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Service

Espresso Machine Repair & Service

FAQ

 

Diagnosis and Resolution

Repairs

We're experts at the ins and outs of manual levers, semi-automatics, automatics and superautomatics. We provide free diagnosis and estimates for machines within two weeks of receiving it in our repair center.

For liability reasons, we do not offer troubleshooting or repair support over the phone or via email, unless we directly support the warranty. It's difficult to assess the cause of issues without seeing the machine, so we do not provide estimates for repair until we have the equipment in our center and can fully diagnose the issue.

General Maintenance

Services

Often, minor issues like leaking or grinder malfunctions can be resolved with a very thorough cleaning. Our Tune-Up service is a general maintenance that can also reveal any underlying issues that may present themselves as a costly repair down the line.

During tune-ups, we will also assess, diagnose and recommend any repairs to your machine that fall outside of the Tune-Up service. If you elect to go ahead with repairs, they will follow our standard repair process and turnaround commitment.

Installation and Support

On-Site

Need on site service or repair of your commercial espresso machine? If we performed the installation of the machine, our certified repair technicians will come to your business' location within the greater Seattle area for service and repairs.

Please contact us by phone (866.372.4734) or email for information on service areas, rates and availability.

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