SCG Gear Day Savings on your whole cart! GEARDAY25: Take $25 off orders $200+ | GEARDAY50: Take $50 off orders $500+ | GEARDAY150: Take $150 off orders $1000+ | Some exclusions apply.

Manufacturer Warranty Directory

Looking for information on your product's manufacturer warranty? This directory includes the most up-to-date details we have from manufacturers, including warranty duration, coverage notes and how to contact them for warranty support.



Seattle Coffee Gear

Seattle Coffee Gear offers a limited warranty on some of the equipment that it sells. Please refer to the directory to confirm that your equipment is directly supported by this warranty prior to contacting us for service.

To receive warranty support on your equipment through Seattle Coffee Gear, you must provide proof of purchase in the form of your original order number. For orders placed online or over the phone, this information would have been emailed to you at order confirmation and also referenced on the packing slip. For purchases made in a retail store location, this information is on the original sales receipt that you received at purchase. Please note: We cannot correlate retail store orders to the original order number without this receipt; you must provide this information in order to receive warranty support.

Seattle Coffee Gear warranties are non-transferable.

What's Covered?

The warranty covers parts and labor required to repair the machine and any mechanical or electrical components (including, but not limited to, control boards, pumps, boilers, wiring, brew groups, hoses or motors) from defect or failure under normal use conditions. The warranty includes free return shipping to any location within the continental US. Customer must pay to ship the machine to our repair center if necessary.

What isn't Covered?

Warranty troubleshooting and repair does not apply to the following:

Any defect arising from the misuse of the machine, including but not limited to:

  • Not properly refilling the boiler during brewing and steaming processes, resulting in burnt out components
  • Lack of regular descaling of the machine's boiler and water system components
  • Lack of regular thorough cleaning of the milk frothing components
  • Lack of regular maintenance of the machine's brew group
  • Normal wear and tear on the machine, including but not limited to:

  • Replacement of gaskets
  • Scratches, dents or other surface marring of any components
  • Regular maintenance, including but not limited to:

  • Descaling
  • Thorough cleaning of the milk frothing components
  • Backflushing
  • Shipping to Alaska, Hawaii, APO/military addresses or outside of the US is not covered by the warranty; in these cases, the customer is responsible for shipping costs in both directions.

    Who Do I Contact for Warranty Services?

    Contact us by phone: 866.372.4734
    Contact us by email: warranty@seattlecoffeegear.com

    To initiate warranty service, we will need your equipment's original order number, located on your packing slip or original sales receipt, as applicable.

    Please note that we will primarily troubleshoot the issue over the phone, so contacting us when you are in front of the machine and able to perform basic actions is important. If we are unable to resolve the issue over the phone, you will be provided information on how to deliver your machine to our repair center.

    Do not send your equipment to us for repair without contacting us first to diagnose and setup a Repair Authorization (RA) number. All equipment shipped without a valid RA are subject to refusal at our warehouse.

     

    How Long Will it Take for a Warranty Repair?

    Once we receive your machine in our repair center, we commit to repairing and returning your machine to you within 30 business days.




    What it Covers: Acaia Scale

    Length:2 years from purchase date (customer is responsible for freight charges when sending in the defective scale and receiving the replacement.)

    Who Supports the Warranty: Acaia, warranty covers manufacturer defects within 2 years of the purchase date.

    Warranty Contact Information: Email at support@acaia.co

    Eligible for SCG Extended Warranty? No




    What it Covers: Ascaso equipment

    Length: 1 year parts and labor

    Who Supports the Warranty: Seattle Coffee Gear

    Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Notes: Read more about Seattle Coffee Gear's Warranty coverage.

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? Yes, read more about our repair services




    What it Covers: Bodum coffee presses

    Length: 1 Year

    Who Supports the Warranty: Bodum

    Warranty Contact Information: 800-232-6386

    Notes: Glass components and carafes do not have a warranty against breakage, etc.

    Eligible for SCG Extended Warranty? No




    What it Covers: Coffee makers, Kettles, Scales & Pour over stands 

    Length: 1 Year (Kettles, Scales, Metropolitan and Connoisseur Drip Brewers), 2 Years (BV1500TS and BV1900TS Drip Brewers)

    Who Supports the Warranty: Bonavita. Warranty covers manufacturer defects only, carafes are not covered unless they arrive with cracks or defects.

    Warranty Contact Information: 855-664-1252 or email at info@bonavitaworld.com

    Eligible for SCG Extended Warranty? No




    ⚠ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov


    What it Covers: Braun MultiServe coffee makers

    Length: 3 Years

    Who Supports the Warranty: Braun Household

    Warranty Contact Information: 1 (888) 977-3578

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No




    What it Covers: Breville espresso machines, grinders and blenders

    Length: 2 Years Oracle Touch, Oracle, Dual Boiler, Barista Touch, Barista Pro, Bambino and Precision Brewer, 1 Year (All other new equipment)

    Who Supports the Warranty: Breville USA

    Warranty Contact Information: 866-273-8455

    Eligible for SCG Extended Warranty? Yes (Espresso Machines Only)

    Can SCG Repair? Yes Read more about our repair services.

    Note: Please register your product with Breville for warranty support.




    What it Covers: BUNN equipment

    Length:

    • Airpots, carafes, decanters and servers: 1 year parts and labor
    • Circuit and control boards: 3 years parts labor
    • Refrigeration equipment: 5 years parts, 1 year labor
    • Burrs: 4 years parts and labor
    • Other: 2 years parts, 1 year labor

    Or: Enter your Serial Number at Bunn's Warranty Portal;

    Warranty Point of Contact: BUNN

    Warranty Contact Information: (217) 529-6601

    Can SCG Repair? No




    What it Covers: Manufacturer's defects for Chemex Classic and Glass-Handles Coffee Makers

    Length: 1 Year

    Who Supports the Warranty: Chemex

    Warranty Contact Information: 800.243.6399

    Eligible for SCG Extended Warranty? No




    What it Covers: Compak grinders

    Length: 1 Year

    Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage

    Contact Information: 866-372-4734 or email at warranty@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No




    What it Covers: Crossland espresso machines

    Length: 1 Year

    Who Supports the Warranty: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? Yes

    Can SCG Repair? Yes, read more about our repair services




    ⚠ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov


    What it Covers: DeLonghi espresso machines, coffee makers and grinders

    Length: 1 Year (Small espresso machines, capsule machines, coffee makers, grinders and other electronics), 2 Years (Superautomatic espresso machines)

    Who Supports the Warranty: DeLonghi

    Warranty Contact Information: 800-322-3848

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? Yes (Superautomatic espresso machines only). Read more about our repair services.




    What it Covers: Egro commercial superautomatic espresso machines

    Length:2 years parts, 1 year labor

    Warranty Point of Contact:Seattle Coffee Gear

    Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Can SCG Repair? Yes




    What it Covers: Espro tampers, frothing pitchers and french presses

    Length: 1 Year

    Who Supports the Warranty: Espro

    Warranty Contact Information: 604-366-3392 or email at info@espro.ca

    Eligible for SCG Extended Warranty? No

    Note: Please note that Espro will repair calibrated tampers, have replacement filters and shafts available for presses, and will replace pitchers and Dillinger tampers if they are deemed defective and still covered by warranty.




    What it Covers: Eureka Grinders

    Length:

    • Home Use: 1 year parts and labor
    • Commercial Use: 1 year parts and labor

    Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? Yes, read more about our repair services




    What it Covers: Stagg EKG and EKG+

    Length: 1 Year

    Who Supports the Warranty: Fellow Products

    Warranty Contact Information: hello@fellowproducts.com

    Eligible for SCG Extended Warranty? No




    What it Covers: Izzo espresso machines

    Length: 1 year parts and labor

    Who Supports the Warranty: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Can SCG Repair? Yes, read more about our repair services




    What it Covers: Jura and Capresso espresso machines, coffee makers, tea makers, grinders and milk frothers

    Length: 1 Year (Refurbished Jura-branded equipment, all Capresso-branded equipment), 2 Years (New Jura-branded superautomatic espresso machines)

    Who Supports the Warranty: Jura

    Warranty Contact Information: 800-767-3554

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No

    Note:Capresso-branded equipment is often replaced rather than repaired during the warranty period, whereas Jura-branded superautomatics have a repair process managed directly by the company (located on the East Coast of the US).




    What it Covers: La Marzocco commercial espresso machines

    Length: 13 months parts and labor

    Warranty Point of Contact: Seattle Coffee Gear

    Contact Information: 866-372-4734 or email at warranty@seattlecoffeegear.com

    Note: La Marzocco commercial espresso machines are covered by a limited commercial-class warranty, which includes parts only and assistance with coordinating on-site repair services. Self installation or improper water quality may void your commercial warranty. Please discuss with your commercial sales rep for more information.




    What it Covers: La Marzocco espresso machines

    Home Use

    • GS/3: 13 months
    • Linea Mini: 2 years

    Warranty Point of Contact: Seattle Coffee Gear

    Contact Information: 866-372-4734 or email at warranty@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? Yes, read more about our repair services


    Commercial Use

    Length: 13 months parts, 90 days labor

    Warranty Point of Contact: Seattle Coffee Gear

    Contact Information: 866-372-4734 or email at warranty@seattlecoffeegear.com

    Can SCG Repair? Yes, read more about our repair services




    What it Covers: Mahlkonig grinders

    Length: 1 Year

    Warranty Point of Contact: Mahlkonig

    Contact Information: 831-438-9800

    Can SCG Repair? No




    What it Covers: Marco Beverages Equipment

    Length: 1 year parts

    Warranty Point of Contact:Marco Beverages

    Contact Information: 206.641.7692




    What it Covers: Mazzer grinders

    Length: 1 Year

    Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage

    Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? Yes, read more about our repair services




    What it Covers: Miele espresso machines

    Length: 2 Year

    Who Supports the Warranty: Miele

    Warranty Contact Information: 1-800-999-1360

    Returns: Contact Miele for Authorization at 1-800-999-1360

    Eligible for SCG Extended Warranty?Yes

    Can SCG Repair?Yes




    What it Covers: Miele Refurbished Espresso Machines

    Length: 1 Year

    Who Supports the Warranty: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Warranty Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No




    What it Covers: Nuova Simonelli and Victoria Arduino commercial espresso machines

    Commercial Espresso Machines: Gold Plan required; 2 year parts and 1 year labor

    Commercial Superautomatics: Platinum Plan required; 2 year parts and 1 year labor

    Warranty Point of Contact: Nuova Simonelli USA

    Contact Information: 360-366-2226

    Notes: Commercial espresso machines require Nuova Simonelli Gold or Platinum service plans. Self installation or improper water quality may void your commercial warranty. Please speak with your commercial sales rep for details on coverage duration, service level and individual policies.




    What it Covers: Nuova Simonelli espresso machines

    Home Use

    Length: 1 year (Musica and Oscar II)

    Warranty Point of Contact: Seattle Coffee Gear

    Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? Yes

    Can SCG Repair? Yes, read more about our repair services


    Commercial Use

    Length: Gold Plan Required; 2 years parts, 1 year labor

    Warranty Point of Contact: Nuova Simonelli USA

    Contact Information: 360-366-2226

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No

    Note: Commercial use espresso machines require Nuova Simonelli Gold or Platinum service plans. Self installation or improper water quality may void your commercial warranty. Call 866-372-4734 to set up your warranty package.




    What it Covers: OXO On Electrics

    Length: 2 Year

    Who Supports the Warranty: OXO

    Warranty Contact Information: 800.545.4411

    Eligible for SCG Extended Warranty? No




    What it Covers: Philips Saeco espresso machines, coffee makers and grinders

    Length: 1 Year

    Who Supports the Warranty: Philips Saeco

    Warranty Contact Information: 800-933-7876

    Eligible for SCG Extended Warranty? Yes (Espresso machines only)

    Can SCG Repair? Yes, read more about our repair services




    What it Covers: Philips Saeco Superautomatic Espresso Machines

    Length: 2 Years

    Who Supports the Warranty: Philips

    Warranty Contact Information: 800-933-7876

    Eligible for SCG Extended Warranty? Yes

    Can SCG Repair? Yes, read more about our repair services




    What it Covers: Rancilio commercial espresso machines and grinders

    Length: 1 year parts and labor

    Warranty Point of Contact: Seattle Coffee Gear

    Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Can SCG Repair? No




    What it Covers: Rancilio home espresso machines and grinders

    Length: 1 year parts and labor (Silvia and Rocky)

    Warranty Point of Contact: Seattle Coffee Gear

    Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? Yes (Silvia and Silvia Pro only)

    Can SCG Repair? Yes, read more about our repair services




    What it Covers: Ratio coffee makers

    Length: 5 Year Limited Warranty

    Who Supports the Warranty: Ratio, for full details, see Ratio's warranty page.

    Warranty Contact Information: 800.261.9640

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No




    What it Covers: Rocket Espresso commercial machines

    Length: 1 year parts, 90 days labor

    Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Can SCG Repair? Yes, read more about our repair services

    Note: Self installation or improper water quality may void your commercial warranty. Please discuss with your commercial sales rep for more information.




    What it Covers: Rocket Espresso home machines and grinders

    Length:

    • Espresso Machines: 3 years parts and labor
    • Grinders: 1 year parts and labor

    Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? Yes

    Can SCG Repair? Yes, read more about our repair services




    What it Covers: Solis espresso machines and grinders

    Length: 1 Year

    Who Supports the Warranty: Seattle Coffee Gear

    Warranty Contact Information: support@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? Yes (Espresso machines only)

    Can SCG Repair? Espresso Machines only, read more about our repair services




    What it Covers: Technivorm coffee makers

    Length: 5 Years

    Who Supports the Warranty: Technivorm USA

    Warranty Contact Information: 1-855-662-2200

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No




    What it Covers: Home and commercial systems and their components

    Length: 1 Year

    Who Supports the Warranty: Seattle Coffee Gear

    Warranty Contact Information: 866.372.4734

    Eligible for SCG Extended Warranty? No




    What it Covers: The Varia Multi Brewer

    Length: 1 Year

    Who Supports the Warranty: Varia Brewing

    Warranty Contact Information: Click Here

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No




    What it Covers: Vitamix Blenders

    Length: 5 Years (Explorian), 7 Years (Pro 750), 10 Years (Ascent)

    Product Registration: Register your equipment with Vitamix to receive support

    Who Supports the Warranty: Vitamix

    Warranty Contact Information: 800-848-2649 or visit Vitamix's online contact form

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No, read more about our repair services




    ⚠ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov


    What it Covers: Wilbur-Curtis equipment

    Length:

    • Control boards: 3 years parts and labor
    • Other: 2 years parts, 1 year labor

    Or: Enter your machine's serial number at Curtis' Warranty Portal


    Warranty Point of Contact: Wilbur Curtis Company Inc.

    Information: Technical Support: 1-800- 995-0417




    Popular Searches
    rocket (224)
    Recent Searches
    bre (125)