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Saeco Xelsis SS One Touch Espresso Machine

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Saeco Espresso & Cappuccino PerfettoThe independent coffee tasting organization Italian Tasters has certified Saeco's Xelsis, Exprelia and Intelia superautomatics  as producing Espresso and Cappuccino Perfetto. Learn More.

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Product Description

The Saeco Xelsis SS One Touch superautomatic is an easily approachable espresso machine, even for the most tech-phobic coffee drinker. An intuitive touch-screen interface menu allows for one-touch pre-programmed and customizable drinks. The brushed stainless steel case looks great in a home or office environment. More than just espresso, you can create lattes and cappuccinos as well with the removable milk pitcher, which can also be kept in the refrigerator between uses. To create your own microfoam, the Xelsis has a separate steaming/hot water wand (with no panarello) with extra strong steam pressure, something we have not seen on other superautomatic models we have tested in this category. A hot water spigot makes tea, cocoa or cup o'soup in seconds. Never mind the technology, just think of it as magic. Push button, receive coffee!

Features & Functionality of the Saeco Xelsis One Touch Superautomatic

  • Animated Color Touch Interface: Select from six user profiles, each with six programmable beverages. The wide easy to read screen allows for simple beverage selection and intuitive set-up.
  • Removable Milk Frothing Carafe with Automatic Cleaning Cycle: External container automatically froths milk into your cup. The top portion of the handle swivels to the left to dispense steamed milk directly into your cup during the brew cycle. When the handle is swiveled back to the container it automatically rinses itself to keep the container clean and clear of any milk clogs.
  • Alternate Steaming and Hot Water Wand: The Xelsis has a dedicated hot water and alternate steaming wand with dedicated 2nd boiler for strong steaming power. The stainless steel wand does not include a panarello and is perfect for creating your own micro-foam.
  • Removable Water Tank: 54 oz. removable water tank includes an Intenza water filter.
  • Double Boiler System: The Xelsis has two stainless steel boilers that ensure there is always water at the right temperature for brewing, steaming, or dispensing hot water.
  • Saeco Brewing System (SBS): Allows you to choose the strength and consistency of your coffee by turning a dial.
  • Pre-ground Coffee Option: When you want to brew a quick batch of preground coffee, you can use the Xelsis' bipass doser located on the top of the machine.
  • Aroma System: The Saeco Aroma System pre-wets your coffee grinds to ensure the best possible coffee extraction. This feature, also known as pre-infusion, can be turned off or on, or lengthened to suit your taste.
  • Automatic Turn-on and Energy Save Functions: Your Saeco super automatic can be ready to brew right when you get up. You can also set it to shut down after a certain amount of time, so you never need to worry about wasting power.
  • Protective Coffee Bean Hopper: The large coffee bean hopper has an airtight sealed lid with anti-UV coating keeps the bean fresh longer.
  • One Touch - The Xelsis has an excellent touch interface with six user profiles and true one-touch cappuccinos, lattes and other beverages.
  • Stainless Steel Casing - Nothing looks better in your kitchen than the brushed stainless-steel casing wrapped around your espresso machine.
  • Alternate Steam Wand with Dedicated Boiler - Want to create some microfoam or prefer your latte extra hot? The Xelsis has an alternate steaming wand with more steaming power (and no panarello) than any other superautomatic we have tested.
  • No Oily Beans - As with all superautomatics, the Xelsis does not like super oily beans because they can clog the grinder over time.
  • Large - The Xelsis is a bit taller than some other superautomatics. It may be important to check cupboard height clearances.
  • Refills - With this machine, you'll need to refill the water and empty the grounds quite often.
Ease of Care and Maintenance 5
Ease of Use 5
Overall Value for the Money 5
How Does it Compare?

The Xelsis One Touch Superautomatic is the only one of its kind with a steam wand.

Additional Information

Model Number HD8944/47
Manufacturer Saeco
Width 10.875 inches
Depth 12.625 inches (without drip tray) | 16.375 inches (with drip tray)
Height 15.0 inches
Product Weight (lbs.) 45.0000
Watts 1500W
Volts 120V
Programmability Yes
Case Material Polished Stainless Steel
Boiler Material Stainless Steel
Cup Clearance 4.5 inches
Reservoir Size 54 oz
Steam Wand Type Traditional Only
Cup Warmer Yes
Warm Up: Brew Time 1 minute and 41 seconds
Warm Up: Steam Time 23 seconds
Boiler Design Double Boiler
Water Sources Reservoir/Internal Tank
Auto Shut Off Yes
Auto On Yes
Pre-Infusion/Aroma Yes
One-Touch Yes - Optional, with Steam Wand
Bean Hopper Capacity 12 oz
Bypass Doser Yes
Material Stainless Steel

Ask a Question

Browse 23 questions and 85 answers
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Why did you choose this?
Seattle Coffee Gear Store
It is extremely well built. Makes killer coffee and espresso. The ease of using and cleaning is incredible. What is not to like or I should say love? I now have coffee every day and every day I tell my machine how wonderful she is.
SHARYN B K on Mar 14, 2012
serve more than one kind of coffee at home
fadwa b on Jan 17, 2012
We have two small kids. This machine makes getting up with them in the early morning palatable. I'm not sure my wife could live without this Espresso machine...
Zach H on Mar 13, 2012
After researching what was available, I decided this machine had the features I was looking for. The Seattle Coffee Gear youtube videos were very informative. Some have complained that the milk is not hot enough. I have never noticed this as a problem. I tend to drink it as soon as it finishes brewing - we have three young boys so i am pouring coffee down quickly rather than relaxing with the newspaper in the morning.
John P on Jan 16, 2012
Now that you've had this in stock for awhile, can you comment on its reliability? My girlfriend is convinced this will break in one year since it is "one touch".
a b on Jan 13, 2012
Best Answer: After 6 months of researching, I bought this machine in Dec 2010 for $2700 from right here. I was pretty sure Saeco was the best machine on the market at the time. I am a firm believer in getting what you pay for and not coincidentally this machine is priced accordingly.
I swallowed for a long time at the price tag and considered the cheaper Saeco Syntia, but in the end I knew in my gut that should get the Xelsis with the touch display control and the SBS pressure feature.... so I smoked my plastic up [my Visa - which still stinks hot :-)] and ordered my precious in time for christmas.

As I suspected the machine is built like a tank, and cannot imagine one without the electronic touch control that this one has. [It is much like the iPad or iPhone...heavy, metal, glass, perfect and just freakin' works]. The LCD interface lets you customize or tweak any setting or feature. In my opinion it wouldn't make sense to have such an expensive machine without the control interface that this has. For example, if your latte is lukewarm, you hop on the interface and adjust the temps for the latte button.

In summary I would either go all out and buy this machine for its gorgeous user interface...or go as simple as possible and buy a manual machine.

With the two year warranty, I have another year left in case something does break on it..but I really doubt that since its worked perfect so far. Usually a lemon machine would have shown itself by now :-)

I think it will easily last 10 years or more but I'll get rid of it way before that...

My ONLY gripe about this machine is the milk doesn't get hot enough. So usually I steam the milk manually, or just pop the drink in the microwave for a few sec after making it.

Good luck.
Reply · Report · Joshua W on Jan 16, 2012
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Can you vary the size of the drink? What is the largest cup you can brew at one time?
Scott A on Mar 9, 2012
Best Answer: sure, I don't mind answering your questions-our son loves all coffee from the machine, but tends to brew an American Coffee, this setting comes from the 'special' settings button. This brew selection is adjustable, and he brews a larger cup of this American coffee which pulls two shots(plugs). The amount measures out to be around 10-11 oz's.

An espresso lungo, (long espresso) is 5 oz's.

A regular press of the espresso button, signals the machine to pull one shot, but there are two spouts, so you could use two smaller espresso cups, for a 1 oz shot in each cup. We have some small Vietri espresso mugs which hold the double shot, 2oz's quite nicely. Strength of shots on all operations are adjustable.
The special button allows for hot milk, American coffee, steam or hot tea water & espresso macchiato.
We are going on two years with this machine and with regular cleaning, and the freshest Velton's Bonsai Blend espresso beans, we are very happy.
The only problem we experienced with the machine was the cleaning cycle, the machine has a sensor and when the cleaning cycle runs you need to be right there to empty the drip tray. Sometimes with the opening and closing of the door, the counter or sensor was sensitive. I sent the machine to Saeco in Michigan and they gave the machine a check up and emptied the water I could not drain out of the lines, and the tech ran the machine through three test runs of the cleaning cycle. He said the machine was fine. So, all in all, we are extremely happy with this machine. Enjoy! Let us know if you have any more questions. One more thing, we have a friend who owns a Saeco, different & older model. He has had his for 10 yrs. He has loved his machine and used his daily also. With regular descaling these machines last forever!! Hope this helps!
Reply · Report · Kim Q on Mar 13, 2012
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I recently went to a local Italian restaurant and had the most wonderful cappuccino. Their coffee maker was a DeLongi Nespresso. I love the automation and ease of the Saeco Xelsis SS. Would I be disappointed in the excellence of the coffee by choosing this over the Nespresso?
A shopper on Jun 3, 2012
Best Answer: To answer your question, I have never had espresso or any other coffee from the Nespresso. What made us decide on the Saeco, is we have a friend from Sicily who owns a Saeco Professional automatic machine. He has had his for at least 8 years, and it may even be 10 years. He consistently has good coffee from his maker with regular descaling and proper cleaning. The Saeco Xelsis we chose was more expensive, but is top of the line for excellent shots of espresso with loads of crema on top!! We are going on 3 yrs now with ours. We did have an issue with the descaling process which needs to be done regularly. We sent the machine to a Saeco/Philips authorized service center and the tech there found nothing at all wrong. So they shipped it back to us. We have had no more trouble with the machine. It makes excellent cappuccino, latte macchiato,caffelatte,espresso lungo(a long espresso) shots of espresso with tons of crema(my favorite) and hot tea water or for instant cocoa, perfectly heated water. For our family this machine was the perfect choice. It consistently provides excellent coffee for our coffee loving family. You will need to learn the maintenance routine to keep things running smoothly. Gail can assist with that if you have questions. We live in an area where our water is extremely hard. I was concerned about hard water build up in the lines, but Gail suggested filtered water. This works fine for us. Saeco sells filters for the water tank,especially designed for the machine. Also they sell Descal for the cleaning. And they sell the best espresso beans that are not too oily. Our favorite by far is the Velton's Bonsai Blend Beans. Good luck, hope this helps.
Reply · Report · Kim Q on Jun 12, 2012
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Presently, I have an Illy machine. While I enjoy the coffee, the machine is falling apart after only 1 year (temp gage doesn't work, inconsistent volume, steam wand tip comes off). I tried a another machine but couldn't get a decent brew. All I want is something that is easy and will work day-in and day-out. I drink a double shot cappuccino, and my wife has a lungo each morning. Is this the machine for me?
Alec A on Oct 8, 2012
Best Answer: Alec-

I bought this machine a couple years ago. Went through disappointing purchases along the way, and more research and took a change (more than my intended budget) with this model. I love it.

It is EASY to work with after you read through the instructions and get acquainted. Especially for two people because it has settings for each person so you can tailor your drinks perfectly and then recall with the hit of a button. I think it is the best machine out there.

However, there is one drawback. The automated milk frother the milk comes out not as hot as one would like, and therefore makes your drink hot for the first few minutes (not blazing hot) and then after about 10 minutes you have a cold coffee drink. Not so good.

So the solution is either drink it fast (like i do) and make another if you like if you want more, don't use as much milk in a drink, or manually froth your milk (has this mode too). If you don't use that much milk in your drinks you dont even have to worry as this just manifests in latte's, etc. You could heat your milk and then put it in the carafe and that works too.

If you don't do milk drinks much, or don't plan on doing so for company, then i might recommend a lesser pricey model that is quality but doesnt have the range of automation for different drinks. You could spend 40% and still get the same quality brew and maybe a little more if you want a bean hopper instead of pods. That is what a friend did and they are happy (they went down after their more expensive automated model failed after 5 years).

Have had one issue where it wont reset from thinking i have to empty the trays. Figured this out, it is a bug (resets do nothing neither is it a descale issue). You just take the cover off the tray (the one inside the door), brew a few times without it and works again. Drove me crazy, but is what it is and seemingly workaround plays nice.

2 years and running really strong. Hope this helps.
Reply · Report · Terrence G on Oct 27, 2012
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Is there a hot water dispenser for tea drinkers?
A shopper on Apr 14, 2012
Best Answer: Yes, there is a hot water wand, the small stainless tube on the left of the main espresso spouts. You go to the special selection button and request hot water with one touch. There is even a small picture of a tea cup with a bag in it. Very easy and perfect temp for tea brewing or a cup of cocoa which requires hot water. Enjoy!!
Reply · Report · Kim Q on Apr 14, 2012
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If you had the choice between the Exprelia or the Xelsis which one has the best features?
A shopper on Feb 4, 2012
Best Answer: i can only speak to the saeco and the delonghi. my full review is on amazon, but this one is condensed (space limited). the biggest problem with the saeco is that the milk and the coffee is lukewarm at best. specifically, i used a digital instant read thermometer to check, and the milk stream out of the automatic frothing unit was only 115 degrees. the coffee was only 135 degrees. online review confirm this is a known issue. other drawbacks of the saeco include that the drip tray fills up quickly (about every 2-6 lattes) and the water reservoir is on the small side. on the positive side, the unit looks nice, it can support multiple users, and the manual frothing unit can be used to heat the milk to the desired temperature- it doesn't have the low-temp problem of the automatic frother. i returned the saeco and got another delonghi.

the delonghi makes a capuccino which i routinely hear is "the best i've ever had". here's how to tune it: turn the water temperature to HIGH (the milk stream is 175 - 180 degrees and the expresso comes out at 165 - 170 degrees). second, set it for 'extra-strong' coffee. this uses the most amount of beans. you still have to pull the shot early (manually or via programming 'my coffee'). to see the difference in coffee quality, get two shot glasses and serve up an expresso. fill the first shot glass with about 0.8 oz and then continue with the second shot glass for the rest. it is amazing how the first glass will have a beautiful copper crema on top and the second will be blond and bitter. so the moral of the story is to use only the first 1oz or so and if you want more, brew a second shot separately.

some other things i like about the delonghi - the water reservoir pulls out front (no problem fitting it under the counter); cleanup is easier (including a much bigger tube in the milk container); and as i said, it produces INCREDIBLE coffee drinks. i literally went from using two packets of sugar in my lattes to none at all.
Reply · Report · A L on Feb 7, 2012
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Can you retrofit an EVO milk carafe to this machine to make better foamy and hotter milk?
j muniz on May 9, 2014
Best Answer: We have tried a few auto froth combinations of the original Xelsis machines versus the Evo models, along with frothing from both the older and newer carafes on both model machines. The Evo carafes fit on the older, non Evo machines, however we were getting some inconsistent temperature results during these tests. We plan to continue our tests and if we find conclusive results we will post a video. So far we've not found enough to indicate the Evo carafe on the non Evo machines yield hotter results.
Reply · Report · Teri KStaff on May 13, 2014
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What is the difference between the Digital ID model and the more expensive Xelsis model?
Dougie on Dec 7, 2013
Saeco Xelsis SS One Touch Espresso Machine
Saeco Xelsis SS One Touch Espresso Machine
Saeco Xelsis Stainless Steel One Touch - Digital ID
Saeco Xelsis Stainless Steel One Touch - Digital ID
Best Answer: Those prices do change all the time, so sometimes one model can be lower priced than the other, but both versions of the Xelsis have multiple users that can program their favorite drinks into the machine. The difference is that the Xelsis Digital ID version has a fingerprint reader for accessing multiple users drinks via a fingerprint scan. With the regular Xelsis, users scroll through menu on the machine to find their programmed drinks. The finish on the two machines is also slightly different, as the Digital ID machine with fingerprint reader is a shiny stainless finish, while the non fingerprint reader machine is a brushed stainless finish. Hope this helps clarify!
Reply · Report · Teri KStaff on Dec 7, 2013
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we have had this coffee maker for a while - and while we like it a lot - we find the temperature of the coffee is not hot enough. is there a temperature control on this unit?
A shopper on Aug 13, 2015
Best Answer: No. In general super automatics tend to not be very hot.
Reply · Report · Randee SStaff on Aug 13, 2015
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Hi, I lost my scoop for pre-ground coffee. Do you know how much the scoop that comes with the machine holds? Thanks!
Allie G on Apr 28, 2015
Best Answer: 1 Tablespoon
Reply · Report · Randee SStaff on May 23, 2015
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Which is the more reliable machine , the saeco Xelesis or the Delonghi 6900m?
A shopper on Apr 25, 2015
Best Answer: Honestly, they are pretty on par with each other in terms of reliability. Ultimately, the reliability of your machine comes down to how well you maintain and care for your machine.
Reply · Report · Randee SStaff on May 9, 2015
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I'm triying to decide between the exprelia evo and the Xelsis evo, just for two people not a large family for all the options, what would you recommend?
Mauricio on Nov 28, 2014
Saeco Xelsis SS One Touch Espresso Machine
Saeco Xelsis SS One Touch Espresso Machine
Saeco Exprelia Evo Superautomatic Espresso Machine
Saeco Exprelia Evo Superautomatic Espresso Machine
Best Answer: The big difference between the Exprelia and the Xelsis (besides the larger size of the machine with the Xelsis) is the programmability. So, while both machines have 5 buttons that you can program (the Exprelia has 3 coffee and 2 milk based buttons, the Xelsis has 2 coffee and 3 milk based buttons), the Xelsis allows you to program each of those buttons for up to 6 different users. So, if you like many different configurations of each of the drinks, then the Xelsis would be great, or if you wanted to program it for different people. However, if you generally like the same drink and don't need to program if for so many people, then the Exprelia would probably do the trick. It really just depends how you will be using it!
Reply (1) · Report · Stephanie AStaff on Nov 28, 2014
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How much coffee does this produce on "1 serving"? Machines I have had in the past produce very little, & I heard this one barely produces even 2 ounces with 1 push of the espresso button. Do you have to constantly push it again & again to get a 8 ounce cup of coffee?
A shopper on Aug 4, 2014
Best Answer: The machine has settings that you can program for larger quantity. If you press the espresso button twice it brews enough for two cups. It also has the long espresso setting which is more but I'm not sure how much. The people in my house who prefer a full cup of coffee use the American Coffee setting which is equivalent to a strong cup of coffee.
Reply · Report · Jeanne T on Aug 5, 2014
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Can this machine be plumbed in?
A shopper on Jul 13, 2014
Best Answer: No, unfortunately the Saeco Xelsis is not a plumbable machine, but it does have a fairly large 54 ounce water tank.
Reply · Report · Teri KStaff on Jul 14, 2014
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A lot of people tend to complain that the milk temperature doesn't get hot enough with this machine. Can anyone tell me what temperature the milk is dispensed? On our current manual machine, we froth our milk to 65 degrees. I am concerned that if I spend this much money, I'll be disappointed and have to do it manually anyway. Any advice, greatly appreciated. Thank you.
Milk Temp on May 19, 2014
Best Answer: I'm not sure what the actual temperature is, but I always found it hot enough. I bought another machine for my parents and they love it as well.
Reply · Report · Nicholas M on May 19, 2014
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I just got this machine, and I am finding I don't like the taste of the lattes or cappuccinos. I'm sure I just don't have the settings quite figured out yet! Is there anyone who can tell me, for either or both of those coffees, what they have their exact settings at? (For eg, coffe bean-2, coffee length 4 pushes on the button, milk length 3 pushes on the button etc.) I don't know much about this, but so far have been disappointed with the taste. Also, what are your favorite brand coffee beans? Thanks so much for the help!!
A shopper on Mar 2, 2014
Best Answer: We like Lavazza beans for a nice, non oily bean for a super automatic like this Xelsis. I'd suggest trying a different bean before you try anything else in the settings, as the bean you use will make the biggest difference. If you find the current taste to be milder than you'd like, I'd suggest trying a bolder Lavazza like the Grand. If you're finding the flavor to be stronger and you'd like the the taste a bit milder, then try Lavazza Qualita Rossa. If you don't like Lavazza, the Zoka Paladino is a nice chocolatey bean, or Velton's is a bit more citrusy. I have included a few links below:
Reply · Report · Teri KStaff on Mar 3, 2014
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I have a xelsis about two years old and it has hung up in the descale cycle at about six bars in the cycle. this occurred shortly after an alert to empty the grounds tray and the drip tray. how do I get out of this stalled cycle? the manual says it cannot be turned off during this process.
A shopper on Nov 12, 2013
Best Answer: Did you try removing the grounds tray and drip tray and emptying them, and then leaving them both out of your Xelsis for about 15 seconds? Once you replace them, the message should clear and you should be able to continue with the descaling. Keep in mind that turning off the machine in the middle of the descale cycle does restart the process from the beginning, though if you do need to restart, since you've already run descaler through the unit, after the restart you could just use regular water. I hope this does the trick!
Reply · Report · Teri KStaff on Nov 13, 2013
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Regarding the Intenza water filter built inside this machine, how often will I need to order replacement filters for it?
Cole B on Oct 25, 2013
Best Answer: Changing out the Intenza water filter will depend on the hardness of your water, but typically they need to be changed out every three months. The Saeco Xelsis SS One Touch will tell you when to change those filters out, though, as long as you program the water settings in your machine. You can program both the water hardness and if you are using a water filter, and with those settings your machine will tell you when to descale and when to change the water filter.
Reply (1) · Report · Teri KStaff on Oct 26, 2013
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Can it make American coffee too?
A shopper on Jun 14, 2012
Best Answer: Yes, the Saeco Xelsis has an option for American Coffee.
Reply · Report · Kaylie KStaff on Jun 26, 2012
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I broke my milk caraffe. Where do I get a new one?
Doug Hayes H on May 11, 2012
Best Answer: At this time, please contact Saeco directly to get a new carafe.
Reply · Report · Kaylie KStaff on May 14, 2012
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What is the minimum counter top height clearance by 1. raising the lid and filling with a jug or 2. space needed to get the water tank out to fill?
Tim P on Mar 8, 2012
Best Answer: To raise the lid of the Xelsis SS espresso machine, you will need ~18 7/8" of clearance. To remove the water tank, you will need ~22" of clearance, plus room for your hand.
Reply (2) · Report · Kaylie KStaff on Mar 8, 2012
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Does it have a burr grinder?
A shopper on Dec 20, 2011
Best Answer: Yes. This machine has a built-in burr grinder.
Reply · Report · SCG SStaff on Dec 30, 2011
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Saeco Espresso Perfetto

The independent coffee tasting organization Italian Tasters has certified Saeco's Xelsis, Exprelia and Intelia superautomatics  as producing Espresso and Cappuccino Perfetto. Learn More.

Warranty Information for the Saeco Xelsis One Touch Superautomatic

What it Covers:

Saeco espresso machines, coffee makers and grinders

Length: 1 Year
Who Supports the Warranty: Saeco
Warranty Contact Information: 800-933-7876
Eligible for SCG Extended Warranty? Yes (Espresso machines only).
Can SCG Repair? Yes. Read more about our out-of-warranty repair services.

Caring for the Saeco Xelsis One Touch Superautomatic

  • Descale every two to three months. We recommend using Dezcal.
  • Soap out water tank (if applicable) and drip tray every few days.
  • Clean and rinse the milk pitcher in soapy water every few days.
  • Remove the brew group and spray it down with hot water (no soap!) about once per week. Alternatively, the Xelsis can automatically clean the brew group using Cafiza cleaning tablets.
  • Wipe the brushed stainless casing with a damp rag or sponge. Casing can also be cleaned periodically with stainless steel cleaner/polish.

User Manuals for your Saeco Xelsis One Touch Superautomatic

Articles Featuring the Saeco Xelsis One Touch Superautomatic

The Reluctant Barista: Xelsis SS One Touch Espresso Machine

Videos Featuring the Saeco Xelsis One Touch Superautomatic

Cleaning a Superautomatic Brew Group

Compare One Touch Superautomatics

Compare Saeco Superautomatics

Can I Use Grindz to Clean My Superautomatic?

Saeco Superauto Brew Group Lubrication

Saeco Superauto Shot Calibration

Saeco Superauto Bypass Doser Dosages

How Does a Superautomatic Work?

Crew Review: Saeco Thermal Milk Carafe Kit

Using the Steam Wand on the Saeco Xelsis

Saeco Xelsis Maintenance

Measuring Temp on the Saeco Xelsis and Jura Impressa Z7


Too Much Maintenance Review by Pete
Maybe I just don't love coffee that much.... Once a month you need to run the decalcifier, empty the drip tray everyday, clean out the insides. It's a pain. This is in addition to the fact that mine is a lemon. Sent it back within 60 days because it was making a high pitched noise. Somehow the entire thing got clogged. Now the water sensor is busted and it's one month out of the year long warranty. I now hove the pleasure of keeping two screw drivers next to it so if/when it backs up I can take it apart to air it out. For the price, not worth it. Not even close.

The good parts, you get coffee quick and easy every morning. It makes a really nice cup of coffee. I'm now just stuck with a machine that costs more than my computer that I can't justify throwing out, but keep sinking money into it every month when my french press has been working fine for ten years. (Posted on 5/27/2015)
Design engineers should be firedReview by Dale
We have had our xelsis for about a month and really enjoy it. We bought a reconditioned one from Seattle Coffee Gear and when it arrived, I thought they may have sent us a new one by mistake. Perfect like-new condition makes it a fantastic value. It makes GREAT coffee and is very easy to use. We (or should I say I) drink several cups of coffee each morning and also enjoy having a really great cup of coffee with friends. With that in mind, why in the world did the design folks make the water tank soooooo small and, even more frustratingly, why did they design the inside overflow so small also. To have to open the machine and drain the inside overflow about every five cups is inexcusable. This machine could be perfect had the design folks addressed this or at least had a self filling/draining tank feature. (Posted on 8/20/2014)
Quality and quantity of each cup is very inconsistentReview by Inconsistent and Needy
No two drinks are created equal! You think you got the the right proportion of milk/foam/coffee then you press the same button again, without changing any settings and your cup may overflow or you only get a few squirts of milk.

The machine is also very needy. The dredge draw is too small and needs constant emptying.

It is well constructed and looks nice but just too inconsistent and needy for its steep price. (Posted on 3/8/2014)
Needs larger drip trayReview by Marc
Makes great coffee drinks. Easy to use once you learn the functions.
1. Easy to program for each user. Two methods are by menu selections or while brewing you can set the various items.
2. Enough selections to meet most tastes. I like my coffee strong and it is easy to set it for extra amount of grounds.

My only complaints:
1. The drip tray behind the door is way too small. Have to dump way too often. The tray in the front is about the right size.
2. Water tank could be larger by at least 50%.
3. Milk with initial draw tube is too cool for my taste. Switched over to the middle size tube and it seems to be better. (there are three draw tubes with different internal size hole).
4. Would rather be able to enter a person's name rather than just a symbol for each user.
(Posted on 2/23/2014)
Too slow for multiple shotsReview by SeattleDave
I own this machine currently. It is my fifth or sixth espresso machine and 3rd automatic. It's quiet and beautiful (if you don't mind wiping down the stainless) and very programmable. I also love that Saeco makes it easy to remove and clean all the internals - essential if you use oily beans! The automatic steamer for milk works great and it also has a steam wand if you want to do it yourself. Unfortunately, Saecos only make one shot at a time... Sure, you can press the button twice so it will make two sequentially, but who wants to wait? Especially difficult when entertaining to make one shot at a time. At this price, a machine should make drinks faster. It also seems like you are always emptying the hopper or the tray or refilling the water tank if you have multiple users. (Posted on 1/15/2014)
WOW!Review by sterlinghawk
Just purchased a Saeco Xelsis SS One Touch Espresso Machine for myself for Christmas. Been looking at this for the past two years and decided to splurge.

Was upfront from the very beginning, it was going to be a bakeoff between the Nespresso Citiz and the Saeco. Seattle Coffee Gear is unbelievable in helping me over the past year or two showing me how to do things. In fact, I had a question and needed to know how to do something and stopped in on 12/27 and they were so nice. Will be back in a heartbeat.

Nespresso Citiz verses Saeco Xelsis:

Of course the Nespresso Citiz is much cheaper, mine with the frother was $250.00 and the Saeco Xelsis was around $2650.00.


Easy to use, huge pro is the frother gets the milk hot. The pods are easy to use but you need to order them and it takes approx. two days to get your order

Coffee is gross, got stuck with some really bad ones. Never quite got the coffee to taste like when you go out and buy at a coffee stand or somewhere like that. Although Nespresso will tell you can use one pod for two shots, don’t believe them you have to use two single pods.

Saeco Xelsis:

Taste just like when you go out and order it. Easy to use. Looks fabulous on my counter. Coffee tastes like it should and is really good. Did I say the coffee is good? Yes I believe I did. It is a beautiful piece of machinery and works like a charm.

Price, would love to see this come down a bit in price. Milk should get hotter when one selects the automatic button for lattes for example (This is where the frother that comes with the Citiz outperforms getting milk hot on the Saeco Xelsis). The wand is there to get the milk hotter though. My family and friends all want to come to my house to have some coffee from this machine and to ooh and ahh. Like one reviewer said they had to heat up the milk in the microwave. No, will not do that and that was the reason why I went to go see them SCG on how to use the wand.

All and all would buy this again. Great product and you cannot go wrong by buying this. (Posted on 12/30/2013)
Absolutely love this machine!!!Review by Saeco Xelsis
I normally don't write reviews for products but this machine is worth every penny. I purchased a refurbished machine so the price was amazing for what you are getting. The milk does not get very hot but I don't like my lattes extremely hot anyway. The quality of the machine is top notch as well. (Posted on 10/26/2013)
Worth the CostReview by LadyLuck
After 12 years with a Bosch, I must say that I'm impressed so far (only been a week). Although I agree with an earlier review regarding the frequent emptying of the trays & needing to sop up any liquid not caught by the receptacle that should be kept beneath the spout, I have no complaints --- except that it doesn't deliver the wonderful coffee drink varieties it makes to me in bed. I hesitated to spend so much yet couldn't find any other machine with as many features. Push button cappuccinno, latte, macchiatto, espresso, etc, etc? Yup, I am definitely drinking more coffee...& loving it. It heats quickly, rinses efficiently, rinses the milk container each time. Will make time to spend more time learning its personalization features. Absolutely classy & shiny look. Seems quite well-made. Time will tell how it wears, but all-in-all, I do not regret the money spent, or how spoiled I feel! (Posted on 7/23/2013)
I LOVE my machine!!! BUTReview by Grandmarene
I have alot of complaints about this machine mainly because I owned 2 Black and Decker $99 expresso/frother machines that were manual BUT
1. held far more water, 2. water tray did not have to be emptied as often and though I had to froth manually - my lattes came out hot. I do LOVE the fact that my new Saeco machine is automatic because my husband can now serve his tennis buddies without my help or help me out with dinner guests but this machine FOR ITS PRICE is lacking and will hopefully improve these problems: 1. doesn't hold enough water - we are constantly refilling. Thank goodness when I designed my kitchen I put in 3 sinks - one by the stove, one in the "drink" area and the main sink. I am able to just extend the faucet wand and refill quickly and easily. 2. It doesn't hold many beans. My daughter in law has owned 3 Saeco's before me and both hold FAR more beans and water than this one. 3. We are empting the coffee grounds and waste water every few drinks - far too often! Again, I have started putting it down the disposal in the sink to sa ve time. 4. The drip tray in the front that your cup sits on - has no way to empty it. You have to take a towel/cloth and soak up the rinse water. I try to remember to leave a cup in place so that when the machine "rinses" itself periodically thruout the day - it is caught in a cup so I don't have to clean the drip tray as often. 5. The REALLY frustrating problem is that it does not tell you when the coffee beans are GONE and goes ahead and froths your milk and dumps in hot water. You realize it when you see the lack of color in your drink. 6. The other disappointing item is the fact that when you make drinks with milk - the machine does not heat the milk hot enough when it froths to give you a hot cup of coffee. We either have to manually froth it to get it up to temp or just stick it in the microwave for 30 secs. I love the ability to program all the different drinks for different members of the family. I love the looks of it. I love the automatic frother and use the machine constantly. It takes a long time to heat up and come to temperature but you could program it to wake up and do that IF you had some kind of regular schedule. We are retired and enjoy NOT having a set schedule. Even with all my complaints - I love the machine and so does my husband.

[From Seattle Coffee Gear: The drip tray can be removed for emptying and cleaning by gently pulling up on the lip underneath the tray.] (Posted on 1/1/2013)
My first machine and we love it!Review by MJB
We purchased this machine a few months ago. We are new to the world of espresso making. This machine made it so easy and fun! I have ventured into steaming my own milk now, which i love because i like my drinks really hot. That's one of the things i really like about the Xelsis in that it has that option. We are very good about keeping it clean and not ignoring the programed instructions for doing such. Just a note, we purchased a refurbished machine and saved a bundle. It came in perfect condition. We named our machine "Rosie" after the robot in the Jetson's. We love our Rosie! (Posted on 7/25/2012)
Works great! Easy to use.Review by Vickie
No complaints - very ease to use. Warning you may drink more coffee because it is so simple to use! (Posted on 6/12/2012)
Great lattes, easy to useReview by Brandon
Kids love the wand for hot chocolate. Parents love the lattes.

Quiet, Easy To Use, Great Taste, Quick Brewing

(Posted on 5/13/2012)
Great machineReview by Devoted coffee drinker
This is like having Starbuck's in your kitchen. The taste is outstanding and it's easy to program and use. The only negative so far, is that if the drip tray or grinds container needs emptying, the machine will stop right in the middle of the brew cycle to tell you to do so. After emptying both, it does not resume the cycle, and you have to start over. Overall, though, this is a wonderful machine, and I hope it lasts a very long time, as it cost a small fortune.

Quick Brewing, Easy To Use, Great Taste

Small Water Container (Posted on 4/26/2012)
Better than I can doReview by DB1
I previously had a Delonghi super automatic that died after a couple years of coffee use. Recently, I've found cappuccinos to be my favorite drink, so I bought this based upon the Kat and Gail reviews of super automatic espressos. After I hit the purchase button I started looking at their reviews of Rocket semi automatics and became concerned about making that perfect shot. Well I tried on my delonghi manual machine and compared to the Saeco. The Saeco blew away anything I could do on taste. No worries here.

When I started up the Saeco water would not pump. Read several reviews on the web that this was a common problem after shipping. Good advice on the web for how to fix this. Everything works fine now.

The carafe needs extra cleaning. I cleaned it once, but still got a rubbery taste from the milk. Had to wash another three times to get rid of this off taste.

All were acceptable startup problems. I love the cappuccino it makes. Perfect and better than I could make on my manual machine. Plenty hot and plenty strong.

The construction of this machine is exceptional. I can use any size cup and my cups I bought for cappuccinos are the exact size of the cappuccino this dispenses. I like it when designers of a gadget like this pays attention to details. From the airtight bean lid to the adjustable dispenser they really spent time designing it. I had previously tried a Delonghi Gran Dama, but it was not as well built. In particular the user interface is cheap junk that doesn't last. This machines interface is the best I've seen on the market. It uses a crisp LED, that is as good as that on most computer displays.

If you go super automatic, this is the best machine sold for the price.

One last pitch... The Kat and Gail reviews are what I need to understand what I'm buying. Thanks for providing the right information in an entertaining fashion.

Quick Brewing, Easy To Clean, Great Taste, Easy To Use, Quiet

(Posted on 3/23/2012)
Xelsis Can't Be BeatReview by Blugal
This machine is well worth the money, you will never need another super automatic!

Quick Brewing, Easy To Clean, Great Taste

Small Water Container (Posted on 12/26/2011)
Xelsis is the best machine made by man!Review by Nathan
Stop thinking about it and Buy the Xelsis. My life had changed so much I get up every morning like a kid on Christmas day thinking about that amazing machine. The Xelsis is human perfection at its finest. This should be in every kitchen in the world. I think its the best of the best the milk thing is amazing. I barley have to do a thing except push the button for what I desire. Its like a genie in a bottle. It does kind blow that its like 2K+ but when your sitting back in your favorite chair with that amazing coffee you'll be like WINNING and so is the Xelsis.

Well built quality, Easy To Use, Cleaning easy, Coffee tastes great, Great Taste, Easy To Clean, Sexy, Milk foam amzing, It will amaze you

Price, Small Water Container (Posted on 12/12/2011)
Wonderful SuperautomaticReview by Howard
The Saeco Xelsis SS superautomatic espresso machine is solidly crafted, stylish and does a superb job of brewing to perfection regardless of which one-touch option is selected. The user customization capabilities make it very easy to craft beverages to your precise specification, time after time.

Easy To Use, Quiet, Large Water Container, Quick Brewing, Easy To Clean

(Posted on 9/27/2011)
Fantastic!!Review by Jess D.
I purchased this machine a couple months ago. As a new Mom with a hectic schedule - I love/need great espresso but don't have the time for the "theater" of making it. This machine is perfect. It makes excellent espresso with minimal effort.

Other reviews are correct - it will stop making a drink midway if it runs out of water and it will make a shot after the beans run out. However, these small glitches are easily solved with a regular routine of topping off the machine.

Easy To Use, Easy To Clean, Great Taste, Quick Brewing

(Posted on 3/10/2011)
Love It..Get it...Don't Look BackReview by Bucho
Bottom Line: It is worth the extra money you will pay. I looked at most of the one touch superautomatic expresso makers. I actually bought the Delonghi 5500 and returned it; turns out the manufacturer recommends that you NOT keep the milk container in the refrigerator, so what's the point? The Xelsis is a beautiful, easy to use and consistent one touch. The milk is plenty hot for us and the added bonus of the steaming wand is what put this over the top for me. It is simply a solid well built and easy to use machine. The expresso and milk drinks are as good as you will get from a one touch. The milk container is easy to snap in and out, it's self cleaning is very effective. I wish the drip container was a bit larger, but that is my only complaint. Over the life of the machine, I decided to splurge and buy this one. The Juras were fine, but the milk design just felt jury rigged to me and took up too much counter space. I keep this just a bit close to the front of the counter because it is under a cabinet. Just move it up a bit and access to the water and beans is easy. The Delonghi has a more convenient access to the water container, but it is a simple matter to just tug out the machine a bit. I am glad I spent the extra bucks.

Great Taste, Easy To Clean

(Posted on 12/24/2010)
Top Shelf Product!Review by Rolaids
We finally made the plunge for our small business office enviroment with this machine. We have used it for about 4 weeks and love it!! Very easy to use yet lots of tweeks to customize for each users taste and cup sizes.

The milk system is awesome! What a great setup! Its self cleaning makes using so simple.

I do think the coffe/milk could be a little hotter yet others here have their setting on the lowest temp so it must be just right. You can easily steam a drink to warm it up.

4 stars only because I wish you could connect this to a water line. The quality, heavy construction and functionality though make it a great purchase. If you are in this price range its money well spent.

Great Taste, Easy To Use, Quiet, Quick Brewing, Commercial Grade, Easy To Clean

Small Water Container (Posted on 11/4/2010)
Love this machine -only minor nigglesReview by Laura
I love this machine but I wish the water container and empty grounds container were larger.

Easy To Use, Great Taste, Easy To Clean, Quick Brewing

Small Water Container (Posted on 8/30/2010)
Simply the greatest!Review by BNeiderman
I can't even express how much I love this machine. The coffee comes out great every time. It is infinitely customizable with the SBS control knob. I never thought I would spend this much money on a coffee machine, but it is money well spent. It is simply beautiful in person with a nice clear multicolor display and is wonderfully built with heavy hinges on the front door and an all stainless enclosure.

Easy To Use, Commercial Grade, Quick Brewing, Easy To Clean, Great Taste

(Posted on 8/5/2010)
deliversReview by andy
Everything I expected, and more.

Quick Brewing, Easy To Clean, Great Taste, Easy To Use

(Posted on 7/9/2010)

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