial love with this machine is still with me four months later. Not only does this machine pull an amazing shot (and steam milk like a champ), but it also came with all the bells and whistles for a beginner.
Ordering from Seattle Coffee Gear was perfect. Not only did they throw in a bottomless portafilter, coffee, and cleaning tablets for free, but the machine itself came with a milk pitcher, a 58mm tamper, extra filter baskets, more cleaning tablets, and a dosing tool.
Shipping was a breeze and whoever packages their orders should get a promotion, there was literally no wasted space. When I ordered the machine, SCG called me to confirm my order. It is the little things that a company like SCG does that can win you over.
Yes, this machine costs more than you might want to spend on espresso. However, the money Breville wants clearly went into research and development. Breville thought of everything. from the electrical cord storage, to having two ways to fill the water reservoir. The double boiler is a conversation piece in my kitchen because its high quality and sleek design. I fully intend of having this machine for years to come without having the feeling I should upgrade.
When I first started doing my research on buying a machine, the first obvious choice was a rancilio silvia. I decided a PID would be necessary, as consistency was not a strong point of this machine. After doing some comparisons, it occurred to me that I could buy a double boiler for a few hundred more than a Silvia and get more consistency and options. (Posted on 2/18/2016)
Love this machine!Review by Deborah
I can't say enough good things about this espresso machine. I did extensive research when it was time to upgrade, and I got exactly what I was looking for - a dual boiler, professional-grade consumer machine that could handle multiple cappuccinos without having to pause to reheat water. I love the fit and finish of the machine. Everything is well thought-out and heavy-duty. With practice, I learned to make great foam with this machine, and the dual boiler allows me to froth milk while pulling a shot. I like my coffee very hot, and this machine delivers. I agree with previous reviewers - DO use the dosing tool, because tamping and achieving an even trimmed dose of coffee IS important on this machine. Also, I've found that varying the position of the steam valve handle helps achieve microfoam. The machine is easy to clean and easy to use. And of course the folks at SCG are GREAT! (Posted on 1/12/2016)
Unbelelievable bang for your buck and amazing esspresso!Review by Dave in KC
To be able to own a true dual boiler machine at this price point represents an outstanding value proposition in my book. The 920XL is my first and only home espresso machine so I cannot offer personal insights on other dual boilers. What I can say is that I am pulling consistently great shots for my wife and I every day and the machine is a true joy to use. The electrically heated group head, coupled with electronic PID brew temperature control produce a quality shot that easily rivals machines that cost thousands of dollars more, The heavy stainless steel 58mm portafilter gives the machine a professional feel in use. (a bottomless portafilter is available as well from SCG) The convenience feature on this machine that I unexpectedly find myself loving is the built in clock-based auto turn on feature. Every morning when I come down to brew, the machine is setting there ready to go, with warm glasses on top and both boilers ready for immediate use. It may at first glance seem gimmicky but this is actually a great, and fairly uncommon usability feature. The stainless clad exterior looks sleek and clean sitting on the counter. Not traditional styling by any means but beautiful in my opinion. As others have noted, the steam wand is slower in use than some other machines, but if you can wait a few more seconds for your milk based drinks you are rewarded with fairly easy to achieve silky microfoam.

The only reason that I did not rate this machine as 5 stars for quality is a bit of uncertainty over the ultimate life span of the machine given the unavailability of repair parts for consumer purchase. Breville had to make certain materials compromises to bring this amazing machine to market at this relatively inexpensive price point. If the plastic valves and piping inside of the machine were commercial rated copper and brass they would never have hit the desired affordable price point. If I could purchase repair parts I am reasonably certain I could make cost effective repairs to keep the machine in good working order for quite a few years. Since that is not the case I am using the 2 year manufacturer warranty plus the available 3rd year warranty through SCG to mitigate my longevity concerns. Please don't let this one issue dissuade you from purchasing this machine. The old saying is that "you get what you pay for". In the case of the Breville 920XL I believe I am getting much more than I paid for.

One final note: Unless you are using freshly roasted whole bean coffee, stored in an airtight container, and ground in a quality grinder just prior to brewing, none of the quality features of this machine will give you the truly exceptional shot the machine is capable of producing. This is taking nothing away from this amazing machine. It, just like any other machine, can't overcome poorly ground stale coffee. In my case, locally sourced fresh beans, stored in an Airscape container and ground in a Baratza Vario grinder are the perfect complement to this exceptional machine. The result is wonderful aroma, beautiful persistent crema, and full bodied rich taste. I can't think of a better way to start each day. (Posted on 4/28/2015)
What they saidReview by BRB
Have owned the machine for 6 months and have over 600 shots through it without an the automatic on feature...pulls better shots more consistently than any other machine I have owned...steam wand is great and the control paddle is water feature is perfect for Americanos...programmable pid controlled group head, boiler and steam temps..very ergonomic...removable water tank with fill from top is spot on. Only CON I can think of is the stainless tray cover could be one gauge is a delicate piece. (Posted on 3/4/2015)
Excellent value for the money, great easy to use functions whether your starting out or experiencedReview by CoffeeMonster
The 920xl is extremely well thought out and the value you get in this machine, at this price point is great. It has an italian pump, and although the parts on this machine are cheaper to get to this consumer level price point, the customer service from breville is great.

2 year warranty is a big selling feature, and breville stands behind their machines. I am using fresh roasted espresso beans within 1 week of roast date. I fount that 18g in the single wall double basket is slightly on the low side. 19 g seems to be the sweet spot. the included trimming tool was handy when initially calibrating the dose.

With all machines the grinder is the most important part, and the baratza vario pars well with the breville db. All in all, I give this a machine a A+ its been great hosting parties and making 2-8 drinks in a short period of time thanks to the duel boiler.

When I can get constant coffee out of a machine at this price point comparable to a $5000 machine, that does more and has more features, with a longer warranty I looked to nothing but the breville db. (Posted on 12/27/2014)
All you could ask for in a home machine and then someReview by Once a skeptic
Years ago, we decided against investing in a home espresso machine due to the constraints and inconveniences of single boiler machines. It just seemed like someone should be able to overcome the minor annoyances and compromises at less than $2k.

A few weeks ago I found myself educating myself about the new offerings on the market and the 920 really stood out - dual boiler, heated brew head, adjustable brew and steam boiler temp, push button convenience, programmable to be up before you are. Someone finally built a machine that does virtually everything people want and need in a home machine.

While many of the Italian machines are very high quality and have their advantages, this one is a serious challenger. The build quality is more oriented towards home use but still very good. This thing gets the job done and does everything we could ask of it. In several ways, it beats out the competition.

Anyone looking for a great home machine at a competitive price should take a very close look at the 920. No other machine can quite match all the features. (Posted on 12/7/2014)
serious espresso machine at a great priceReview by JP
After years of looking around and lots of research, I settled on the BDB. Could not be happier. I love everything about this machine: great shots, excellent features, good steaming, and though I haven't needed any support yet (knock on wood), unbeatable customer support from Breville. I even love the Black Sesame color of this machine--slick.

SCG was very helpful in answering all of my questions and getting me equipped.

(Posted on 11/16/2014)
Great machineReview by Lee
I've had experience with expensive double boiler machines, also with combos (where the machine does the grinding and tamping) and this is by far the best and at the most reasonable price, half the price of other double boiler machines. The timer feature is very helpful in calibrating doses and the steamer is perfect. I'm very happy with it. (Posted on 7/26/2014)
the definition of prosumerReview by RuralDude
Jumped in with both feet as this is our first home machine. Totally love all the features, just makes it easy to use, pleasing to the eye and it's all so easy when you're bleary eyed in the early a.m. hours.

As others have said, getting the grind and tamping just right requires a bit of effort, but isn't that part of the point? Even when it's not spot on, it's usually got a nice crema. And the steam is awesome. Either I'm a natural, which I doubt, or the steam supply is excellent, I rarely fail to get that fabulous frothy microfoam even with 2%.

This machine promises to bring years of learning and fun to our kitchen. (Posted on 6/4/2014)
Very Good Machine...Very Easy to Use...Lots of OptionsReview by Esspresso Genie
Ok, here goes...

1.) An excellent machine on all dimensions with lots of options
2.) An extremely easy to use machine that really requires little effort - just select using the single or double shot button.
3.) Easy to use and offers lots of control - temp, extraction time, manual mode, etc.
4.) Looks GREAT on the counter - not why I purchased it, but a very nice treat.
5.) Takes some experimenting with grinds and tamping, but all machines require this up-front.
6.) Shots taste great once you get the vectors to align.
7.) I can produce great crema and a bitter shot in one. (that's a joke, but true)
8.) The LED display and electronics are well thought out and very intuitive, and self-evident...i.e you don't need to read the manual to figure it out...A big plus in my book.
9). Large water reservoir and simple to fill right from the front of the machine....This is an overlooked and extremely well thought out design feature.
10.) This upgrade now offers the ability to descale at home and you don't have to bring it in. This is well worth the extra $100 from our perspective.
11.) Clean up is a breeze.
12.) The ability to manually run hot water through the head and the ability to pour your own hot water in a cup with complete control of both functions is a huge bonus.
13. Cup warmer on top is very functional.


1.) A guess cost can be on this list, but for what you get, it's a value. It's all perspective.
2.) Pucks can be a bit on the wet side when dumping and don't always come out so easily.

In short, a very well thought out espresso machine that offers a lot of control and flexibility to enable great drinks. The unit is very attractive on the counter top, cleans easily and provides accurate control of your shots with an easy to read and interpret LCD display. With this unit comes a 2 year warranty and the ability to descale on your own. For me, the added $100 was worth it. I can set Temp and control shots outputs like I've not had with super-automatic machines.

Highly recommended. Two thumps up.

Best of luck. (Posted on 4/4/2014)
Excellent Home Barista MachineReview by PaulR
I have owned the Breville BES920 for a few weeks now and have used it daily. The multiple features are what truly sets this machine apart from it's competition. While there are more expensive machines available that may give you a slightly better shot I have to say that the espresso from the BES920 comes extremely close to what you would expect from a commercial machine. When you figure in the price and the array of features there really is no other choice for a home espresso machine. The knob that lets you roll the thing around the counter is worth the price alone. With that said here are few quirks and tips I have discovered with my 920. My grinder is the Baratza Encore which will grind fine enough for espresso,( especially after doing the Mod which I highly recommend). But the Encore is only good for about 3 or 4 shots before the burrs get gummed up which then gives a very inconsistent grind and bad shots. Remove the top burr and brush clean frequently. Use a scale and weigh how much espresso you are putting into the portafilter. I use 19g. Don't take grooming the grounds for granted and tamping flat is critical. My water is 50/50 spring and distilled water and the temp is set at 202. Even though there is a thermal block at the group head, the portafilter will not heat up very much in the 10 minutes or so it takes for the boilers to heat up. Heat the portafilter with water from the machine or any other source. If the portafilter is not hot you will not get good espresso. Change your preset to dose the water by volume and not time. Something a little less than 2 ounces is best. I am getting really good shots around 32 to 36 seconds. I have experienced the preset buttons sometimes giving different amounts of water from shot to shot so I usually use the manual button and stop the shot when it starts to blond out. Your streams should be really thin and smooth with no drips or waves. The steam wand works very well for the pitcher size that comes with the machine but could be cumbersome with a larger size pitcher. Getting perfect micro foam is not difficult at all but the pitcher provided is horrible for latte art. Rattleware pitchers are the best. And lastly, use the rubber gasket to back flush after every shot. I highly recommend this machine and hope this review was helpful. (Posted on 4/2/2014)
Worth the wait, almost perfectReview by Danny
Very impressed with this machine thus far. Upgraded from a Breville Infuser, which is a great sub $500 machine, but once you dive deep enough into the world of amazing espresso, you will realize having a dual boiler machine with extraction Temperature control is a must have.

So far I am still working on dialing in my favorite roasts on this machine. First thing I immediately noticed was I needed to grind a good amount finer for my shots with this vs. the Infuser (Baraza Vario grinder). Now that I have found the proper range (macro set at 2, micro set between "M' and "S", I have been able to taste test with all the different variables (temperature, minor dose adjustments, pre-infusion time) and experience significant results. This is exactly the machine I was looking for when I purchased :-)

The milk steamer is SIGNIFICANTLY more powerful than the Infuser, which is amazing because I was having trouble getting enough pressure out of the Infuser for proper velvety steamed milk. Now I have more than enough power and can consistently make awesome milk for my capps * lattes.

I have yet to make the perfect cappuccino with this machine, which is definitely my ultimate goal and reason for spending so much on an espresso machine, but I enjoy the journey and am learning more everyday I use it. (Posted on 3/31/2014)

Write Your Own Review

You're reviewing: Breville Dual Boiler BES920XL Espresso Machine

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Warranty Information

What it Covers: Breville espresso machines, grinders and blenders

Length: 2 Years (Oracle & Dual Boiler), 1 Year (All other new equipment), 6 months (Refurbished Models)

Who Supports the Warranty: Breville USA

Warranty Contact Information: 866-273-8455

Eligible for SCG Extended Warranty? Yes (Excludes YouBrew)

Can SCG Repair? Yes; only as covered by SCG warranty. Read more about our repair services.

Note: Please register your product with Breville for warranty support.

Care and Maintenance

For detailed care instructions, please refer to your machine's user manual.

User Manual


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