Make a better cup of coffee!

Saeco Aroma RI9376/04 Espresso Machine

Sign up to get notified when this product is back in stock
Check retail store availability

Availability: Discontinued

Earn Rewards

Earn $ of Rewards on This Purchase!

$349.95

Bad News, the Saeco Aroma has been discontinued! Instead, we recommend taking a look at the Capresso EC Pro.

Why Shop at SCG?


Free shipping over $49*
Read more >

Call us with any questions!
866.372.4734

30 day return policy
Read more >

100% secure shopping
Read more >

Product Description

The Saeco Aroma is a compact and durable espresso machine that makes brewing your favorite espresso, cappuccino or latte beverage a snap. With the Aroma Espresso Machine, you have the option to use pre-ground espresso or E.S.E compatible pods using the included special adapter. The Aroma's pressurized portafilter makes it one of the best performing home espresso machines we have tested. Place this cool and compact espresso maker just about anywhere in your kitchen or coffee prep space.

Features & Functionality of the Saeco Aroma Espresso Machine

  • Easy to Make Espresso and Coffee: Fill the portafilter basket to level with finely ground espresso and place onto the brew head. Depress the brew button to start brewing and then press again to stop.
  • Frothing Wand for Easy Foam: Simply place the frothing tip (panarello) into a milk pitcher and open the steaming knob to begin steaming milk. The specially designed wand will automatically froth the milk to the desired temperature and foaminess. The wand is mounted on a swivel for easy steaming access.
  • Saeco's Patented Pressurized Portafilter Design: Typically a very fine grind of espresso (from an expensive grinder) and 30 pounds of tamp are required to achieve and ideal shot of espresso. The Aroma's heavy-duty pressurized portafilter does away with that concern by pressurizing the brewing chamber to improve extraction from almost any fineness of ground beans, promoting the perfect brewing conditions. A non-pressurized portafilter upgrade is also available for those that are into tamping their own.
  • Large 88 oz Water Tank: You can brew a number of espressos and then refill the reservoir right where it's at (by removing the top lid). The water tank can also be easily removed for cleaning or to refill at the sink.
  • Powerful Pump For Consistent Shot Extraction: The Aroma boasts a powerful vibratory pump rated at 15 BAR of pressure, the same pump found on top of the line Saeco espresso machines to pull maximum flavor from the coffee beans.
  • Safe, Rapid Recovery Boiler: The Aroma has a large stainless steel, 950-watt quick recovery boiler. And the boiler also incorporates a thermal fuse to shut down the heating element should the machine run dry during operation.
Pros
  • No Need to Tamp - There's no need to tamp with the Aroma Espresso Machine.
  • Removable Water Tank - The Aroma is easy to clean because of its removable water tank.
  • Compact Design - An all-metal, compact design easily fits into most places.
Cons
  • Steam Wand and Cup Clearance - The steam wand swivels nicely, but because of the machine's compact design, it can be difficult to get large frothing pitchers under the wand easily.
  • Messy Portafilter - When using the pressurized portafilter, the coffee will be a little messy after brewing.
How Does it Compare?

It's smaller than the Saeco Via Venezia, therefore it's great for those with limited space. It has a sizable water reservoir, but limited steam wand mobility, making it difficult to froth milk with larger pitchers.

Additional Information

Model Number Black: RI9373/47 | Stainless: RI9376/04
Manufacturer Saeco
Width 9 inches
Depth 11 inches
Height 12 inches
Watts 950 watts
Volts 120 volts
Case Material Stainless Steel
Boiler Material Stainless Steel
Cup Clearance 2.125 inches
Boiler Volume 5 oz
Reservoir Size 85 oz
Cup Warmer Yes
Available Portafilters Pressurized and Non-Pressurized
Warm Up: Brew Time 1 minute
Warm Up: Steam Time 40 seconds
Boiler Design Single Boiler
Pod Friendly Yes - without adaptation
Water Sources Reservoir/Internal Tank
Pre-Infusion/Aroma No
Material Stainless Steel

Ask a Question

Browse 86 questions and 257 answers
Hide answersShow all answers | Sort by
2 quick questions, please:

1. Which descaler do you recommend for use with the Aroma?
2. I have seen friends remove the grate from their drip trays so that they can use cups instead of shot glasses (different machines, not Saeco Aroma) -- anyone here try that with their Aroma's?

Any help and advice would be appreciated.
A shopper on Feb 6, 2013
Best Answer: 1. I don't need to descale yet but I will use the SCG recommended product.
2. You can try removing the tray but the cup will have to be rather skinny to fit because of the size of the drip tray itself. The issue is the distance between the metal part that houses the drip tray and the handle of the portafilter. It's less than 2 inches. I checked out the Saeco Via Venezia which uses the same internals as the Aroma. Its a few dollars more but the quality is much better and the clearance is greater.
Reply · Report · Greg C on Feb 13, 2013
· Add Answer · I Have This Question Too (3)
I need help to achieve the right grind for the pressurized filter, so that the taste is low acid and not overly bitter. I also need help with getting a stiff foam for my capps.

This is my situation: I want to use organic coffee beans from my small local coffee roaster. I have one of those small hand coffee grinders and at the moment cannot afford a burr grinder. It is a hit or miss with the grind that I can achieve.

A few questions:
1/ Is it better to get the beans ground at the place where I buy the beans? If so what is the best way to store them.. fridge, freezer, cupboard. I buy it in 1 lb quantities, and go thru a 1/2 lb a month (just myself).

Or do i just play around with the grinder that I have (perhaps next year I'll invest in a burr grinder).

2/ I am used to the regular wand for making foam. I am finding that the foam with this model, isn't stiff enough.
I keep the stainless steel canister & milk in a very cold fridge. I try to keep the wand at the top of the milk to foam; after that I place it deeper to heat the milk.

What can I do to get stiffer foam, y'know the kind with the nice peaks?

I loved getting this Saeco as a Xmas present... now I am trying to make the best espresso and capps that I can with pressurized filter.

Any help and hints would be much appreciated.
THanks in advance.
A shopper on Jan 10, 2013
Best Answer: A couple suggestions:

I would suggest buying in 1/2lb quantities if at all possible. If not, I think SCG did a youtube video on freezing versus airtight.

I would get it ground for espresso at the grocer. With the pressurized portafilter, how truly fresh or precisely ground doesn't seem to matter as much, especially if it's being used in capps.

I can tell you ALL about stiffer foam, because I've been getting the opposite of you while looking for creamier, less stiff foam. :)

Put the wand into the milk as deep as it will go without covering the airhole. As the milk rises, keep pulling the milk down so the hole at the top of the pannarello isn't covered. You'll want to play with how strong a flow of steam you use to get the firmness you want.

Saeco offers an aftermarket automatic steamer attachment thingie with a tube into the milk jug, which may work better if your goal is just some serious foam. There's an old model and a new model (which is just like the one that comes with some of the superautos). I don't think SCG sells either though, or they're out of stock. :(

Hope this helps!
Reply (1) · Report · Joe W on Jan 11, 2013
· Add Answer · I Have This Question Too (4)
Is there a trick to removing the basket from the Portafilter? We just received our new Aroma today (it's like CHRISTMAS came early) and noticed the fit is rather snug. In watching the video, Gail seems to struggle a bit with the basket, but it comes out without too much effort. Ours seems much more tightly set into the Portafilter. Thanks in advance for any help!! :)
A shopper on Dec 5, 2012
Best Answer: Yes, the baskets for all machines, including this Saeco Aroma, are snug at first, and will loosen up a bit over time. They are meant to be tight so that the basket stays put and does not become stuck to the brewhead. We offer a great little tool that makes removal much easier, and it can be found at the link below:

http://www.seattlecoffeegear.com/pallo-caffeine-wrench
Reply · Report · Teri KStaff on Dec 6, 2012
· Add Answer · I Have This Question Too (2)
I saw from the video that this creates ALOT of foam when you steam milk. Any chance I can tap over the air intake hole in the panarello to reduce this foam?
A shopper on Feb 10, 2013
Best Answer: Based on my experience with this machine, the real problem is that after you're done with the milk, there isn't enough pressure left for the coffee, so it might take a lot of time to get the usual two espresso shots. I tried brewing coffee first and then steaming the milk, and it's worked (at least, it's worked for me) -- the coffee is pouring faster and it tastes better (and the puck in the portafilter basket is almost as dry as it's supposed to be), and the milk doesn't get that much foam any more.
Reply · Report · Vassily B on Feb 13, 2013
· Add Answer · I Have This Question Too (1)
I can't decide between the Saeco Aroma Espresso Machine and the Saeco Via Venezia Espresso Machine. I am planning to buy one of these but they seem very comparable. Any suggestions on which is the better machine all around?
A shopper on Jan 31, 2013
Best Answer: Hi - I purchased the Saeco Aroma Espresso Machine (Black) in November 2012. I have been very happy with my purchase.

I think one thing that helped my decision between the two is the location of the steam wand. On the Via Venezia, the wand is on the left. I am right handed and the espresso machine I owned before the Aroma had the wand on the right. Also, I don't have a lot of choice of where to put my machine and if I had purchased a machine with the steam wand on the left, it would have been impossible to use.

Price made a difference - the Aroma was cheaper and I got a good deal on it.

It looks like the main difference between the two machines is the layout of the buttons. I don't like that the power button on the Aroma is located on the side of the machine and I sometimes forget to turn it off.

I also watched a LOT of informational videos. They're super helpful. If you get the Aroma, make sure to also get the stainless steel steaming wand. The foam is MUCH better.

Hope this helps -
Reply · Report · Janelle S on Feb 10, 2013
· Add Answer · I Have This Question Too (1)
I bought my Saeco Aroma in November 2014. Lately, the coffee has been coming out of the portafilter in drips or not at all. I have descaled the machine regularly always using the Saeco Descaler. Have descaled it again this week and even the descaling liquid is coming out of the portafilter in slow drips. I cannot make coffee with this machine anymore!! Don't know what to do...any ideas?
Lyane M on Sep 8, 2015
Best Answer: If you'd like to set up a repair with us we can certainly do so. I have to be honest though, for a machine in this price range, repairs usually cost the same as just buying a new machine.
Reply · Report · Michele BStaff on Sep 25, 2015
· Add Answer · I Have This Question Too (1)
Is the drip tray easily removed and cleaned? This doesn't seem to be addressed in the specs.
Thanks, Larry
lawrencd L on Jan 12, 2013
Best Answer: Yes. It is very easily lifted out. The drip tray is made of hard plastic and the grate is stainless steel. The Aroma comes with a hard plastic knock box with a little block of wood. Both are easily cleaned. However, the plastic isn't the most durable kinda and I am not sure how long either might last. Also, the clearance of the portafilter doesn't allow for a regular cup to fit on the drip tray. You will need to get espresso shot glass sized containers.
Reply · Report · Greg C on Jan 14, 2013
· Add Answer · I Have This Question Too (0)
how long does it take to warm up?
A shopper on Feb 19, 2015
Best Answer: I love this machine … have had it for a couple of years, and still in great condition (if you take care of it properly). It doesn't take long at all to warm up … just a few minutes most. I never think of that, as it is always ready when I am ready to start it. Enjoy. (and a great price)
Reply · Report · Patricia G on Feb 23, 2015
· Add Answer · I Have This Question Too (0)
I am considering buying a saeco aroma espresso machine. I noticed that the water tank is clear. Has anyone had problems with algae growing in the tank ? How often do you have to clean it ?
A shopper on Jun 19, 2014
Best Answer: Algae will grow anywhere you have stagnant water, and it will develop in this and any tank as well if you leave water in them for days without use. The tank is removable and easy to clean. The tube however, is a different thing. If algae starts growing in it, there is no way to clean it besides pulling down the machine.
It's a nice sized machine, but you are limited to the tiny espresso cups, or cups of similar height, because the clearance under portafilter does not allow for anything taller.
The pressurized portafilter gives "artificial" crema which is really thick but that does nothing for the flavor of the coffee itself. So be prepared to swap out the portafilter and invest in a grinder and tamper.
The panarello frother leaves a lot to be desired for microfoam - more like megafoam. It takes a lot of patience to slowly froth the milk to get some some half decent foam going.
Reply · Report · Greg C on Jun 19, 2014
· Add Answer · I Have This Question Too (0)
I just got my aroma yesterday and I've pulled three sets if shots and all three times the left shot glass fills twice as fast as the right. I am using espresso ground beans, but I am not tamping since it is the presurized portafilter. What am I doing wrong?
A shopper on Mar 30, 2014
Best Answer: Two things it may be, I had to play with the grind a little and be sure even if you are not tamping, that you don't fill the coffee holder too high.
I grind my espresso between the espresso setting and the cone drip filter.
When ever I fill the coffee holder too high it does not flow the same.
I also have found that it does not make a stronger coffee if you fill it more. The secret , which I'm sure you know is to have very fresh beans.
I hope this helps. We love our espresso machine! Brewing 8-10 shots a day since we have owned it and never have had a problem.
Reply · Report · Timothy M on Apr 4, 2014
· Add Answer · I Have This Question Too (0)
Does the water or coffee come in contact with ANY plastic or aluminum. What are the materials that touch the coffee, water and milk? Thanks.
A shopper on Jun 4, 2014
Best Answer: The water is held in a plastic storage tank. You can refresh the water every time you use the machine so that you are not using water has been sitting in plastic for a long time. The boiler is stainless steel and you can buy the stainless steel portofino to replace the plastic one that comes standard with the machine.
Reply (1) · Report · Craig S on Jun 23, 2014
· Add Answer · I Have This Question Too (0)
My wife and I enjoy double-caps.

Is the processing time on this unit fast enough to produce 2 back-to-back double shots plus froth such that we can enjoy our double-caps simultaneously, or will my wife be finished with her drink while mine is till being pulled?
Dan A on May 12, 2012
Best Answer: Honestly, it will depend on how fast you can pull them, and how quickly she drinks hers (assuming she gets hers first). My wife likes to drink hers hot, and I like to clean up before I enjoy mine so she has usually finished before I take my first sip.

If you wanted to enjoy them together, and were willing to put cleanup off until after you've both enjoyed your beverages, then I would say it *is* possible if you were willing to invest in a second portafilter, shot pitcher and frothing pitcher. With both portafilters staged and ready to go, as well as the two frothing pitchers, you should be able to get two done in about the same time, with the difference being the time it takes to foam the second pitcher of milk - about a minute or two.

I usually pull two dead shots to preheat our cups and get the gear up to temp. After that, you can pull your espresso shots back to back with very little wait between and keep the shots hot atop the machine. Then, after switching modes for frothing, another brief (10-15 sec) wait and you can froth two pitchers back to back.

It's a great little machine for the price. If i'd had a bigger budget I would have moved up to the Rancilio Silvia, but you'd have to spend much, much more for a multi-station unit to truly produce two simultaneously (and unless you're wife's going to foam the milk, that part of the process will be performed by you sequentially anyway).

Good luck!
Reply · Report · Martha S on May 14, 2012
· Add Answer · I Have This Question Too (0)
I’m having a problem with how the water tastes when heating & dispensing through the steam spout or coffee brew unit. Supposedly, this water can be used for tea, but it actually tastes horrible, with a very strong, metallic after-taste. I cleaned the unit with a mild coffee-maker cleaner from Bed, Bath, and Beyond before I initially used the machine (per the manual), but that apparently wasn't helpful. I also rinsed the water circuit (again according to the manual), but the metallic aftertaste remains. The water in the back water tank tastes fine, so the problem lies somewhere in the machine when the boiler heats the water.

I’ve made around a dozen Cappuccinos, and they all taste great, so the brew is actually masquerading the metallic water taste. Just imagining though how much better it would taste with decent H2O.
Has anyone experienced the same problem? If you’ve never tasted the hot water directly from the steam wand or brew unit, you should try it now to make certain you don’t have the same issue. I called the Saeco USA Customer Service Center about this, and they didn’t have a viable solution, other than just suggesting I return the unit for a new one. I’m almost 100% certain any new unit will have the same problem. Any thoughts????

Thanks in advance for your help and /or suggestions – they are greatly appreciated.

Rich
Richard K on Jul 19, 2014
Best Answer: I got curious, so I just tried it. I don't taste anything metallic, just maybe a little milk residue from my pannarello. The water, though, has that kind of burned quality that I get at certain coffee chains when I buy tea. Definitely not metallic, just tea that isn't in good water.

Maybe there is something about the heating process in the machine that brings out certain minerals or a taste from your local water? Have you tried it with different water? The only other thing I can think of is that the water is either not really boiling or it is overheated, i.e. that it sits in the boiler/tank and that this has spoiled the taste of the tea.

I don't use my Saeco Aroma for hot water (it's easier to just use a kettle), so I am not too worried about this. I'd try different water first if you have not already.
Hope this information helps. I'm not sure a new machine would make all that much of a difference.
Reply · Report · Jennifer J D on Jul 21, 2014
· Add Answer · I Have This Question Too (0)
is this coffee maker made in Italy?
A shopper on Mar 25, 2016
Best Answer: the company was originally all Italian then it was either assembled and definitely shipped from Spain, in the recent past it it was bought by Dutch Philips. I was afraid they would cut corners but they maintained the strong pump and hot boiler and improved the design, larger water reservoir, cup and saucer storage on top, option of metals (before only plastic). I bought the first in 2003, it worked morning and night for 3 people for 11 years. The 2nd I bought for work and it seemed never to be cold. That one lasted 8 years. When they crapped out i bought one for my son and daughter in laws NY apt. and another for their studio here in the country and another for our apt. and yet another to take to our 2nd home. Why pay more ?
Reply · Report · Chris L on Mar 28, 2016
· Add Answer · I Have This Question Too (0)
From the videos and other people's recommendations, I should be able to fit 18-20 grams of grounds in the portafilter. I can barely fit 15 grams, and even then it isn't sealing well and some espresso will squirt out of the top of the portafilter. Plus, the resulting espresso seems weak to me. What am I doing wrong?
Crystal F on Dec 28, 2015
Best Answer: Hi, our family has a total of four of these machines. I have never weighed the coffee by the gram, they don't do it that way in Italy either :-) Here is my advice:

1. Don't fill the portafilter too full! About 3/4 of the way up is ideal, leaving about 1/4" at the top after tamping (see next)
2. Don't pack the coffee down hard! This is a common misconception, and they don't do it in Italy either. Tamp if down lightly, I use the back of a spoon.
3. Make sure the rim of the portafilter is clean, burnish it lightly once in a while with the back of a knife or similar object
4. Remove the inner cup after each use and clean the bottom of it.
5. Use the right coffee! Most "espresso" grinds in the US are too coarse and over-roasted (bitter). I have used Lavazza qualita rossa (red label) for years with great results. Mauro is also good, as is Illy (expensive).
6. The expresso should come come out in a thick stream leaving lots of yellow foam (crema) on top of the cup(s)
7. Clean the underside of the head (where that water comes out into the portafilter) once in a while with a wet paper towel

I am sure you are not doing it, but make sure the bottom (steamer) button is not on, just the top button (Coffee pump)

Good luck!

Dan D
Reply · Report · Daniel D on Feb 12, 2016
· Add Answer · I Have This Question Too (0)
I'm the individual that asked about the turn-around time for double-caps and wanted to thank those that answered -- greatly appreciated!

I also have a follow-up question regarding pre-ground coffee (not ready to deal with a grinder purchase quite yet): If anyone here has experience, will this unit function well with Levazza and Illy style pre-ground espresso, or will the machine choke on it? -- I'm aware that some machines in this price range just can't tolerate too fine of a grind, but haven't been able to find info on this unit.

Thanks again!
Dan A on May 14, 2012
Best Answer: Dan, my wife uses pre-ground (store bought) fine espresso, the machine does fine with it. I use a (relatively inexpensive) hand crank burr grinder (Camano coffee mill - makes for a nice morning ritual), can grind it as fine as it gets (although I don't do it - too much work) and get a fine shot of espresso. A friend of mine does use Lavazza, I never had anything less than a great coffee from him (his machine is the reason I bought ours). We have this for about 18 months, the only way I have ever screwed up was to use very fine grind and pack it in. The coffee still comes out great tasting but it takes forever, one drop at a time (and ends up cold at the end - we're talking 10 - 15 minutes). So - don't do it, fill it with coffee, leave it somewhat loose, don't pound it in, that's all the magic.
Hope this helped. Jiri.
Reply · Report · Jiri M on May 14, 2012
· Add Answer · I Have This Question Too (0)
I'm concerned after reading a review that we won't be able to make two cups at at a time as advertised with this machine?
Cofee lover on Apr 29, 2016
Best Answer: It is certainly possible to make two cups at a time, each cup will be a single espresso shot. My wife and I used this method for a while - then eventually we started drinking Double Shots (with double size shot glasses), and we now make them one at a time. One thing to note, if you are making two at a time, you must have the machine on a level surface, or else one cup will fill faster than the other. (our old apartment was not level, and we had that problem)
Reply · Report · Nathan G on Apr 29, 2016
· Add Answer · I Have This Question Too (0)
It's the top of the machine a cup warmer?
Lonnie W on Feb 6, 2016
Best Answer: Hi, the top of the machine does get warm, but it's general warmth from the machine, not a true cup warmer. My espresso cups get a bit warm but to really preheat them I fill them with hot water.
Reply · Report · dan b on Feb 6, 2016
· Add Answer · I Have This Question Too (0)
We received a expresso machine for Christmas and ansolutely love it. My question- if I wanted to buy premeasured coffee pods for this machine, what would I buy and where?
A shopper on Dec 29, 2015
Best Answer: I have limited experience with the pods, but I can personally say that I find the taste much inferior to fresh coffee. I believe you would be much better off buying fresh beans, and using a scale to get the right dosage (for the Aroma, I usually use 15 to 17 grams). If that truly is too much work, of all pods for that machine, get the Illy pods. They do fit.
Reply · Report · Kyle L on Feb 5, 2016
· Add Answer · I Have This Question Too (0)
New to espresso machines! Just got the Saeco Aroma. Can I extract 4 ounces from one fill of the portafilter?
Jolly R on Jan 14, 2013
Best Answer: You can extract as much or as little liquid as you like, however the double basket is really meant for just 2 oz of liquid, so if you pull 4 oz through, you can risk over-extracting the grounds. I'd suggest tasting to see how you like the flavor versus pulling just 2 oz through the brewhead, and then adding 2 oz of hot water from the machine through the steam wand (you can get hot water out of the steam arm when the machine is at brew temperature, not steam temp, by simply turning the knob).
Reply · Report · Teri KStaff on Jan 14, 2013
· Add Answer · I Have This Question Too (0)
How large is the portafilter? I like my coffee strong. I used two scoops (2-tablespoon scoop) for my double shot.
A shopper on Apr 14, 2012
Best Answer: It can fit 1 or 2 scoops of coffee depending on which filter you use. Usually one scoop will make one espresso. If you use 2 scoops to make one espresso, believe me, it will be STRONG!!!

I've had my Saeco Aroma espresso machine for 6 years now and it need VERY little maintenance and it makes great coffee.

This is a very good purchase!

Seb
Reply · Report · Sebastien C on Apr 16, 2012
· Add Answer · I Have This Question Too (0)
how much does the non pressurized coffee holder cost and what are the differences between the one that comes with the machine (which I have) and the non pressurized. I think it is dryer pucks, is this right?

Thank you,
Paula
p e on Dec 10, 2011
Best Answer: Costs about $XX bucks to get a non-pressurized portafilter - Not sure if it is in stock. Do a google search and you'll find a youtube video on this topic by seattecoffegear.

Difference is much greater control on the shot. If you are not very particular about your espresso shots and don't care to get into the details, what you have probably works.

I have de-pressurized mine, instead of shelling $40. There are instructions on home-barisata DOT COM website. Do a google search on depressurizing saeco portafilter.

With a depressurized portafilter, you have to pay MUCH closer attention to

- bean freshness
- grind size
- water quality
- tamping

in order to get that perfect espresso. The upside - you get MUCH better espresso shot than a pressurized espresso can ever produce. (pressurized one creates a "fake" crema..)

HTH
Reply · Report · Rajeev K on Dec 10, 2011
· Add Answer · I Have This Question Too (0)
How long should let the Aroma warm up before pulling a shot?
A shopper on Jun 6, 2016
Best Answer: So it generally will take about 1 to 1.5 minutes for the machine to be ready to pull its first shot. The machine has an indicator that lights up RED when it is ready to go. After the first shot, it takes about another 20 seconds for the machine to be ready to pull again.

I have had the unit for over a year and so far its been great!
Reply · Report · Cameron S on Jun 9, 2016
· Add Answer · I Have This Question Too (0)
How many seconds should I leave the pressurized portafilter to get agood espresso? 15, 20,25 seconds
A shopper on Feb 3, 2016
Best Answer: It depends on how tight you pack in your grounds and how long you like your shot. I'd say a ristretto might be ready in 10 seconds, and for a lungo, maybe go 25? I tend to go by color of whats coming out more than time though.
Reply · Report · Harrison H on Feb 5, 2016
· Add Answer · I Have This Question Too (0)
i got this about a month ago .. and i was using this pretty much every day. few days ago i don't know what happen my steam doesn't work anymore.. it kinda works but . strong steam only comes out only for 10seconds and dies really quick and water and steam start coming out together.. i found some other site that waterfill indicator had scales on it so my boiler has been overfilled. so i descaled it today but still has the same problem .. do you have any idea what is worng with this? im looking every where to find the solution and have no luck..
A shopper on Feb 1, 2014
Best Answer: This hasn't happened with our new one but we have only been using it a few weeks when our old Venetia espresso machine finally croaked. When that happened with it, it seemed that possibly a blob of milk had clogged the passageway. First try heating the water and depressing the button you would to make the coffee. Then turn the foaming nob up all the way. It should pop any obstruction out.
2nd choice: add a cup of white vinegar to about 3 cups of water in the water container, heat and run some through both the coffee making channel and the wand. Let sit (power off) for about 20 minutes. Then turn the power on, run the steamer, normal way, then the way I suggested above, coffee button depressed and steamer wheel full on.
Reply · Report · Caroline B on Feb 2, 2014
· Add Answer · I Have This Question Too (0)
I'm a budding Barista who SO desires to produce art with my lattes and capuccinos (I make about 10 drinks a day for my office). We have the Saeco Aroma, and turn out some tasty drinks with it. But for the life of me, I can't get the milk right to be able to pour designs. It is either too milky or too foamy.

Anyone have any suggestions?
Brad H on Apr 26, 2013
Best Answer: I have been using Saeco machines for years, now into my third aroma model. To regulate your foam remove foaming nozzle insert milk container till temperature reaches a satisfactory heat and then shut off steam, replace nozzle, reopen steam and continue foaming to satisfactory level. Takes seconds and produces the perfect expresso.
Reply (1) · Report · David W on Apr 27, 2013
· Add Answer · I Have This Question Too (0)
Is it made in China?
A shopper on Apr 12, 2016
Best Answer: My machine made In Romania . Label is inside the machine behind the water reservoir. Hard to get to when in use.

This machine is used every day that we are home. 5 to 6 cycles per morning. 1 or 2 Lattes and 3 or 4 double shots.

Makes great hot chocolates for the kids and Irish coffees for adults. Really gets a work out at the holidays.
I use filtered water and Lavazza coffees ground to order. The machine has spoiled is. Recommend tamping the coffee for best result. Filling the pod and twisting in place works.
Reply · Report · Dan S on Apr 22, 2016
· Add Answer · I Have This Question Too (0)
Why does the Saeco Aroma have wet grounds after every use? Grind is real fine. I tamp around 25-40 pounds pressure every time. First machine where the grounds come out in a soup, and this is my 3rd machine in 15+ years.
Stephen R on Jan 28, 2016
Best Answer: I end up with wet grounds when I simply don't add enough coffee. When I lock the handle in place, if it's a very tight fit, then I never have wet grounds. If the fit is loose, I don't have enough coffee and I get the soup you describe.
Reply · Report · Mark B on Feb 5, 2016
· Add Answer · I Have This Question Too (0)
I saw in the video that this machine creates a lot of foam when steaming milk. Could I cover the air intake hole in the panarello with tape to reduce the amount of foam produced when trying to steam milk?
John H on Feb 10, 2013
Best Answer: I wouldn't recommend covering the panarello discharge end with tape - I'm pretty sure it would melt anyway. You can adjust the amount of steam by turning the steam valve cam (outside knob) clockwise. This will move the inside shaft towards the closed position and reduce the amount of steam being discharged.
Reply · Report · Richard B on Feb 19, 2013
· Add Answer · I Have This Question Too (0)
What size tamper should I get to fit the Saeco Aroma pressurized portafilter?
A shopper on May 1, 2012
Best Answer: On the Saeco Aroma, you do not need to tamp with the pressurized portafilter, only if you are using the non-pressurized.
Reply · Report · Kaylie KStaff on May 4, 2012
· Add Answer · I Have This Question Too (0)
I'm new at this - enjoying my Aroma, my results are usually good, but I read that a good shot should take 30-40 seconds. It takes me a lot less than that, and since I'm using the pressurized Portafilter I don't see how I can change the time. Am I missing an option here? Should I get a non-pressurized portafilter so I can experiment with tamping to make the pull longer, or is there something else I should try?
Matt O on Aug 8, 2016
Best Answer: When I worked at a coffee shop good shots were between 17-21 seconds, I believe. I haven't timed my shots using this espresso machine, but they are definitely not 30-40 seconds long. If you aren't satisfied with how the espresso tastes, I would try a few things first before buying a new portafilter (unless you just want one). You can check the grind of the espresso to make sure it is fine enough for the taste you want or you could try a different brand of espresso (that makes a big difference sometimes). What I do is add a little more espresso then what the instructions say. I use the scoop that came with my machine but add about 1 1/2 or 1 3/4 scoops, then use the flat back of the scoop to smooth it out. I don't tamp it, but just smooth it so its a little more compact then just dropping it in. I've had my machine for 2 years now and am pretty happy with the results so hopefully that helps you!
Reply · Report · Jessica W on Aug 11, 2016
· Add Answer · I Have This Question Too (0)
Have model Saeco aroma ... I need to use a screw driver to remove inner metal ...... Basket in portafilter .... Any suggestions. ? I cannot manually remove it . Injured nail ( thumb) already . Very unhappy w/ this . Not user friendly ;//////
Tammy S on Jun 17, 2016
Best Answer: We had the same problem but my wife began using a small spoon to pry it off. There are two indentations on opposite ends. Try that and it will work.
Reply · Report · Steve G on Jun 21, 2016
· Add Answer · I Have This Question Too (0)
Do you back flush this machine ?
MICHAEL K on Mar 13, 2016
Best Answer: I'venever done that. I just use powdered descaler in the water resevoir and keep running the machine until the I've used up the mixture. Then I run clean water thoughl. Make sure to flush out the steamer and the portafilter. Also, make sure you shut off the steamer when making coffee -- otherwise the water will be too hot for the coffee and blow grounds all over the place when you take the basket off.
Reply · Report · nick p on Jun 9, 2016
· Add Answer · I Have This Question Too (0)
What are the e s e compatible pods to use for the saeco aroma espresso machines?
Joyce on Jan 2, 2016
Best Answer: YES, I USE LAVAZZA ESE pods with machine, and I grind my own as well. This is my 2nd machine from this company...the first one having lasted 18 YEARS!! This is a great machine
Reply · Report · KENNETH H on Feb 5, 2016
· Add Answer · I Have This Question Too (0)
Can you get the frothing wand on the left? Our kitchen nook is tight.
DR COOL on Nov 9, 2014
Best Answer: Thanks, Teri! I guess I'll wait around. The Profi still dribbles along! We do get to Seattle on a regular, about 18 month basis. Last time was a year ago, so it is coming right up! We'll "work with sales."
Russell Cuhel
Reply (1) · Report · DR COOL on Nov 11, 2014
· Add Answer · I Have This Question Too (0)
Has the aroma been discontinued ?
A shopper on Aug 2, 2016
Best Answer: Unfortunately, it has! I'd recommend checking out the Capresso EC Pro for a similar performing machine.

https://www.seattlecoffeegear.com/capresso-ec-pro-espresso-cappuccino-machine

Hope this helps!
Reply · Report · Joshua SStaff on Aug 3, 2016
· Add Answer · I Have This Question Too (0)
I need a new portfilter and baskets for my Aroma machine. Can I get the parts?
Ken W on Feb 4, 2016
Reply · Report · SCG SStaff on Feb 4, 2016
· Add Answer · I Have This Question Too (0)
How do you clean the clear tube that carries the water from the tank to the machine? I have what appears to be mold in the tube (dark small spots too far up the tube to be reached with a q-tip).
A shopper on Dec 18, 2015
Best Answer: The best thing to do is soak it in hot water and dish soap and if you can get a pipe cleaner that would help too.
Reply · Report · Michele BStaff on Jan 17, 2016
· Add Answer · I Have This Question Too (0)
Hi, how do the pods for this machine compare to illy and nespresso?I would like to use pods during the week and fresh coffee weekends, Thanks
A shopper on Dec 11, 2015
Best Answer: It depends on the pods you use. This machine uses the same bars of pressure. That's the great thing about the Aroma, you can do both pods and ground coffee!
Reply · Report · Michele BStaff on Dec 13, 2015
· Add Answer · I Have This Question Too (0)
Can I order something that is out of stock and have it ship when it comes in?
A shopper on Dec 6, 2015
Best Answer: Unfortunately we are not set up to have back ordered items. Orders can only be placed for an item currently available in stock.
Reply · Report · Samantha BStaff on Dec 6, 2015
· Add Answer · I Have This Question Too (0)
can you ship a Saeco Aroma espresso machine, stainless to Canada? If so, how much would that cost? Thanks!
A shopper on Nov 26, 2015
Best Answer: We can not ship outside of the US, both billing and shipping have to be US addresses, you can use Paypal on our site. Always call for more information.
Reply · Report · Samantha BStaff on Nov 27, 2015
· Add Answer · I Have This Question Too (0)
Why does'nt the R19376/04 machine come with the white expresso cups shown in your advertisement? Very deceiving.EM
A shopper on Nov 6, 2015
Best Answer: I'm sorry if you felt deceived. The picture is just a picture showing how the machine can be used as a cup warmer. If you view the video you'll see that the cups are not included. If cups were included, they would be listed. I apologize for any confusion.
Reply · Report · Michele BStaff on Nov 6, 2015
· Add Answer · I Have This Question Too (0)
Can you order the Saeco Aroma with a metal foam stick rather than a plastic one?
A shopper on Nov 3, 2015
Best Answer: No, this only comes with the plastic panarello. However, you can purchase a metal one separately here: https://www.seattlecoffeegear.com/saeco-panarello-assembly-stainless-steel
Reply · Report · Michele BStaff on Nov 4, 2015
· Add Answer · I Have This Question Too (0)
Is this machine still made in Italy?
John G on Oct 31, 2015
Best Answer: Due to popularity, these machines are now manufactured in Italy, Romania, and China.
Reply · Report · Michele BStaff on Nov 4, 2015
· Add Answer · I Have This Question Too (0)
Is this machine still made in Italy?
John G on Oct 31, 2015
Best Answer: Yes, and Romania and China
Reply · Report · Michele BStaff on Nov 4, 2015
· Add Answer · I Have This Question Too (0)
I had to toss my last Sacco aroma after less than 2 years. The welds on the base of the machine broke, the screen above the portafilter was defective and fell out twice, and the pump finally stopped working. Is thi new made in china version inferior to the one
I had before for about 4 years?
David W on Oct 21, 2015
Best Answer: The versions that are made in China and Romania are not inferior to the ones made in Italy. They maintain the same manufacturing standards.
Reply · Report · Michele BStaff on Oct 27, 2015
· Add Answer · I Have This Question Too (0)
Do you recommend refurbishing an older saeco barista?
A shopper on Sep 28, 2015
Best Answer: No, the cost is usually the same as buying a brand new Saeco Via Venezia
Reply · Report · Michele BStaff on Sep 29, 2015
· Add Answer · I Have This Question Too (0)
Do you sell the metal portofino so we wouldn't have to run our espresso through plastic?
Jenny H on Jul 8, 2015
Best Answer: We have the non-pressurized upgrade portafilter which is metal and can be found here: https://www.seattlecoffeegear.com/non-pressurized-portafilter-upgrade-for-saeco-and-starbucks-espresso-machines
Reply · Report · Michele BStaff on Aug 10, 2015
· Add Answer · I Have This Question Too (0)
We're is it made?
A shopper on May 30, 2015
Best Answer: Romania
Reply · Report · Michele BStaff on Jun 20, 2015
· Add Answer · I Have This Question Too (0)
Doesn't list the Saeco Aroma in either the compatible or incompatible list. What do you think? Would this help with an Aroma model?
Gordon P on May 24, 2015
Saeco Aroma RI9376/04 Espresso Machine
Saeco Aroma RI9376/04 Espresso Machine
Saeco Intenza Water Filter Replacement
Saeco Intenza Water Filter Replacement
Best Answer: That water filter is intended for superautomatic machines. We just use water poured out of a Brita filter pitcher in our semi-automatic machines.
Reply · Report · Michele BStaff on May 26, 2015
· Add Answer · I Have This Question Too (0)
Can you use this as a combo, meaning to make regular coffee also, or is it just for espresso ?
LEN K on May 1, 2015
Best Answer: This is just for espresso. You can always make an Americano though!
Reply · Report · Michele BStaff on May 26, 2015
· Add Answer · I Have This Question Too (0)
How long does it take to brew? Once the lights are in and I push down the espresso button it takes at least 10min to brew. I've timed it. Is this normal?
A shopper on Mar 28, 2015
Best Answer: Your ideal espresso shot should brew between 20-30 seconds. If it is taking 10 minutes, then your coffee is WAY too fine. Go to a coarser setting. If you are still having problems, e-mail us at support@seattlecoffeegear.com or call us during business hours and we can try to troubleshoot with you. Phone: toll free - 866-372-4734 | 206-774-3164
Hours: Monday - Friday, 7am - 6pm | Saturday, 9am - 6pm | Sunday, 12pm - 5pm (pacific)
Reply · Report · Michele BStaff on Mar 30, 2015
· Add Answer · I Have This Question Too (0)
The specs say that the brew group is aluminum. Does the brew group come in contact with water?
A shopper on Feb 14, 2015
Best Answer: The brew head is actually brass, with a stainless steel screen. The portafilter is also chrome plated brass, so there isn't any aluminum that contacts water on this machine.

The Poemia, on the other hand, uses an aluminum portafilter, so that may be where you saw that information.
Reply · Report · Miranda GStaff on Mar 11, 2015
· Add Answer · I Have This Question Too (0)
Suddenly my steam wand makes a terrible sound when immersed in the milk, and it makes large bubbles rather than foam. What can I do about it?
margot k on Jan 5, 2015
Best Answer: I would recommend taking your panarello apart and cleaning each of the pieces very thoroughly. Often, soaking in hot soapy water or a Rinza solution helps to make sure that you can scrub off any build up. Next, if you haven't descaled in a little while, that's a good idea. The biggest difference will also come from checking the tip of your panarello, and if the pointy part in the center isn't poking out about 1/4 inch, you can push it out from the inside of the sleeve, out. The further out that sticks, the more frothing you will get!
Reply · Report · Stephanie AStaff on Jan 6, 2015
· Add Answer · I Have This Question Too (0)
Although it says it is not necessary to tamp the coffee prior to brewing, is there a tamper piece that comes with the machine purchase? Thank you.
Erica S on Dec 11, 2014
Best Answer: With a brand new machine, it will come with a scoop and on the bottom of the scoop, is a flat portion that you can use to slightly tamp the coffee down. Since it's plastic, you won't be able to tamp very hard, nor do you need to because the portafilter is pressurized. Hope this helps!
Reply · Report · Stephanie AStaff on Dec 12, 2014
· Add Answer · I Have This Question Too (0)
Does the warranty would be valid in Canada? I'm moving there in a couple of months.
A shopper on Dec 10, 2014
Best Answer: The warranty is held through Saeco directly, and while they do have service centers in Canada, I'm not sure if they will support the warranty there, that would be something you would need to check with them on. Their number is 800-933-7876.

Any extended warranty (if you were to get an extended warranty or choose to purchase additional warranty) is supported by Seattle Coffee Gear directly, and we are unable to ship to Canada, So, I would not recommend purchasing any extended warranty, as we cannot support a machine that is in Canada. Sorry!
Reply · Report · Stephanie AStaff on Dec 12, 2014
· Add Answer · I Have This Question Too (0)
What size is the aftermarket portafilter? I have one from my broken :( 20 year old Gaggia machine. Would it fit?
A shopper on Dec 3, 2014
Best Answer: You will need a 53mm portafilter. The non-pressurized portafilter that we carry for the Saeco machines are also 53mm. Unfortunately, you would not be able to tell if your old machine's portafilter fit until you tried it, and we can't tell because we can't test it, sorry!
Reply · Report · Stephanie AStaff on Dec 4, 2014
· Add Answer · I Have This Question Too (0)
I have the Saeco Aroma. I've had for about 3 months but havent used it for most of that time.
Just tried using it and the water is not being pumped for the espresso . The steam works fine.
What to do?
A shopper on Sep 9, 2014
Best Answer: Are you able to get water from the brew head of your Aroma when the portafilter is not attached to the machine? If so, then try attaching the portafilter to the machine without grounds and see if you can get water through the empty portafilter. If you aren't able to get water through there at all, there may be an issue with the pressurization of the portafilter. If water flows with the portafilter without grounds inside but gives you trouble once you add grounds, then the grind size may be too fine. I hope this helps you narrow things down, but if you are still having trouble then you may want to call Saeco at 800-933-7876.
Reply · Report · Teri KStaff on Sep 10, 2014
· Add Answer · I Have This Question Too (0)
I recently purchased an espresso machine (different brand) and was so disappointed that most of the parts/buttons/accessories are plastic...specifically the grounds basket. Is that also true of this machine. I see the price went up from the $199 I saw last week! Yes, I asked "is this true of this machine"? Are the parts/accessories/buttons, etc. plastic?
Nanci R on Aug 28, 2014
Best Answer: There are parts of the Saeco Aroma that are plastic, but it does have quite a bit of steel and heavier weight material as well. The portafilter is both chrome plated brass and plastic, as the pressurization is created by plastic components. The baskets are stainless steel. The black or stainless steel case (depending on the finish you choose) is black powder coated steel or stainless steel, and the prices you are seeing online are for the different finishes too (if we're out of black, the price looks like it goes up online because the default price will show for stainless, which is a higher cost). The buttons are plastic, and accessories like the drip tray and scoop are plastic too. Unfortunately there are no espresso machines that offer completely plastic free brewing, but in this price point the Aroma is actually the best bet with the most metal. It's a great machine!
Reply · Report · Teri KStaff on Aug 29, 2014
· Add Answer · I Have This Question Too (0)
i need to know if this new or reconditioned????....thank you
chaz L on Jun 25, 2014
Best Answer: This Aroma is a new machine. We also offer this unit refurbished, which can be found at the link below:

http://www.seattlecoffeegear.com/saeco-aroma-espresso-machine-certified-refurbished
Reply · Report · Teri KStaff on Jun 25, 2014
· Add Answer · I Have This Question Too (0)
I just purchased the Saeco Aroma and was wondering what size frothing pitcher seems to work best with this machine?
Bryce on Apr 20, 2014
Best Answer: I would recommend using a frothing pitcher that is between 12 and 20 ounces with your Saeco Aroma machine. The 20 ounce size allows for a larger amount of milk to be frothed, but also allows for greater volume of foam to be built up. Any basic frothing pitcher will work, like the Stainless Steel Pitcher at the link below, which comes in both 12 and 20 oz sizes.

http://www.seattlecoffeegear.com/stainless-steel-milk-frothing-pitcher
Reply · Report · Teri KStaff on Apr 21, 2014
· Add Answer · I Have This Question Too (0)
What are the power specs (amps, watts, etc) for this device?
Angelo M on Apr 12, 2014
Best Answer: The Aroma is 950 watts and 120 volts. You can find a list of the complete specifications for the machine on the machine page under the specs tab.
http://www.seattlecoffeegear.com/saeco-aroma-espresso-machine
Reply · Report · Teri KStaff on Apr 12, 2014
· Add Answer · I Have This Question Too (0)
Would a 55-58 mm espresso pod
18 grams per pod, work in the Saeco Aroma machine?
A shopper on Mar 11, 2014
Best Answer: The Saeco Aroma uses a 53mm portafilter, and the pods for it are ESE pods which are typically only about 6.9 grams each. I think the pods you have may not be right for this machine, unfortunately!
Reply · Report · Teri KStaff on Mar 12, 2014
· Add Answer · I Have This Question Too (0)
Could you tell me about how much grounds do you use for a one shot of espresso?
And what is the best "grind" to use when grinding the beans?
Thank you!~
A shopper on Mar 11, 2014
Best Answer: We typically just fill up the single or double basket in the portafilter of the Aroma, level the grounds off without pressing down, and attach that to the machine to brew a shot. There is not a universal espresso grind, unfortunately, and so you will need to adjust your grind size to a fine consistency that is not too fine for best extraction. You may find this video regarding dialing in shots on a pressurized portafilter helpful:

https://www.youtube.com/watch?v=G-xbRzYVn58
Reply · Report · Teri KStaff on Mar 12, 2014
· Add Answer · I Have This Question Too (0)
Just unpacked my new Aroma. What is the extra black plastic tub with a wood divider for?
Carol D on Mar 11, 2014
Best Answer: The black container in your Aroma with the wooden bar is for knocking the portafilter against to remove the grounds- a knock box.
Reply · Report · Teri KStaff on Mar 11, 2014
· Add Answer · I Have This Question Too (0)
How many cups can be brewed in one day?
Ishpreet Singh on Mar 4, 2014
Best Answer: This Saeco Aroma is a very basic home machine that can produce between 3-5 drinks a day, spread out over a few hours.
Reply · Report · Teri KStaff on Mar 4, 2014
· Add Answer · I Have This Question Too (0)
My initial question is why my machine sometimes brews and other times it does not. After I turn on my machine and let it warm up until the brew button lights up I press it to start pulling my shots. However, more times than not, it just does nothing but sound as if it is trying to pull the shot. I have read the manual and done all the steps regarding this issue. So why is is not brewing? Do I need to let it warm up a little more?
A shopper on Jan 28, 2014
Best Answer: Do you mean that water doesn't come out of the brew head, or that espresso doesn't dispense through the grounds in the portafilter? I might suggest trying to get water from the brew head with and without the portafilter attached, and then with and without grounds in it in order to narrow down if the issue is in the screen, in the portafilter, or in your grounds. You may have a clogged screen or portafilter, or if water comes through these two pieces easily and you only have trouble brewing espresso, then your grounds may be too fine, or you may be using too many grounds. Hope this helps!
Reply · Report · Teri KStaff on Jan 29, 2014
· Add Answer · I Have This Question Too (0)
I just purchased a Saeco Aroma as a Christmas gift for my boyfriend. We unboxed it last night and did all the correct steps to prep the machine. Understandably the filter basket fits very snugly until you get some use out of it. However once the portafilter is lined up with the black dot and turned to the right, it does not turn smoothly and does not stay positioned in the center lined up with the arrow afterwards.The portafilter moves smoothly and into the correct position when there is no filter basket inside. Any suggestions? Is the unit defective? We appreciate any help or suggestions!
A shopper on Jan 2, 2014
Best Answer: Both the portafilter and basket of the Aroma do need to wear in, and over time will fit more smoothly into the machine because the gasket is new. It is also the case that the handle will not necessarily end up at a specific point on the brewhead- like that arrow or the exact center. As long as there is no leaking around the edge, your portafilter is locked into place. I would suggest leaving the portafilter in place all the time to help the gasket wear in, and you will notice a difference as the machine ages!
Reply · Report · Teri KStaff on Jan 6, 2014
· Add Answer · I Have This Question Too (0)
Where is it made?
A shopper on Dec 31, 2013
Best Answer: The Saeco Aroma is made in Romania.
Reply · Report · Teri KStaff on Jan 2, 2014
· Add Answer · I Have This Question Too (0)
Is this a refurbished machine? The price seems to be much lower then other retailers.
A shopper on Dec 15, 2013
Best Answer: No, this Aroma is a brand new machine. We do offer it refurbished as well, but the item listing will notate "Certified Refurbished" in the heading. I have included a link to the Refurbished machine below as well for further clarification:

http://www.seattlecoffeegear.com/saeco-aroma-espresso-machine-certified-refurbished
Reply · Report · Teri KStaff on Dec 16, 2013
· Add Answer · I Have This Question Too (0)
What size is the protafilter if I choose to tamp the ground coffee. Would a 58mm tamper work with this unit?
A shopper on Nov 28, 2013
Best Answer: No, the Saeco Aroma uses a 53mm portafilter, and will not be compatible with a 58mm tamper. Keep in mind the pressurized portafilter that came with your machine is self tamping, so you'd only need a tamper if you purchased a non pressurized portafilter upgrade like the one found below:

http://www.seattlecoffeegear.com/non-pressurized-portafilter-upgrade-for-saeco-and-starbucks-espresso-machines
Reply · Report · Teri KStaff on Nov 29, 2013
· Add Answer · I Have This Question Too (0)
What is the Model # of this Saeco Aroma Espresso machine? Thank you!
Dee C on Nov 26, 2013
Best Answer: The Saeco Aroma is model RI9373/47.
Reply (1) · Report · Teri KStaff on Nov 27, 2013
· Add Answer · I Have This Question Too (0)
I just ordered this and received it . However, I did not see a manual in the box.
I tried to look on the internet but the Philips site seems to have the Italian manual instead of the English.
Does anyone know how I can get an English manual for this?
A shopper on Nov 13, 2013
Best Answer: Yes, we have the Aroma user manual online under the Resources tab of our webpage. I have copied the link below:

http://seattlecoffeegear.com/assets/user-manuals/saeco/saeco-aroma-user-manual.pdf
Reply · Report · Teri KStaff on Nov 14, 2013
· Add Answer · I Have This Question Too (0)
For the Saeco Aroma: instructions say there is no need to tamp. Would there be any advantage to tamping with this machine? Also, I notice that some grounds are left where the water comes out, after I remove the Portafilter. Is this normal? How do I clean this? I have just been wiping clean (and I also run water through the portafilter before brewing coffee).
A shopper on Oct 6, 2013
Best Answer: There is not really an advantage to tamping with this Saeco Aroma because the portafilter is pressurized and the machine is self tamping, so these two factors will provide restriction to the flow of your espresso. If you use a pressurized portafilter, plus a fine grind, plus you tamp, there can actually be too much resistance in the portafilter and you may have trouble getting any flow from the portafilter. This can result in off flavors or sometimes even no espresso from the machine! We always recommend not tamping this unit for these reasons. Yes, it is normal for there to be some grounds left on your brewhead and wiping them free as you are doing is the best way to clean them off. Hope this helps, but let us know if you have any other questions!
Reply · Report · Teri KStaff on Oct 11, 2013
· Add Answer · I Have This Question Too (0)
Does this have the Brass porta-filter like the Pre-Philips toggle-switched Aroma, or does it have the Aluminum one like the Poema?
Yosef A on Sep 8, 2013
Best Answer: This Aroma uses the chrome plated brass portafilter and not the aluminum portafilter of the Poemia.
Reply · Report · Teri KStaff on Sep 11, 2013
· Add Answer · I Have This Question Too (0)
Where is this machine made?
A shopper on Jul 2, 2013
Best Answer: Saeco machines like this Aroma and Via Venezia are made in a variety of places, so we can't guarantee that yours will come from one specific location, but right now in the warehouse we have Aromas listing they are made in Romania. Saeco is based in Italy but have manufacturing plants in a few different locations.
Reply · Report · Teri KStaff on Jul 6, 2013
· Add Answer · I Have This Question Too (0)
I'm using Illy grounds and seem to be in need of a tamper. What size tamper should I buy to work with this machine?
A shopper on Jun 13, 2013
Best Answer: The Aroma uses a 53mm tamper, however if you are using the standard pressurized portafilter that came with your machine, you should not be tamping. The slight spring to the handle compacts your grounds, and using espresso-fine grounds and a tamper to press more firmly in the basket can create too much resistance, causing the espresso to drip out slowly instead of flowing out as it should.
Reply · Report · Teri KStaff on Jun 16, 2013
· Add Answer · I Have This Question Too (0)
Any tips on how to avoid the sloppy puck? Can you upgrade with a 3-way solenoid valve?
A shopper on Jun 8, 2013
Best Answer: Unfortunately there is not a way to change this machine and add a 3-way solenoid value or a pressure release for drier pucks. The non-pressurized portafilter upgrade will allow the Aroma to produce somewhat drier pucks, but requires a good quality grinder, and a tamp with 30 pounds of pressure. This portafilter is found at the link below:

http://www.seattlecoffeegear.com/non-pressurized-portafilter-upgrade-for-saeco-and-starbucks-espresso-machines
Reply · Report · Teri KStaff on Jun 10, 2013
· Add Answer · I Have This Question Too (0)
I have had a Saeco Aroma for 2 years. I like the lattes I make with it. One thing about my machine is that the steam wand drips when the machine is on. It's not a slow drip, but not a fast drip, just a drip. I'm wondering what is causing this drip and if I should have it checked out? It has done this from the start, I think. Thank you
Shelley S on May 11, 2013
Best Answer: Generally a drip from the steam arm indicates that there is a scale build up in the machine preventing the steam valve from closing completely. For this reason I'd recommend descaling your Aroma, with a product like Dezcal. If this doesn't solve that leaking for you, then the machine may need a tune up at a repair center. We can do that for you if you'd like, and more information is below:

http://www.seattlecoffeegear.com/service/repairs
Reply · Report · Teri KStaff on May 13, 2013
· Add Answer · I Have This Question Too (0)
In what country is the Saeco SS aroma machine made?
A shopper on May 8, 2013
Best Answer: The Stainless Steel Aroma is made in Romania.
Reply · Report · Teri KStaff on May 8, 2013
· Add Answer · I Have This Question Too (0)
I've been using a refurbished Aroma for the past three years and I only have nice things to say about it. Now I'm getting one for my office. It might be easier for my colleagues to use pods. I'm not clear on whether the new machine comes with the single shot filter and gasket that i believe is necessary to use pods - my refurbished machine did not come with one!
Does anyone know?
Frank on Feb 1, 2013
Best Answer: Yes, the Aroma machine does come with the single shot basket and the pod gasket. To use pods, remove the double basket from the portafilter and replace it with the single shot basket with the rubber gasket seated below it. These pieces are actually included with both the new and refurbished Saeco Aroma machines at this time.
Reply (1) · Report · Teri KStaff on Feb 4, 2013
· Add Answer · I Have This Question Too (0)
Does this machine have two thermostats inside - one for brew and one for steam? I can't seem to find that in the specs. Thanks!
Adi M on Dec 13, 2012
Best Answer: Yes, the machine does. It will heat to brew temp when you turn the machine on and the machine is ready to brew when the brew cup button turns red, and heats to steam temp when you press the steam button and it will also light red at the correct temperature.
Reply · Report · Teri KStaff on Dec 19, 2012
· Add Answer · I Have This Question Too (0)
Does it already come with a portafilter or do you have to purchase one separately?
A shopper on Nov 28, 2012
Best Answer: The Saeco Aroma comes with the standard pressurized portafilter.
Reply · Report · Teri KStaff on Dec 6, 2012
· Add Answer · I Have This Question Too (0)
What is the correct size tamper for the Saeco Aroma?

I want the perfect fit!

Thank you.
Travis T on Feb 2, 2012
Best Answer: The correct size tamper for the Saeco Aroma is 53mm. We have a variety of 53mm tampers available, including ones from Reg barber, Rattleware, and Cafelat.
Reply · Report · Kaylie KStaff on Feb 3, 2012
· Add Answer · I Have This Question Too (0)
Does this model have a stainless boiler? Bill
A shopper on Jan 31, 2012
Best Answer: Yes, the Aroma has a stainless steel boiler.
Reply · Report · Kaylie KStaff on Jan 31, 2012
· Add Answer · I Have This Question Too (0)
does this machine use ese pods?
A shopper on Nov 10, 2011
Best Answer: Yes. The Saeco Aroma is designed to work with both ground espresso as well as ESE pods.
Reply · Report · SCG SStaff on Nov 14, 2011
· Add Answer · I Have This Question Too (0)

Resources

Warranty Information for the Saeco Aroma Espresso Machine

What it Covers:

Saeco espresso machines, coffee makers and grinders

Length: 1 Year
Who Supports the Warranty: Saeco
Warranty Contact Information: 800-933-7876
Eligible for SCG Extended Warranty? Yes (Espresso machines only).
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.

Caring for the Saeco Aroma Espresso Machine

  • Descale every two to three months. We recommend using Dezcal.
  • Wash all removable components with soap and water on a regular basis. (Many are not dishwasher safe.)
  • Remove and clean the panarello wand weekly.
  • Clean brew head with group head brush weekly.

User Manuals for your Saeco Aroma Espresso Machine


Videos Featuring the Saeco Aroma Espresso Machine

Compare Espresso Machines Under $300

Saeco Aroma vs Saeco Via Venezia

Saeco Aroma vs Saeco Poemia

Crew Review: Durgol Decalcifier on a Saeco Aroma

Reviews

Love it!Review by Krystal
Price
Quality
Value
Granted, I've only had this machine for a couple of days, but so far I love it! I tried a superautomatic and hated it, so I "down-graded" to this semi-auto. I really like being able to have more control. So far, I have no complaints about this machine. I spent about an hour in the Bellevue store trying to decide on what to get. Haven was extremely patient, knowledgeable, and helpful. Thank you Haven!! (Posted on 4/1/2016)
Simply GoodReview by Mitchell
Price
Quality
Value
A friend recommended this machine because it was so easy to use. It's true. It's simple to use and seems to be bulletproof. I don't think it makes shots as well as a commercial machine but, for the price, you can't beat it. We use it everyday. Americanos in the morning and iced drinks in the afternoon. I have 2 complaints, though. First, the steam want does not swivel on a ball so it's tough to get the pitcher under it unless you slide the machine out to the edge of the counter. That seems like an easy change for Saeco to make. Also, it's tough to get the espresso "puck" out after pulling shots. Still, easily a 4+ star machine! (Posted on 3/18/2016)
Great Beginner Machine!Review by Jen
Price
Quality
Value
This is the first espresso machine I've ever owned - and I love it! The Saeco Aroma was easy to set up and simple to use. I've used it for a few days now and successfully pulled off both expresso and cappuccino. When it comes to this machine, there are many features in the "pro" column, ease of use and quality of espresso topping the list. The only flaw I've encountered is that the directions indicate you can use "two level scoops" of ground coffee in the portafilter at once, thereby enabling you to make two cups of espresso simultaneously. I have not found this to be the case. If I put two level scoops in, the water does not make it through the filter and nothing dispenses into the cup. It seems that the volume of grounds in the filter is such that when the filter is twisted into the place, the grounds become too compacted and the water is unable to pass through. However, when using only one level scoop, the water passes perfectly. I've tried making two cups of espresso from that single scoop and the espresso comes out far too weak. So, my biggest complaint is that I am only able to make one brilliant cup of espresso at a time. In the big scheme of things, I'm pleased. In fact, as I ordered this machine over the holidays, I had it shipped to the residence at which I would be spending the holidays. The owners of the residence loved it so much that I decided to leave it with them and I've ordered myself another machine. Ha. (Posted on 1/18/2016)
The Little Engine That CouldReview by TvGuyJake
Price
Quality
Value
Spent days researching the esprersso machine category. Looked at Nespresso; but did not want to held captive by the Nespresso universe. This machine makes wonderful espresso with thick crema; and can use illy pods in addition to ground coffee. Well-built and manufactured in Romania (not China). Portafilter is heavy-weight brass not aluminum. Be sure to read manual first. Learn how to prime the pump and cool-off the boiler after steaming milk, or look at the posted videos on YouTube. Happy Camper. (Posted on 12/25/2015)
DisappointmentReview by Matthew
Price
Quality
Value
I purchased this machine because of the small footprint and all the good reviews. The machine struggles most of the time , like there is little pressure. Steam, sometimes froths, sometimes not. Espresso always tastes burnt, even with coarser grind. I even purchased the bottomless porta filter and tamper. Now I am into this thing for $350 and still unable to produce a decent espresso, cappuccino sometimes good when doused with milk that is when the frother works. Save your money, no longer made in Italy as advertised now in Romania. (Posted on 12/9/2015)
Frothing pitcher solutionReview by Brian in Portland
Price
Quality
Value
I have owed an Aroma for about 10 years, still a great machine, 3-5 espresso/latte per week. Your video review mentions the issue of a non adjustable frothing spout and the challenge of getting a larger pitcher under it. I found a nice bamboo drawer divider about 2" tall. Get one large enough for the base of the Aroma and set the divider on the counter upside down. Set the Aroma on it and the froth wand is high enough for most pitchers. (Posted on 11/6/2015)
Doesn't have bells and whistles, but high pressure can make you the best espresso coffee you can ask forReview by Alex I
Price
Quality
Value
After using my SAECO Aroma for 15 years ($16 per year) 2 to 5 times a day not to count party nights I am about to buy the new one. I am so happy they still make them and I don't need to look for anything else. This one of mine has provided 15 years of 100% reliable service, survived two moving between the states and moving overseas and back. (Posted on 7/11/2015)
fantastic machineReview by pam
Price
Quality
Value
This is an awesome machine for its price. I replaced the steam wand with a stainless steel one. I love the consistent crEma on my espresso shots. Easy to use, a little messy to clean But certainlyly worth it!! I just wanted an easy to use espresso machine that required no tamping. This is it. I cant recommend this machine enough! (Posted on 5/1/2015)
Reliable machineReview by Levinofsky
Price
Quality
Value
I got this to replace my 8 year old Francis Francis machine (no longer made) and I get my daily doubles as I like them from this machine with the same ease, and a little less noise.

Pros: huge water resevoir, quick warm-up to temp

Cons: wet, messy portafilter, especially for singles and ese pods (Posted on 2/4/2015)
Excellent little machineReview by Sonja
Price
Quality
Value
I have owned this machine for 8 years now and it still makes a perfect espresso! Frothing is terrific! II use it daily and twice on weekends!! It is definitely the one to get! In fact, I am thinking of getting a new one so this one can come along on our vacations!! (Posted on 2/2/2015)
Easy, and good...but reliable?Review by Cecilia
Price
Quality
Value
Love how quick and easy it is to make a very good espresso. We were happily making espresso everyday, for the first week we had it, when one day it wouldn't start. The on/ off switch stopped working. Luckily I had gotten SCG's extended warranty. We returned it and got another ( and are keeping our fingers crossed that this one continues to work).
It's a little fussy with having to make sure you prime the water, but other than that we like the look, the size, nice small footprint, and the price.
Customer service was attentive and the return process was easy. (Posted on 1/17/2015)
Decent out-of-the-box, great if tweakedReview by A. Da Costa