Manufacturer Warranty Directory
Looking for information on your product's manufacturer warranty? This directory includes the most up-to-date details we have from manufacturers, including warranty duration, coverage notes and how to contact them for warranty support.
Seattle Coffee Gear
Seattle Coffee Gear offers a limited warranty on some of the equipment that it sells. Please refer to the directory to confirm that your equipment is directly supported by this warranty prior to contacting us for service. If you purchased an extended warranty offered by Seattle Coffee Gear, this warranty will apply after your Manufacturer's warranty has expired, starting on the day after the expiration of your Manufacturer's warranty.
To receive warranty support on your equipment through Seattle Coffee Gear, you must provide proof of purchase in the form of your original order number. For orders placed online or over the phone, this information would have been emailed to you at order confirmation and also referenced on the packing slip. For purchases made in a retail store location, this information is on the original sales receipt that you received at purchase. Please note: We cannot correlate retail store orders to the original order number without this receipt; you must provide this information in order to receive warranty support.
Seattle Coffee Gear warranties are non-transferable.
What's Covered?
The warranty covers parts and labor required to repair the machine and any mechanical or electrical components (including, but not limited to, control boards, pumps, boilers, wiring, brew groups, hoses or motors) from defect or failure under normal use conditions. The warranty includes free return shipping to any location within the continental US. Customer must pay to ship the machine to our repair center if necessary.
What isn't Covered?
Warranty troubleshooting and repair does not apply to the following:
Any defect arising from the misuse of the machine, including but not limited to:
Normal wear and tear on the machine, including but not limited to:
Regular maintenance, including but not limited to:
Shipping to Alaska, Hawaii, APO/military addresses or outside of the US is not covered by the warranty; in these cases, the customer is responsible for shipping costs in both directions.
Who Do I Contact for Warranty Services?
Contact us by phone: 866.372.4734
Contact us by email: service@seattlecoffeegear.com
To initiate warranty service, we will need your equipment's original order number, located on your packing slip or original sales receipt, as applicable.
Please note that we will primarily troubleshoot the issue over the phone, so contacting us when you are in front of the machine and able to perform basic actions is important. If we are unable to resolve the issue over the phone, you will be provided information on how to deliver your machine to our repair center.
Do not send your equipment to us for repair without contacting us first to diagnose and setup a Repair Authorization (RA) number. All equipment shipped without a valid RA are subject to refusal at our warehouse.
Acaia
What it Covers: Acaia Scale
Length:2 years from purchase date (customer is responsible for freight charges when sending in the defective scale and receiving the replacement.)
Who Supports the Warranty: Acaia, warranty covers manufacturer defects within 2 years of the purchase date.
Warranty Contact Information: Email at support@acaia.co
Eligible for SCG Extended Warranty? No
Ascaso
What it Covers: Ascaso Machines and Grinders
Length: 1 year parts and labor
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com
Notes: Read more about Seattle Coffee Gear's Warranty coverage.
Can SCG Repair? Yes, Machines Only read more about our repair services
Baratza
WARNING: This product can expose you to chemicals, including Chromium, which is known to the State of California to cause cancer and/or reproductive harm. For more information, visit www.P65Warnings.ca.gov
What it Covers: Grinders
Length: 1 Year
Who Supports the Warranty: Baratza
Warranty Contact Information: (425) 641-1245
Notes: Baratza has excellent troubleshooting resources on their website. If you're experiencing an issue with your grinder, definitely look here first.
Can SCG Repair? No, Tune-up Only read more about our repair services
Bodum
What it Covers: Bodum coffee presses
Length: 1 Year
Who Supports the Warranty: Bodum
Warranty Contact Information: 800-232-6386
Notes: Glass components and carafes do not have a warranty against breakage, etc.
Bonavita
What it Covers:Bonavita Enthusiast Coffee Makers
Length: 1 Year
Who Supports the Warranty: Bonavita. Warranty covers manufacturer defects only, carafes are not covered unless they arrive with cracks or defects.
Warranty Contact Information: Vendor Claim Form, please visit https://bonavita.co/pages/warranty
Eligible for SCG Extended Warranty? No
Braun
⚠ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
What it Covers: Braun MultiServe coffee makers
Length: 3 Years
Who Supports the Warranty: Braun Household
Warranty Contact Information: 1 (888) 977-3578
Can SCG Repair? No
Breville
What it Covers: Breville espresso machines, grinders and blenders
Length: 2 Years (Covers Bambino Plus, Barista Pro, Barista Express Impress, Barista Touch, Barista Touch Impress, Dual Boiler, Dynamic Duo, Oracle, Oracle Touch, and Precision Brewers), 1 Year (Covers Bambino, Barista Express, Grind Control, Milk Cafe, and Smart Grinder Pro)
Who Supports the Warranty: Breville USA
Warranty Contact Information: 866-273-8455
Can SCG Repair? Yes (excluding Bambino models and grinders) Read more about our repair services.
Note: Please register your product with Breville for warranty support.
BUNN
What it Covers: BUNN equipment
Length:
- Airpots, carafes, decanters and servers: 1 year parts and labor
- Circuit and control boards: 3 years parts labor
- Refrigeration equipment: 5 years parts, 1 year labor
- Burrs: 4 years parts and labor
- Other: 2 years parts, 1 year labor
Or: Enter your Serial Number at Bunn's Warranty Portal;
Warranty Point of Contact: BUNN
Warranty Contact Information: (217) 529-6601
Can SCG Repair? No
Chemex
What it Covers: Manufacturer's defects for Chemex Classic and Glass-Handles Coffee Makers
Length: 1 Year
Who Supports the Warranty: Chemex
Warranty Contact Information: 800.243.6399
Eligible for SCG Extended Warranty? No
Compak
What it Covers: Compak grinders
Length: 1 Year
Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage
Contact Information: 866-372-4734 or email at service@seattlecoffeegear.com
Eligible for SCG Extended Warranty? No
Can SCG Repair? No
Crossland
DeLonghi
⚠ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
What it Covers: DeLonghi espresso machines, coffee makers and grinders
Length: 1 Year (Small espresso machines, capsule machines, coffee makers, grinders and other electronics), 2 Years (Superautomatic espresso machines)
Who Supports the Warranty: DeLonghi
Warranty Contact Information: 800-322-3848
Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes (Superautomatic espresso machines only). Read more about our repair services.
Egro (Rancilio) Superautomatic Machines
What it Covers: Egro commercial superautomatic espresso machines
Length:2 years parts, 1 year labor
Warranty Point of Contact:Seattle Coffee Gear
Contact Information: 866-372-4734 or email us at commercial.sales@seattlecoffeegear.com
Can SCG Repair? Yes
Espro
Eureka
What it Covers: Eureka Grinders
Length:
- Home Use: 1 year parts and labor
- Commercial Use: 1 year parts and labor
Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.
Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com
Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes, read more about our repair services
Fellow
What it Covers: Fellow Electric Kettles and Grinders
Length: 1 Year Electric: Stagg EKG, Stagg EKG+, Corvo EKG, Ode Brew Grinder
Length: 2 Year New Generation Electric: Stagg EKG Pro, Stagg EKG Pro Studio Edition, Ode Brew Grinder Gen 2, Fellow Opus
Who Supports the Warranty: Fellow Products
Warranty Contact Information: hello@fellowproducts.com
Izzo
What it Covers: Izzo espresso machines
Length: 1 year parts and labor
Who Supports the Warranty: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.
Warranty Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com
Can SCG Repair? Yes, read more about our repair services
Jura
What it Covers: Jura and Capresso espresso machines, coffee makers, tea makers, grinders and milk frothers
Length: 1 Year Jura WE Professional Line; all Capresso-branded equipment, 2 Years All other Jura superautomatic espresso machines
Who Supports the Warranty: Jura
Warranty Contact Information: 800-767-3554
Eligible for SCG Extended Warranty? No
Can SCG Repair? No
Note:Capresso-branded equipment is often replaced rather than repaired during the warranty period, whereas Jura-branded superautomatics have a repair process managed directly by the company (located on the East Coast of the US).
La Marzocco
What it Covers: La Marzocco commercial espresso machines
Length: 13 months parts and labor
Warranty Point of Contact: Seattle Coffee Gear
Contact Information: 866-372-4734 or email at service@seattlecoffeegear.com
Note: La Marzocco commercial espresso machines are covered by a limited commercial-class warranty, which includes parts only and assistance with coordinating on-site repair services. Self installation or improper water quality may void your commercial warranty. Please discuss with your commercial sales rep for more information.
La Marzocco (Home)
What it Covers: La Marzocco espresso machines
Home Use
- GS/3: 13 months
- Linea Mini: 2 years
Warranty Point of Contact: Seattle Coffee Gear
Contact Information: 866-372-4734 or email at service@seattlecoffeegear.com
Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes, read more about our repair services
Commercial Use
Length: 13 months parts, 90 days labor
Warranty Point of Contact: Seattle Coffee Gear
Contact Information: 866-372-4734 or email at service@seattlecoffeegear.com
Can SCG Repair? Yes, read more about our repair services
Mahlkonig
What it Covers: Mahlkonig grinders
Length: 1 Year
Warranty Point of Contact: Mahlkonig
Contact Information: 831-438-9800
Can SCG Repair? No
Marco
What it Covers: Marco Beverages Equipment
Length: 1 year parts
Warranty Point of Contact:Marco Beverages
Contact Information: 206.641.7692
Mazzer
What it Covers: Mazzer grinders
Length: 1 Year
Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage
Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com
Eligible for SCG Extended Warranty? No
Can SCG Repair? Yes, read more about our repair services
Miele (New)
What it Covers: Miele espresso machines
Length: 2 Year
Who Supports the Warranty: Miele
Warranty Contact Information: 1-800-999-1360
Eligible for SCG Extended Warranty?Yes
Can SCG Repair?Yes
Miele (Refurbished)
What it Covers: Miele Refurbished Espresso Machines
Length: 6 Months
Who Supports the Warranty: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.
Warranty Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com
Eligible for SCG Extended Warranty? No
Can SCG Repair? No
Nuova Simonelli/Victoria Arduino
What it Covers: Nuova Simonelli and Victoria Arduino commercial espresso machines
Commercial Espresso Machines: Gold Plan required; 2 year parts and 1 year labor
Commercial Superautomatics: Platinum Plan required; 2 year parts and 1 year labor
Warranty Point of Contact: Nuova Simonelli USA
Contact Information: 360-366-2226
Notes: Commercial espresso machines require Nuova Simonelli Gold or Platinum service plans. Self installation or improper water quality may void your commercial warranty. Please speak with your commercial sales rep for details on coverage duration, service level and individual policies.
Nuova Simonelli
What it Covers: Nuova Simonelli espresso machines
Home Use
Length: 1 year (Musica and Oscar II)
Warranty Point of Contact: Seattle Coffee Gear
Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com
Eligible for SCG Extended Warranty? Yes
Can SCG Repair? Yes, read more about our repair services
Commercial Use
Length: (Gold Plan Required) 2 years parts, 1 year labor
Warranty Point of Contact: Nuova Simonelli USA
Contact Information: 360-366-2226
Eligible for SCG Extended Warranty? No
Can SCG Repair? No
Note: Commercial use espresso machines require Nuova Simonelli Gold or Platinum service plans. Self installation or improper water quality may void your commercial warranty. Call 866-372-4734 to set up your warranty package.
Oxo
What it Covers: OXO On Electrics
Length: 2 Year
Who Supports the Warranty: OXO
Warranty Contact Information: 800.545.4411
Eligible for SCG Extended Warranty? No
Philips Saeco
What it Covers: Philips Saeco espresso machines
Length: 1 Year; 2 years on the Saeco Xelsis
Who Supports the Warranty: Philips Saeco
Warranty Contact Information: 800-933-7876
Eligible for SCG Extended Warranty? Yes (Espresso machines only)
Can SCG Repair? Yes, read more about our repair services
What it Covers: Philips Saeco Superautomatic Espresso Machines
Length: 2 Years
Who Supports the Warranty: Philips
Warranty Contact Information: +1-833-737-1212
Can SCG Repair? Yes, read more about our repair services
Rancilio (Commercial)
What it Covers: Rancilio commercial espresso machines and grinders
Length: 1 year parts and labor
Warranty Point of Contact: Seattle Coffee Gear
Contact Information: 866-372-4734 or email us at Commercial.sales@seattlecoffeegear.com
Can SCG Repair? No
Rancilio (Home)
What it Covers: Rancilio home espresso machines and grinders
Length: 1 year parts and labor
Warranty Point of Contact: Seattle Coffee Gear
Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com
Can SCG Repair? Yes, Silvia and Silvia Pro X only
Ratio
What it Covers: Ratio coffee makers
Length: 5 Year Limited Warranty
Who Supports the Warranty: Ratio, for full details, see Ratio's warranty page.
Warranty Contact Information: 800.261.9640
Eligible for SCG Extended Warranty? No
Can SCG Repair? No
Rocket Espresso (Commercial)
What it Covers: Rocket Espresso commercial machines
Length: 1 year parts, 90 days labor
Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.
Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com
Can SCG Repair? Yes, read more about our repair services
Note: Self installation or improper water quality may void your commercial warranty. Please discuss with your commercial sales rep for more information.
Rocket Espresso (Home)
What it Covers: Rocket Espresso home machines and grinders
Length:
- Espresso Machines: 3 years parts and labor
- Grinders: 1 year parts and labor
Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.
Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com
Can SCG Repair? Yes, read more about our repair services
Solis
What it Covers: Solis espresso machines and grinders
Length: 1 Year
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: support@seattlecoffeegear.com
Can SCG Repair? Espresso Machines only, read more about our repair services
Technivorm
What it Covers: Technivorm coffee makers and grinders
Length: 5 Years
Who Supports the Warranty: Technivorm USA
Warranty Contact Information: 1-855-662-2200
Eligible for SCG Extended Warranty? No
Can SCG Repair? No
What it Covers: Home and commercial systems and their components
Length: 1 Year
Who Supports the Warranty: Seattle Coffee Gear
Warranty Contact Information: 866.372.4734
Eligible for SCG Extended Warranty? No
Varia
What it Covers: The Varia Multi Brewer
Length: 1 Year
Who Supports the Warranty: Varia Brewing
Warranty Contact Information: Click Here
Can SCG Repair? No
Vitamix
What it Covers: Vitamix Blenders
Length: 5 Years (Explorian), 7 Years (Pro 750), 10 Years (Ascent)
Product Registration: Register your equipment with Vitamix to receive support
Who Supports the Warranty: Vitamix
Warranty Contact Information: 800-848-2649 or visit Vitamix's online contact form
Eligible for SCG Extended Warranty? No
Can SCG Repair? No, read more about our repair services
Wilbur-Curtis
⚠ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
What it Covers: Wilbur-Curtis equipment
Length:
- Control boards: 3 years parts and labor
- Other: 2 years parts, 1 year labor
Or: Enter your machine's serial number at Curtis' Warranty Portal
Warranty Point of Contact: Wilbur Curtis Company Inc.
Information: Technical Support: 1-800- 995-0417