Manufacturer Warranty Directory

Looking for information on your product's manufacturer warranty? This directory includes the most up-to-date details we have from manufacturers, including warranty duration, coverage notes and how to contact them for warranty support.


Seattle Coffee Gear

Seattle Coffee Gear offers a limited warranty on some of the equipment that it sells. Please refer to the directory to confirm that your equipment is directly supported by this warranty prior to contacting us for service. If you purchased an extended warranty offered by Seattle Coffee Gear, this warranty will apply after your Manufacturer's warranty has expired, starting on the day after the expiration of your Manufacturer's warranty.

To receive warranty support on your equipment through Seattle Coffee Gear, you must provide proof of purchase in the form of your original order number. For orders placed online or over the phone, this information would have been emailed to you at order confirmation and also referenced on the packing slip. For purchases made in a retail store location, this information is on the original sales receipt that you received at purchase. Please note: We cannot correlate retail store orders to the original order number without this receipt; you must provide this information in order to receive warranty support.

Seattle Coffee Gear warranties are non-transferable.

What's Covered?

The warranty covers parts and labor required to repair the machine and any mechanical or electrical components (including, but not limited to, control boards, pumps, boilers, wiring, brew groups, hoses or motors) from defect or failure under normal use conditions. The warranty includes free return shipping to any location within the continental US. Customer must pay to ship the machine to our repair center if necessary.

What isn't Covered?

Warranty troubleshooting and repair does not apply to the following:

Any defect arising from the misuse of the machine, including but not limited to:

  • Not properly refilling the boiler during brewing and steaming processes, resulting in burnt out components
  • Lack of regular descaling of the machine's boiler and water system components
  • Lack of regular thorough cleaning of the milk frothing components
  • Lack of regular maintenance of the machine's brew group
  • Normal wear and tear on the machine, including but not limited to:

  • Replacement of gaskets
  • Scratches, dents or other surface marring of any components
  • Regular maintenance, including but not limited to:

  • Descaling
  • Thorough cleaning of the milk frothing components
  • Backflushing
  • Shipping to Alaska, Hawaii, APO/military addresses or outside of the US is not covered by the warranty; in these cases, the customer is responsible for shipping costs in both directions.

    Who Do I Contact for Warranty Services?

    Contact us by phone: 866.372.4734
    Contact us by email: service@seattlecoffeegear.com

    To initiate warranty service, we will need your equipment's original order number, located on your packing slip or original sales receipt, as applicable.

    Please note that we will primarily troubleshoot the issue over the phone, so contacting us when you are in front of the machine and able to perform basic actions is important. If we are unable to resolve the issue over the phone, you will be provided information on how to deliver your machine to our repair center.

    Do not send your equipment to us for repair without contacting us first to diagnose and setup a Repair Authorization (RA) number. All equipment shipped without a valid RA are subject to refusal at our warehouse.

    Brands' Warranty

    Acaia Corp

    Acaia Corp

    Acaia started with a simple goal: to combine design and technology in the specialty coffee community. To this end, the company's team of incredible innovators went to work developing high-performing hardware integrated with the latest software to optimize the most granular aspects of coffee creation. Committed to accuracy and exceptional build quality, Acaia has quickly become a leader in the industry. Shop Acaia's fantastic catalog here at Seattle Coffee Gear
    Warranty

    What it Covers: Acaia Pearl and Pearl Model S Scale

    Length: 1 year from purchase date (customer is responsible for freight charges when sending in the defective scale and receiving the replacement.)

    Who Supports the Warranty: Acaia, warranty covers manufacturer defects within 1 year of the purchase date.

    Warranty Contact Information: Email at support@acaia.co

    Shop Acaia Corp
    Acme and Co

    Acme and Co

    When searching for the perfect drinking container for your favorite caffeinated beverage, you want to settle on an option that's ergonomically designed and comfortable for your hands, as well as stylish and long-lasting. With that in mind, there are few companies making better drinkware than the good folks at Acme Co. An industry favorite for nearly three decades, the New Zealand-based Acme Co. creates exceptional cups and mugs crafted to create exquisite drinking experiences across several types of coffee drinks. Shop for your new favorite Acme mug here at Seattle Coffee Gear today!
    Warranty

    N/A

    Shop Acme and Co
    AeroPress

    AeroPress

    If you’re looking for a way to brew rich, delicious coffee in matter of seconds from virtually anywhere, the AeroPress portable coffee maker is the perfect solution for you. An industry favorite for well over a decade, this all-in-one coffee system utilizes a portable, pressurized chamber to brew great-tasting coffee incredibly quickly. Great for backpackers, travelers, or anyone looking for a great cup on the go, the AeroPress is truly a revolution in coffee brewing. Here at Seattle Coffee Gear, we are proud to carry the AeroPress portable coffee maker and micro-filters.
    Warranty

    AeroPress brand products are warranted against defects in materials and workmanship for one year from the date of purchase from an authorized retailer. Please Contact AeroPress for warranty claims.

    Shop AeroPress
    Airscape

    Airscape

    Welcome to Seattle Coffee Gear’s selection of handpicked products by Airscape. We love the simplicity, affordability, and quality of Airscape Canisters. The company was founded by a Montana backpacker who was sick of drinking instant coffee on his outdoor adventures. The Missoula-based company now produces great storage and presses for keeping your coffee fresh, and brewing it on the go or in the kitchen. It’s all about lightweight builds, durability and simplicity with Airscape, and SCG is the perfect place to shop this excellent brand!
    Warranty

    Please see Planetary Design's Warranty information here.

    Shop Airscape
    Ascaso

    Ascaso

    Founded in 1962 by Jesus Ascaso, Ascaso has garnered acclaim for their high-performing espresso hardware. Combining retro style with functional engineering, Ascaso espresso machines optimize all aspects of production to craft great-tasting espresso in a matter of seconds. If you’re looking for a genuine Spanish espresso maker, Ascaso is a great choice. Check out our line of Ascaso espresso machines here at Seattle Coffee Gear Today!
    Warranty

    What it Covers: Ascaso Machines and Grinders

    Length: 1-year parts and labor

    Who Supports the Warranty: Seattle Coffee Gear

    Warranty Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

    Notes: Read more about Seattle Coffee Gear's Warranty coverage.

    Can SCG Repair? Yes, Machines Only read more about our repair services

    Shop Ascaso
    Baratza

    Baratza

    Few companies can balance quality and affordability quite like Baratza. Headquartered in Bellevue, Washington, Baratza continues to improve and innovate while also leading the industry in customer focus and support. Baratza’s catalog of grinders includes everything from simple, efficient drip coffee grinders all the way up to precise and powerful per-shot espresso grinders. Featuring technology like grind to weight and a range of burr sizes and styles, there’s a Baratza for everyone.
    Warranty

    WARNING: This product can expose you to chemicals, including Chromium, which is known to the State of California to cause cancer and/or reproductive harm. For more information, visit www.P65Warnings.ca.gov

    What it Covers: Grinders

    Length: 1 Year

    Who Supports the Warranty: Baratza

    Warranty Contact Information: (425) 641-1245

    Notes: Baratza has excellent troubleshooting resources on their website. If you're experiencing an issue with your grinder, definitely look here first.

    Can SCG Repair? No, Tune-up Only read more about our repair services

    Shop Baratza
    Bodum

    Bodum

    From coffee makers and grinders, to carafes, cups and glasses—every piece of equipment that interacts with your coffee influences its taste. If you're looking to maximize the quality of your coffee equipment, Bodum is the brand for you. This trusted all-purpose kitchen brand designs and engineers a wide range of high-performing hardware to handle every step of the coffee brewing process. Here at Seattle Coffee Gear, we're proud to offer Bodum Coffee Equipment.
    Warranty

    All BODUM products carry a limited one year warranty on manufacturer defects. Glass is not covered by warranty. Please see Bodum's warranty here.

    Shop Bodum
    Bonavita

    Bonavita

    In terms of reliable performance, innovative features and quality coffee at the end of each brew, there are few better hardware companies to have on your counter than Bonavita. Committed to crafting excellent machines that make the coffee brewing process easy and intuitive, Bonavita understands that great coffee comes from a great process. When it comes to user-friendliness, this brand is second to none. Here at Seattle Coffee Gear, we are proud to carry an extensive selection of Bonavita coffee hardware.
    Warranty

    What it Covers: Bonavita Coffee Makers

    Length: 1 Year

    Who Supports the Warranty: Bonavita. Warranty covers manufacturer defects only, carafes are not covered unless they arrive with cracks or defects.

    Warranty Contact Information: Use the Vendor Claim Form, here.

    Eligible for SCG Extended Warranty? No

    Shop Bonavita
    Breville

    Breville

    Breville’s range of espresso machines, drip brewers, and grinders seek to make gourmet coffee easier in the home. From the perfect starter espresso machine to smart, powerful brewers, Breville brings something for everyone. Founded in 1932, Breville is known for producing espresso machines, drip brewers, and grinders that embrace usability without sacrificing performance.
    Warranty

    What it Covers: Breville espresso machines, grinders and blenders

    Length: 2 Years (Covers Bambino Plus, Barista Pro, Barista Express Impress, Barista Touch, Barista Touch Impress, Dual Boiler, Dynamic Duo, Oracle, Oracle Touch, and Precision Brewers), 1 Year (Covers Bambino, Barista Express, Grind Control, Milk Cafe, and Smart Grinder Pro)

    Who Supports the Warranty: Breville USA

    Warranty Contact Information: 866-273-8455

    Can SCG Repair? Yes (excluding Bambino models and grinders) Read more about our repair services.

    Note: Please register your product with Breville for warranty support.

    Shop Breville
    Chemex

    Chemex

    If you’re a fan of coffee, you’ve probably encountered the term Chemex before. This unique one-piece, hourglass-shaped vessel offers a great starting point or additional tool for your pourover toolset. All you need to get started is grounds, a filter, and hot water! People like the Chemex Coffeemaker and other pourover devices because they help to remove the bitterness from the coffee. Seattle Coffee Gear has coffee makers as well as Chemex filters, cleaners and mugs here.
    Warranty

    What it Covers: Manufacturer's defects for Chemex Classic and Glass-Handles Coffee Makers

    Length: 1 Year

    Who Supports the Warranty: Chemex

    Warranty Contact Information: 800.243.6399

    Eligible for SCG Extended Warranty? No

    Shop Chemex
    Delonghi

    Delonghi

    DeLonghi offers a wide range of semi-auto and super-automatic espresso machines, as well as grinders and more. A necessity for any non super-automatic brewer, DeLonghi’s grinders are the perfect pair to one of their semi-auto machines. Their semi-autos allow for more control over the process, but help you to learn about brewing café quality drinks from your home! Whichever type of machine is more your style, DeLonghi has a brewer for you
    Warranty

    ⚠ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov

    What it Covers: DeLonghi espresso machines, coffee makers and grinders

    Length: 1 Year (Small espresso machines, capsule machines, coffee makers, grinders and other electronics), 2 Years (Superautomatic espresso machines)

    Who Supports the Warranty: DeLonghi

    Warranty Contact Information: 800-322-3848

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? Yes (Superautomatic espresso machines only)Read more about our repair services.

    Shop Delonghi
    Diletta

    Diletta

    Engineered with performance, reliability, and usability in mind, Diletta is a collaboration between Seattle Coffee Gear and a veteran team of Italian designers. We built Diletta to offer a home espresso experience that’s accessible to new users and enthusiasts alike, all for a competitive price. Whether you’re looking for classic Italian design or something more modern, the first two releases under the Diletta brand have you covered. Diletta espresso machines also let you brew with confidence due to their solid construction and reliability. We hope you’ll love these world class espresso machines as much as we do!
    Warranty

    What it Covers: Diletta Espresso Machines

    Length:

    • Espresso Machines: 2 years parts

    Warranty Point of Contact: Seattle Coffee Gear

    Contact Information: 866-372-4734 or email us at warranty@seattlecoffeegear.com

    Can SCG Repair? Yes, read more about our repair services

    Shop Diletta
    Eureka

    Eureka

    Eureka’s selection of grinders offer superior performance and grind quality. Designed in Florence, Italy, Eureka’s home and commercial grinders bring phenomenal coffee to the comfort of your kitchen. Powerful burrs in a variety of sizes and configurations provide high quality grounds that will enhance your brewing on any machine. Discover a full catalog of Eureka brewers and step up your coffee game today.
    Warranty

    What it Covers: Eureka Grinders

    Length:

    • Home Use: 1 year parts and labor
    • Commercial Use: 1 year parts and labor

    Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? Yes, read more about our repair services

    Shop Eureka
    Eureka Oro

    Eureka Oro

    The Eureka centenary heritage gave life to EUREKA ORO: a new generation of coffee grinders which is equipped with the latest technology and expression of the “State of the Art” in coffee grinding for any type of coffee preparation.
    Unprecedented performances, innovative technological solutions, enanched by the unique italian design, provide an extraordinary grinding experience.
    Warranty

    What it Covers: Eureka Grinders

    Length:

    • Home Use: 1 year parts and labor
    • Commercial Use: 1 year parts and labor

    Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? Yes, read more about our repair services

    Shop Eureka Oro
    Fellow

    Fellow

    From the design of the Stagg EKG through their line of mugs and steepers, form meets function with Fellow. Thankfully, Fellow offers exceptional build quality and performance to match their aesthetic design. These amazing coffee products are also easy to use, making them a compelling option for the coffee enthusiast. Seattle Coffee Gear is happy to offer a great variety of Fellow coffee equipment for you to explore!
    Warranty

    What it Covers: Fellow Electric Kettles and Grinders

    Length: 1 Year Electric: Stagg EKG, Stagg EKG+, Corvo EKG, Ode Brew Grinder

    Length: 2 Year New Generation Electric: Stagg EKG Pro, Stagg EKG Pro Studio Edition, Ode Brew Grinder Gen 2, Fellow Opus

    Who Supports the Warranty: Fellow Products

    Warranty Contact Information: hello@fellowproducts.com

    Shop Fellow
    Hario

    Hario

    Founded in 1921 in Japan as a manufacturer of heatproof glass, Hario is synonymous with innovative, high-quality coffee and tea equipment. You’re probably familiar with the iconic Hario coffee dripper—the Hario V60—but this cutting-edge company also produces a suite of portable hand grinders, coffee presses, servers, decanters, drip pots and other great accessories. Explore our selection at Seattle Coffee Gear for our favorite handpicked Hario products.
    Warranty

    N/A

    Shop Hario
    Jura

    Jura

    Jura superautomatic espresso machines offer simplicity and performance whether you’re brewing a shot of espresso to be enjoyed on its own or in a classic café milk drink. With simple interfaces, easy to manage Clearyl water filtration, and Jura’s P.E.P. extraction process, these machines are a compelling option in the superauto category.
    Warranty

    What it Covers: Jura and Capresso espresso machines, coffee makers, tea makers, grinders and milk frothers

    Length: 1 Year Jura WE Professional Line; all Capresso-branded equipment, 2 Years All other Jura superautomatic espresso machines

    Who Supports the Warranty: Jura

    Warranty Contact Information: 800-767-3554

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No

    Note:Capresso-branded equipment is often replaced rather than repaired during the warranty period, whereas Jura-branded superautomatics have a repair process managed directly by the company (located on the East Coast of the US).

    Shop Jura
    Kalita

    Kalita

    Kalita offers one of the most trusted drippers in the world of pour over: the Kalita Wave. This Japanese manufacturer started by producing paper coffee filters in 1958 but soon went on to produce a wide range of Japanese coffee makers and accessories. Now, the Kalita Wave line of pour-over coffee drippers is one of the most beloved tools in pour over brewing. Seattle Coffee Gear is happy to offer these popular drippers, plus Kalita’s proprietary filters and servers as well.
    Warranty

    N/A

    Shop Kalita
    La Marzocco

    La Marzocco

    From top of the line home espresso machines to a wide range of commercial options, La Marzocco delivers. The Italian espresso authority was founded in 1927 in Florence, and has been a premier manufacturer of high-end espresso machines since the very beginning. Classic designs and construction meet incredibile innovations in espresso brewing to build a catalog of beloved machines.
    Warranty

    Home/Domestic Machines:

    What it Covers:
     La Marzocco espresso machines

    Home Use

    • GS/3: 13 months
    • Linea Mini: 2 years

    Warranty Point of Contact: La Marzocco

    Contact Information: https://home.lamarzoccousa.com/contact-us/

    Eligible for SCG Extended Warranty? No

    Commercial Use

    Length: 13 months parts, 90 days labor

    Warranty Point of Contact: Seattle Coffee Gear

    Contact Information: 866-372-4734 or email at service@seattlecoffeegear.com

    Can SCG Repair? Yes, read more about our repair services

    Note: La Marzocco commercial espresso machines are covered by a limited commercial-class warranty, which includes parts only and assistance with coordinating on-site repair services. Self installation or improper water quality may void your commercial warranty. Please discuss with your commercial sales rep for more information.


    Shop La Marzocco
    LELIT

    LELIT

    Bring your espresso passions to life with LELIT's high-tech espresso machines. Designed for no-compromises coffee, LELIT espresso machines and grinders offer unique features and workflows that aim to help you create the best shots possible. From exacting temperature control to manual paddles and programmable preinfusion, you'll only find features like these on LELIT machines.
    Warranty

    What it Covers: LELIT espresso machines

    Length: 1 year parts and labor

    Who Supports the Warranty: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Warranty Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

    Can SCG Repair? Yes, read more about our repair services

    Shop LELIT
    LUCCA

    LUCCA

    Set up your home espresso station with accessories from LUCCA. Built with barista workflow in mind, LUCCA Accessories offer high quality finishes and smart design choices to make your espresso journey easier than ever. Shop LUCCA's collection of knock boxes, tampers, and more below.
    Warranty

    Shop LUCCA
    Mazzer

    Mazzer

    In the coffee world, the Mazzer grinder is truly beloved. Mazzer was founded by Luigi Mazzer, who produced his first grinder using heavy-duty parts in the 1950s. Featuring stepless adjustment for infinite grind settings plus powerful motors and steel burrs, Mazzer grinders are true workhorses that you’ll see in many bustling coffee shops. They’re known for producing consistent, flavorful coffee and espresso grounds time and again, so they’re ideal for commercial applications. Shop for that perfect commercial grade Mazzer Grinder today at Seattle Coffee Gear!
    Warranty

    What it Covers: Mazzer grinders

    Length: 1 Year

    Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage

    Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? Yes, read more about our repair services

    Shop Mazzer
    Melitta

    Melitta

    Legendary German-based coffee filter brand Melitta was founded in 1908 by a housewife named Melitta Bentz in Dresden, Germany. Melitta is credited with inventing the first coffee filter in 1908. This innovative filter design allowed for a larger filtration area, which meant improved extraction. From there, Melitta further improved upon the cone filter and still makes enhancements to it today. Seattle Coffee Gear is proud to offer cone and basket filters from Melitta.
    Warranty

    N/A

    Shop Melitta
    Miele

    Miele

    Miele brings the same quality found in their wide range of appliances and other products to their espresso machines. Tools like full pot brewing and multiple user profiles that you can save your drinks to allow everyone in your household to get exactly the drink that they want quickly and easily. This means with just the press of a button, you can enjoy great tasting coffee, lattés, and more.
    Warranty

    What it Covers: Miele espresso machines

    Length: 2 Year

    Who Supports the Warranty: Miele

    Warranty Contact Information: 1-800-999-1360

    Eligible for SCG Extended Warranty? Yes

    Can SCG Repair? Yes

    Shop Miele
    Miir

    Miir

    Founded by 20-year-old Bryan Papé following a life-threatening ski accident, MiiR is a Seattle-based company that pledges to give back. The brand launched in 2010 with a focus on lifestyle products, but Papé and his team eventually opened the MiiR Seattle Flagship Store, a popular coffeehouse in Seattle’s Fremont neighborhood. At Seattle Coffee Gear, we’re happy to help you find awesome new products by MiiR.
    Warranty

    What it Covers: Miir Accessories

    Length: Limited Lifetime

    Warranty Point of Contact: Miir

    Contact Information: hello@miir.com

    Can SCG Repair? No

    Shop Miir
    notNeutral

    notNeutral

    Los Angeles based notNeutral was the brainchild of RIOS, a multi-disciplinary design firm focused primarily on architecture and landscapes. The studio created notNeutral in 2001 as a way to express its founders’ beliefs that architecture extends to the entire designed environment—even the products in your kitchen cabinets and bar. In other words, if you want to give your drinkware a high-style upgrade—and make every cup or glass you own a conversation piece—then you’ll love notNeutral.
    Warranty

    N/A

    Shop notNeutral
    Nuova Simonelli

    Nuova Simonelli

    When you’re shopping for an espresso machine, you have to find the right balance between great features and user-friendliness. Nuova Simonelli espresso machines are a great fit for any user, as they allow even beginner users to pull perfect shots without hours of time spent on training. Seattle Coffee Gear offers a wide range of products from Nuova Simonelli to make sure you get the perfect hardware for your home or business.
    Warranty

    What it Covers: Nuova Simonelli espresso machines

    Home Use

    Length: 1 year (Musica and Oscar II)

    Warranty Point of Contact: Seattle Coffee Gear

    Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

    Eligible for SCG Extended Warranty? Yes

    Can SCG Repair? Yes, read more about our repair services

    Commercial Use

    Length: (Gold Plan Required) 2 years parts, 1 year labor

    Warranty Point of Contact: Nuova Simonelli USA

    Contact Information: 360-366-2226

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No

    Note: Commercial use espresso machines require Nuova Simonelli Gold or Platinum service plans. Self installation or improper water quality may void your commercial warranty. Call 866-372-4734 to set up your warranty package.

    Grinders:

    What it covers:
    Nuova Simonelli Coffee and Espresso Grinders

    Length: 1 year

    Warranty Point of Contact:
     Nuova Simonelli USA

    Contact Information: 360-366-2226

    Shop Nuova Simonelli
    OXO

    OXO

    You probably recognize the name OXO International as a maker of affordable yet high-quality kitchen gadgets, essentials and cookware. What makes OXO accessories so popular is the fact that they’re made with a universal design approach—meaning they’re designed to fit in the hands of most users—and have high-grip, non-slip handles that help keep you in control. For whatever odds and ends your coffee setup needs, checkout our selection of OXO kitchen gear here at Seattle Coffee Gear
    Warranty

    What it Covers: OXO On Electrics

    Length: 2 Year

    Who Supports the Warranty: OXO

    Warranty Contact Information: 800.545.4411

    Eligible for SCG Extended Warranty? No

    Shop OXO
    Pallo

    Pallo

    Pallo offers customers an array of espresso machine tools - brushes, cleaning solutions, replacements and more - to make maintaining and getting the most out of their espresso machine an easy fix.
    Warranty

    N/A

    Shop Pallo
    Philips Saeco

    Philips Saeco

    Philips Saeco is a fine producer of superautomatic espresso machines. From offering the best value in the category with the Philips Carina, to best in class performance in the Saeco Xelsis, this is a brand that has refined and developed the perfect user experience for decades. We love Philips Saeco for their machines’ ease of use, quality performance, and AquaClean filtration, which makes maintenance a breeze. Start your espresso journey with Philips Saeco, and explore a whole world of incredible coffee.
    Warranty

    What it Covers: Philips Saeco Superautomatic Espresso Machines and Saeco Xelsis Superautomatic Espresso Machine

    Length: 2 Years new machines; 6 months refurbished machines, 3 months B-Class Refubished

    Who Supports the Warranty: New: Philips; Refurbished: Seattle Coffee Gear

    New Product Warranty Contact: +1-833-737-1212

    Refurbished Warranty Contact: service@seattlecoffeegear.com

    Can SCG Repair? Yes, read more about our repair services

    Shop Philips Saeco
    Rancilio

    Rancilio

    Founded by Roberto Rancilio in 1927, Rancilio has long been an authority in the espresso world. The brewers and grinders built by this brand present a great starting point for a home espresso set up. Their home machines are easy to get started on, but with some practice and care you’ll be producing café quality beverages from the comfort of your kitchen.
    Warranty

    Home Use:

    What it Covers:
     Rancilio home espresso machines and grinders

    Length: 1 year parts and labor

    Warranty Point of Contact: Seattle Coffee Gear

    Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

    Can SCG Repair? Yes, Silvia and Silvia Pro X only


    Commercial Use:

    What it Covers:
     Rancilio commercial espresso machines and grinders

    Length: 1 year parts and labor

    Warranty Point of Contact: Seattle Coffee Gear

    Contact Information: 866-372-4734 or email us at Commercial.sales@seattlecoffeegear.com

    Can SCG Repair? No

    Care and Maintenance

    For detailed care instructions, please refer to your grinder's user manual. We recommend that you also incorporate the following into your cleaning routine:

    • Clean burrs on a weekly to bi-weekly basis, either with a cleaning brush or a burr grinder-specific cleaning product, such as Grindz.
    • Remove and hand wash bean hopper and lid with warm soap and water as needed

    Shop Rancilio
    Ratio Coffee

    Ratio Coffee

    Elevate your morning cup with the sleek design and simple operation of Ratio's signature coffee machines. Designed in Portland, OR, each Ratio brewer features soft-touch metal casing, precision heating, and simple one-touch operation—promising the best cup of coffee with the least amount of effort.
    Warranty

    What it Covers: Ratio coffee makers

    Length: 5 Year Limited Warranty

    Who Supports the Warranty: Ratio, for full details, see Ratio's warranty page.

    Warranty Contact Information: 800.261.9640

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No

    Shop Ratio Coffee
    Rattleware

    Rattleware

    Whether you run a bustling coffeehouse or just want reliable espresso accessories for your high-end home brewer, Rattleware makes products that make espresso brewing simpler and more professional. From durable frothing pitchers to simple espresso tampers, Rattleware makes extras that complement your commercial or residential brewing station. Seattle Coffee Gear is happy to offer an awesome assortment of Rattleware products, including espresso spoons, thermometers, grinder trays, tampers, knock boxes and tamping mats.
    Warranty

    Please contact manufacturer for warranty details.

    Shop Rattleware
    Rhino Coffee Gear

    Rhino Coffee Gear

    Rhino Coffee Gear offers durable, high performance equipment for your home or café. Designed specifically for roasters, baristas, buyers and pro-level home brewers, Rhino Coffee Gear products are made to last for thousands of uses, so you don’t have to worry about your tools giving out on you. Seattle Coffee Gear has a great selection of coffee and espresso supplies by Rhino Coffee Gear, ranging from their ever-popular hand grinders to basics like milk frothing pitchers, shot pitchers, tamping mats and more.
    Warranty

    N/A

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    Rocket Espresso

    Rocket Espresso

    Rocket Espresso produces hand built espresso machines featuring classic elements of Italian design. With heated E61 groupheads that ensure even extraction, to elements like rotary pumps and PID controllers, Rocket Espresso machines are some of the most sophisticated on the market. These machines represent the closest you can get to bringing the Italian cafe to your countertop.
    Warranty

    Home Use:

    What it Covers:
     Rocket Espresso home machines and grinders

    Length:

    • Espresso Machines: 3 years parts and labor
    • Grinders: 1 year parts and labor

    Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

    Can SCG Repair? Yes, read more about our repair services

    Care and Maintenance

    • Brush the brew head filter daily.
    • Perform a weekly backflush.
    • Soap out the drip tray and water reservoir weekly.

    Commercial Use:


    What it Covers:
     Rocket Espresso commercial machines

    Length: 1 year parts, 90 days labor

    Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

    Can SCG Repair? Yes, read more about our repair services

    Note: Self installation or improper water quality may void your commercial warranty. Please discuss with your commercial sales rep for more information.

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    Saint Anthony Industries

    Saint Anthony Industries

    Saint Anthony Industries
    Warranty

    N/A

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    Sanremo

    Sanremo

    An ideal blend of technology and design, Sanremo Coffee Machines offer cutting-edge features to make the best coffee you've ever had. A collection of commercial and prosumer machines all built by hand in Italy, Sanremo's futuristic designs seek to improve your daily espresso to new heights.
    Warranty

    What it Covers: Sanremo Machines

    Length: 1-year parts and labor

    Who Supports the Warranty: Seattle Coffee Gear

    Warranty Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

    Notes: Read more about Seattle Coffee Gear's Warranty coverage.

    Can SCG Repair? Yes

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    Solis

    Solis

    Solis espresso machines and grinders offer two perfect puzzle pieces for your home brewing setup. On one hand, the Solis Perfetta espresso machine is a fantastic way to start (or upgrade) your home espresso setup. This powerful, adaptable espresso machine is full of high quality features you'd normally expect to find on more expensive machines, including pressurized and non-pressurized portafilter options. The Solis Scala coffee grinder is a great entry level grinder perfect for drip brewing and pour over. On the low end of its grind scale, the Scala can grind fine enough for pressurized espresso, which makes it a great first grinder as you discover your favorite way to brew.
    Warranty

    What it Covers: Solis espresso machines and grinders

    Length: 1 Year

    Who Supports the Warranty: Seattle Coffee Gear

    Warranty Contact Information: support@seattlecoffeegear.com

    Can SCG Repair? Espresso Machines only, read more about our repair services

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    Stone

    Stone

    Reinvent your home coffee space with Stone's line of compact espresso machines. An exciting sister brand from Rocket Espresso, Stone aims for a younger user than its storied predecessor. Designed to fit small apartment or condo spaces and grow and change with the owner, Stone machines keep current with their fast heat times, easy operation, and customizable side panels to match your decor.
    Warranty

    What it Covers: Stone Espresso home machines

    Length:

    • Espresso Machines: Two years parts and labor

    Warranty Point of Contact: Seattle Coffee Gear, read more about Seattle Coffee Gear's Warranty coverage.

    Contact Information: 866-372-4734 or email us at service@seattlecoffeegear.com

    Can SCG Repair? Yes, read more about our repair services

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    Technivorm

    Technivorm

    Every Technivorm is hand built in Holland using the same proven techniques that the company has been perfecting for 50 years. Technivorms are more than just their look and the coffee they brew. These machines last decades, built with high quality parts to an exacting standard. From highly accurate temperature control to a range of size and carafe type options, we’re sure there’s a perfect Technivorm for you.
    Warranty

    What it Covers: Technivorm coffee makers and grinders

    Length: 5 Years

    Who Supports the Warranty: Technivorm USA

    Warranty Contact Information: 1-855-662-2200

    Eligible for SCG Extended Warranty? No

    Can SCG Repair? No

    Shop Technivorm
    Toddy

    Toddy

    Toddy cold brewers bring ease of use and great results together. From commercial brewers to home cold brewing systems, shop Toddy with Seattle Coffee Gear today!
    Warranty

    What it Covers: Home and commercial systems and their components

    Length: 1 Year

    Who Supports the Warranty: Seattle Coffee Gear

    Warranty Contact Information: 866.372.4734

    Eligible for SCG Extended Warranty? No

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    Urnex

    Urnex

    As you probably know, cleaning the inner workings of your espresso or coffee maker is vital to a good cup. If you’ve noticed that your coffee machine is slow, inconsistent or if it produces a lesser quality cup than it did when it was brand-new, it’s time to consider some specialized coffee machine cleaning products. Urnex is the authority in the brewer cleaning world, producing cleaning powders, tablets and solutions under the names Urnex, Full Circle and Puro.
    Warranty

    N/A

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