Repairs & Service

Having trouble finding the right shop to repair or tune-up your machine? Look no further! Our repair team offers expert service options on a wide range of machines. From repairing complex superautos to tuning up your shiny Italian espresso machine, our techs are here to help!

Repair Center

Our Repair Center is currently by appointment only for customer machine drop offs, with social distancing practices. For questions please give us a call 866-372-4734

Address: 6825 216th ST SW, Suite A | Lynnwood, WA | 98036
Phone: 866-372-4734
Hours: By Appointment Only - Please Call to Schedule

Special Hours: Our Repair Center will be closed on June 19th in observance of the holiday. 

We are only able to accept and service machines from customers located in the United States. We are unable to ship any machine to an address outside of the United States once the repair has been completed.

Repair Services

Due to liability reasons, we do not offer troubleshooting or repair support over the phone or via email, unless we directly support the machine's warranty. It's difficult to assess the cause of issues without seeing the machine, so we do not provide any estimates for repair until we have the equipment in our center and can fully diagnose the issue and resolution. We are only able to ship machines back to users inside the United States.

Please note, there is a $55 diagnostic fee that is included in the estimate which will be charged to you if you decline to have your machine repaired. If you choose to recycle your machine with us the diagnostic fee will be waived along with a discount towards a new machine purchased from Seattle Coffee Gear.

Tune-Up Services

Often, minor issues like leaking or grinder malfunctions can be resolved with a very thorough cleaning. Our Tune-Up service is a general maintenance that can also reveal any underlying issues that may present themselves as a costly repair down the line.

During tune-ups, we will also assess, diagnose and recommend any repairs to your machine that fall outside of the Tune-Up service. If you elect to go ahead with repairs, they will follow our standard repair process and turnaround commitment.

Frequently Asked Questions

Learn more about which machines we service and what to do if you want your machine repaired by Seattle Coffee Gear.

  • Which machines do/don't you repair?
    Please see our Machine Serviceability List for the most up-to-date machines we can and cannot repair. Not all models from these manufacturers can be repaired. Repairability and serviceability are dependent on age and parts availability. Please inquire about your specific model before making the trip to see us or shipping your machine to us.
  • What do I do if my machine is still under warranty?
    Find out if your machine is still under warranty and, if so, who to contact by reviewing our Manufacturer Warranty Directory.
  • How do I have you repair or tune-up my machine?
    With a drop-off location in Lynnwood, WA, local customers can book an appointment to bring their machine in and get it fixed up. Please call to make an appointment: 866-372-4734. If you are not local, and would like to ship your machine to us for repair, please fill out the form below and we'll respond via email with instructions on how to ship your machine to our repair center. If you need to ship your machine to us for repair or tune-up but don't have the original box, check out our tips on packing up your machine for shipment so it will arrive to us damage-free.
  • How can I pay for my repair, once complete?
    We only accept Debit and Credit Cards (MasterCard, Visa, American Express, Discover), please no Cash or Checks, thank you!