SCG Promise (And Price Match Form)

Free Shipping Policy

Free shipping is available on orders over $49 to any address in the contiguous United States, it's that simple! Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. You may select from faster shipping methods during checkout.

View the full details on our shipping policies for free and expedited shipping >

Returns Period

We stand behind our GoodGear Guarantee: return any non-commercial and non-consumable item to us within 30 days of your purchase for ANY reason. It’s important to us that you not only love your new gear, but each cup of coffee you make, is your best cup yet.

Here are the details: return your purchase in like-new condition, and we’ll refund you the full purchase price less our shipping and handling fees. We also will happily exchange defective products and our coffee experts can help you exchange your machine for one that better fits your needs.

Find out more about our full return policy >

30-Day Price Guarantee

Product pricing can sometimes fluctuate due to changes in our costs, short-term sales or manufacturer promotions. If you purchase from Seattle Coffee Gear and our retail price on the item drops within 30 calendar days, please send us an email with your original SCG order number and we’ll provide you with store credit for the difference!

Please note: This policy does not include consumable products (such as coffee), Open Box/Refurbished Items, short term price drops lasting 72 hours or fewer, or no-tax promotions. Sale must be currently active at the time of requesting a price guarantee.

Price Matching

At Seattle Coffee Gear we want to give you the best price that we can on the equipment and accessories that we offer. Found a better price?
Email us at and we'll see what we can do! Please note the following limitations:

    • Sold by an official, US-based retailer of the brand (Costco, Craigslist, eBay and other auction sites are not eligible).
    • Is currently in stock.
    • The price you’d like us to match must be publicly advertised
    • The item can’t be consumable like coffee, cleaning supplies, or filters.