Diagnosis and Resolution
Because we specialize in home espresso machines, we're experts at the ins and outs of manual levers, semi-automatics, automatics and superautomatics. We provide free diagnosis and estimates for machines within two weeks of receiving it in our repair center.
Due to liability reasons, we do not offer troubleshooting or repair support over the phone or via email, unless we directly support the machine's warranty. It's difficult to assess the cause of issues without seeing the machine, so we do not provide any estimates for repair until we have the equipment in our center and can fully diagnose the issue and resolution.
Often, minor issues like leaking or grinder malfunctions can be resolved with a very thorough cleaning. Our Tune-Up service is a general maintenance that can also reveal any underlying issues that may present themselves as a costly repair down the line.
During tune-ups, we will also assess, diagnose and recommend any repairs to your machine that fall outside of the Tune-Up service. If you elect to go ahead with repairs, they will follow our standard repair process and turnaround commitment.