Manufacturer Warranty Directory

Looking for information on your product's manufacturer warranty? This directory includes the most up-to-date details we have from manufacturers, including warranty duration, coverage notes and how to contact them for warranty support.

Seattle Coffee Gear

Seattle Coffee Gear offers a limited warranty on some of the equipment that it sells. Please refer to the directory to confirm that your equipment is directly supported by this warranty prior to contacting us for service. If you purchased an extended warranty offered by Seattle Coffee Gear, this warranty will apply after your Manufacturer's warranty has expired, starting on the day after the expiration of your Manufacturer's warranty.

To receive warranty support on your equipment through Seattle Coffee Gear, you must provide proof of purchase in the form of your original order number. For orders placed online or over the phone, this information would have been emailed to you at order confirmation and also referenced on the packing slip. For purchases made in a retail store location, this information is on the original sales receipt that you received at purchase. Please note: We cannot correlate retail store orders to the original order number without this receipt; you must provide this information in order to receive warranty support.

Seattle Coffee Gear warranties are non-transferable.

What's Covered?

The warranty covers parts and labor required to repair the machine and any mechanical or electrical components (including, but not limited to, control boards, pumps, boilers, wiring, brew groups, hoses or motors) from defect or failure under normal use conditions. The warranty includes free return shipping to any location within the continental US. Customer must pay to ship the machine to our repair center if necessary.

What isn't Covered?

Warranty troubleshooting and repair does not apply to the following:

Any defect arising from the misuse of the machine, including but not limited to:

Not properly refilling the boiler during brewing and steaming processes, resulting in burnt out components

Lack of regular descaling of the machine's boiler and water system components

Lack of regular thorough cleaning of the milk frothing components

Lack of regular maintenance of the machine's brew group

Normal wear and tear on the machine, including but not limited to:

Replacement of gaskets

Scratches, dents or other surface marring of any components

Regular maintenance, including but not limited to:

Descaling

Thorough cleaning of the milk frothing components

Backflushing

Shipping to Alaska, Hawaii, APO/military addresses or outside of the US is not covered by the warranty; in these cases, the customer is responsible for shipping costs in both directions.

Who Do I Contact for Warranty Services?

To initiate warranty service, we will need your equipment's original order number, located on your packing slip or original sales receipt, as applicable.

Please note that we will primarily troubleshoot the issue over the phone, so contacting us when you are in front of the machine and able to perform basic actions is important. If we are unable to resolve the issue over the phone, you will be provided information on how to deliver your machine to our repair center.

Do not send your equipment to us for repair without contacting us first to diagnose and setup a Repair Authorization (RA) number. All equipment shipped without a valid RA are subject to refusal at our warehouse.

Acaia

Ascaso

Baratza

WARNING: This product can expose you to chemicals, including Chromium, which is known to the State of California to cause cancer and/or reproductive harm. For more information, visit www.P65Warnings.ca.gov

What it Covers: Grinders

Length: 1 Year

Who Supports the Warranty: Baratza

Warranty Contact Information: (425) 641-1245

Notes: Baratza has excellent troubleshooting resources on their website. If you're experiencing an issue with your grinder, definitely look here first.

Can SCG Repair? No, Tune-up Only read more about our repair services

Bodum

Bonavita

Braun

Breville

What it Covers: Breville espresso machines, grinders and blenders

Length: 2 Years (Covers Bambino Plus, Barista Pro, Barista Express Impress, Barista Touch, Barista Touch Impress, Dual Boiler, Dynamic Duo, Oracle, Oracle Touch, and Precision Brewers), 1 Year (Covers Bambino, Barista Express, Grind Control, Milk Cafe, and Smart Grinder Pro)

Who Supports the Warranty: Breville USA

Warranty Contact Information: 866-273-8455

Can SCG Repair? Yes (excluding Bambino models and grinders) Read more about our repair services.

Note: Please register your product with Breville for warranty support.

BUNN

Chemex

Compak

Crossland

DeLonghi

⚠ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov

What it Covers: DeLonghi espresso machines, coffee makers and grinders

Length: 1 Year (Small espresso machines, capsule machines, coffee makers, grinders and other electronics), 2 Years (Superautomatic espresso machines)

Who Supports the Warranty: DeLonghi

Warranty Contact Information: 800-322-3848

Eligible for SCG Extended Warranty? No

Can SCG Repair? Yes (Superautomatic espresso machines only). Read more about our repair services.

Egro (Rancilio) Superautomatic Machines

Espro

Eureka

Fellow

Izzo

Jura

What it Covers: Jura and Capresso espresso machines, coffee makers, tea makers, grinders and milk frothers

Length: 1 Year Jura WE Professional Line; all Capresso-branded equipment, 2 Years All other Jura superautomatic espresso machines

Who Supports the Warranty: Jura

Warranty Contact Information: 800-767-3554

Eligible for SCG Extended Warranty? No

Can SCG Repair? No

Note:Capresso-branded equipment is often replaced rather than repaired during the warranty period, whereas Jura-branded superautomatics have a repair process managed directly by the company (located on the East Coast of the US).

La Marzocco

What it Covers: La Marzocco commercial espresso machines

Length: 13 months parts and labor

Warranty Point of Contact: Seattle Coffee Gear

Contact Information: 866-372-4734 or email at service@seattlecoffeegear.com

Note: La Marzocco commercial espresso machines are covered by a limited commercial-class warranty, which includes parts only and assistance with coordinating on-site repair services. Self installation or improper water quality may void your commercial warranty. Please discuss with your commercial sales rep for more information.

La Marzocco (Home)

What it Covers: La Marzocco espresso machines

Home Use

GS/3: 13 months
Linea Mini: 2 years

Warranty Point of Contact: Seattle Coffee Gear

Contact Information: 866-372-4734 or email at service@seattlecoffeegear.com

Eligible for SCG Extended Warranty? No

Can SCG Repair? Yes, read more about our repair services

Commercial Use

Length: 13 months parts, 90 days labor

Warranty Point of Contact: Seattle Coffee Gear

Contact Information: 866-372-4734 or email at service@seattlecoffeegear.com

Can SCG Repair? Yes, read more about our repair services

Mahlkonig

Marco

Mazzer

Miele (New)

Miele (Refurbished)

Nuova Simonelli/Victoria Arduino

What it Covers: Nuova Simonelli and Victoria Arduino commercial espresso machines

Commercial Espresso Machines: Gold Plan required; 2 year parts and 1 year labor

Commercial Superautomatics: Platinum Plan required; 2 year parts and 1 year labor

Warranty Point of Contact: Nuova Simonelli USA

Contact Information: 360-366-2226

Notes: Commercial espresso machines require Nuova Simonelli Gold or Platinum service plans. Self installation or improper water quality may void your commercial warranty. Please speak with your commercial sales rep for details on coverage duration, service level and individual policies.

Nuova Simonelli

What it Covers: Nuova Simonelli espresso machines

Home Use

Length: 1 year (Musica and Oscar II)

Warranty Point of Contact: Seattle Coffee Gear

Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

Eligible for SCG Extended Warranty? Yes

Can SCG Repair? Yes, read more about our repair services

Commercial Use

Length: (Gold Plan Required) 2 years parts, 1 year labor

Warranty Point of Contact: Nuova Simonelli USA

Contact Information: 360-366-2226

Eligible for SCG Extended Warranty? No

Can SCG Repair? No

Note: Commercial use espresso machines require Nuova Simonelli Gold or Platinum service plans. Self installation or improper water quality may void your commercial warranty. Call 866-372-4734 to set up your warranty package.

Manufacturer Warranty Directory

Seattle Coffee Gear

What's Covered?

What isn't Covered?

Any defect arising from the misuse of the machine, including but not limited to:

Normal wear and tear on the machine, including but not limited to:

Regular maintenance, including but not limited to:

Who Do I Contact for Warranty Services?

Do not send your equipment to us for repair without contacting us first to diagnose and setup a Repair Authorization (RA) number. All equipment shipped without a valid RA are subject to refusal at our warehouse.

Acaia

Ascaso

Baratza

Bodum

Bonavita

Braun

Breville

BUNN

Chemex

Compak

Crossland

DeLonghi

Egro (Rancilio) Superautomatic Machines

Espro

Eureka

Fellow

Izzo

Jura

La Marzocco

La Marzocco (Home)

Mahlkonig

Marco

Mazzer

Miele (New)

Miele (Refurbished)

Nuova Simonelli/Victoria Arduino

Nuova Simonelli

Oxo

Philips Saeco

Rancilio (Commercial)

Rancilio (Home)

Ratio

Rocket Espresso (Commercial)

Rocket Espresso (Home)

Solis

Technivorm

Varia

Vitamix

Wilbur-Curtis