Commercial Support
Our crew is committed to providing you excellent service and support! Please read below for details on our different policies as they apply to commercial and wholesale merchandise.
Shipping Policy
Commercial or wholesale merchandise is not eligible for free shipping. As part of the purchase process, we will provide you with a freight estimate so that you'll know in advance the costs surrounding transport of your new equipment or goods. In some cases, we may be able to ship the equipment via your carrier account; please inquire for details and confirmation prior to order placement. Note: Sales and support is limited to the United States. Additional freight charges apply to orders placed outside of the continental United States.
Commercial espresso machines will be pre-benched by their respective manufacturer, allow for an extended timeline before freight shipping.
Commercial Sales, Technical Assistance and Support
In addition to our nationwide installation options, our team is available via phone and email to assist you with your equipment.
Hours: 8am - 5pm PT, Monday - Friday
Phone: (866) 372-4734 ext. 4
Email: For Sales, contact us at commercial.sales@seattlecoffeegear.com. You can also get started with a free consultation on our Commercial Services page. For service and support inquiries, contact us at support@seattlecoffeegear.com.
Commercial Equipment Warranties
Seattle Coffee Gear provides warranty support on the majority of the equipment that we sell, limited in most cases to parts replacement. Labor costs related to regular maintenance and care of the machine and in relation to any repair are the customer's responsibility. In some cases, we can offer more assistance with installation and ongoing warranty coverage, so please ask which options we have available if you are unable to find a local service and repair company.
Return Policy
Due to the highly specialized nature of commercial-grade equipment and discounts on wholesale items, we are unable to accept returns on any commercial or wholesale merchandise. If you have concerns about the suitability of the equipment or items you are purchasing, please do not hesitate to contact us first for expert advice.