Once you register for an account and opt into Seattle Coffee Gear Reward Points, you will be able to earn and accrue reward points, which are then redeemable on a future purchase towards the cost of your order. Rewards are an added bonus to your shopping experience and a way for us to thank you for being a loyal (and caffeinated!) customer.
Earning Reward Points
Rewards can currently be earned by making purchases — every time you make a purchase you earn points on the price paid for eligible products after any coupons, discounts, store credit, gift cards or other deductions are applied. You must be a member of Seattle Coffee Gear Rewards to earn points. Reward points become available for gift card conversion after a period of 35 days.
Receiving Reward Gift Cards
Thirty-five days after you have reached the minimum number of reward points required for redemption, currently set to 250 points (or $5 balance), you will automatically be emailed a reward gift card. This gift card is valid for 90 days from the date it is issued. Please Note: Reward gift cards are issued in $5 increments. Any reward points that are below a $5 increment will not be converted to a gift card, but will remain in your pool of reward points until you reach the next $5 increment or the points expire.
Reward Points Exchange Rates
The value of reward points is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency for spending on future purchases.
Redeeming Reward Points
You can redeem your reward points gift card at checkout. If you have accumulated enough available points, you will be sent an email with your reward gift card details. This gift card can be entered in the cart prior to checkout and can also be used in conjunction with other payment methods such as credit cards and other gift cards.
Reward Points Minimums
Reward points may be capped at a minimum value required for redemption. Currently, this value is a 250 reward points (or $5 balance) minimum before a rewards gift card is issued. You will not receive a rewards gift card, and therefore will not be able to use your reward points, until you accrue this minimum number of points.
Managing My Reward Points
You have the ability to view and manage your points through your Customer Account. From your account, you will be able to view your total points (and currency equivalent), minimum needed to receive a rewards gift card, whether you have reached the maximum points limit and a cumulative history of points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes.
Reward Points Expiration
Reward gift cards will expire 90 days after they are issued. Reward points that do not reach the minimum value required for issuing a rewards gift card will expire in the order which they were first earned. The expiration is currently set to 365 days from the date of earning.
Reward Points & Refunds
In the event of returning merchandise that was purchased with reward points, it is at the sole discretion of Seattle Coffee Gear to refund the reward points back to a member's reward points balance.
In the event merchandise is being returned that earned reward points, these points will be deducted from the member's reward points balance. If the reward points earned have already been used towards another purchase, the value of the reward points used will be deducted from the refund total.
If a purchase is refunded to a gift card, the points will be removed from the account. Please note that balances paid with gift card are not eligible towards earning reward points.
Note: You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications. This option is found in the Reward Points section of the My Account area.
Reward Points Exclusions
There are some customer groups and products that are excluded from earning and redeeming rewards.
Commercial, Wholesale and Reseller customers are not eligible to earn reward points. If a customer creates an order that earns reward points, but it is determined the customer falls into one of the aforementioned customer groups, Seattle Coffee Gear reserves the right to remove the points from the customer account.
Commercial products are excluded from earning reward points. The list of products excluded from earning reward points is subject to change.
Opting Out of Reward Points
If at any time a member wishes to cancel their participation in Seattle Coffee Gear Rewards, they may do so by contacting our support team. The request must be made in writing, allowing Seattle Coffee Gear to keep a record of the request.
Terms and Conditions of Seattle Coffee Gear Reward Points
Reward points have no cash value, are non-negotiable and cannot be redeemed for cash. Reward points may not be combined or transferred across multiple accounts.
Being eligible for Seattle Coffee Gear Rewards entitles opted-in customers to take advantage of certain rewards that may change from time to time and, which may be made available for limited times, all as determined by Seattle Coffee Gear in its sole discretion. Seattle Coffee Gear reserves the right to modify these Rewards Terms and Conditions at any time, without notice to you, so it is important to check the Rewards Terms and Conditions periodically. Participation in Seattle Coffee Gear Rewards and/or redemption of Reward Points is considered acceptance of these Seattle Coffee Gear Rewards Terms and Conditions and any modified terms included therein. Seattle Coffee Gear may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Program Reward at any time, including the availability of any Program Reward, without notice.
Participation in Seattle Coffee Gear Rewards may be revoked at any time. Any abuse of Seattle Coffee Gear Rewards, failure to follow any terms of Seattle Coffee Gear Rewards, or any misrepresentation may subject a member to surrender all accumulated Reward Points and will affect eligibility for further participation in Seattle Coffee Gear Rewards. Seattle Coffee Gear reserves the right to seek all damages in the event a member abuses Seattle Coffee Gear Rewards or fails to follow the Terms and Conditions of Seattle Coffee Gear Rewards. Seattle Coffee Gear reserves the right to determine the qualification for any transaction and to correct or modify the Reward Points amount at any time at their discretion. By becoming a member of Seattle Coffee Gear Rewards, customer agrees to receive communications regarding their reward points and to release Seattle Coffee Gear from all liability in connection with Seattle Coffee Gear Rewards. Seattle Coffee Gear Rewards shall be governed by the laws of Washington state, without regard to its conflict of laws and principles. Members submit solely to the jurisdiction of any appropriate court within Snohomish County, Washington state, for adjudication of disputes arising from this Agreement. Seattle Coffee Gear Rewards rules are void only to the extent prohibited by law. Members agree that in a dispute with Seattle Coffee Gear about Seattle Coffee Gear Rewards, members will try to resolve the dispute through negotiation with Seattle Coffee Gear. If agreement cannot be reached after negotiation, Members agree to seek resolution through binding arbitration.